SUMMARY

• Certified 201 Salesforce Administrator and 401 Force.com Developer with 8 years of IT experience with 6+ years of experience as a Salesforce Professional including experience working on Sales cloud and Service cloud using Visual force, Apex and Java Technologies as an Analyst, Administrator and Developer on Integrating Enterprise Applications.
• Exceptional documentation skills for writing use cases and functional requirement documents as well as for creating Use Case diagrams, Activity diagrams and business process flow diagrams using MS Visio.
• Worked with various CRM applications likeSalesforce.com,SalesCloud, CustomCloud, Reporting and Analytics ofSales, Service and CustomCloud, Application on Code backup.
• Experience in evaluation, design, testing, maintenance and production support using SDLC process and AGILE methodologies.
• Proficient in all phases of SDLC requirements gathering, analysis, and solution design, development, testing and deployment, and expertized in preparing documentations like BRD, FRD, UATs
• Experience with risk analysis associated with application implementation and impact analysis on current system or business.
• Experience with system integrations involving Salesforce.com and ERP
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Experience in developing Apex Classes, Triggers, Creating Workflows, CSS, HTML and JavaScript.
• Experience in RDBMS database development like PL/SQL, SQL Queries, Functions, Stored Procedures, Triggers, Views, Indexes using Oracle 9i, 10G, 11i and R12, 12C versions.
• Implemented Visualforce pages with public - facing websites by using Force.com Sites.
• Lightning and Lightning Component experience
• Good understanding of Contract Lifecycle Management (CLM).
• Worked with Apttus Contract management and CPQ.
• Worked onSalesforce.comSalesCloudfunctionality, including Account Planning,SalesForecasting, Opportunity Management and the CPQ processes.
• Analyzed, designed and configured the end-to-end Quote to Cash process.
• Been a part of entire sales lifecycle from product and service configuration, to pricing, quote creation, contract negotiation and execution, all the way through to invoicing, billing, orders, revenue recognition and renewals.
• Good understanding of Salesforce Setup Menu, Configuration, Custom Application development, administration and deployment of applications to Force.com platform.
• Worked on the various Application modules such as Sales and Marketing Customer Service, Business Processes, Finance and recommended solutions to improve their processes using SFDC.
• Experience in building Custom Objects, Fields, Visual Force pages and Custom Controllers, Components, Reports and Dashboards.
• Expertise in Force.com technology stack: Apex, Visual Force, Flex, SOQL and SOSL.
• Experience in sales cloud and service cloud functionalities.
• Experience with web services: JSON, XML.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers.
• Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules. Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Experience in SFDC administrative tasks like Creating Roles, Profiles, Sharing Rules, Email Services, Page Layouts, Workflow Alerts, Validation Rules Actions, and Approval Processes.
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, and Clouding. Data Load for SFDC Standard objects, Custom objects.

TECHNICAL SKILLS

SFDC Technologies: Standard objects, Batch Jobs, Workflow & Approvals, Apttus, CPQ, CLM, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Sales cloud, Service cloud, Force.com IDE, Eclipse, SOQL, SOSL, S-Control

Web Technologies: Web Services, HTML, CSS, XSL, XML, AJAX, JavaScript, JQuery.

Languages: Java, C, C++, APEX, Java Script, SQL

RDBMS: Oracle, SQL Server 2008

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Salesforce Developer/Admin

RESPONSIBILITIES:

• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development.
• Experience in configuration and customization of the Salesforce solution, and in the design of custom development via Apex, Visualforce.
• Experience with Salesforce Lightning/ components.
• Used aura framework (Lightning Component) for UI pages.
• Worked with Apttus CPQ.
• Worked onSalesforce.comSalesCloud/ Service cloud functionality, including Account Planning,SalesForecasting, Opportunity Management and the CPQ processes.
• Developed Rest API callouts to perform data sync between salesforce and Apttus
• Research Salesforce and Apttus CPQ capabilities as needed to suit business requirements
• Strong functional knowledge of Order Management, QTC, Configuration, Pricing and quoting functionality.
• Designed, developed and implemented solutions for the Apttus CLM system deployed on the Salesforce platform.
• Closely worked with Business users, Business Analysts and large team for Analysis of the existing system and specifications.
• Expertise in creating UML diagrams, Activity diagrams, Sequences diagrams.
• Involved in various activities of the project, like information gathering, analyzing the information documenting the functional and non-functional requirements.
• Worked on extending standard Sales Cloud/Service cloud objects like Accounts, Contacts, Leads and Opportunities.
• Developed Apex Classes and Apex Triggers for various functional needs in the application and managed the version of Code through GITHUB
• Designed, developed and deployed Custom Objects consisting of validation rules with effective formulae fields, Workflow rules necessary to suit the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed Triggers, Apex classes and visual force pages as per the needs of the application.
• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes.
• Developed Test Classes for unit testing and Apex Triggers for various DML events and functional needs in the application.
• UsedSalesCloud/service cloudto get the customer information together in an integrated platform that incorporates marketing, lead generation,sales, customer service and provides access to applications through the AppExchange.
• Worked on SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Integrated the Web Services for extracting thedatafrom external systems to display in the pages of salesforce.com.
• Scrutinized and accomplished Lead Management, Campaign Management, Case Management, and Activity Management.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Strong knowledge and experience working in teams implementing Agile Methodology.
• Used SOQL and SOSL queries to pulldatafrom database fordatamanipulation needs.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Giving production support for Integration part and at the same time performing some security update to salesforce.
• Integrated salesforce data with external systems by writing salesforce REST Web Services for Inbound classes and used Http Request methods to call external application REST API endpoint.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Involved inSalesforce.com application setup activities and customized theUIto match the functional needs of the organization.
• Configured the GitHub to maintain the different versions in common development environment.
• Coordinating with the UAT teams and making the necessary development changes and follow-up with UAT team thereby providing UAT support.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), REST API, JavaScript, Apex Data Loader, Sandbox Data Loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Palo Alto, CA

Sr. Salesforce Developer/Business Analyst

RESPONSIBILITIES:

• Meetings with business to review requirements, walk through for UAT and assistance to create standard reports and dashboards.
• Integrated and made changes in Salesforce Marketo integration.
• Well versed with Apttus CPQ and CLM.
• Developed Rest API callouts to perform data sync between salesforce and Apttus.
• Research Salesforce and Apttus CPQ capabilities as needed to suit business requirements, and provide gap analysis
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce Components, Data Load for SFDC Standard objects and Custom objects
• Developed Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application
• Designed and execute solutions including; data mapping, object modeling, page layout design, and workflow.
• Used thesandboxfor testing and migrated the code to the deployment instance after testing.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce
• Add methods that can be called from Visualforce pages to Controller Extensions
• Created Custom Objects, S2S Connection and fields for transactional and contractual information.
• Worked on differentSalesforceimplementations using applications like SalesCloud, ServiceCloud and App Exchange.
• Customized Salesforce lighting Page Layout and Apps.
• Worked onSalesforce.comSalesCloudfunctionality, including Account Planning,SalesForecasting, Opportunity Management and the CPQ processes.
• Involved in integrating Salesforce with other in house data bases using Informatica cloud.
• Created data migration checklist and field mappings document.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. Encrypted sensitive data with Encryption Fields feature.
• Administered Assemble which is used for functional requirements and ticket tracking.
• Used field level security along with page layouts to manage access to certain fields.
• Created email templates and inbound emails using Visual force for the clients and customers
• Designed and developedUI/UX using Console and otherSalesforce.com application screens that support complex business processes.
• Reviewed the code and other components developed by the team and also performed functional Testing.
• Work with teams throughout the organization to improve their workflow and grow Salesforce with business needs and tasks.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Partner Portal, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Santa Clara, CA

Salesforce BA/ Admin

RESPONSIBILITIES:

• Worked on work orders generated for enhancements on existing salesforce application.
• End to end work order process from review requirement, design, documentation, development and deployment.
• Worked on Sales, Marketing and Service Cloud.
• Acted Liaison between Technical team and Business.
• Created Objects, Tabs, Fields, Visualforce pages, Apex classes, Triggers and Layouts.
• Created validation rules, workflows, record types, sales processes, email templates, email alerts, change sets, approval process. Created standard reports, custom reports and dashboards.
• ImplementedSalesCloudand incorporated the enhanced features as required to streamline the business process.
• ImplementedSalescloudand incorporated the enhanced features as required to streamline the business process.
• Integration ofSalescloudwith external information systems using SOAP API web services
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module inSalesCloud.
• Created users, profiles, roles, public groups, permission sets and sharing rules.
• Export and Import data using data loader when required for existing and new fields.
• Good experience on data and metadata backup.
• Oversaw the process of migrating source code of a managed package into one maintained by Macys.
• Implemented SFDCSalesCloud, ServiceCloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Created and implemented enterprise profile/permission set security mechanism using SSO.
• Oversaw multiple integrations with the TIBCO Enterprise Data Bus.
• Designed custom territory management system for account ownership across multiple divisions.
• Worked with Enterprise Data team for the standardization of data across business lines (MDM)
• Designed and coded a time and expense tracking system using Contracts/Products & Orders.
• Utilized flow triggers in addition to traditional Apex development for many customizations.
• Involved in End user support, production deployment, Daily data feed, Email integration support, weekly active user list, Daily data load and Daily metadata backup.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, Eclipse IDE Plug-in

Confidential, NY

Salesforce Developer/Administrator/BA

RESPONSIBILITIES:

• Always maintained 80% or higher test coverage and provided day-to-day support for the business in all applications on the Salesforce.com platform.
• Worked withSalescloud, Servicecloud, CustomCloud, Chatter and App Exchange applications.
• Worked closely with other IT teams and led junior Salesforce developers in implementation of designs.
• Created multi-map integration processes using Pervasive for integrations between Oracle and Salesforce.
• Completed a total of nine different integration processes between Oracle views and staging tables, and both custom and standard objects in Salesforce.
• Led the architecture design and testing phase of a massive project to retire Pervasive and re-implement all of the existing integration processes in Jitterbit.
• This involved close collaboration with the Oracle team and the Jitterbit developer to utilize the opportunity to make optimize the integration processes and ensure that the transition was seamless.
• Used both Pervasive and Salesforce Data loader to transform and import data from raw files into Salesforce both custom and standard objects as needed

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, Eclipse IDE Plug-in, Data Loader.

Confidential

CRM QA/BA (Siebel / Salesforce)

RESPONSIBILITIES:

• Responsible for heading a team of Analyst's -policy compliance & user quality operations team and driving the team's work Quality above 99.7%,
• Liaise with product, engineering and our international operations teams to ensure that workflows are covered globally to minimize disruption to users.
• Improve the product/workflow by initiating and driving innovative solutions; identify opportunities to improve the team's operations
• Mentoring and monitoring the performance of team members to ensure efficiency in process operations and meeting of individual and group Quality targets.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
• Training new recruits, ensuring Quality control according to compliance process standards and maintaining Quality above par.
• Working with the Confidential plus process manager & the quality team on policy update .