SUMMARY

• Demonstrated mastery in the field of software quality assurance, encompassing planning, design, implementation, and execution of testing techniques for broad - scale web applications and client/server systems in the finance, insurance, and retail domains, using both agile scrum and waterfall development methodologies.
• Possess extensive experience in client supervision and understanding of product verification and validation processes.
• Proficient in the design and analysis of test scenarios, development of test plans and cases, functional integration test documentation, and end-to-end coverage of application scenarios, user stories, and acceptance criteria.
• Adept at various forms of black box testing, including functional, integration, regression, smoke, end-to-end, system, ad-hoc, and user acceptance testing.
• Possess advanced skills in both manual testing and automation testing using tools such as HP Quick Test Professional (QTP)/ UFT and HP ALM, as well as experience in project management and defect tracking using JIRA and test management using Zephyr and TestRail.
• Highly skilled in relational database management systems, including writing complex SQL queries and updating database queries for backend testing, with in-depth knowledge of Oracle and SQL Server.
• Conducted user acceptance testing and collaborated with clients and end-users to support these sessions.
• Adhered to best practices for pre- and post-implementation quality assurance, provided support for UAT and production teams and test environments, and experienced in pre- and post-deployment test artifacts and test data creation.
• Experienced in identifying, resolving, and reporting defects, and preparing sprint, UAT, and regression test reports.
• Capable of developing and maintaining various test matrices, including the requirement traceability matrix, defect metrics, and release matrices.

AREA OF EXPERTISES

• Manual Test
• Automation test
• Integration testing
• System testing
• Smoke testing
• Regression testing
• Requirement Analysis
• Agile Scrum
• User Stories
• JIRA & TestRail
• UAT testing
• Zephyr & Confluence
• ALM
• Azure DevOps (ADO)
• Azure cloud
• Java Object - Oriented Programming (OOP) concepts
• UFT/QTP
• VB Scripting
• Parameterization
• Descriptive Programing
• Automation Scripts
• Frameworks- Hybrid, Data Driven
• Web Based Application
• API with Postman
• Test Plan & Test Scenarios
• Test Case & Test Data
• Testing Reports
• Black Box Testing
• Mobile testing

TECHNICAL SKILLS

Test Approaches: Waterfall, Agile/Scrum, SDLC, STLC

Testing Tools: HP ALM, HP UFT, JIRA, TestRail, Zephyr

Frameworks: Data Driven, Hybrid

Databases: MySQL, Oracle, MS SQL Server

Browsers: Internet Explorer, Mozilla Firefox, Google Chrome

Operating Systems: Windows XP/7/8/10, Mac OS

Defect Tools: HP Quality Center, JIRA, ALM, Azure DevOps (ADO)

MS Office Tools: Outlook, Word, Excel, PowerPoint, MS Access

PROFESSIONAL EXPERIENCE

Confidential, Marlborough, MA

Senior Software QA ANALYST

Responsibilities:

• Proficient in utilizing Agile Scrum methodology in software development, with experience in various agile processes such as sprint backlogs, ceremonies, and other related artifacts.
• Involved in user acceptance testing to ensure successful delivery of projects to end-users.
• Participated in various meetings such as backlog grooming, sprint planning, daily stand-ups, test case reviews, retrospectives, and demos.
• Expert in analyzing and breaking down complex mapping documents, system requirements, or technical specifications to design and execute effective test scenarios for optimal coverage.
• Prioritizes deadlines and quality to deliver high-quality products in a timely manner.
• Communicates with the product owner to understand the project in depth.
• Organizes meetings with the scrum team, developers, design team, and QA team to optimize the testing platform for improved quality assurance.
• Responsible for creating and modifying testing documents such as test plans, test cases, test data, RTM, test execution documents, defect reports, and automation reports.
• Experienced in using SharePoint for project document sharing with team members.
• Uses JIRA for project and release management, such as sprint backlogs and boards, task estimation and tracking, and bug logging and tracking.
• Utilizes TestRail for designing and executing test cases in the feature team.
• Conducts black box testing, including functional testing, non-functional testing, smoke testing, end-to-end testing, ad-hoc testing, exploratory testing, integration testing, system testing, and regression testing, on front-end functionality and GUI.
• Supports the automation team in performing automation testing using QTP/UFT and assists with script enhancement, maintenance, and storage.
• Performs manual API testing using Postman for backend validation.
• Validates backend and databases by developing and executing SQL queries for data validation.
• Uses Browser Stack for testing the company website and mobile applications on various operating systems and mobile devices.
• Provides training and tutorials to potential hires and current team members as needed.
• Collaborates with offshore teams as required and provides frequent reports as necessary.

Confidential, Atlanta, GA

QA Engineer

Responsibilities:

• Developed validation processes and approaches according to company’s standard criteria and existing process.
• Contributed to the formulation of the validation method and guaranteed its general validity.
• Contributed to the design, development, and implementation of UAT test plans, scripts, and tools using business-provided user stories.
• Participated actively in system and integration testing, and coordinated user acceptance testing
• Utilized Microsoft Azure DevOps (ADO) tool for project administration and bug tracking.
• Identified problems and ensured they were addressed and revalidated.
• Collaborated with the PMO, Development, and Business to correct faults.
• Determined the necessary test data and test environment configuration to prepare for testing.
• Analyzed system requirements and design papers to validate programs' intended functionality.
• As part of system testing, validated XML files and compared data to the database.
• Developed test documentation using Microsoft Office (Word, Excel, and Power Point)
• Developed and managed SharePoint publishing and collaboration sites
• Regression testing with HP Unified Functional Testing (UFT)
• Designed and validated SQL queries for backend MS SQL Server RDBMS testing using SQL Server Management studio tool as a SQL editor tool for efficient Database testing.
• Participated in black box testing, which included smoke, functional, ad hoc, End to End, navigational, and regression tests.
• Developed exhaustive test cases, scenarios, and scripts to ensure the quality of the application.
• Collaborated with the team and assumed responsibility for duties, timelines, and deliverables.
• Participated in project review sessions and addressing obstacles; assessed team progress.

Confidential, New York, NY

Software Quality Assurance Tester

Responsibilities:

• Proactively participated in all phases of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Analyzed Business and Functional Requirement documents to develop Test Plans for System testing.
• Managed and tracked requirements, test cases, and defects using JIRA and TestRail as test management tools.
• Conducted functional, smoke, system, integration, and user acceptance testing (UAT), and tracked and resolved GUI test defects.
• Created and executed automated test scripts using UFT for functional and regression testing.
• Tracked and reviewed defects using Quality Center for both manual and automated testing.
• Collaborated with developers, users, and other team members to resolve defects and prioritize their resolution.
• Verified database integrity through backend testing using SQL queries.
• Contributed to review and planning meetings and provided regular reports to the test lead and project manager.
• Demonstrated strong problem-solving skills, effectively managing multiple tasks and meeting tight deadlines.
• Exhibited excellent interpersonal and communication skills, building positive working relationships with team members, stakeholders, and clients.
• Demonstrated a proactive, positive and flexible attitude and a strong commitment to teamwork, consistently taking initiative and ownership of responsibilities.
• Contributed to regular meetings with the project team for progress evaluations and delivered regular status reports to the test lead and project manager on a daily, weekly, and monthly basis.

Confidential, Lakeland, FL

Associate QA Tester

Responsibilities:

• Conducted a thorough analysis of business requirements, functional requirements, and design documentation for each software release.
• Played a role in designing and creating comprehensive test plans to assess the application's functionality, appearance, and user-friendliness.
• Carried out manual testing based on the established test plan & test cases, covering positive, negative, & boundary scenarios.
• Executed both personal and peer-created test cases, comparing actual results with expected results and reporting any discrepancies for resolution.
• Responsible for designing and documenting repeatable testing procedures, conducting smoke, integration, functional, regression, GUI, and UAT testing.
• Utilized ALM bug tracking tool to report any application bugs and enhancement requests, collaborating with developers to address technical issues.
• Worked with developers to resolve defects and was accountable for creating test data for functional and UAT
• Conducted functional testing of new enhancements, as well as back-end integration testing to ensure data consistency on the front-end through SQL queries executed on Oracle.
• Contributed actively to team meetings with developers to review bugs and joined in bug triage meeting if necessary.
• Authored SQL queries to retrieve data from the Oracle database and made modifications and deletions as needed.
• Written SQL queries to retrieve data from the Oracle database and performed any necessary updates or deletions.