Support Analyst Resume

SUMMARY

3 years of experience in data processing and customer service handling in the IT industry .
Have extensive knowledge in writing test cases for manual testing.
Hands - on experience with API testing with Postman Tool.
Hands-on experience with BDD Automation Framework for Karate and Rest Assured
Have knowledge to create Frameworks from scratch.
Have extensive knowledge in writing scripts for automation testing.
Page Object Model to Automate Functional and Regression Testing by creating Data-driven Framework using IntellIJ, Maven, Java.
Expertise in developing BDD scripts with Cucumber and Testng.
Experience in Build Automation Tools - Maven.
Extensive experience in designing Test Scenarios, Test Scripts and Test reports of automated tests.
Hands-on experience in Tracking and Reporting of defects using Defect Tracking Tool - JIRA.
Generate manual / scheduled reports in Postman, Karate API Automation.
Maintaining the checkout and check in the source code from GIT, GITHUB,GIT BASH.
Have knowledge on Daily Scrum call, Sprint planning, Sprint review and Retrospective.
Have Good Experience in developing framework from starting level.
Have good knowledge of Software Testing Life Cycle (STLC), Software development Life Cycle (SDLC) and Defect Life Cycle.
Effectively hands on Functional Testing, Non-Functional Testing, Retesting, Regression Testing, Globalization Testing, and API Web services testing, and Browser Compatibility Testing.
Requirement gathering from clients, Team reviews, raising defects, monitoring defects, providing feedback, and working closely with the development team.

TECHNICAL SKILLS

Languages: Core JAVA, Javascript, JSON

Testing Framework: JUnit4, TestNG

Built Tools: Maven, Jenkins, Cucumber, Intellij Idea

Manual Testing: Web based, Client Server Applications

API Testing Tool: Postman

Automation Framework: Rest Assured, Karate Automation

Office Tools: Word, Excel, Powerpoint, Notepad++

Version Control: Github, TFS, Git, GitBash

Defect & Project Management: JIRA

Operating System: Windows, Linux (basics)

PROFESSIONAL EXPERIENCE

Confidential

Support Analyst

Responsibilities:

Part of requirement discussion with Business Analyst
Create Manual Functional Test cases and description.
Designed Test Scripts for Regression Testing, Functionality Testing and Smoke testing.
Performed Functionality Testing, Retesting, and Regression Testing and marked the status in the defect management tool.
Participating in design reviews and providing input on requirements, product design, and potential problems.
Execute test cases manually and analyze results.
Participated in Defect review meetings to distinguish between defects and enhancements.

Confidential

Customer Service Associate

Responsibilities:

Researches complex benefit issues and formulates resolutions by analyzing and applying plan provisions and best practices.
Conducts system edit clean up including researching and determining reasons for errors and resolving errors
Which may include working directly with client or third party vendor to obtain correct data/ information.
Manually performs benefit processes and complex calculations that are not automated, requiring plan knowledge, analysis, and interpretation.
Generates ad hoc benefits related reports by writing queries and analyzing data for accuracy.

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