OBJECTIVE

• To obtain a challenging position as a Senior Software Quality Assurance Analyst and add value to a fast - paced technology company, by utilizing my proven Technical, Interpersonal, Analytical and Documentation skills, abilities and my diversified experience in software quality assurance, to ensure the company’s sustained growth and continued success.

SUMMARY

• 6+ Years of experience as a Software Tester, QA Tester in Healthcare, Telecommunication, Retail Banking industries, and Online services.
• Implemented QA methodologies, practices, and processes in different architectures including Client/Server, Web based and N-tier.
• Thorough understanding of Software Development Life Cycle involving Waterfall, Iterative and Agile methodologies.
• Expert in analyzing Requirements, defining Test Cases, developing and maintaining Test Scripts.
• Involved in different types of testing like Smoke, Component, Integration, System, Regression, Interface Testing and UAT.
• In depth understanding of all the stages of Software Testing Life Cycle.
• Proficient in using test case management tools such as Smart Bear ALM, Quality Center, and JIRA.
• Proven success in interfacing with developers and project managers to support problem analysis and release new products in timely manner.
• Proficient in Black & white Box testing of standalone, client-server and N-tier applications.
• Performed Backend testing process involving various data retrieving queries, views and executed stored procedures.
• Skilled in preparing Traceability Matrix for mapping test cases with the requirements for complete test coverage.
• Experienced in analyzing bugs and strong ability to interpret log files and associate them with defects.
• Strong experience in working on applications on Windows, Unix and Linux (MAC).
• Proven ability to support multiple projects under tight deadlines, often with competing priorities and complexities.
• Expert in retrieving database information writing SQL Queries in Oracle and transforming data to information as needed.
• Well experienced in performing Entrance and Exit criteria in order to determine if testing should progress.
• Ability to handle multiple tasks and work independently as well as in a team.
• Demonstrated excellent communication and presentation skills during UAT sessions and validate the requirements with the users.
• A good team player, easy to adapt and willing to go an extra mile to get the work done.

TECHNICAL SKILLS

Testing Tools: Smart Bear ALM, QTP, Load Runner, Win Runner

Bug Reporting: Smart Bear ALM, Quality Center, Test Director, JIRA, Camtasia Studio, TRELLO

Scripting Languages: Mercury Test Script Language (TSL), VBScript, C, SQL

Databases: MS SQL Server, Oracle, MS Access, MySQL

Web Technology: HTML, XML, XHTML, PHP, .Net, JavaScript, CSS

MS Office Tool: MS Office, MS Visio, MS project

Operating System: Windows (7, XP, 2000, 8), UNIX, iOS

PROFESSIONAL EXPERIENCE

Confidential, NEW BRAUNFELS, TX

Sr. QUALITY ANALYST

Responsibilities:

• Developed and executed Test Cases based on the User Story documents and requirements.
• Mapped the test cases and requirements in Test Complete.
• Tested the functionality of the Confidential Commerce Service Center (CSC) application as well as the Confidential Direct to Consumer web commerce implementation.
• Ran the regression tests across the Retail Channels (RC) Web to Print platform websites when changes and updates were made.
• Assisted project manager to implement Agile System.
• Used SQL queries to validate data base tables are updated as expected.
• Participated defect triage meetings with the development ( Confidential ), Ecommerce, and Product teams.
• Coordinated with BA and Development in resolving unclear requirements/user story flows.
• Prepared thorough test data after analyzing the possible defect areas in legacy application Vs New Confidential SAGE and Office Depot application.
• Performed print testing for SAGE and validated the printed products for accuracy.
• Performed Functional testing, End to End testing of the applications developed on Confidential platform.
• Responsible in providing regular test reports to the management using MS-Excel and Presentation of the QA Status report and the Defect Status reports in the weekly meeting.
• Actively participated in team meetings to discuss and resolve open bugs.
• Worked closely with BA and developer team to resolve open defects and impediments.
• Provided post production support to Call Center team.

Environment: Smart Bear ALM, TRELLO, Windows 7, MS Office, MS SQL Server, My SQL Server, Java

Confidential, CARMEL, IN

Sr. QUALITY ANALYST

Responsibilities:

• Analyzed business requirements and developed a Test Plan.
• Developed and executed Test Cases based on the requirement and design.
• Prepared training manual about the QA process and preparation of Test Cases.
• Monitored, modified and reviewed Test Cases after requirement changes or enhancements.
• Interacted with QA Lead and Project Manager to obtain requirement specification and updates.
• Performed testing on iOS Mobile Device and Windows 8.
• Performed manual application testing.
• Performed smoke testing, exploratory testing, and regression testing.
• Detected, tracked and reported bugs and defects.
• Participated in Scrum Stand up meetings.

Environment: iOS, Windows 8, JIRA, Camtasia Studio

Confidential, Seattle, WA

QUALITY ANALYST

Responsibilities:

• Analyzed business requirements and developed a Test Plan.
• Developed and executed Test Cases in Quality Center based on the requirement and design.
• Reviewed test cases after requirement changes or enhancements, monitored requirement changes.
• Performed Sanity Testing, Smoke Testing, Positive and Negative Testing and Usability Testing for the Affinity Banking module.
• Performed Functional and Integration Testing manually.
• Performed GUI Testing, Black Box-white Box Testing, and Web Service.
• Data Validation and testing using SQL.
• Used in-house web service tool to invoke XML request and receive response.
• Used Quality Center for reporting Bugs and Issue Management.

Environment: UNIX, Quality Center, Windows XP, .Net, Oracle/UNIX

Confidential, Woodland hills, CA

QUALITY ANALYST

Responsibilities:

• Performed Manual Testing to check the usability of the application.
• Executed Configuration Testing to check if the application was compatible in different environment for each module of the application.
• Thorough experience of HIPAA compliance like 837,834,835,270,271 etc and extensive knowledge of ICD 9, ICD 10 as well as conversion of .
• Performed Functionality, Security, and Regression Testing.
• Used Quality Center for Bug Tracking and Reporting, generating customized graphs and reports.
• Execution of Shell Scripts and SQL files on the UNIX box.
• Performed back-end testing by extensively using SQL commands to verify the database integrity
• Involved in creation and maintenance of test matrix and traceability matrix and also conducted GAP Analysis.
• Exported test cases from excel to Mercury Quality Center using the MS Excel Add in.
• Generated reports in Mercury Quality Center by using the Document Generator functionality.
• Conducted result analysis and interacted with developers to resolve bugs.
• Interacted with developers, business analysts and discussed technical problems and reported bugs.
• Kept the track of issues and detected the defects using Quality Center.

Environment: Oracle/UNIX, SQL, Manual Testing, Quality Center, Windows XP.

Confidential, minneapolis, mn

QUALITY ANALYST

Responsibilities:

• Reviewed design documents & business requirements to learn the function and scope of the application.
• Involved in planning and development of Test Plans, Test Cases and Test Scenario to meet product’s business requirements.
• Sound Knowledge of the data mapping to databases and systems.
• Checked the data flow through the front end to backend and used SQL Queries to extract the data from database.
• Performed Security Testing to ensure secure login and payment access.
• Performed Functional testing.
• Active team player with outstanding reputation and communication skills for meeting demanding deadlines and delivering critical solutions on various levels.
• Detected, Tracked and Reported defects to lead tester-using Quality Center.
• Performed Validation testing using Quality Center.
• Participated in weekly meetings for reviewing progress and future testing efforts.

Environment: Quality Center, Oracle/Window, Windows XP.

Confidential, DALLAS, TX

QUALITY ANALYST

Responsibilities:

• Involved in writing test plans and test cases.
• Inserted various checkpoints to conduct functional testing using QTP.
• Coordinated defects with the development and test teams.
• Provided status reports and created deliverables on a daily and weekly basis.
• Wrote SQL queries to retrieve data from the back-end.
• Performed Data Driven Testing. Involved in reviewing complex SQL queries, views, function, and stored procedure.
• Manually performed Back-End Testing of the application for SQL-Server 2000 and Oracle databases.
• Inserted Page Checkpoint and Text Checkpoints to check characteristics of Web page and text strings are displayed in appropriate place respectively.
• Used Mercury Quality Center for reporting Bugs and Issue Management.
• Tracked and developed metrics for testing.
• Performed Integration testing, System testing and Regression testing.

Environment: QTP, Mercury Quality Center, Oracle/UNIX, Windows2007