SUMMARY

• Over 6+ years of software quality analyst on large diversified projects, including manual/automation test case execution, defect tracking, test plan/test case creation and management, and requirements analysis.
• 4 years of experience testing in the Cable Industry.
• 4 years working with JIRA and SQL.
• 5 years of experienced testing SOAP Web Services and 2 years testing REST Web Services.
• 6 years of experience working with ALM.
• Experience in working with Windows, Client - Server, Web based as well as Mainframe related applications.
• Involved in Operations/Production support for Clarify CRM Operations, Order Management, Billing Systems and IVR.
• Excellent analytical, problem solving, presentation, and interpersonal skills.
• Excellent Analytical, Decision-Making and Organizational Skills coupled with good co-ordination, communication and interpersonal skills describing a committed Team Player with an ability to handle/organize multiple projects simultaneously
• Good team player with excellent communication skills, vendor experience and ability to lead, manage, coordinate and work independently in a time sensitive environment.

TECHNICAL SKILLS

Defect Tracking Tools: Rational Functional Tester, Rational Clear Quest, etc

RDBMS: SQL Server, Oracle

Business Applications: Microsoft Office Suite - MS Word, Excel, PowerPoint, Outlook

SDLC: Waterfall, Agile, Spiral, RUP

Project Management Tool: MS Project

Testing Tools: Quick Test Professional (QTP), Web Services, SOAP

Bug Reporting Tools: ALM/Quality Center, Rational Clear Quest, JIRA

Databases: Oracle, MS Access, MS SQL Server

Operating Systems: UNIX, Windows, LINUX, IOS, Android, BBOS, Mac

PROFESSIONAL EXPERIENCE

Confidential

Sr QA Analyst

Responsibilities:

• Created test cases manualy to perform different types of testing such as positive/negative.
• Assisted team member in creating Custom SQL views for the integration between developed CRM solution and an Integrated system.
• Managed various testing activities throughout the Software Testing Lifecycle (STLC) for multiple projects.
• Performed mobile web testing on Confidential application on Android and ios platforms.
• Preparing billing sheets and confirming working hours for testing team.
• Followed Agile Methodology to emphasize on real time communication over written documentation and to minimize risk by implementing software test effort in short time sprints or iterations.
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document.
• Logged defects in UAT Environment using JIRA.
• Assisted team member in creating Custom SQL views for the integration between developed CRM solution and an Integrated system.
• Managed and Conducted Defect Review and Test Execution Status meetings with cross project team members.
• Used ALM/Quality Center for test documentation management and defect tracking.
• Developed and executed test cases and test Scenarios and followed-up defects using ALM/Quality Center.
• Performed Integration, System, GUI and Functional testing as per task packets.
• Performed Web Service Testing experience using SOAP UI.
• Prepared Test Cases based on Business Requirements and required documents.
• Involved in validating SOAP XML specifications as per the standards.
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document.
• Generated various reports and graphs from ALM/Quality Center and analyzed the testing process overview.
• Prioritize testing priorities based on business risk, Access testing assets anytime; anywhere via a browser interface using ALM/Quality Center.
• Conducted the defect report using Document Generator in JIRA.
• Web testing, database testing, GUI testing, end to end testing, production assurance, System testing.
• Developed and executed UAT test cases, UAT test Scenarios using HP ALM/Quality Center and followed-up defects using JIRA.
• Performed Data Validation of the data flow from the front-end to the back-end by executing SQL scripts.
• Executed SQL statements to test the integration between application and database.
• Created test plans, conditions, scripts, and test data; performed product testing, user acceptance, remote user testing, usability standards validation, and performance testing; and resolved system defects.

Environment: Web Services, SOAP UI, XML, Java, SQL, Jira, ALM/Quality Center, SOA, SOAP UI, QTP, HTML, Rich Internet Application, Business Objects, etc.

Confidential

IVR Tester

Responsibilities:

• Managed IVR quality assurance (QA) which included the creation and documentation of test scenarios, test cases, scripts, testing, UAT and perform internal QA activities on IVR releases.
• Involved in Development of Test Cases, Release Plan and Test Plan based on the information gathered through business requirements, Product Backlog and design/application walkthroughs.
• Performed UAT testing, Front end testing (UI Testing), Data feed, IVR, Batch apply and scheduling and running Batch Jobs, backend testing with Oracle.
• Using agile methodology to come up with test scenarios and test cases.
• Developed test scenarios for Interactive Voice Response (IVR) integration.
• Converted Business Requirements and Design Documentation into Test Cases and Test Scripts.
• Created description object with specified properties and values during run time, to use instead of logical names in test scripts.
• Worked with clients to generate IVR Call Flow diagrams (VISIO), report needs and suggested improvements in order to build IVR test plan.
• Expertise in problem solving and Bug tracking using Bug tracking Tools like JIRA and Bugzilla.
• Performed Regression Testing, Functional, UAT and Ad-hoc testing.
• Design, analyze and performed Integration and wrote System requirements on different leading
• Rigorously tested SQL’s implementation of existing code.
• Used Quality Center bug tracking tool to analyze & capture bugs, track and manage dashboard any type of updates for project release.
• Co-ordination with IVR Development and Business team for the requirement analysis.
• Used input/output parameter in Web Service Method and operations on HP Service Test.
• Validated the Web Services (SOAP) both Request and Respond Messages.
• Used Agile Methodology to minimize risk by implementing software development in short time boxes or iterations.
• Performed backend testing for data validation using SQL Queries.
• Performed Web Testing to check for broken links in a page.
• Developed and executed test cases and test Scenarios using Quality Center and followed-up defects using JIRA.
• Used Quality Center to store Test Plans, Test Cases, Test Scripts and for bug tracking.
• Executed automated test cases in Quality Center.
• Used Quality Center for Documentation management and defect tracking.
• Validated the Web Services (SOAP) both Request and Respond Messages.
• Performed negative and positive testing manually.
• Wrote complex SQL scripts for Backend testing and Frontend Data validations.
• Used Rational Clear Quest for Bug tracking and reporting.
• Reporting testing status to QA team and raising issues and concerns that may impact schedule.
• Fine tuning specific processes to meet the needs of individual projects while adhering to Enterprise quality objectives.

Environment: QTP, Quality Center, Backend, SOAP UI, Web Services, IVR, Windows, SQL, XML, Rational Functional Tester, Jira, UAT, MS Office.

Confidential

IVR/QA analyst

Responsibilities:

• Create Test related documents such as Test Plan, Test Scenario, and Test Cases throughout the STLC.
• Provided test team status reports on weekly basis to the project manager.
• Involved in manual and automated testing.
• Performed Web testing to check for broken links in a page.
• Designed and implemented IVR call flows to add value to the business.
• Performed Regression Testing, Functional, UAT and Ad-hoc testing.
• Actively participated Agile and scrum meetings, review and developed test scenarios.
• Followed Agile Methodology to emphasize on real time communication over written documentation.
• Conducted System Testing, Regression testing, GUI Testing and Cross Browser compatibility testing during the releases and interacted with the developers to resolve any technical issues.
• Involved in Black Box testing, Regression testing and also performed performance testing.
• Tested the Call Handling Speech application (also known as Speech Recognition IVR).
• Involved in validating SOAP XML specifications as per the standards.
• Logged defects in UAT Environment using JIRA.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Investigated and reported bugs using Defect Module in Quality Center.
• Performed Web Testing to check for broken links in a page.
• Suggest enhancements to the IVR system to improve user experience.
• Performed Acceptance, Usability, Cross-Platform and Regression Testing during different stages of the application development.
• Authored test case scenarios in Excel spread sheet and export them into Quality Center.
• Involved in providing and knowledge regarding the Best Practices related to test planning and test case creation, test execution and defect logging using Quality Center.
• Conducted GUI, Backend, Data Driven and Security Testing.
• Uncovered multiple issues related to the data population in the Backend database using QTP.

Environment: Quality Center, SOAP, XML, Jira, Backend Testing, Windows, SQL, MS SQL Server, Java, SQL, MS Excel, MS Word, MS Project, MS Office.

Confidential

QA Analyst

Responsibilities:

• Involved in developing detail Test Plans for different benefit packages according to Business requirements documentation.
• Involved in discussion with the Subject Matter Experts (SME) during creation of test plans and clarification of business requirements.
• Involved in new development, support, enhancement of application.
• Monitor resources to identify performance bottlenecks, analyze test results and report the findings to the clients, and provide recommendation for performance improvements as needed.
• Performed Front-End Testing, Functionality Testing, and End to End Testing.
• Created Regression Test cases Suite in Quality Center and performed regression testing to make sure there were no broken functionalities.
• Created the read only validation test cases and executed in the Production Environment.
• Scripted Functional test cases based on the requirements and got it reviewed from the BA, Dev team and the QA Manager.
• Conducted regression testing on new builds/versions.
• Extensively used various modules of QTP such as Test Plan, Test Lab, Requirements, and Defects through the Software Testing Lifecycle.
• Raised Defects and maintained the status of the defect in Quality Center.
• Worked with the Server Side developer to validate the Server Side changes.
• Edited and debugged the XML to validate the Web Services.
• Maintained Test Matrix which gives overview of the Testing Effort.
• Monitoring the defect life cycle, generating customized graphs and reports for the client, using Test Director.
• Used Quality Center to record documenting information useful in debugging process, evaluating test data.
• Used Quality Center for reporting and tracking bug and generating reports.

Environment: Quality Center, Java, MS SQL Server, SQL, Windows, etc.