SUMMARY

• A results - driven software quality assurance engineer and a Certified Scrum Product Owner (CSPO) with 15+ years of excellence in pioneering system analysis and manual/automated quality testing across the Finance, Insurance, and Healthcare domains.
• Excels in leveraging system analysis and design as well as agile project management to test infrastructure, drive improvements in system effectiveness, oversee data management, and expand business intelligence functions.
• A collaborative, cross-functional leader who builds high-performing engineering teams while cultivating robust relationships with clients and other key stakeholders to secure software performance, generate cost reductions, and optimize operations.

AREAS OF EXPERTISE

• Quality Assurance Strategy | Software Testing | Test Automation (SOATest, TMX, Apex, In-house B2B Test Tool) |
• Jira (TM4J & Zephyr Scale Test Management Software) | Confluence | Agile Project Management | SDLC Product Development | International Team Leadership | Remote Team Management | GUI Testing | B2B Testing | Web Service Testing | API Testing |
• SoapUI | Cross Browser Testing | SSO Testing | a11y Testing | Employee Training | XMLSpy | VI Editor in Unix | Unix |
• SQL | SQL Navigator | Batch and Workflow Processing | Slack | Zoom | Data Migration |
• Rational (Rose, Software Modeler, ClearCase, ClearQuest, Requisite Pro, TM, RTC) | MS Office (Excel, Project, Word) |
• Sametime | Sharepoint | Skype | Edifire | ICD-9 | CPT Coding | HMO | PPO

PROFESSIONAL EXPERIENCE

PRINCIPAL QUALITY ASSURANCE ENGINEER

Confidential, Salt Lake City, UT

Responsibilities:

• Accountable for developing the detailed test plans and test cases for the manual testing process while identifying test cases to automate with exploratory Session-Based Testing to provide rapid defect discovery.
• Performs cross browser testing using web browser development tools.
• Designs and executes mobile and tablet testing on the installed browser and applications, in addition to conducting a11y accessibility testing to evaluate the website's full user experience.
• Report, track and test defects using Jira while managing and recording test plan/test case activity and status results using TM4J & Zephyr Scale (test management software for Jira).
• Launches two-week sprints testing a SaaS product, including feature testing, generating test cases, creating deployment plans for production testing, and ascertaining automation impacts while conducting product change risk analysis for targeted and effective regression testing.
• Work with cross-functional teams (such as developers and product managers) to identify requirements and ensure quality in an agile environment throughout the software development lifecycle.

PRINCIPAL SYSTEMS ANALYST

Confidential, Salt Lake City, UT

Responsibilities:

• Provided subject matter expertise on quality management, explored opportunities for product & development rework, and made recommendations for improvements, including requirement, system design, test case development, and customer workflows.
• Consulted customers on new or unfamiliar functionality on enhancements and performed system research to reproduce customer & usability issues with test data configuration and test steps.
• Conducted and automated various tests, including functional, regression, integration, user acceptance, longevity, and disaster recovery, while being the teams’ primary resource for Jira and Confluence.
• Managed the Baseline Change Control Board for development and test with a frequency to accommodate agile releases and the manual/automation test needs.
• Approved all data requirements in multiple Confidential applications for testing and development, participated in multiple Agile/Workflow implementation projects, and discovered re-design opportunities and recommend improvements.
• Reviewed and submitted defects, customer requirements, release notes, support transition documents, user documentation, test cases, test scripts, and test summaries for clarification as it applied to the current release and customer needs.

PRINCIPAL QA ENGINEER

Confidential, Salt Lake City, UT

Responsibilities:

• Consulted system architecture and created the overall design, maintenance of test strategy, and master test plan for applications.
• Created, automated, executed, and tracked test cases, test suites, test plans, and test summaries while analyzing and providing improvements to reduce redundancy in workflows and tests.
• Developed procedures related to product quality on complex projects, including implementing the creation of quality testing standards and best practices to successfully design, document, automate, execute, and maintain test cases and automation.
• Assigned and balanced team and individual resources as needed in the U.S and India while implementing quality testing best-practices and product development.
• Led new releases and patches for a complex, multiple application workflow system, while providing status and bug reports, details, outlines, and risks to project management.
• Contributed subject matter expertise to Triage Team, Change Control Board, and I.T. Transition Team (A team put together to reduce costs, standardize approaches, and tools).

SENIOR II QA ENGINEER

Confidential, Clearwater, FL

Responsibilities:

• Led quality management activities for Remote Access Capabilities projects leading teams in the U.S and India—providing technical leadership for planning, designing, and executing tests.
• Trained Test Engineers on creating test case approaches, scripting guidelines, automation tool implementations, creating audits, and standards procedures.
• Contributed to the development of the overall design and maintenance of test strategy and master test plan while consulting with developers, architects, and businesses to ensure application design is optimized for testability.

SENIOR QA ENGINEER

Confidential, Clearwater, FL

Responsibilities:

• Pioneered remote access programs remotely from home office in Florida to Utah office full-time, while executing software testing processes, including developing test cases and performing functional, regression, and performance tests.
• Provided technical direction in planning, designing, automating, and documenting test plans and test cases while overseeing quality assurance parameters such as defects, number of defects, test results, and test status in complex projects.