SUMMARY

• Sr. QA lead with BA skills having diverse experience in Information Technology with focus on analysis of application software for Financial Services including Investment Management, Retirement Services, Commercial Banking domains and Retail Corporate Finance.
• Experience with both manual as well as automated testing strategies to troubleshoot systems.
• Excellent communication and presentation skills, self - starter, quick learner, good team player and have ability to work independently in time sensitive environment.
• A results-oriented QA Lead who is able to maintain projects from inception to completion by maintaining project enthusiasm, a consistent view of the big picture and working the necessary details to completion. 8+ years of experience in managing, coaching and providing direction to the project stakeholders in a quality assurance environment.
• Excellent QA experience in various stages of Software Development Life Cycle (SDLC) including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, system management, and reporting.
• QA lead with expertise in all phases of testing for client/server and Web applications.
• Experience reviewing and building the automation feasibility studies, ROI Analysis, automation framework (keyword driven, data driven and hybrid) with reusable libraries, object repositories, functions.
• Thorough understanding of the best industry standards in SDLC, QA practices and in delivering the audit compliable project artifacts.
• 8+ years of experience working on onshore-offshore models and managing offshore resources
• Demonstrated ability to manage multiple concurrent projects.
• Volunteer and flexible to work off hours to achieve best results from global teams in projects, willing to travel.
• Thorough understanding of financial services, capital markets and variety of financial instrument types including equity, structured fixed income products and derivatives, options, forex, Trading and Settlement concepts, trade lifecycle and Straight through Processing (STP), order routing, FIX (Financial Information Exchange) protocol and SWIFT.
• Thorough understanding of Portfolio/Investment Accounting Systems
• Familiar with data integration frameworks including Tibco Messaging.
• Good knowledge on General Ledger Structure, US GAAP rules, Sarbanes Oxley compliance, Settlement and Reconciliation process, mutual fund accounting, Retirement services Investment work flows including Transfer Agency, trading, NAV valuation, Fund performance, trading, cash and share position settlement and end to end cycles.
• Understanding on defined contribution and defined benefit plans

TECHNICAL SKILLS

SDLC methodologies: Waterfall, spiral, RUP, Agile

Requirements Management Tools: Use-case Models, Rational Requisite Pro

Business Modeling Tools: Rational Rose, MS Visio, UML

Testing Tools: Quality Center, Bugzilla, Clearquest, Win Runner, QTP, Load Runner, Selenium

Operating Systems: HP UNIX, Sun Solaris, Red Hat Linux, Windows NT/2000, AS-400, Mainframes

Tools: & Programming Languages: Basic knowledge in Java/Visual Basic 6.x, SQL/PL SQL, Crystal Reports, SQL, TOAD

Databases: DW, BI Oracle, DB2, SQL Server, MS Access, Teradata, OBIEE

Web Technologies: ASP.NET, HTML, XML, JavaScript

Software/Applications: MS Project, Microsoft Office

PROFESSIONAL EXPERIENCE

Confidential, Enfield, CT

Sr.QA Lead/Test Process Analyst

Responsibilities:

• Worked as client side QA lead overseeing the quality of test cases (around 6500 in number) and test execution for the IDT project conducted by the software services vendor (Cognizant) team.
• Reviewed and verified the work of 6 cognizant onsite QA leads and 25 to 30 offshore test analysts; work involved 6 different key business capabilities such as Investment Administration, Investment Valuation, Investment Trading, Investment Accounting, Investment Reporting and Investment Reconciliation.
• Identified a sample size of 3200 test cases for internal audit by using data mining techniques, pivot tables and by creating customized queries in HP QC report dashboard.
• Directed the QA team in identifying the right test conditions for around 1200 test cases, increasing test coverage by 20%
• Reduced the test timelines by 15% by identifying around 18% redundant test cases in the test plan sets.
• Rectified test execution process errors by synchronizing the Design doc, Test case framework docs, feed fie extracts in a single location at test case folder level.
• Recommended apt public views in QC report dashboard in a large integration execution effort so that the defects are assessed by business capability and sub-business process area.
• Evaluated the QA phase risk and gave recommendations for UAT and other phases of testing.
• Validated test data in OBIEE reports by cross checking in Teradata tables and views using SQL queries; verified the feed file generation, transfer from the source systems and receipt at target systems by checking the log files; compared and validated file layout details.
• Established rules for Test data valuation for complex end to end business process flows.
• Contributed effectively in identifying key negative test scenarios for UAT testing duly customizing to Confidential Retirement Systems business flows.
• Coordinated and managed the internal test audit effort of 9 SMEs
• Streamlined the traceability doc and made it compliable to external audit by duly referring to multiple requirement, change requirements and design docs.
• Provided reports to management on QA risks and risk mitigation strategies; concise estimates on effort timelines, resource needs and status metrics.

Environment: MS Project, HP Quality Center, SRM, Phoenix TA, Deltadata FUNDlinx, VPA, Teradata, Informatica, Maestro Job Scheduler, OBIEE

Confidential, Woonsocket, RI

Sr QA lead/Manager

Responsibilities:

• Worked on multiple projects at Confidential -PBM Enterprise shared IT services group, on CVS Retail Finance and Operations related applications used by CVS Corporate Personnel and Retail Store Associates.
• Managed Corporate Systems Portfolio for all test planning, documentation and execution of functional, system and regression tests with a view to uncover defects which led to the overall quality of the applications worked for.
• Participated in scheduling of target dates for testing deliverables, prioritized and monitored activities to meet such dates; successfully managed concurrent projects
• Actively involved in reviews and provided feedback on Requirements, Design documents and Specifications from testing perspective.
• Planned, directed and coordinated the test environment set up and test load schedules
• Reviewed test script automation feasibility study and ROI analysis
• Built a hybrid automation framework for regression test cases.
• Developed, maintained and tracked quality assurance metrics.
• Generated Test reports, which clearly communicated test results, concerns, and project status with an emphasis on project risk including defect rates.
• Interacted with business and development teams to understand and resolve defects in all phases of project life cycle.
• Evaluated go-live risk via a written QM Assessment
• Drove Quality Management practices throughout the project lifecycle
• Actively participated in the hiring and mentoring process of contact resources.
• Worked for best work output in an offshore-onshore model.
• Streamlined the test requirements, steps and logical reasoning and sequence in test cases; brought visibility to the expected results,
• Quantified Test case writing effort which made easier to monitor and report progress, created report templates suitable to individual project situations- templates include test execution progress graphs; weighted and proportionate allocations of effort and progress to team members carrying different loads;
• Corrected the defect treatment process in several instances which resulted in uncovering multiple defects/issues which would have affected the applications in production;
• Verified and directed the RTM document preparation in a complex DW testing initiative to make it compatible to IT audit standards.

Confidential, Philadelphia, PA

Sr Systems QA Analyst /Sr QA BA lead

Responsibilities:

• Worked at Wachovia/ Confidential ’s Wholesale Banking- International Trade Technology group, supporting international trade backend processing applications on Mainframe and other associated web applications, used by Trade Operations groups (around 800 members) in their US and non-US offices such as UK-London, HK-Hong Kong, Japan-Tokyo, china- Shanghai, Taiwan-Taipei, and Korea-Seoul.
• Worked on several Wachovia to Confidential merger related initiatives and SWIFT changes projects. Worked on Charter consolidation (report validation), AFS bridge, Hogan bridge, PMAX (validate revenue elements), Midas DDA (validate UK DDA transaction migration), J systems integration (validate Correspondent bank transactions), SWIFT BIC change, SWIFT 2011 standards, Asia trade line migration to Midas (International Accounting entries to Nostro/Vostro accounts), SWIFT 2011 (validate SWIFT transmission of MT7XX, 4XX series from US, UK and Asia offices).
• Developed QA test strategies, test plans to meet the business requirements
• Directed team members in the development of test cases.
• Created test data to validate complex international accounting transactions .
• Maintained a suite of automated regression test cases.
• Coordinated test execution and reporting utilizing the onsite and offshore teams.
• Collaborated daily with development, Operations solutions and management teams to achieve consensus on test plans and test case.
• Provided leadership in the research and resolution of system related defects.
• Assured QA processes are being implemented and carried out throughout the project.
• Lead the testing effort and provided status updates and QA metrics.
• Initiated the idea and contributed in developing a document repository share point site for International QA division which helped cross training on all the application in the international trade region for around 40 team members.
• Created a robust regression suite for international Trade backend system testing area which reduced around 150 hours of recurring training for 6 new QA analysts
• Working as a SME, mentored four contractors and junior level personnel, new to international trade, in understanding the business flows, reducing the learning times and making them to be functional quickly.
• Volunteered to research and solve problems in 5 other peer groups, resulted in reducing 20% of their testing times.
• Volunteered to develop and distribute templates for new QA hire requirements, system and access needs, resulting in reducing 30 hours’ work for QA Manager; created mentoring and training schedules enhancing capacity utilization of the team from 50% to 80%, created datasheets for enterprise level testing and for the reuse of UAT testing which facilitated UAT team to reduce the testing times to 40% compared to their previous testing initiatives.
• Volunteered to work flexible hours in HK and UK time zones to facilitate easy and quick turnaround of the issues in the projects. On 2 HK and 1 UK projects, testing spans reduced by 50% and 75% and testing coverage increased from 60% to 80% respectively.
• Interacted with System Analyst at the early stages of the various projects, reviewed the requirements, and participated in the requirement change discussions, contributed significantly in redefining and making the requirements accurate.

Environment: Oracle 10g, AS400, SQL, HTML, SWIFT, HP Quality Center, Rational Clear Quest, Windows office XP 2003, Outlook, MS Share Point.

Confidential, Merrimack, NH

Sr. Quality Assurance Engineer

Responsibilities:

• Worked in Trading Technology group, supporting custom applications used by Investment Professionals and the Equity Trading desks in Boston, London and HK.
• Assisted the QA Manager to establish Functional test requirements for trade lifecycle process enhancements, including new system development, new functionality, version upgrades, and reporting requirements
• Translated technical, functional and business requirements into re-usable test case scenarios.
• Assisted the automation team in identifying the objects for automation effort of a robust regression test suite.
• Produced documentation such as test cases, test scenarios, test scripts, test results reports, defect reports, trace ability matrices, requirements lists, status reports, and other documentation relevant to software testing.
• Tested and validated moderately complex to complex software-based systems
• Worked closely with other SQA personnel, developers, and business analysts to define, prioritize and communicate testing requirements, test results, and status of SQA related tasks relevant to the completion of a product/project.
• Evaluated, validated, and documented completeness and accuracy of test results.
• Verified compliance for user entitlements in obtaining market data.

Environment: VB.NET, Oracle, AS400, SQL, HTML, Mercury Quality Center, Rational Clear Quest, Windows office XP 2003, Outlook, MS Share Point.

Confidential, Boston, MA

BA/QA Analyst

Responsibilities:

• The Project was to implement Charles River Investment Management Systems replacing the legacy system Mc Gregor IMS for both Fixed Income as well as Equity lines of business. The goal of the project was to maximize the volume of quality trades and to minimize the errors and financial losses.
• Worked on the Trade Order Management implementation of London Trading Desk.
• Performed the gap analysis to get clear understanding of the present testing effort.
• Designed the Test Plan duly coordinating with the other sub-team leaders to minimize duplicity of test conditions.
• Created the test cases and test scripts including anticipating special/exceptional trade scenarios.
• Created Traceability Matrix and matched the requirements with the test cases.
• Ran Trade order cycles for different user groups and users and thoroughly examined the cycle since the conception of the order till accounting systems get updated and settled.
• Tested compliance rules for different user privileges and entitlements.
• Tested Charles River database using Toad and SQL statements to check the accuracy of data updates, changes and deletions.
• Validated “on the run quick security”, “broker set up” functionalities.
• Verified reports for reconciliation between custodian bank and the fund accounting systems.
• Examined the trade workflows for different fixed income securities including derivatives, with changed interested rate, market rate, and yield to maturity

Environment: VB.NET, Oracle, AS400, SQL, HTML, Windows office XP 2003, Outlook, Toad

Confidential, Minneapolis, MN

BSA/Testing Coordinator

Responsibilities:

• The project was to enhance the functionality and appearance of existing Annuity Illustrations tool. The goal of the project was to increase annuities sales by providing the Financial Advisors and outside distribution channel with this enhanced and robust tool by duly utilizing in their sales process.
• Prepared the test plan and coordinated the testing process between business and technical testing groups. Efficiently managed problem tracking records, project change requests and project problem issue logs.
• Prepared test scripts and test cases and performed interface and DIT testing.
• Executed automated recorded test scripts and generated error reports.
• Participated in User Acceptance Testing from business point of view and validated the test cases.
• Preformed negative testing for extremes of product values for complex business rules.
• Conducted meetings with different technical groups for dependencies and constraints of the project like ‘single sign on for the advisor website’ functionality, ‘on behalf of’ functionality, ‘getting the profiles’ functionality and closely interacted with overall high level Release Managers and Program Managers on integration issues.

Environment: VB Script, ASP, HTML, IIS 6.0, Windows Server, Lotus Notes, MS Visio, MS Project, MS Access