SUMMARY

• Over 8+ years of diversified experience as a QA Analyst in Retail, Telecom, Insurance domain with expertise in QA Methodologies and QA testing of various Application Systems using both Automated and Manual testing techniques.
• Experienced in various project lifecycles such as SDLC, Waterfall, Agile/Scrum methodologies in the web and mobile based applications.
• Experience for Web and Client/Server based applications.
• Proficient in writing BRD, FRD and developing Test scenarios and execution of whole project testing life cycle using Manual and Automated testing processes.
• Performed system/functional, Integration testing of the application by creating and executing the scripts in CETK, Load Runner, QTP and QC.
• Used various testing methods - Functional, Integration, Regression, System, Smoke testing, Black Box
• Excellent skills in data analysis and fetching data from database for supporting the testing of applications using SQL.
• Strong problem solving, learning and excellent communication skills. Good team player and have the ability to work independently.
• Extensive experience in various domains like Telecom, Pharmacy, Insurance.
• In depth understanding of the AS-IS and TO-BE business process modeling and experience in converting these requirements into technical specifications for preparing test plans.
• Excellent Business writing skills in writing business requirements document, test case specifications, end to end test scenarios and scripts.
• Self-motivated, adaptive and able to work in a team or independently in a deadline-driven environment.
• Excellent communication and organizational skills including the ability to multi-task prioritize and manage increasingly complex issues and also been a part of supply chain management.

TECHNICAL SKILLS

Operating Systems: MS Windows NT/98/2000/XP/7, iOS, Android

QA Tools: CETK, QTP, QC, Load runner

Bug tracking tools: JIRA, MS Excel, and Bugzilla

Office Tools: MS Word, Excel (pivots, charts, Vlookups), MS Project, MS Outlook, MS PowerPoint

Languages/tools: SQL, MS Access, Query building, Data report configuration

UML Diagram Tools: Microsoft Visio - Process designing.

Standard Tech knowledge: SAP SD, Call centre CRM applications, mobile VAS, Embedded applications

PROFESSIONAL EXPERIENCE

Confidential - Seattle, WA

QA Analyst

Responsibilities:

• Responsible for trouble shooting, installation and design and development of software applications for Multiple mobile platforms. Maintain thorough and accurate documentation on all application systems and adhere to established programming and documentation standards.
• Solely responsibility for the BetaTek Pilot project quality assurance.
• Formulated manual test cases include Unit & Integration test case for all application.
• Wide experience ranging from designing test cases on CETK
• Preparing flow charts and diagrams to illustrate the sequence of steps that programs follow and to describe logical operations involved
• Testing of applications on various embedded systems and mobile apps (iOS and Android).
• Planning, developing and executing tests that assure product quality with a fast pace delivery of the versioned application.
• Analyzing and reporting significant bugs and tracking all bug and product issues.
• Working with the core engineering team in France and US, to ensure tests are effective and efficient, while evaluating the test needs to determine highest priority and benefit.
• Work with stakeholders to ensure robust test data is available.
• Tested the application under different networks and Internet speeds including while onEDGE, 3G, 4G, LTE and Wi-Fi
• Formulated manual test cases for the uTest application.
• Worked directly with Developers to resolve defects and track the progress
• Proficient in writing SQL queries, PL/SQL statements and executing SQL Queries to perform Backend testing
• Provide timely project status at daily stand-ups.

Confidential

Performance Testing Analyst

Environment: HP ALM 11.52, Performance Center 11.5, Quality center 11.5, PL/SQL.

Responsibilities:

• Participated in creating Test Plan, Test Scenarios based on the Business and System Requirements.
• Involved in updating QA test plans based on functional requirements, use cases, user interface designs, system design documents and domain knowledge
• Created Automated Scripts for testing all the major business processes and functionality in the applications
• The performance testing and monitoring framework was implemented mainly using HP’s Load Runner.
• Worked closely with development team, business analysts and software engineers to define and executed tests.
• Generated varying loads using the Run-time settings like pacing, think time etc. for various baseline and benchmark load tests.
• Performed Gap Analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements. Responsible for test planning, test strategy and effort estimation. Allocated work among the team accordingly.
• Responsible for Execution of performance tests and coordinate the monitoring of the system and the technology stack
• Performed troubleshooting and Resolution of issues encountered during test runs
• Responsible for analyzing the Application bottlenecks using diagnostic tools like CA wily introscope.
• Defined Test cases for each enhancement and verified results in Test environment using HP Performance Center.
• Performed correlation by rightly capturing the dynamic values and parameterize the data dependencies that are always a part of Business process.
• Generated Virtual users to ensure multiuser logging and multi session logging and analyzed the results.
• Analyzed the results using Load Runner Analysis Graphs.

Confidential, IL

QA Tester

Responsibilities:

• Managed requirements using Quality Center.
• Documented Test cases corresponding to business rules and other operating conditions.
• Involved in developing Test scenarios, Test Cases, Test Scripts and Test Data.
• Performed End-to-End testing manually.
• Responsible for GUI Testing, System Testing, Regression Testing and UAT.
• Extensively testing the application with multiple inputs using Data Driven framework. using QTP
• Maintaining defects log, priority and communication to stakeholders and core engineering team for successful resolution.
• Responsible for providing regular test reports to the management.
• Investigate software defects and interact with developers to resolve technical issues.
• Responsible for test data preparation for the system/integration testing, traceability matrix to ensure the test case coverage and defect logging.
• Participated in defect review meetings with the key stakeholders.

Confidential

Business Analyst

Responsibilities:

• Involved in meetings with Business process owners, SME (Subject Matter Experts) and Marketing Team for understanding requirements and application functionalities..
• Requirements documentation, designing new products & promotional plans based on consumer’s usage analytics to enhance revenue via new acquisition and existing customers
• Provisioning and configuring the software application as per requirements, coordinating with the IT team/division. Conduct Integration and UAT testing.
• Test case writing and weekly team’s activity planning and project execution.
• Conducting cross functional team meetings before application launch. Managing team of 25+ SME and IT staff for ensuring the quality and KPI of software application.
• Coordinating my department activities with IT system functions that support outbound revenue/invoicing, internal inventory systems, inbound vendor billing, and cost auditing software.
• Responsible for software quality as per organization standards and stakeholder’s satisfaction.

Confidential

Mobile VAS - Tester

Responsibilities:

• Switch Vs billing system reconciliation and Testing.
• Handling of Special Projects (e.g.: Billing Migration/PRBT/GPRS/SR11 Migration etc.) at the time of its launch. It includes Provisioning Testing, its verification in HLR and working out operational processes, wherever required.
• Responsible for maintaining quality standards and process.
• Generating test scripts for any new provisioning processes to all Customer Care associates in Zonal Office Locations and Regional Office for Quality assurance.
• Participate in revenue related Audits of the entire Post Paid Subscriber Base.
• Member of TSC (Tariff & Scheme Committee), presenting on operational issues, system bugs before and after the launch of any software product.