SUMMARY

• 7+ years of experience in Software Testing, Implementation of applications, Accounting & Administration.
• Major skill set includes Software Testing, System Testing, E2E testing, Functional testing, Automation Testing, Test Management, Salesforce, SAP in FICO Module, JIRA, AccelQ automation tool.
• Domain knowledge and experience in multiple domains such as Finance (Commercial Loans), Health care Retail and Telecom.
• Currently working in Confidential Bank as a contractor through Confidential LLC as - QA Analyst on Commercial Loan platform.
• Professional experience with working in Salesforce and SAP Platform.
• Involved in end-to-end testing and implementation of software products from requirement analysis to system study, testing, documentation, and implementation.
• Efficient Project and Team member with good planning and monitoring skills. Ability to work under stress and timelines.
• Quick learner and excellent Delivery member, ability to meet tight deadlines and work under pressure.
• Exposure and experience in different tools such as Salesforce, JIRA (Dashboards, defect management, reporting, User stories etc), SAP in FICO Module.

TECHNICAL SKILLS

Functional Areas/Testing: UAT testing, System Testing, Functional Testing, Regression Testing, E2E Testing, Agile Testing, Salesforce application testing, Automation testing

Utilities/Tools: JIRA, AccelQ, MS Office, Excel, Salesforce, SAP in FICO Module, Microsoft Dynamics 365

Operating System: AS400, Windows10x, Windows2000, Windows Xp

Salesforce: Visual Force pages, Workflows & Approvals, Dashboards, Roles & Profiles, Custom Objects, Email Templates, Validation Rules, Workbench, Salesforce Inspector

PROFESSIONAL EXPERIENCE

Salesforce QA Analyst

Confidential

Responsibilities:

• Working closely with the Business Owners and the Product Owners regarding the business requirements.
• Experience in preparing Test Plan, Test Strategy and Test planning.
• Strong knowledge on Salesforce Application and Salesforce Managed Packages like nCino.
• Hand on Experience with the nCino application in testing the entire loan process.
• Experience working with integration projects like ncino to process the Loan.
• Experience on Loan Origination Process using Accounts, Opportunities.
• Experience on testing of Commercial loan process from different stages such as Qualification, Prescreen, Application, Underwriting, Post approval, Closing, Booking and review and Booked in Salesforce.
• Involved in testing of various credit related activities such as Rate & Payment, Covenant, Collaterals, Credit action, Subject To, change memo, Policy exception, Borrowing structure etc.
• Testing of Loan Product package approval process using different approval levels such as RM/PM, GM, CAO, Loan Closer, Admin etc.
• Experience in Sprint Planning, Sprint Grooming and Sprint retrospection meetings.
• Automation test execution using AccelQ automation tool.

QA Analyst / Account Representative

Confidential

Responsibilities:

• Attend grooming meeting, understand requirements based on acceptance criteria listed in User stories and estimate testing effort.
• Tested PO and Non-PO invoices, with proper GL coding standards in SAP FICO module.
• Manual testing of Vendor account management, Vendor Payment, Invoice booking etc.
• Tested reconciliation of vendor’s statement.
• Tested various ledger reconciliation ie. Accrual & Journal entries etc.
• Tested error analysis, correction and Re-testing using T-codes.
• Test planning for each testing sub tasks as well as Dashboards, reporting using JIRA.
• Defect reporting and tracking in JIRA.
• Parallel Test Execution and test management for manual functional testing.
• Execution of Test Cases and Reporting and traceability in JIRA.
• Participated in daily scrum, sprint, planning, retrospective meetings as part of agile process

QA Analyst / Coordinator III

Confidential

Responsibilities:

• Extensively worked on Salesforce Lightning platform as Salesforce Tester.
• Worked on Salesforce CRM Sales, Service, and Marketing clouds.
• Worked on various Salesforce.com standard objects like Leads, Accounts, Contacts, Cases, Roles, Opportunities, and Products in Lightening.
• E2E processing of Sales orders by creating CPQ quote from Salesforce and converting quote to order.
• Records and data validations and management in Salesforce using workbench as well as Salesforce inspector.
• Experience in handling projects in the areas of Functional, Integration, Regression and Acceptance Testing in Agile and Waterfall models.
• Performed GUI, Functional, Regression, Retesting, Usability, Acceptance, Smoke testing
• Performed Regression and Adhoc testing in UAT and other lower environments.
• Created Test Cases, Test Scenarios in JIRA and ensured traceability to Business Use Cases and according to the application.
• Involved in developing test methodologies, test strategy, test plans and test cases, design and developed the manual tests for multiple Salesforce modules.
• Tested various Salesforce Lightning application standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
• Used JIRA as the test management tool for the maintenance of the test.
• Analyzed results and documented findings for presentation at project team meetings.

Account Specialist

Confidential

Responsibilities:

• Handled high volume processing PO invoices daily and accurately with 3-way matching by using SyteLine System
• Managed Non-PO invoices.
• Payment to vendor weekly, by-weekly Checks & ACH, wire transfer etc
• Effectively interacted with the purchasing and receiving department concerning purchase order.
• Worked with vendors to create new vendor accounts, answer inquiries, and reconcile statements
• Maintained proper record of vendor invoices.
• Manage and ensure completion of day-to-day operations.
• Perform AP month end closing process.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Executive / QA Analyst

Confidential

Responsibilities:

• Understand the business requirements and come up with test plan and test estimates.
• Attend daily status meeting to discuss on requirements, test plan, test data and defects.
• Functional testing of SAP FICO module consists of review and release of purchase order, display released PO, block, change etc.
• Functional testing of AP and AR ledger reports to review Biller/Vendor and Payer/Customer relationship.
• Tested G/L master records, retained earnings, line item layouts, data transfer etc.
• Created test scripts for various testing stages like Functional testing, System testing, Regression testing using various testing techniques such Boundary Value Analysis, Equivalent Partitioning etc.
• Performed functional testing, system testing, GUI testing, Ad-hoc testing, smoke testing, sanity testing, Regression testing and back-end testing.
• Reported and Tracked defects with the help of Defect Tracking System.

Executive / QA Analyst

Confidential

Responsibilities:

• Understand the business requirements and specifications and ensuring tests satisfy business and technical requirement.
• Reviewed HLD (high Level Design document), Preparing Test Plan & Test requirements.
• Involved in all stages of testing process functional testing, regression testing and integration testing.
• Tested SAP FICO module manually in client/server environment.
• Tested functionality of Reconciliation and G/L report.
• Testing of different AP modules consisting of Vendor groups, Vendor master data, Payment progress configuration- company code data, paying company code data, company code payment methods, bank selection etc.
• Execution of Test Cases, Defect Tracking and Reporting.