SUMMARY

• Over 16 years of rich experience in Manual and Automation aspects of Software Testing and Quality Assurance
• Experience in Mortgage, Financial and Retail domains.
• Handling 50+ resources with expertise in extracting various talents and made virtual work seamless with transparency in communication.
• Incorporated tools and technologies to provide a rich experience in driving adoption & enforcement of Iterative SDLC process and fostering self - management
• Collaborated with cross-functional teams to negotiate minimum viable products and devised ways to track issues and remove impediments.
• Excellent at collaborating, facilitating, leading & mentoring multiple Scrum teams
• Proficient in implementing testing methodologies and processes to add value to the consultants’ deliverables; developing methods to achieve delivery of desired results.
• Expertise in managing software testing lifecycle involving requirement analysis, system study, designing, defect tracking, debugging, project sizing, status reporting, maintenance & documentation.
• Expertise in debugging, identifying RCA with efficient problem-solving skills, and identifying notable improvisations in the process.
• Expertise in directing and managing end-to-end execution of complex & high valued projects including planning resources and prioritizing to meeting pre-set deliverables as per budget & time norms.
• Documenting, communicating, and mitigating Risks throughout the project duration.
• An expert in product and consumer requirements understanding and delivering a reliable product.
• Experienced with Selenium with C# BDD Spec flow, Data-driven frameworks in Git. Have prior exposure to UFT integrated with HP ALM.
• Incorporating Test-driven development approach for high reliability and early phase bug detection.

Areas of Expertise

• Software Testing
• QA Management
• Process Improvement
• Client /Stakeholder Management
• Automation & Process Improvement
• Defect Tracking & Management
• Project Execution
• Executive Reporting

TECHNICAL SKILLS

Programming Languages: C#, SQL, JavaScript, JAVA, Python, Shell scripts

Tools: & Skills: Azure DevOps, Selenium, Test NG, Git, CI/CD Pipeline, Azure Service Bus, Azure Cosmos DB, Azure Application Insights monitoring, Azure Blob Storage, Azure Key Vault, REST API, Postman, SharePoint, TFS, Agile, Fortify, Zeplin, Miro, MS Office

Communication tools: Microsoft Teams, Skype, Lync, Outlook

Types of Applications: Web-Based Application, Desktop, Mobile Apps.

Types of testing: System Testing, Integration testing, External Integrations testing, Automation of APIs and web apps, API Testing, Performance and ACL Security based testing, Database testing.

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Director, IT

Technologies Used: Azure DevOps, SQL Server, SOAP, REST, IBM BPM, InRule Engine, .Net, .Net Core, Angular, C#, Azure Cosmos DB, Azure SQL, Swagger UI, Postman, Selenium, UFT, TFS, SOAP, REST, IBM BPM, Windows Platform, BI Reporting, Python, HP ALM, Plainview, Service Now, Stack overflow, SharePoint, Miro board, Zeplin, Pl/SQL Developer, JAVA, ASP, Linux, Load runner, QTP, Crystal Reports, Dovico.

Responsibilities:

• Establishing and enforcing Standard Test Processes and Deliverables (including defect management and quality metric reporting) within the gated process to streamline automation & manual testing efforts.
• Scripting, Executing, and guiding the team towards usage of automation scripts through Selenium, Postman, and UFT.
• Identify staffing needs, administer Resource Management (QA), QA Hiring & Appraisals, monitor staff & team performance.
• Monitoring and auditing the QA Processes, QA Sign-off Defect Management and Test Case Management
• Running Scrum meetings, facilitating Sprint Planning & Review Meetings, Story Estimation, Daily Stand-ups, Iteration & Release Planning and Reviews
• Working with the Product Team and Engineering team for product enhancements and stability.
• Working with DevOps team, Project managers, Infrastructure teams to align deployments to test environments and certify for production deployments.
• Working with App support and business operation teams to analyze production issues and conduct RCAs and facilitate fixes.
• Reviewing project test and implementation schedules; monitoring, documenting, and reporting the current status of defects for each testing cycle and overall project to the management
• Designing the Test Strategy & Plan for all projects; conducting review activities such as Requirements Review, Design Review, Test Strategy Review, and Test Case Review
• Document the risks throughout the project lifecycle. Preparing Risk Assessment documents and assessing with Product and Business teams for Technical and business risks with mitigations and acceptance for safer code promotion to production.
• Interact with team Leads and members to ensure the smooth progress of project work; ensuring adherence to quality norms throughout the implementation process.
• Adapting and accommodating to rapidly changing processes and project deliverables.
• Gathering & analyzing data in support of business cases, writing test plans and scripts for tracking defects and fixes in product development, software application development, information systems, and operations systems.
• Supporting numerous test support requests from outside the product development, like Infrastructure changes, whitelisting with integrators, Security and performance improvements, coordinating with third party test teams, etc.,
• Conducting Internal audits regularly.

Confidential

Sr. QA Engineer

Technologies Used: Quality center, Windows, MS Office, Oracle 9i, Java, JSP, HTML, JavaScript, and Tomcat Apache 5.1

Responsibilities:

• Ensure completion of assignments with quality and on-time delivery.
• Performed manual testing with backend database validations.
• Ensure STLC and SDLC are followed to have appropriate documentation
• Review requirements, understand design, develop test plans, and document test cases using the Quality Center.
• Execute test cases, report defects in the Quality Center.
• Maintain traceability of Requirements and link them to the test cases using Requirements tab, Test Plan tab, and execution on Test Lab.
• Created Defect Reports, Build Acceptance Report, Test Summary Report, Daily and weekly work status report to the test manager.
• Be a part of Defect triaging and perform RCA.
• Worked as an SME and trained Junior QAs.
• Worked closely with business analysts and operations users to ensure business use cases are captured.
• Worked with the release team to ensure the deployments are scheduled and the work units are accepted as required.
• Act as a liaison between business teams and IT team.
• Performed different types of testing Smoke, Sanity, Regression, Functional, Black Box Testing along with System and End-to-End Testing
• Database Testing, Cross-Platform testing, Integration testing, User Acceptance testing, cross-platform testing during different stages of the application development.
• Involved in testing shell scripts.
• Prepared batch files to kick start apps.
• Monitoring poller jobs, EDI integration events processing on the in-house application management console.

Confidential

QA Engineer

Technologies Used: Quality center, Windows, MS Office, Oracle 9i, Java, JSP, HTML, JavaScript, and Tomcat Apache 5.1

Responsibilities:

• Ensure completion of assignments with quality and on-time delivery.
• Performed Manual testing with backend database validations.
• Ensure STLC and SDLC are followed to have appropriate documentation
• Review requirements, understand design, develop test plans, and document test cases using Quality Center.
• Execute test cases, report defects in Quality Center.
• Maintain traceability of Requirements and link them to the test cases using Requirements tab, Test Plan tab and execution on Test Lab.
• Created Defect Reports, Build Acceptance Report, Test Summary Report, Daily and weekly work status report to the test manager.
• Be a part of Defect triaging and perform RCA.
• Worked as an SME and trained new hires.
• Worked closely with business analysts, clients and operations users to ensure business use cases are captured.
• Worked with development team to ensure the deployments are scheduled and the work units are accepted as required.
• Act as a liaison between business teams and IT team.
• Performed different types of testing Smoke, Regression, Functional, System and End-to-End Testing
• Database Testing, Integration testing, cross-platform testing during different stages of the application development.
• Monitoring poller jobs, EDI integration events processing.
• Bulk upload files preparation and comparisons using Excel and MS Access Databases.
• Verification of Google, Yahoo, and MSN APIs and their respective accounts Data Sync process to LXR
• Automated Excel reports using Macro programming.