SUMMARY

• Over 6 years of progressive working experience in Software QA and Testing with diverse projects, clients and industry.
• Proficient in Manual and Automated testing.
• Extensive experience on Software Process and Testing Techniques in Software Development Life Cycle (SDLC).
• Expertise in QA experience with Client/Server and Web - based applications.
• Expertise in using automated tools like QTP, Soap UI, Selenium, Load Runner, Winrunner.
• Proven expertise in creating Test plans, Test Scenarios, Testing Process, Testing Approaches, and Traceability Matrix and conducted GAP Analysis.
• Significant experience in Functional Testing, Compatibility Testing, Integration Testing, System Testing, Alpha, Beta, Performance Testing, and Regression Testing.
• Performed Back End Testing by executing SQL queries.
• Proficiency in Reporting and Prioritizing software bugs in conjunction with the development and QA Managers.
• Experience in different types of Methodology (Waterfall, Agile, Rup and Scrum).
• Excellent knowledge of Point of Sale Applications (POS).
• Strong skills in performing Functionality, GUI, Backend, System, Stress, Performance, Load and Volume Testing of software applications.
• Proven expertise in Mercury Quality Center (QC).
• Knowledge in HIPAA Implementation. Have been involved in a variety of HIPAA related projects. Medical Claims experience in Process Documentation, Analysis and Implementation in 835/837/834/270/271/277/997 (X12 Standards) processes of Medical Claims Industry from the Provider/Payer side.
• Proficiency in EDI 4010 to EDI 5010. Involved in conversion and mapping HIPAA ICD9 to ICD10. Expert in COB (coordination of benefits).
• Extensive knowledge of health information and health care services regulatory environment including HIPAA, Medicaid/Medicare, and EDI.
• Expert in EDI and HIPAA testing privacy with multiple transaction exposure such as new Member enrolment 834inbound, claim 837 inbound or claim adjudication, response to claim 835 outbound, 276 status inquiry277response, 270 eligibility/271 benefits .Tested accordingly.
• Validates professional, Institutional and dentist claims in FACETS, verify codes with description and requirements verify adjudication process of claim in FACETS.
• Experience on FACETS 4.5-4.71.and used different modules (application): claim, provider, utility managements, member/subscriber and others.
• Good communication and presentation skills can easily adapt to new environment at a greater pace Able to define and fulfill the project goals.
• Dedicated and conscientious work ethic, able to work independently or as participating member in a team environment.
• Excellent leadership & decision-making skill with effective combination of undertaking multiple responsibilities.
• Experience working with business users, IT technical staff as well as senior management.

TECHNICAL SKILLS

Operating Systems: Windows 98, 2000, XP, Vista, Windows 7, Unix

Databases: Oracle, MS Access, MS SQL Server

Testing Tools: Win Runner, Rational Clear Quest, Team Foundation Server, SOUPUI, Quality center, QTP

Bug Reporting Tools: Test Director, Quality Center/ALM, Rational Clear Quest

Languages: C, C++, JAVA, Python, VB Script, SQL, HTML, XML

Others: MS Office Suites

PROFESSIONAL EXPERIENCE

Confidential, Fairfax, VA

Sr. QA Analyst/Tester

Responsibilities:

• Analyzed the Functional and Business requirements.
• Created Test Cases, Test Scripts, Test Plan and Test Procedures and implement compliance of quality standards.
• Performed both Manual and Automated testing of the applications.
• Studied the ADS applications performance for varying Loads and Stress conditions using Mercury Interactive.
• Load Runner Planned and created the Virtual user scripts and enhanced them with Transactions, Rendezvous points, Think times and Parameterization. Designed, Configured and Monitored Scenarios for Performance/Load Testing.
• Used Mercury Interactive MQC for Test Planning, Test Designing, Test Analysis, Test Execution, Defect Tracking and Test Evaluation.
• Checked Front-end validations, Front-end creation (images, Forms and pages) and form validations on server side.
• Defects were tracked, reviewed, analyzed and compared using Mercury Quality Center.
• Performed Backend testing using SQL Queries.
• Analyzed and performed capacity testing of production database from time to time
• Interacting with developers to resolve application defects and for configuration management.
• Performed testing to monitor availability and errors for application client server, database and web server.
• Participated in testing POS (point of sale) software.
• Performed manual testing to check the functionality of the POS.
• Communicated with developers to resolve POS software issues.
• Analyzed the functional requirements of the POS software and using these specifications, performed
• Performed Load Testing and Stress Testing using Load Runner.
• Used the Load Runner Online Monitors to monitor the possible bottlenecks in the application.
• Performed Regression testing using QTP.

Environment: Oracle database server under Windows, C++, JAVA, JSP, Java Beans, JavaScript, HTML, QTP, MQC, Load Runner.

Confidential - Minneapolis, MN

Sr. Quality Analyst/Tester

Responsibilities:

• Converted Business Requirements and Design Documentation into Test Cases and Test Scripts.
• Created description object with specified properties and values during run time, to use instead of logical names in test scripts.
• Performed Backend Testing of the application by writing SQL queries and writing UNIX Shell Scripts
• Wrote INNER, OUTER JOINS to retrieve desired or expected data from tables of database with and without comparison operators to perform Backend testing.
• Wrote SQL statements by inserting, deleting, updating data from the database to test new entry, update, and delete actions of the client application or interaction of application and database with database server.
• Tested some SQL error handlings.
• Created complex SQL scripts and embedded them into the UNIX Shell scripts to automate the Back-End testing.
• Connected to SQL Plus in UNIX and created and executed complex SQL queries.
• Performed Acceptance, Usability, Cross-Platform and Regression Testing during different stages of the application development.
• Used Quality Center to store Test Plans, Test Cases, Test Scripts and for bug tracking.
• Identified software problems, wrote easy-to -follow bug reports, logged them into bug tracking tool Quality Center.
• Assisted with the coordination of all POS testing (credit certification, and production support) in a mainframe environment.
• Monitored the progress and verified the fix of the bugs that were logged into Quality Center.
• Categorized bugs based on the severity and interacted with developers to resolve them.
• Responsible for performing various types of process evaluations during each phase of the software development life cycle, including audit, review, walk through and hands on system testing.

Environment: HP Quality Center, Java, TOAD, Microsoft Excel, Microsoft word, UNIX.

Confidential, Cincinnati, OH

Quality Analyst/Tester

Responsibilities:

• Designed and created Test Plans and Test Cases based on business requirements
• Performed System testing and Functionality Testing using Point of Sales on highest scale.
• Participated in price and promotions during the entire SDLC.
• Performed data validation testing using POS system.
• Performed on Oracle 360 Commerce that included price overwriting, promotions, trend Analysis, Real-time Alerts, and reporting that enables to manage workforce effectively.
• Participated in cross walk testing using two POS systems.
• Gained excessive knowledge of Oracle 360 commerce and POS Programs, Products, Policies, and Procedures.
• Responsible for documenting the System Requirements to support National POS initiatives for the Retail.
• Actively participate in Project Core Teams, providing technical direction and insight into Sales Channels and day to day operations
• Responsible for POC on all National POS requirements & customer experience
• Managed and closely participated in the Project Management of POS Initiatives.
• Responsible for lifecycle project management for large scale and cross-functional initiatives, i.e., Iconic Device Launch, including development of core team & engagement of stakeholders, project communications, actionable item registry, assignment, and closure, and launch support.
• Participated in the Development of Internal Communication Plans to support POS initiatives.
• Conducted test application and detected bugs including documentation of information useful in the debugging processes.
• Conduct Black Box Testing according to the specifications and requirements of the client.
• As a team member, involved in developing QA test plan covering functional, integration, Regression and end-to-end testing
• Developed and executed test cases and verified actual results with expected results
• Developed and Maintained Test Matrix on various dimensions like test status to reflect the test progress.
• Participated in Walkthroughs and Inspection meetings to review
• Performed multi-user testing, cross browser testing and Ad hoc testing
• Used Quality Center for bug tracking and reporting and also followed up with the development team to verify bug fixes and update bug status
• Conducted database testing for the application by writing and executing SQL queries.

Environment: Windows, MQC, SQL, and Oracle 360.

Confidential, Madison, WI

Jr. QA Analyst/Tester

Responsibilities:

• Assisted the business analysis team in preparing the Functional Specification Document
• Prepared Test Plans and Test Cases based on the business requirements
• Prepared test scripts for automated testing using QTP
• Conducted GUI and regression testing using QTP
• Performed functionality testing using QTP
• Performed Security Testing.
• Tested the properties of the tables using table checkpoints using Quick Test Pro.
• Created page checkpoints to test the properties and contents of the web page using Quick Test Pro.
• Conducted Back End Testing using SQL Queries to ensure proper data validation
• Performed Data Validation and Data Integration using SQL Queries.
• Drafted test scripts for Data Driven Testing.
• Conducted Performance testing using QTP.
• Performed Positive and Negative testing to ensure appropriate user authentication.
• Created Scenarios to conduct the load test using Load Runner.
• Used Load Runner to simulate multiple Vuser scenarios to measure severe performance.
• Performed Load Testing and Stress Testing using Load Runner.
• Used the Load Runner Online Monitors to monitor the possible bottlenecks in the application.
• Participated in the team for User Acceptance Testing.
• Involved in writing Traceability Matrix and performed Gap Analysis.
• Conducted result analysis and interacted with developers to resolve bugs.
• Used Test Director to generate Bug Reports and documented the same.
• Interacted with the developers on a daily basis to update test documents and bug reporting
• Participated in testing POS (point of sale) software.

Environment: QTP, Load Runner, Test Director, C++, XML, SQL plus, Windows, UNIX, Oracle

Confidential, Baltimore, MD

Jr. QA Analyst

Responsibilities:

• Analyzed the business requirements and wrote Test Cases and Test Strategy for functional requirements
• Analyzed the system specifications and helped team members to achieve test goals
• Created detailed Test Plan and involved in developing Test Scripts for manual testing
• Followed up with the developers to keep track of Modification Requests
• Extensively used SQL queries for Backend Testing
• Conducted heavy Back End testing for data validation and verification
• Generated all reports for the test cases through Quality Center document generator
• Responsible for extracting bug reports and conducting Bug Review meetings
• Prepare Project-level Test Plans and created Test Cases for the respective applications
• Performed Smoke Testing manually of new builds for basic functionality checking side and analyzed after the completion of test in Load Runner
• Performed Load, Stress, Volume and Performance Testing using Load Runner
• Participated in Walkthroughs and Inspection
• Responsible for weekly status meetings showing progress and future testing efforts to the QA manager
• Interacted with developers to resolve technical issues
• Detected defects communicated to the developers using bug-reporting tools and tracked the defects
• Evaluate and implement QA process improvements for ongoing testing
• Conducted Backend Testing and VB scripting on the Oracle database using SQL
• Experienced in Electronic Data Interchange
• Used Quality Center for tracking and reporting bugs
• Attend regular meeting to tract bug related issues and critical problems
• Assigned and tracked all defects of test cases through Quality Center
• Generated Vuser Scripts using Vuser Generator
• Used various techniques like Ramp up, Ramp down, Transaction Point in Load Runner.

Environment: Java, Windows, UNIX, HTML, Load Runner, Mercury Quality Center.