SUMMARY

• 13+ years of experience in Software Testing currently playing role of QA/Test Manager with reputed organization in implementing testing methodologies with vast industry experience in Insurance (P & C), implementation of Guidewire Claims center, Health Care, Banking Financial, and Retail domains on Client Server, Mainframe and Web based applications for functional and non - functional testing in CMM level5 environments.
• Analytical approach to problem solving with excellent interpersonal and Project Management skills, proven skills in creating Test Strategy, Test plans, test cases and execution of functional tests working on GDM model.
• Strong understanding of all phases of Software Development Lifecycle (SDLC), Software Testing Life Cycle (STLC) and Software Quality Assurance (SQA) with timely Delivery against aggressive deadlines, implementing QA methodologies in the process standards such as ISO, CMM, Etc. with exposure to Six Sigma concepts.
• Successfully demonstrated technical leadership in handling large-scale teams especially in P & C Insurance and multiple complex projects having strong knowledge of Testing tools, Change Management, Metrics analysis, Defect Management and Test Automation.
• Active participation in stakeholders meeting to define Test Strategy, Test Planning and involved in Team building, Test execution, Defect and Release Management activities.
• Extensive experience in Requirement gathering and Analysis for implementing testing and QA methodologies to ensure testability and completeness along with estimation and Proposals preparation based on RFP and COE (Center of Excellence) activities.
• Involved in creating project plans for testing activities using Microsoft Project tool to schedule and track project progress, estimation of testing efforts and developing Test Strategy referring to business requirement documents, use cases and technical design documents.
• Having knowledge and exposure to Agile Methodologies, ensure Quality of software for each code drop. Recommend software releases to UAT and Production.
• Involved in adding value to the process by reducing costs and improving productivity through process improvement techniques, identifying risks and providing mitigation plans and issue resolution with exposure to TPI or TMMI activities.
• Involve in all stages of testing such as Regression, Automation, Functional, ETL, Performance and UAT testing to confirm all software requirements are fulfilled along with exposure to EDI standards
• Identify scope for automation, design automation framework, feasibility analysis, strategic planning with in automation life cycle. Hands on exposure to Test Management tools like QC, Test Manager and MS Team Foundation Server.
• Facilitate and drive the test execution of all types of testing including Unit Testing to meet expectations, providing effective direction, prioritization and problem solving to team members.
• Review project scope and schedule defect status meetings to ensure that project defects detected during testing life cycle are monitored for its progress. Prepares and presents progress report to top management.
• Interfacing closely with development, support and UAT teams in support of Software and Production releases and implementing QA process to continuously improve software quality thru metrics collection and Casual Analysis.
• Expertise in software management tools such as Mercury Test Director/Quality Center, ClearQuest for Defect tracking, Resolution and Reporting purpose.
• Possess experience of handling up to 35 members Team, strong working knowledge of Microsoft tools (Excel, Power point, Word and Outlook)

TECHNICAL SKILLS:

Test Management Tools: Test Director 6.0, Quality Center 11.0(ALM), HP Performance Center, Rational Clear Quest, Test Manager 7.0, Clear Case

Defect Management Tools: Vantive, Rational Clear Quest, Quality Center, Aldon

Test Automation Tools: QTP 9.5, WinRunner 7.5, LoadRunner

Languages: VB, C++, PL/SQL, HTML 4.0, and XML

Operating Systems: Mac 0S X, Windows 2007,2003/XP/2000/NT/98,,HP-UX

Databases: SQL Server 2005/2000/7.0/6.5 , Oracle 9i, MS-Access 2005/2000

Other Tools/Technology: SharePoint, VSTS Team Edition 2008,FileAid, VSS, CSS, COM, MS Project, Power point, Excel

Application Server: WebSphere, WebLogic

PROFESSIONAL EXPERIENCE

Confidential

Test Manager

Environment: Web based, IBM Data Studio, Guidewire ClaimCenter HP Quality Center 11.0 (ALM), Aldon, QTPThe business objective of this project is to convert consumer Home insurance policies from Sterling and Balboa’s insurance carriers to QBEF carriers by moving specified Personal Lines Home books of business to client the Americas application platform while maintaining or improving current functionality.

Responsibilities:

• Project planning and tracking resource planning, team building and mentoring for functional, Automation and ETL testing activities for XM, ADS and Guidewire applications.
• Test planning for functional and Automation testing along with automation feasibility analysis for using designed frame work.
• Preparation of Test Strategy and planning documents, initiate review meetings and sign off. Test estimation and implementing methodologies for process improvement.
• Working on Implementing methodologies to train and educate team w.r.t basics on insurance domain for creating and submitting policies on Home owners and Renters applications along with conversion and claims testing for Guidewire claims center.
• Involved in knowledge acquisition, validation of Test requirements and Conversion testing for different LOBs on Guidewire claims center.
• Coordinating with stakeholders/teams to ensure smooth data flow between various systems for test readiness w.r.t Commercial lines of business.
• Defect management pertaining to both Insurity and QBE by proactively initiating Triage calls to ensure defect resolution across integrated systems for AQS and GAIN.
• Defect analysis and Reporting for status summary and planning purpose on Aldon tool.
• Identifying risks, preparation and implementation of mitigation plans to ensure project stability.
• Working on Preparation and Review of Test cases,, updating traceability matrix and Test execution progress on Quality Center and exposure to testing configurations on Service-Now
• Participating in project status and defects review meetings with client to discuss on project status, planning and scheduling activities.
• Preparation of weekly status reports, Dashboard and Test completion reports.

Confidential

QA Manager

Environment: PMM (JDA tool), Oracle SharePoint, Microsoft Dynamics

Responsibilities:

• Project planning, resource planning and Team building activities
• Test planning, Preparation of Test Strategy and Test Definition documents.
• Coordinating with stakeholders for Requirement gathering, project scope signoff .
• Implementing testing methodologies and Test execution process to ensure smooth project flow with exposure to Microsoft Dynamics
• Implemented Defect management system, maintaining and reviewing defect logs.
• Design and review of test cases, identifying test dependencies w.r.t systems that are impacting test execution other than PMM (Portfolio Merchandise Management) for environment setup activities.
• Status updates to senior management, initiating QA meetings with project management team and coordination with supporting teams for test readiness and issue resolutions.
• Identifying risks and provide mitigations solutions for ensuring requirement criteria for all the deliverables are met.
• Successful in ensuring zero defect leakage to production along with production support activities.

Confidential, Arlington, VA

Test Manager

Environment: Asset Management, Web Portal .Net technology VSTS Team Edition 2008, TFS (Team Foundation Server)

Responsibilities:

• Offshore and Onsite coordination, identifying risks and providing mitigation plans.
• Involving in Quality Assurance activities, mentoring team to ensure quality of deliverables.
• Involved in requirement gathering and giving inputs to BRS preparation.
• Involved in Coordinating with Verizon for all Testing related activities
• Preparation and Review of Test Strategy and Test Cases.
• Test execution for System, Regression and UAT
• Interface with support team for test data set up specific to test scenarios
• Coordinating status call for test reporting and Defect Management
• Interface with support team for Issue Resolution
• Preparation of weekly and daily status reports and conveying the same to senior management.

Confidential, Richmond, VA

QA Manager

Environment: Mainframe Quality Center, ClearQuest

Responsibilities:

• Involved in project planning, effort estimation along with tracking project progress, worked on multiple Projects simultaneously by coordinating with project management and supporting teams to ensure timely and quality of project deliverables.
• Actively engaged with the Cross Functional Data Coordination teams (FACETS, CDHP, ITS, LUMINOS) to ensure that data generated for use in completing project test scenarios meets the business requirements and supports thorough testing of project test objectives.
• Work collaboratively with Confidential BA’s in requirement gathering and analysis for ITS and CDHP Claims processing, Enrollment and Adjudication process.
• Partner with the core Project Team, QA Functional Leads and Project Release & Planning Support teams to ensure that a collaborative environment is established to successfully deliver products and services quickly, efficiently, and consistently.
• Involved in System Integration and end to end testing activities for Enrollment, Claims processing, and Adjudication and EOB activities.
• Work closely with supporting teams such as Business Analysts, Development and Luminous teams to ensure detail coverage of all test requirements for test case preparation and execution to reduce cost of quality in preliminary stages of testing life cycle.
• Participate and add value in all project related meetings from requirements phase through Implementation, including all Enterprise Testing and Release coordination meetings, and increase Awareness of project testing services in all necessary forums.
• Review software documentation, train team members, facilitate and involve in test execution for SIT along with Onsite and Offshore coordination and execution of test cases.

Confidential, Hartford, CT

QA Lead/Manager

Environment: Web Application Quality Center, QTP, Load Runner

Responsibilities:

• Liaise with Confidential BA’s and other teams involved in the migration project. Created work plan for all the testing activities, involved in scheduling and tracking project activities.
• Work collaboratively with Confidential BA’s in gap analysis and sizing.
• Lead, organized, and facilitates all aspects of test planning, estimation and execution.
• Developing Test Matrix, Test cases for functional and Automation testing.
• Coordinating with supporting teams for environment set up for test execution.
• Provide directions for regression suites, methodology, tools and techniques to ensure smooth testing.
• Performed smoke test after each and every code drop to avoid high cost of quality may appear during last stage of testing life cycle.
• Developed automation scripts in Quick Test Professional (QTP) to automate smoke and Regression testing.
• Identifying critical scenarios for Load testing and preparation of Test Plan for the same.
• Back end testing using SQL statements and Defect reporting and Quality Assurance activities.
• Scheduling, managing and reporting status of testing activities. Prepared and presented to transition plan to management to ensure smooth transitions to the teams.

Confidential, VA

QA Lead

Environment: Web Application Quality Center, Clear Quest

Responsibilities:

• Analyzed user requirement document, specifications and developed test plans, test cases, test scenarios and RTM, which includes Testing Overview, Test Objectives, Testing Strategies and Test Environment, what will be tested, what will not be tested.
• Involved in gap analysis of requirements for Credit card web application that includes IVR testing and MLS objectives.
• Involved in SIT testing, prepared detailed test cases by understanding the business logic and end user requirements for manual testing.
• Participated in Walk-through, inspections and reviews of specifications, code, and test Cases.
• Assisted the team with daily QA tasks. Attended project meetings, offshore meetings, release meetings and QA status meetings.
• Extensively used PL/SQL to validate the data on Oracle server tables in order to view successful transactions of data and to validate data at the back end.
• Tracking testing activities through Project plan schedule and coordinating with offshore team for issue resolution and clarifications.
• Facilitate and Mentor team throughout the testing life cycle to ensure smooth flow of the project to achieve productivity and bug free software.

Confidential, VA

QA Manager

Environment: Web Application

Responsibilities:

• Prepared detailed Project plan and test plan based on Requirements Document. Track and communicate progress of the project to senior management.
• Developed and organized training programs to the teams to ensure productivity and Quality are met.
• Defined Test strategies and validated test scripts to evaluate various business scenarios.
• Performed Compatibility Testing to check whether the application is can perform consistently across different platform.
• Developed and executed Test scripts Test Cases, performed Volume, Performance, and Base line and multi-user tests.
• Created SQL Queries that could be run by users to retrieve certain information frequently or periodically
• Performed Integration, Regression testing using QTP as an automated testing tool
• Updated logical and physical description using GUI map
• Checked the user defined functions and exception handling to enhance the application using QTP.

Confidential, FL

Test Lead

Environment: Backend support and on UNIX and Oracle environment

Responsibilities:

• Analyzing new requirements and writing test objectives, Preparing project plan on MS projects, preparing presentations on Power point to track and share the project progress to management.
• Create test plans and test cases in the test repository (Test Director) for core product and product customizations.
• Design and document individual test procedures.
• Extensively worked with Telecom Inventory system related to ERP application for iDEN technology w.r.t distribution management.
• Performing Sanity testing, System testing, Regression testing, Integration testing, System Integration testing and User acceptance testing,
• Accurately record test results, diagnose problems, and track resolution.Demonstrating the software system functionality and providing complex functional, technical and process consulting services to clients.

Confidential, TN

QA Test Lead

Environment: Backend support and on UNIX and Mainframe environment

Responsibilities:

• Analyzed Functional specifications and developed test plans, test cases and Test Scripts for Web - Applications using the Quality Center
• Develop and implement test plans
• Conducted Web testing, GUI testing, Backend testing of Web applications
• Regularly followed up with the development team to discuss the defects identified During Testing
• Conducted Sanity, Functional, Regression, and Performance testing on each new build, identified software errors and Interacted with developers to resolve issues
• Investigate software bugs and create detailed test plan documents that include the steps for verifying expected results versus actual results, and comments columns
• Involved in submitting Bug reporting, tracking and documentation, Using Action Request System (A.R.S) to list problems for different modules
• Managing the team for deliverables. Review of test cases, arranging internal meetings for Issues, clarifications.
• Verification of logs on UNIX environment, providing support to development team for any issues related to shipping process.

Confidential, Richmond, VA

Test Lead

Environment: Windows, Web logic, Java script

Responsibilities:

• Understanding business requirement as per requirement documents, test design including LLD and HLDs, preparation of draft for test plan, analysis and clarifications.
• Active leadership includes Test Plan Development, Test Case Development, Regression Test Planning, Performance Test Planning coordination, and Automated Testing.
• Preparation of Test specification document, draft for traceability metrics and its monitoring.
• As a Test Lead handled responsibilities for SDM deliverables like Test Plan, Test cases, Progress reports Automation reports and Test Completion reports.
• Creation of test scenarios, effort estimation for testing activities, study of tools, analysis report for automation activities.
• Analysis of defect reports on Clear Quest tool, providing suggestions, defect tracking for each build activities and its maintenance.
• Review and enhancement of test cases for its changes based on Change Requests and design specifications.
• Execution of scripts on Test Director, mapping defects, monitoring automation runs through Win Runner and enhancement of scripts bases on test cases modifications.