SUMMARY

• 7 years of experience as a Quality Assurance Engineer in E - Commerce/Healthcare/Banking domain using Manual and Automation testing techniques.
• Worked in CYARA call flow design, test-case automation using CX-Models, call routing using Confidential framework (Interactions attendant), and CTI agents desktop, screen pops (Salesforce), Confidential Administrator, Confidential Administrator Extension, and CME.
• Experienced in designing an automated testing framework with Java Selenium WebDriver, Cucumber, Page Object Model (POM), TestNG, and Maven.
• Experienced in Requirements analysis, and writing Use Case, User Stories, Acceptances Criteria, gathering Test Data, and Test Estimation for delivery commitments.
• Proficient in writing and executing Test Plan, Test Cases, Test Scenarios, Test Suite, Test Report, Test Matrix, Defect and root cause analysis.
• Extensively experienced in Automation, Manual, BDD and Web Service testing.
• Experienced in using Continuous Integration and Continuous Delivery Pipeline (CI/CD) for software deployment and test execution.
• Experience in testing web applications responsiveness on different mobile devices such as iOS and Android Devices.
• Familiar with web technologies such as Angular, React, JavaScript, NodeJS, HTML CSS, and Back-End technologies such as Java, REST, Spring, and different types of RDBMS and NoSQL Databases.
• Knowledge of the Android and iOS SDK functions, features, and optimization techniques using Appium expertise.
• Experienced in working with cross-functional teams on-site and offshore.

TECHNICAL SKILLS

Testing Tools: CYARA, Interactions Desktop, Interactions Attendant, Confidential Administrator, Confidential Administrator Extension, CME, WWE, Cucumber, Selenium, Maven, Test-NG, Appium

Tools: Jira, Git, GitHub, AWS, JDBC, Driver, Apache, POI, ALM, Jenkins, Jfrog, Version-One

Frameworks: POM, BDD, TDD, CYARA (IVR)

Languages: Java, SQL, HTML, XML, Gherkin

RDBMS: Oracle, MySQL, PostgreSQL

Others: REST Assured, POSTMAN, JSON, Payload, Salesforce, Git

PROFESSIONAL EXPERIENCE

Confidential

IVR Test Engineer

Responsibilities:

• Create functional test cases, unit test cases and routing test cases for non-stable ST environment and Automate stable RT environment and execute.
• Create test-cases from Vision call-flow diagram, dialing DNIS/TFN and attend requirement sessions with business (telephony).
• Configure IVR environment and schedule using Confidential Interactions Attendant tool.
• Configure IVR environment for routing by using C tool.
• Work and validate CTI (Interaction’s desktop), CRM (screenpop), CME (Cisco Call Manager Express) and skilled based routing.
• Automate Routing Logic, IVR Trees, CME, Agent and Customer Call Center Experience, Performance/Load, Simulating Call Traffic specifically dedicated to Confidential, routing, IVR, etc.
• Create and Update CX-Model (CYARA) based on the requirement and generate test-case
• Use the system (CRTS) Call Reason Tracking and Management System for Confidential configuration and place a test call by using GA ( Confidential Administrator) to simulate the IVR.
• Set up the test cases and configure in Confidential Administrator by attaching KVP (key pair values) and validating the list-objects, CTI String and rout-point.
• Work closely to design call-flow and understand requirements and to test on Confidential Cloud.

Confidential, Norwalk, CT

IVR Test Engineer

Responsibilities:

• Create and Update CX-Model (CYARA) based on the requirement and generate test-case
• Configure IVR environment and schedule using Confidential interactions attendant tool.
• Work and validate CTI (Interaction’s desktop), CRM (screen pop) and skilled based routing.
• Work closely to design call-flow and understand requirements.
• Create functional test cases for non-stable ST environments and Automate stable RT environments.
• Create Velocity and Pulse campaign for Regression and Health-Check.
• Create test-case from Vision call-flow diagram and attend requirement sessions with business. (telephony)
• Validate API using postman and automate using postman collection. Also executed rest-assured framework using Java.
• Ran API Automation and Selenium test suite during continuous process to find bugs sooner.
• Work with RESTful API and used HTTP requests to GET, PUT, POST and DELETE data.
• Reviewed and reported defects, test results and potential risks, along with day-to-day tasks to Manager on a timely basis
• Participate in a call-flow debug session using Confidential Handler.
• Managed defect process, analysis, and assignment and report and verify all bugs in JIRA.

Confidential, Cherry hill, NJ

QA Engineer

Responsibilities:

• Worked in a call center application to create a call flow diagram, using visio.
• Logged Bugs in HP ALM tool and tracked the status of those on a daily basis.
• Worked closely with product team, designers and developers to ensure application development meets user s expectations
• Worked as CTI agent using Confidential administrator tool in contact center application.
• Validated call - flow Logs as an IVR using genesis ICBM.
• Performed Back-End Testing, database table manipulations of relational database systems by writing complex SQL queries manually using MySQL
• Verified in-house and 3rd party Web service API s requests and responses using RestClient
• Attended technical walk-through sessions
• Managed defect process, analysis, and assignment and report and verify all bugs in JIRA
• Ran the Automated Regression suite and analyzed results and file bugs
• Reviewed test cases to make sure all the scenarios are covered with positive, negative, cross-browser and cross-platform test cases
• Maintained and executed the test scripts according to business requirements document (BRD)
• Interacted with developers to follow up on defects/issues.

Confidential, New York, NY

QA Engineer

Responsibilities:

• Reviewed requirements & specifications and provided input during requirements and specification walkthroughs and closely worked with agile phases of SDLC
• Worked with cucumber feature file and created an end to end framework for the AML project.
• Designed an Automation framework to test UI Functionality using Selenium WebDriver, TestNG, and Java in Eclipse.
• Used Maven and connected framework in CI/CD platform (Jenkins)
• Coordinate and execute all testing activities for Corporate Rewards and its international sister sites, mobile site, iPhone Native App, and blogs, as well as various other projects
• Fixed and updated all existing test scripts and removed any duplication
• Performed Back - End Testing by writing SQL queries manually
• Used Basecamp and JIRA to enter and re-test the defect
• Reported the coverage status of test performed on a daily/weekly basis
• Maintained close and strong working relationships with teammates and management staff