SUMMARY

• Around 7 years of industry experience as a Quality Assurance Tester/Analyst/Lead.
• 4+ Years of testing experience in Salesforce.com CRM systems applications
• Strong working experience on sales and service clouds.
• Validated Salesforce.com fields, Profiles, Page layouts, Validation rules, Public groups, List views, queues, reports and dashboards.
• Strong experience in leading multiple sales force releases during the same time in different sandboxes.
• Worked on several Sales force CRM integration projects testing End To End.
• Strong experience in Cloud, Web based and client - server application testing including Black box and White box testing techniques for Functional, Integration, System, Regression, and User Acceptance Testing.
• Strong experience in Software Development Life Cycle using Agile, Waterfall methodologies.
• Hands on experience working with off shore teams.
• Participated in scenario review, Defect Triage and Sign Off meetings.
• Worked as a POC for UAT/Business/Sales Ops testing.
• Highly proficient in creating test scenarios and test cases based on user requirements and functional specifications.
• Hands on experience with Mercury’s test suite - ALM, Quality Center, Win Runner, Test Director.
• Proven expertise with entire QA life cycle activities such as requirements analysis, design, development and implementation of test scripts/test cases, entry and exit criteria’s, defect tracking and documentation.
• Logged bugs and generate reports using defect tracking tools like Test Director, Quality Center. And ALM
• Experience with web services testing using SOAP UI/WSDL/XPATH.
• Expertise in automating test cases with QTP using VB scripts.
• Writing Test Cases, Test Scenarios, Test Scripts for Testing Process.
• Executing, Maintaining Test Scripts and Updating when the business rules change.
• Expertise in setting up and carrying out browser Compatibility testing environment with different browsers and versions of Internet Explorer, Netscape, Mozilla Firefox, Google Chrome, Safari on different Operating Systems like Windows and MAC.
• Thorough in writing SQL queries for back end testing and Experience in using TOAD for querying Oracle databases.
• Quick learner and excellent team player having ability to meet tight deadlines and work under pressure.
• Well versed with concepts of RDBMS and SQL for testing on the database side.
• High-energy individual with a willingness to work hard and solve problems by application of acquired skills.
• Team player with excellent verbal and written communication skills.

TECHNICAL SKILLS

Operating Systems: Window 95/98/2000, Windows NT, Unix, Windows XP, Windows Vista

Automated Tools: Mercury Quality Center 9.0, Win Runner 4.0/6.0, Test Director 7.2/7.6/8.0, Rational Robot, QTP, DTS

Languages: C, SQL, PL/SQL, Java, groovy script

RDBMS: Oracle 7.x/8.0/8i/9i/10G, MS SQL Server 6.0/7.0, MS-Access 97/98

Internet Technologies: HTML, DHTML, VBScript, JSP, JavaScript, J2EE, JUnit, SOAPUI 2.5.1, ASP, MS FrontPage 98, XML, API’s, Web Services, RBACx 4.0, B2B, ColdFusion, ESB

Data Modeling: ERwin 3.5.2, Informatica 8.1.1, CRM, ERP SFDC (SalesForce.com- (Enterprise Edition)), SAP, gIRMS, IDM, POS

Front End Tools: Visual Basic 5.0/6.0, Developer 2000, Forms and Crystal Reports 6.0/7.0, BO (Business Intelligence)

Other Tools: TOAD 8.0, PVCS Tracker, Visual Source Safe (VSS), AppWorx, WinSCP, SecureCRT 5.1, SharePoint, FileZilla, Selenium, Five9, LivePerson

Others: MS-Office (Word, Excel, Power Point), MS-Visio, Lotus Notes

PROFESSIONAL EXPERIENCE

Confidential

SFDC Test lead

Responsibilities:

• Gathering information from supervisor, documenting functional specifications that will satisfy business requirements, based on it design, code, test and rollout of POS changes to the system.
• Analyze sales data, and validate and adjust products in the system accordingly
• Assigned pricing accuracy by integrating bar-code scanners and credit card authorization ability with POS system and update inventory system as required.
• Configuring the sales information, pricing, updating product information, sales tracking options, security by limiting the drawer amount in the branches, updating taxes
• Analyze the payment posting in the POS system.
• Ability to code changes by running API’s to update and configure information in the system
• Developing and executing end-to-end test plans, scripts and cases
• Evaluating test results and update / resolve any defects
• Evaluating test results and update / resolve any defects
• Validating thedeployment of POS changes into production environment
• Providing technical support during testing and implementation, deployment phases

Environment: SFDC, Soap UI, POS

Confidential

Salesforce Tester

Responsibilities:

• Develop user stories based on Salesforce.com UI/ Aria UI and solution design.
• Responsible for creating new and refining existing business requirements, business rules, and use cases
• Develop and provide status update on reported issues, Test cases per SLA
• Validating the document which is received by SFDC testing team.
• Perform UAT for development work completed in each sprint
• Implemented Agile methodologies.
• Involved in testing Web services and XML with tool called ‘SOAP UI’
• Worked on Salesforce.com Validation rules, Workflow Rules, Sharing Rules, and Approval Processes.
• Involved in Defining and coordinating Salesforce.com functional requirements.
• Recommending continuous process improvement, maintain QA standards and artifacts.
• Developed Test Summary Reports and Participated in strategy and status meetings.
• Experience in bug tracking using tool called Jira.
• Involved in validating SOAP XML specifications as per the standards.
• Created and used Email templates in HTML and Visualforce
• Using Apex Data Loader mapped data sources and loaded data into Salesforce.com
• Worked on the production support for users, when users need any changes.

Environment: SFDC, Data Loader, Apex, SOAP UI, Xstudio, Jira, Visualforce

Confidential, LA

Salesforce QA

Responsibilities:

• Worked as a Salesforce tester on customer interaction tracking management systems
• Validated CCC, CCRG, CNA and L & I Profiles as per SAS and FRD
• Validated escalation rules when the partners are not addressed the customer requests as per SLA.
• Validated validation rules and role hierarchies as per the business requirements
• Validated user access to Queues, Public groups and List views
• Validated different case page layouts as per the requirements.
• Validated batch jobs to ensure the lead status has been changed based on the lead age.
• Validated dealer portal functionality to ensure that dealers are able to handle dealer cases in the partner portal.
• Tested Salesforce (SFDC) API integration with edge systems Like OMS, DWS, STMS and SAP
• Used data loader to extract and load the data in sandboxes.
• Conducted triage meetings to assign the defect to the proper teams.
• Sent defect status reports to SQA Lead/Management
• Worked with Sales Ops/Business teams during the UAT.
• Used ALM for test execution and bug reporting
• Analyzed various requirements documents (SAS, FSD, HLD, Test Strategy and High Level scenarios) and Use Cases to prepare the detailed Test cases.

Environment: SFDC, Data Loader, Apex Explorer, API’s, SOAP, Web Services, Sharepoint, Visual force, Live Person, Five9, DTS, Adobe Insite, Adobe Site Catalyst, Siebel

Confidential, GA

Salesforce QA

Responsibilities:

• Involved in project to understand the business needs and objectives of the system and interacted with the end client/users and stakeholders, involved and gathered requirements for the integrated system
• Interacted with users and different teams, involved in the application development for better development, understanding of the business, and IT process
• Involved in testing the ETL of various CRMS systems to Salesforce.com
• Executed various SQL Queries to test the Data Integrity at various levels of the ETL
• Created and managed User Roles, Profiles, and Role Hierarchies, Public Groups, Security Controls and Shared Settings
• Created Custom Fields, Custom Reports, Field help, Custom Formulas, and Field History Tracking
• Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Workflow Approvals
• Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick Lists
• Customized Dashboards to track usage of productivity and performance of business centers and sales teams
• Used Apex Data Loader for insert, update, upsert, and bulk import or export of data from Sales force Objects. Used it to read, extract and load data from comma separated value (CSV) files
• Generated weekly status reports and Ad-hoc reports to monitor the progress and identify critical points to reallocate resources and Decision support for Development Life Cycle

Environment: Salesforce.com, Salesforce.com: Apex Data Loader, Apex Explorer, Informatica Power Center 8.6, Salesforce.com Connector, Informatica Web Services, Oracle 10g, Windows

Confidential, South San Francisco

Sr. QA Engineer -- Integration tester

Responsibilities:

• Involved in most of the projects which are Agile Scrum projects.
• Responsible for testing the end to end Integration project of Data Steward tool which involves integration of different systems like SFDC, AMS, Siperian.
• Assigned SFDC and Portal polices in the RBACX and Verified them in gWiz, Commerical Portal and SFDC applications.
• Tested a Role based Access, policies, rules which are assigned to the users in the Sun IDM.
• Involved in Creation of Test Data for all the business rules of all projects in QA as well as in UAT environment.
• Tested various BO (Business Intelligence) Reports in the Portal.
• Created Test Plans, Test Cases for integration projects and Executed tests cases, Managed Issues and Reported results.
• Performed the Smoke, Functional, Feature, Regression, System, String, Integration and end-to-end testing.

Environment: SFDC, Oracle 10G, Java, API’s, SOAP, XML, TOAD 8.0, Putty, Quality CenterSFDC, Data Loader, Apex Explorer

Confidential

Senior QA Engineer

Responsibilities:

• Developed Test Plans, Test Cases, Test Data and Test Summary.
• Automated the Confidential Web application with Selenium open source.
• Performed API Testing, GUI front-end and Backend testing for internal web-based applications like Confidential .

Environment: Oracle 10G, Java, C#, API,SOAP, XML, PL/SQL, CERT, WinSCP, SecureCRT 5.1, TOAD 8.0, ICE, SharePoint, Putty, Mercury Tools, ClearQuest, Selenium