SUMMARY

• 9+ years of hands - on experience in industry including experience with diversified exposure in Manual of Client/Server and Web-based applications with focus on System Analysis and Quality Assurance in Windows Environment.
• Proficient in Manual and Automation testing using Test reporting tools Quality Center, ALM, JIRA and Test Director.
• Experience testing API testing.
• Extensive experience in Software Quality Assurance and Testing of Client/Server, Web-Based Applications.
• Extensively performed Manual Testing, Functional Testing, System Integration testing, data validation for websites, navigation testing, Black box testing, User Acceptance Testing (UAT), Smoke testing, Regression Testing, Positive testing and Negative testing.
• Experience in test case definitions, development and maintenance of test scripts and documentation of Test Plan, Test Strategy, Test Cases and Test Scenarios for all the phases of the QA lifecycle.
• Extensively involved in entire QA Process and defect Management life cycle
• Experience in working with analysts, developers and testers for complex projects during the full Software Development Life Cycle (SDLC).
• Well versed with testing methodologies such as Agile, SCRUM and Waterfall.
• Experienced in the use of Agile approaches and Scrum.
• Responsible for coordinating and executing the testing of entire system in accordance with the test plan.
• Experience in using Bug tracker and error logging.
• Involved in Developing and Executing Test Plan, and Test cases based on the Business Requirements Documents, Functional Requirement, and Use Cases.
• Attend Meeting with Business and Development teams to get proper understanding of the application.
• Actively participated in all phases of the Manual testing cycle including reviews and project status meetings.
• Provided offshore/Onshore teams with necessary KT and assistance whenever required.
• Experience working individually and in team environment.
• Possess excellent communication and organization skills with the ability to adapt to new environments.
• Self-motivated team player with strong analytical, problem solving, communication and interpersonal skills.

TECHNICAL SKILLS

Web Technologies: Web Services, HTML, XML

Languages: Java, .Net, C, Java Script, SQL, PL/SQL, UML, HTML, XML

Databases: DB2, MS SQL 2000/2005/2007

Testing Tools: HP ALM, QC (Quality Center), TFS (Team Foundation Server), JIRA, Selenium, QTP, Visual studio, and Test Architect.

Operating Systems: Windows XP/7 and IOS.

Bug Tracking Tools: TFS, Test Director, Quality Center, HP ALM, JIRA.

PROFESSIONAL EXPERIENCE

Confidential

Lead QA

Responsibilities:

• Leads/mentors Test Engineers and make sure QA staff meets technical qualifications required for their positions Assisted in coaching junior staff, by helping them to make decisions, solve problems, manage meetings and set goals, provides feedback on testing-related tasks, delegates and assigns testing responsibilities
• Analyzed business requirements documents to get a better understanding of the system from both technical and business perspectives.
• Tested lookup and master- detail relationships on the objects and created junction objects to establish connectivity among objects.
• Tested Salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, fields validations and its access to the user based on defined profile.
• Validated workflow rules, approval processes, and validation rules.
• Tested various standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
• Assists in test environment setup/teardown, test automation, and exploratory testing Oversees the creation and maintenance of test data and test documentation
• Provided suitable solutions for issues/errors based on the understanding of the system and client business processes
• Setup test environment and test data for both positive and negative testing.
• Testing application to accommodate sufficient time for developers to resolve the issues.
• Transformation of use cases to test scenarios and designing test plans and test cases.

Environment: Manual Testing, Automation testing using Accel Q, Microsoft Excel, Windows 2000/XP, Java and Sales Cloud.

Confidential

Sr. QA Analyst

Responsibilities:

• Contributed multiple process improvements to Requirement Analysis, and Testing steps within an Agile ScrumTeam
• Validated Data security and Sharing rules in Salesforce. Tested Users, Profiles, Role hierarchies and Permission sets as per user profile and Public group.
• Tested salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, fields validations and its access to the user based on defined profile.
• Validated workflow rules, approval processes, and validation rules.
• Tested salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, fields validations and its access to the user based on defined profile.
• Involved in internal sprint planning reviews for functional requirements, story point sizing and Test case scenario and Test case designing
• Setup test environment and test data for both positive and negative testing.
• Performed Patient data Intake process using application server(Gap MR,Gap CS,Clinical Orchestration, ADT-HL7,Gap Recon, Rx Claims,CCD) for internal Testing and for UAT testing
• Performed transformation of use cases to test scenarios and designing test plans and test cases using Test Link.
• Performed Regression, UAT, Integration, User Interface, GUI, and Usability Testing.
• Performed Smoke Test using Selenium and AccelQ for Regression, Validation testing of the application.
• Interfaced and triaged new issues/defects requests between internal software teams(Developers)to enable functionality modifications for quality application
• Reported the defects to developers using the defect-tracking tool JIRA.
• Initiated cross-functional team meetings to align processes and goals within department.
• Documented daily status on Testing activities and report to the higher management.
• Facilitated clear communication with Project Lead, CTO, and applicable team members to escalate issues appropriately about testing progress.
• On boarded and trained other quality assurance testers.
• Provided Tier 3 SME support for production issues/questions.
• Participated in companywide Equality, Diversity, and Inclusion Committee (ED&I) which recommends actions to C-Suite

Confidential

Sr. QA Analyst

Responsibilities:

• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects.
• Used it to read, extract, and load data from comma separated values (CSV) files.
• Analyzed System Requirement Specs (SRS), Design documents, CSRs (Customer Service Requests) and prepare test strategy.
• Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
• Worked as Salesforce expert testing in Agile development setting.
• Involved in project planning, coordination and implemented QA methodology.
• Performed testing on CPQ (Configure,pricing and Quote) sales Order management.
• Moved Apps from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment.
• Tracked and maintained the requirements to functionality traceability and use case traceability.
• Analyzed Business requirements and solution specification documents to design Test Plans, Test cases.
• Performed Queries on both Source and Target using SQL and verifying the records and its respective fields match and count of the records
• Performed Regression, UAT, Integration, User Interface, GUI, and Usability Testing.
• Involved in reviews for functional requirements and Test case scenario and Test case designing
• Provided BSS help desk support to internal and external users to identify and resolve unexpected system behavior.
• Provided support for incident and problem classification and analysis.
• Regularly participated in Technical and Used Case review meetings for various functionalities in the application.
• Contributed to Automation team to develop the test scripts.

Confidential

Sr. QA Analyst

Responsibilities:

• Analyzed business requirements documents to get a better understanding of the system from both technical and business perspectives.
• Tested lookup and master- detail relationships on the objects and created junction objects to establish connectivity among objects.
• Validated workflow rules, approval processes, and validation rules.
• Setup test environment and test data for both positive and negative testing.
• Testing application to accommodate sufficient time for developers to resolve the issues.
• Transformation of use cases to test scenarios and designing test plans and test cases.
• Used Quality Center for generating Requirements, Test Sets, and Test Plan and for reporting defects.
• Performed Smoke, Black Box, Validation testing of the application manually.
• Performed Regression, UAT, Integration, User Interface, GUI, and Usability Testing.
• Reviewed and analyzed artifacts throughout the SDLC.
• Reviewed user documentation for accuracy of implemented functionality descriptions
• Extensively worked for the development of test standards for script development, deployment and reuse.
• Involvement in efficient and optimum test planning with the available resources.
• Interaction with the developers for resolving critical bugs and functionality modifications.
• Using MS access extensively to validate the data.
• Reporting the defects to developers using the defect-tracking tool JIRA

Confidential

QA Analyst

Responsibilities:

• Analyzed business rules and system requirements for Finance Application.
• Participated in Requirement Analysis and Design review meetings.
• Tested various standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created Test Cases and Tested page layouts, record types, searching, list views, queues, reports, and dashboards.
• Prepared Test cases for Functional testing, Smoke Testing, Integration testing and System testing.
• Performed Functional testing, Integration Testing, System testing and Regression testing.
• Responsible for Daily Scrum/Standup meetings to discuss updates showing the progress of the testing effort and open issues to be resolved.
• Experience in preparation of Test Plan, Test Strategy, and Test Scenarios for the Web Application / website Application.
• Experience in Execution the Test cases/Scenarios of Web Application and Web site Application.
• Tested different Modules, Objects and Apps in Web Application.
• Experience in Using TFS for logging the defects.
• Involved in writing SQL queries by using SQL Server.

Confidential

QA Analyst

Responsibilities:

• Participated in Requirement Analysis, Business Analysis and Use-Case Analysis.
• Technical writing of high-level Test Plans, Test Cases, Test Scenarios, Test Data and Traceability Matrix.
• Participated in Black Box Testing and Integration Testing in White Box testing approach.
• Conducted testing of the system End-End Testing manually.
• Perform Regression, UAT, Integration, User Interface, GUI, and Usability Testing.
• Developed Test Case Procedures and conducted the tests manually.
• Mapped functional design elements to rule sets and tests for test case creation
• Made recommendations to management regarding the acquisition and/or implementation of software to increase information systems efficiency.
• Monitored post-implementation system/program performance to prevent reoccurrence of operational issues and ensure efficiency of operation.
• Prepared the test cases and test scenarios detailed in Microsoft Excel.
• Transformation of use cases to test scenarios and designing test plans and test cases.
• Performing Black Box Testing of the application manually
• Involvement in efficient and optimum test planning with the available resources.
• Interaction with the business frequently gave good insight to do extensive testing.
• Oversaw test execution to ensure proper operation of system/program.