SUMMARY

• Currently working as QA Lead Analyst IT, with overall IT Lead/Analyst experience of 11+ years.
• 11+ years of onsite work experience at onsite client locations.
• 8 years of lead & management experience having worked across various domains including, Insurance, Airlines, Utilities, Network devices and Apps, Retail and Banking.
• Experienced Automation test lead in Java, Selenium, Cucumber and other frameworks.
• Good experience in API testing and in using tools like Postman, rest Assured, Katalon and Mabl.
• Strong expertise in working with multiple teams in a result - oriented environment and team friendly environment.
• Many years of experience which includes QA Lead, Quality Management, Test Service Delivery Management, Build & Develop T-CoE (Test Center of Excellence), Business Analyst, Pre-sales activities in testing space, Configuration Management, Environment Management across Insurance, Re-insurance, Banking and Retail domains.
• 12 years of work experience at onsite client locations in USA.
• Have extensive experience with analysis, design, testing, implementation of software applications
• Extensive exposure to Mainframe, Salesforce Marketing, Sales, Community Cloud and Service cloud (Classic, Lightening & Salesforece1-Mobile)
• Experienced in automation testing on Web applications using (Salesforce Automation tool) and Selenium.
• Lead multiple teams effectively in Implementation of Automation frameworks in JAVA, JENKINS, JMETER, Junit, Cucumber.
• Experience in Implementation of Code Coverage using tools - Jacoco, SONAR, JIRA Kanban and Confluence.
• Expertise knowledge of Project Management activities which include elements such as Effort estimation, developing project plan (WBS), monitor, change control management, test planning, process compliance and test products developed using Salesforce, Java, Mainframe and .net applications.
• Strong experience with SOA architecture which include SOAP Web Service and REST Web Service Testing.
• Experience in testing end to end Web Services (REST, SOAP).
• Expertise in Automation, Enterprise applications, testing legacy mainframe applications, retail, airlines domain, Insurance utilities and networks domains.
• Worked extensively in leading testing teams in legacy applications like, Mainframes, enterprise and database applications.
• Strong work experience in working in agile and waterfall life cycle methodologies.
• Strong work experience in end-to-end project delivery having involved from project initiation phase to deployment.
• Expertise in release management process.
• Expertise in testing Data ware housing and Enterprise Applications like Informatica, Cognos ReportNet Business Objects, and SAP-ISU/web services.
• Extensive experience in SAP-ISU and web services.
• Good experience in Web Services like SOA architecture, SOAP, XML, and WCF.
• Experience in iterative development methodologies like Agile-Scrum
• Leading teams in system Integration, Functional, Regression, Automated and Performance testing. Successfully led end-to-end projects involving development & testing and ensured Scope, Cost & Quality are meeting the process compliance.
• Extensively involved in UAT Support, Production readiness and Interaction with the customers.
• Manage Staffing including external recruitment, Risks, Employee Engagement, Retention, Resource Utilization, Rewards & Recognition and Appraisals at the account level
• Provided several technical trainings to the team / new employees; trainings have been recorded and are played back to new employees
• Extensive lead experience with enterprise release management.
• Experience in handling parallel projects and effectively utilize the resources for parallel releases based on the project release forecasts.
• Ability to author quality test cases for complex parts of the applications, reporting and reviewing defects with very high accuracy
• Expertise in defect logging, defect tracking, hosting triage meetings, generating metrics using tools like HP ALM, HP QC, Jira, Bugzilla etc
• Experience in Web Services testing.
• Have ability to successfully lead projects using Project Management principles & techniques to ensure customer delight. Have a proven expertise in transforming a troubled project to a most stable project aligned to customer’s requirements and expectations thus fuelling the growth of the team / organization / business.
• Experienced in using SQL, in order to check the data validity and data integrity.
• Currently working as project management professional in Confidential -SAP-ISU/Web Services project and involved in test planning, test estimation, coordination and leading team.
• Extensive knowledge and exposure to QA testing and process with certified as CSQA.
• Proficient in test requirements gathering, project planning, test strategy planning, test case authoring, test case execution, bug identification, reporting and bug tracking.
• Expertise in analyzing Business specification Documents, use cases, designing Test cases, and Analyzing Test results
• Good experience and knowledge in working on Networking, WAN acceleration, Storage area, and data warehouse domains with good understanding in cloud computing.
• Strong experience in virtualization domain.
• Having good skills in defect analysis, reporting and prioritizing software bugs.
• Having experience on automation tools like QTP
• Strong experience in client communication using all medium of communication.
• Good Knowledge in CMMi, Six sigma, ISO and other software quality models for software testing models.
• As a very seasoned player in the industry, has proficient understanding of SDLC, STLC processes of development, testing and maintenance projects across various models like Waterfall, V-Model, Iterative (Agile software development and testing methodologies) and scrum
• Applies good customer focus skills like setting clear expectations, managing towards those successfully, and providing valuable response to customer need.
• Followed the Iterative, Agile, Scrum principles both in development and testing life cycles.

TECHNICAL SKILLS

Insurance and Airlines Enterprise Applications: Mainframe Applications

Data warehousing: ETL, Reporting using Cognos

Insurance: Functional test lead

Application Servers: Exchange server 2003/2007/2010 , SharePoint

Databases: SQL Server, Oracle

Programming Languages: Python, C++ and Java

Software automation tools: UFT (Quick Test Professional), Selenium tool,, WinRunner, Nunit and AccelQ

Operating systems: Windows XP, Vista, Windows-7, Windows 2K3/2K8/2K8R2/, Linux.

Software QA testing: Black box testing, Testing methodologies, Regression testing, Search engine optimization.

Technology / Classification: Automation, DWH, Mainframe, Database and Networking technologies

PROFESSIONAL EXPERIENCE

Confidential, Illinois

Lead Analyst/ Quality Assurance

Responsibilities:

• Business Transformation/Platform Migration: - Presently working as a Lead Analyst (SDM) in migration of home-grown applications to NextGen platforms.
• Playing a critical role in the Scrum team to ensure day-to-day agile activities are aligned and reach the velocity goal
• Working collaboratively with teams, Release Management to the best practice of Dev Ops including Continuous Delivery of application release to the non-prod environment for effective testing
• Managed teams performing Web Testing used SOAP UI for verifying Request-Response data, worked with Web Services and Tested XML data for validity and automate the API services.
• Involved in testing the efficiency of healthcare delivery by using HIPAA guidelines and testing HIPAA EDI Transactions
• Identify the default Salesforce functionalities in customized features and coordinate with developers
• Perform various testing of custom fields, approval process, validation rules, field dependencies, formula fields, triggers and workflow functionality.
• Guided teams to perform and attain expertise in Salesforce Exploratory testing like Input validation on form fields, Cross browser Compatibility Testing needs to be performed to ensure that the provided data is correct across multiple browsers
• Involved in Load Testing in Sandbox environment (not in Prod) by validating the behavior of application under max number of Users
• Involved in Testcase Execution and collecting the Load testing metrics such as Transaction Per Second (TPS), Response Time and assessed for any performance bottlenecks
• Working with Selenium grid and implementing parallel test execution to development environments using Continuous Integration (CI)
• Deliver top notch test and defect tracking report to top level management including the risk assessment and application status report
• Estimate defects Retest effort and coordinate test schedules with overall project schedule
• Executed various SQL Queries to perform the backend testing.
• Used SOAP UI tool to test SQA based architecture application and to test SOAP services and REST API.
• Good experience in Web Services development and testing using SOAP UI, XML, & WSDL.
• Strong experience with SOA architecture which include SOAP Web Service and REST Web Service Testing.
• Insurance Policy administration applications support including maintenance, enhancements and projects.
• Led SCRUM teams managing multiple agile projects as part of the claims portfolio.
• Service Delivery Management - Applications Managed Services, Digital Transformation Project Management, Infrastructure hosting services, Cloud migrations and Staff Augmentation services - Account planning, strategy and execution.
• Relationship management, Solution development, Sales pursuit support
• Managed all aspects of the SOW including project scoping with business partners, business

Environment: Environment: Salesforce.com ADMIN, Developer APEX, Java, HP ALM 12, SQL, Selenium, UFT, Facets, Version 1, JIRA, Clear Quest, Agile process, UNIX, React JS, ES6, Node JS, HTML, CSS Material UI, Jest, Web Pack, NPM, JIRA, GIT, Source Tree, BDE, Jenkins and MySQL

Confidential, Saint Paul, MN

Sr. Selenium Tester

Responsibilities:

• Preparing Test Scenarios based on SAM (Internal tool).
• Develop test scripts using Selenium Web Driver, ample use of Firebug to map HTML pages and Selenium to document reports, test results.
• Use of "Parameterization" techniques for a "Data Driven" test. All development was done under Eclipse IDE.
• Implemented POM (Page Object Model) automation framework using JAVA, Selenium WebDriver.
• Responsible to deal with the errors to make the program error free.
• Performed UI Automation using the browser automation tool GEB within selenium and groovy scripting language and Spock framework.
• Conducted Test Scenario walkthrough with Onsite/Offshore development team and with Business.
• Written SQL queries to pull the database records.
• Suggested automation process improvements & engaged in framework enhancements.
• Engaged in framework enhancements, code reviews and maintaining deliverable quality.
• Developed QA process automation test scripts using Selenium to test Web based user interfaces for different browsers.
• Automate, debug and resolve issues in Selenium scripts in BDD framework.
• Developed and maintained automated test cases using Selenium WebDriver and Junit framework in Java programming language.
• Perform Regression, Functional, Blackbox and Manual Testing
• Monitor and track high Priority defects on day-to-day basis, write positive and negative test cases, improve traceability, to reduce project risk and increase the quality of the application
• Created Regression Suite and ran the automated test plan for every build.
• Responsible for providing the status updates to the team on daily basis.
• Used HP QC & JIRA for defect tracking, developed Test plan, Test cases, and Test scripts.
• Experience in Defect Management usingJIRA.
• Used Agile/Scrum methodology for increase in productivity and reduce the risks and testing life cycle, iterations wise.

Environment: Selenium, SQL Server, MS Excel, HTML, Windows, Eclipse, SQL, Windows XP, UAT, Cucumber, GEB, Spock, Groovy, java, Agile/Scrum, Web Services, MS Office.

Confidential - San Francisco, CA

Functional & Automation Tester (Selenium)

Responsibilities:

• Analyze the Business Requirements and closely work with the Business Team to get the clarifications addressed.
• Automation Testing using Selenium for Web bases application.
• Run Defect Triaging and Review the Test Scenarios/ Test Cases with Business
• Designed, executed and maintained Selenium Web Driver (TestNG) automated test cases for regression test cases
• Developed Automation framework using Selenium IDE and built test suite.
• Selected the Test Cases to be automated and performed functional testing of the front-end using Selenium (IDE and WebDriver) & created Data Driven framework using TestNG.
• Implemented simulator for Mobile App Testing in Android Platform using Appium.
• Management of GIT/SVN repositories including Mobile Platforms like iOS and Android.
• Selected the Test Cases to be automated and performed functional testing of the front-end using Selenium (IDE and Web Driver) & created Data Driven framework using JUnit.
• Executed parallel browser testing on various machines using Selenium Grid and performed cross browser testing.
• Execute the Test cases and review the results to get the Business approval for UAT.
• Co-ordination between Technology and Business to ensure all the outstanding issues are being addressed, fixed and retested.
• Planning for Test Execution activities to accomplish tasks on daily/weekly basis
• Setup Selenium GRID to run Selenium scripts on windows different browsers.
• Performed Smoke, Functionality, Integration, System, Regression tests based on Analysis, and understanding of the requirements, non-functional specifications, and end-user needs.
• Used SOAP UI tool to test SQA based architecture application and to test SOAP services and REST API.
• Implemented Continuous Integration & Continuous Development (CICD) using Jenkins Pipeline.
• Involved in the regression test planning for the project and identified the critical regression tests
• Executed both the automated regression test cases during every release and the daily regression test suites
• Expert knowledge on daily status reporting and managed end to end testing from Test management tools like Quality Center.
• Participating in daily meetings and AGILE Process.
• Used JIRA forIdentifying, logging, tracking and escalating bugs.
• Tracked defect using JIRA and generate defect summary reports.
• Performed smoke testing in UAT and production environments for deployment verification
• Actively participated in daily scrum and sprint meetings as part of Agile Environment.

Environment: JIRA, Java/J2EE, JavaScript, Html, CSS, XML, UNIX, Cucumber, Selenium Webdriver, Jenkins, TestNG, Maven, Test NG Firebug, Firepath, SOAP UI, Appium, Mobile Testing, SQL Server.

Confidential, Houston, TX

QA Lead, Technical Services, Quality Assurance

Responsibilities:

• Leading and managing teams to provide testing services to all aircraft maintenance and Mx (maintenance professional) applications.
• Applications: Mainframe application Scepter, TOCS, CIDER, e TIPS, e Task Card, Common Portal, ECM, ATRE, RTE, Check IT, Airframes, ODS, EZR, Inventory Svcs, Green screen applications (Oversale Manager, Customer Service
• Voucher, Unaccompanied Minor, //ONE) and Shares (Host)
• As project Test Lead I am responsible for driving testing deliverables, starting from requirements gathering to performing analysis and leading the testing activities like including authoring, testing and provide quality deliverables.
• Leading teams, performing requirements analysis and identifying gaps in the requirements, building test strategy, preparing test cost estimates, building traceability matrix, authoring test scripts, performing peer reviews, executing test scripts, posting defects, scheduling defect triage meetings, tracking defects till closure, preparing closure report, daily status reports, weekly status reports and overall testing summary reports.
• Lead and oversee the Delivery (testing) of all the projects under Confidential Technical operations (TechOps).
• Performed PSS Integration testing between Apollo and Shares systems
• Driving the teams in testing aircraft work packages, checking in the Scepter logs, Aircraft parts ordering, Purchasing ancillary products etc using ELB/Scepter.
• As a test lead, responsible for end to end testing services for multiple portfolios
• Leading teams involved in all the phases of testing in STLC right from project kickoff meeting till project closure
• Understand business challenges, problem statements, requirements and existing environments for various clients.
• Walkthrough the applications with the help of Subject Matter Experts to know third party components, custom build components, dependencies and technologies. Also identify some end-to-end test scenarios for automation tool evaluation.
• Design and implement Hybrid driven Framework, tool agnostic and internationalization test automation framework using various tools Selenium, Quick Test Professional and Quality Center. These frameworks are designed to language, Browser and Windows Operating System Independent.
• Accomplishing the project objectives within the constraints of the project and being responsible for the success of the project
• Monitoring and Controlling of development & test teams as per Service Level Agreements (SLAs) to ensure end product delivered to customer as a whole is of Quality and meets the set objectives
• Customer interaction on a regular basis to ensure customer expectations are met and taken care
• Prepare and present reports (Quarterly, Yearly etc) to key stakeholders (client, higher management & sales) to demonstrate the best practices implemented, achievements (Qualitative & Quantitative) and highlight the challenges
• Review project health with leadership team including Process, Communication, Deliverables, Customer Satisfaction on a monthly basis
• Identified useful metrics, processes to track and maintain the health of the project(s); presented the same to key stakeholders in appropriate reports and forums
• Contributed and created test strategy, project and schedule management plans
• Performed various kinds of testing like Web, Mobile, Web Services, Data base
• Built custom reporting functions to provide greater detail and granularity.
• Automated various functionalities using tools like QTP, Selenium
• Single point of contact for all delivery escalation for customer issues or problems
• Define release test strategies for each major releases and release comparison reports to EQA Managers and development Directors
• Submitting Quality Assessment Reports certifying the health or quality of the application/ product to the client by collecting key metrics like Test case effectiveness, Test Effectiveness, Test coverage, Defect Detection rate, schedule variance and Customer Satisfaction Index
• Present the overall health index of the project to the various stake holders of the company and the client.
• Communicate the project status to all the stake holders with explicit clarity and high degree of details in status reports and conference calls.
• Planning & Tracking of the Schedule & Effort for all the projects
• Define custom frameworks for Automation using the industry market tools;
• Lay out performance test strategies for monitoring the load and capabilities of the applications to handle the expected usage;
• Analyze the applications, design, develop and implement tool agnostic test automation
• Frameworks using various tools HP-QTP, IBM-RFT and Quality Center.
• Testing the entire suite of the solutions including testing for robustness, reliability, and accuracy of results and ease of use for all targets in all toolsets developed.
• Providing technical / functional support to client in conjunction with account management
• Understand the testing effort by analyzing the test requirements
• Estimate the resource requirement and obtain the approval from customer for the time, resources and budget required to perform the testing
• Organize the testing kick-off meeting involving project stakeholders
• Generate Return of Investment reports to client to demonstrate the value add provided Requirements gathering/decomposing requirements:
• Gathering of requirements for developing the toolkits for Enterprise testing, this phase includes:
• Understand the business rules from requirements to define a enterprise testing framework
• Create a single common framework that can be used across different testing groups within the account
• Researching and studying the latest technologies and tools to define application specific test strategy
• Evaluating open source tools associated with test management and automation
• Develop detailed test strategy and obtain the approval from project stakeholders
• Monitor the effort and schedule of the projects;
• Define mitigation strategies for risks;
• Budget for identified risks and monitor the realization of budget;
• Understand the trends and variances of project metrics and plan for improvements;
• Work with delivery teams in understanding the scope and measuring the changes;
• Participate in change management and assess the impact on delivery in terms of cost, effort and schedule;
• Participate in release planning in terms of defining Test Planning, Strategy and Test Cycles.
• Define custom frameworks for Automation using the industry market tools;
• Lay out performance test strategies for monitoring the load and capabilities of the applications to handle the expected usage;
• Define security strategies for ensuring that application does not have any security loop holes in terms of penetration;
• Provide consulting services to customers in terms of how they are performing compared to Industry;
• Analyze industry trends for various project metrics and determine project / customer performance.

Environment: TechOps TOSS, TOCS 2.0, Python, JAVA, Airframes, ICE Service, ODS, Team Foundation Server, SQL Server, Oracle, VC++

Confidential, Dallas, Texas

QA Lead

Responsibilities:

• As a Project management professional, managing the project for technical and project related activities.
• To plan and implement end-to-end Test Strategies for regression and new features.
• To create Test Documentation (Master Test Plan / Test Case Templates/ Test Release Notes), to ensure that Test Cases reflect and cover the Business Requirements
• Lead and drive QA team to test and deliver application(s) successfully with high quality and on time.
• To provide weekly status report to senior management/Client on Test Status/Deliverables.
• To prepare formal delivery review meeting reports.
• Actively handled the team, assigning tasks, reviewing tasks and report to client by sending status reports and test coverage reports.
• Coordinating with the team in running Performance, Regression tests.
• Reviewing the test cases, test plans.
• Reviewing and reporting defects through Quality center tools and tracking them.
• Involved in Review meetings, gray box meetings with development team to clarify issues regarding the product.
• Tracking metrics and analyzing defect patterns to ensure stability and total quality of the product.
• Sending test summary report to client at the end of test life cycle.

Confidential, Santa Clara

Quality Assurance

Responsibilities:

• To plan and implement end-to-end Test Strategies for regression and new features.
• Testing of WAN Optimization features like Flow control, memory based compression and disk based Compression.
• I am involved in test execution with various network protocols like CIFS, MAPI, ICA, NFS, FTP, HTTP, POP3, SMTP, IMAP, TCP, and UDP.
• To create Test Documentation (Master Test Plan / Test Case Templates/ Test Release Notes), to ensure that Test Cases reflect and cover the Business Requirements
• Lead and drive QA team to test and deliver application(s) successfully with high quality and on time.
• To provide weekly status report to senior management/Client on Test Status/Deliverables.
• To prepare formal delivery review meeting reports.
• Actively handled the team, assigning tasks, reviewing tasks and report to client by sending status reports and test coverage reports.
• Coordinating with the team in running Performance, Regression tests.
• Reviewing the test cases.
• Reporting defects through Bugzilla and TeamTrack tools and tracking them.