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Qa Analyst Resume

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SUMMARY

  • In my diverse role at Confidential, I rose to the highest tier of Technical Support Engineer; where I oversaw a team of global agents, and was responsible for the most complex technical escalations.
  • As a member of the Quality Assurance team, I was the primary Linux tester.
  • The role required identifying critical issues for both desktop and mobile applications, as well as the website.
  • I appreciate being challenged and opportunity to develop my skills to fulfill a role.
  • This led me to being a highly valued member of both the Customer Support and Quality Assurance teams within Confidential Technologies.

TECHNICAL SKILLS

  • CompTIA Certifications - A+, Network+, Security+
  • Proficient with Windows, Linux, macOS, Android, and iOS
  • Windows/Linux CLI
  • Manual/Regression testing
  • Finding/Reporting bugs
  • Writing QA test plans
  • WireShark
  • TestRail
  • JIRA
  • Git
  • Highly motivated
  • Creative problem solving
  • Written and verbal communication
  • Writing guides

PROFESSIONAL EXPERIENCE

Confidential

QA Analyst

Responsibilities:

  • Full manual charters, merge requests, and regression testing for VPN applications
  • Report bugs via TestRail and JIRA
  • Test website purchasing for new products
  • Python Automation Project
  • Configure remote server for QA and Development
  • Use WireShark to capture and analyze packets from VPN
  • Assist Development team with C++ bugs

Confidential

Technical Team

Responsibilities:

  • Led team of 5 global agents tasked with reporting bugs to QA and Development
  • Work with CS leadership to improve department’s policy and scope
  • Liaison for CS, QA and Development departments
  • Work alongside CS trainer to provide knowledge for technical lessons
  • Author and maintain guides for knowledge base
  • Research new connection methods for users with obscure hardware
  • Advanced technical escalations, often reviewing debug logs
  • Offer live support to CS Agents

Confidential

Server Tech - Contractor

Responsibilities:

  • Assemble server cages
  • Configure and manage cables
  • QA for cable placement and labeling

Confidential

Assistant Manger

Responsibilities:

  • First line of technical support for POS system
  • Manage long term projects
  • Train new hires

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