SUMMARY:

• Overall experience of 9+ years in Software Development, Mobile Application Testing, Manual, ETL, Web application, UI, Functional, Black box, Regression, Grey box testing in various applications using Mobile technologies, Android, iOS mobile devices, Perfecto Cloud lab, UNIX, Database, SQL server, Windows, Web services technologies.
• Well versed with Quality Assurance (QA) Testing in Mobile, Web, Software projects using Waterfall, Agile Scrum methodologies with Client, Onsite - Offshore models
• Proficient in System Requirements Analysis, Design, Development, Implementation, Testing for Business solutions using Software Development Life Cycle (SDLC) & Software Testing Life Cycle (STLC) models
• Project Lead experience in leading, Mentoring, coordinating teams in anOnsite-Offshore model and managed multiple projects by leading 15 member Offshore and Onsite teams at a time
• Experienced in the Project Management activities such as Project Proposal, Estimates, Billing, Resource Management, Preparing SOW, Project Matrix, Work Orders and handled Small to Large scale projects
• Experienced as a Lead in Designing and Delivering the Best Test practices with Test Center of Excellence (TCoE) for validating and proposing the Test Automation, Test tools and Test Data Management (TDM) solutions.
• Very well versed with Task Allocation, Resource, Billing activities using the Microsoft Project Plan.
• Good experience in building,, work delegation, managing Onshore and Offshore teams with business sense and customer focus
• Handled the Process and Quality Audit Teams for the Better Quality and Governance of the deliverables to the Organization and Clients by performing Internal, External Audits with TQM, CMMI standards
• Created Test automation, Test Data, Test Execution standards, policies and audited the Projects, by evaluating the performance of test teams with QA CoE expertise
• Healthcare domain expertise with IMD, Consumer Direct, Group products, HIPAA, HIX, ACA, Medicare, Facets and NASCO applications, Health Insurance policies, Plans, Member Enrollments and other Billing Entities testing
• Experienced in Trizetto Facets Eligibility, Enrollment transactions for the, Claims, Provider, Billing, Data Dictionary modules
• Strong Business knowledge, extensive testing experience in Healthcare, Retail, eCommerce, Pharmacy, Health Insurance, Financial, Information domains on Windows, iOS, Android, SQL, Unix applications.
• Knowledge in Information and Media Domain - Organization Ratings & Credit Scoring, marketing, purchasing, Financial services
• Experience in SOAP & RESTFUL Web Services testing using SOAPUI.
• Good Knowledge and understanding with the test automation frameworks using tools HP QTP, Selenium
• Strong in providing statistics, Metrics to management, Defects tracking, prioritizing, reporting using Industry standard tools like HP ALM, Quality Centre and also using formulae with excellent detailed formats in Microsoft Excel.
• Good knowledge in Data modeling concepts and Business intelligence tools such as Business objects, Crystal reports
• Strong understanding on BI tools on creating different types of reports and expert in writing optimized SQL queries based on customer requirement.
• Experienced in coordinating the Business, UAT, Development and UI teams for the completion of Testing and smooth implementation of Project
• Experience in testing Credit card, Point of Sale (POS) retail transactions using POS machines and Data base for Fast pass, billing functionalities
• Extensive knowledge of VI Editor, UNIX commands with the Shell scripting
• Strong in Defects Management as Defects Review Board Manager using Agile methodology
• Experienced in preparing Technical documentation, user manuals and testing the eLearning tools and Learning Management System (LMS) for the assessment and features
• Application support experience in Service Management, Incident Management, Problem Management and Change Management and Version controlling systems using PVCS, VSS, MS SharePoint.
• Functional Knowledge and Technical Experience in Mobile App Testing with several latest Android, iOS mobile devices, Perfecto Mobile Cloud Lab, iOS and Android Simulators, Xcode
• Expertise in MS Office tools in creating Test Cases, Test plans, Test Summary, Test Execution Reports, Requirement Traceability Matrix (RTM), bug-reporting/documenting and Defect tracking.
• Ability to work on multiple projects in a matrix organization with Agile and Waterfall models
• Good Leadership and Negotiation skills in a multi-stakeholder environment
• Brings innovative value-added improvements to help the client and the organization
• Strong in Analytical, communication, organizational and interpersonal skills. Proven ability to adapt to the demanding schedules and changing priorities
• Proficient in Client engagement and Customer Relationship management
• Ability to Mentor and shape other team members by providing Application and Business knowledge in a smart and quick manner

TECHNICAL SKILLS:

OPERATING SYSTEMS: iOS, Android, Windows family, XP, UNIX, MAC, Mainframes

DATABASEs: SQL, MS Access, MS Excel (VBA), SQL Server 2000/2005/2008 , Oracle, PL/SQL

TOOLS: Oracle SQL Developer, DB Visualizer, MS Visio, Eclipse, HP Quality Center ALM, MS-Project, Emulators, CSmartCloud, Perfecto Cloud lab, soapUI, Citrix, VM ware, Toad, Oracle SQL Plus, SQL Server, WinSCP, TCoE tools, Facets, QTP, Rx connect, UltraEdit Text editor, Putty, Soap and Restful Web Services, IBM Datastage, Xcode, Selenium

SCRIPTING: UNIX Shell Scripting, XML

Programming Languages/Technologies: C, VB, SQL,PL/SQL, NS-DK, NCL, Manual Testing, Mobile Application Testing, HP Quick Test Pro, MS-Project, web services testing, Point of sale (POS) testing, Blackbox/Greybox testing

Communication Tools: MS-Outlook, IBM Lotus Notes

Process/Content Management: VSS, CVS, PVCS, Microsoft SharePoint, TQM, CMMI, Six Sigma

Mobile Environments & Browsers: iPhone 5S, iPhone 5, iPhone 4S, iPhone 4, Motorola Droid Razr, Samsung Galaxy S5, S IV & S III, GoogleNexus7, iPad Air, iPad, Amazon Kindle Fire HD, Android Tablets, Mobile Browsers(Safari, Firefox, Chrome), Web browsers (Internet Explorer IE, Mozilla Firefox, Google chrome, Safari)

PROFESSIONAL EXPERIENCE:

Confidential, Cypress, CA

Senior Quality Test Lead

Responsibilities:

• Prepared the Test plans and Test strategy document and presented these to the project stake holders and Project Management teams.
• Prepared the Test execution plans, Test Execution Summary reports, Test Plans, UAT Test sheets, Production Charter documents and Project Analysis Presentations as per the Agile/Scrum methodology
• Performed data and ETL validation testing by writing SQL scripts and testing in the web and Mobile applications
• As part of this 3R project, Tested and validated the Member, Premium, Claims data files and data which comes from different sources using the Web Services testing
• Validation of XML data using the soapUI based on the Business Requirements and Policy topics
• Responsible to verifyWeb services API request, response data validations in REST, SOAP protocols
• Executed Web Services functional testing and created test suites for validating SOAP and REST based services using SOAP UI.
• Designed ETL, Database functionality test cases and complex SQL Queries to check data loading from Source to Target tables and tested the complete elements and Data accuracy within the SOAP Envelope
• Scheduling and monitoring ETL batch jobs using Datastage and Unix
• Performed grey box testing (White Box +Black Box testing) and identified different test cases for regression testing.
• Handled the Process and Quality Audit Teams for the Better Quality and Governance of the deliverables to the Organization and Clients as a TCoE lead for our projects
• Handled the SCM and TCoE activities for my Project team and Test Documents validation across all the Projects and Releases as per the Agile, Scrum process.
• Responsible for the Project coordination with diverse teams at onsite and offshore.
• Analyzed Source Systems, Staging area, fact and Dimension Tables in Data Warehouse.
• Preparation and peer review of Test Cases and Test data to validate functionalities.
• Performed Smoke Testing, Functionality Testing, GUI Testing, System Testing, Regression Testing, User Acceptance Testing (UAT) and Performance Testing as part of this DB, Web, Mobile application testing.
• Detecting bugs & classifying them based on the severity.
• Managed the test process and execution using Quality Center, generated reports for test coverage analysis.
• Analyzed the test results and graphs by generating different reports in Quality Center reflecting the stability of the application with the QA, Development and Business team.
• Conducted the Defect Triage calls to bridge the Testing, Development, Business, Customer teams to evaluate the progress, performance of the applications, Defects resolution in efficient and timely manner
• Responsible for the Onsite Deliverables to the Client
• Prepared the Daily, Weekly, Project Status reports for the customer

Software, Tools used: SQL, Windows OS family, Android, iOS, Citrix, VPN, HP Quality Center, MS-Project, UNIX, Mainframes, Toad, Oracle SQL Developer, WinSCP, UltraEdit, SOAP, RESTful web services, soapUI, XML Notepad 2007, Agile, Scrum, SharePoint, WebEx, Datastage, XML, WSDL

Confidential, Woonsocket, RI

Mobile QA Lead/Onsite Lead

Responsibilities:

• Installed Mobile Applications into the different Mobile testing devices and environments
• Preparation and peer review of Test Cases and Test data to validate functionalities
• Defined QA Strategy, Estimates and future roadmaps with the Onsite and Offshore teams
• As an Experienced Application and Technical Subject Matter Expert on Mobile apps gathered the Project Requirements and suggested innovative improvements and ideas for the growth of business related to the UI & Business teams
• Performing the App validation using Simulators and gathering the Crash Logs and Crash reports using Xcode for iOS and Android mobile devices
• Executing test cases and Reporting Defects in Quality Centre
• Assisting in execution of QA CoE roadmap to meet organizational goals
• Performed data and ETL validation testing by writing SQL scripts.
• Preparing the Test execution plan, Test Execution Summary report, Test Plan, UAT Test sheets, Production Charter documents and Project Analysis Presentations
• Conducted the Defects Triage calls to bridge the Testing, Development, Business, Customer teams to evaluate the progress, performance of the applications and Defects as per the Scrum, Agile methodology
• Testing the Fast pass, billing, eCommerce functionalities for money and credit card transactions
• Making sure that these POS transactions are industry compliant and secured from the Financial card data
• Testing the Services, Interface changes in the source, Web, Mobile Applications with thedynamic changes from the cashier counter, PoS machine for various payment gateway success, declined, invalid transactions.
• Distributing work to the Offshore team and getting the status and validating Execution and providing Metrics to the QA Director and Project Management on a daily and weekly basis
• Regression Testing, SIT, Detecting bugs & classifying them based on the severity.
• Participated in scheduled meetings with offshore team to review progress, and discuss issues
• End to End Testing - the Entire Mobile App functionalities across all devices
• Handled the SCM and TCoE activities for my Project team
• Responsible for the Mobile Onsite & Offshore Deliverables to the Client
• Prepared the Daily, Weekly, Project Status reports for the customer
• Coordinated UAT and setup the changes to be implemented

Software, Tools used: DB2, SQL, Windows OS family, Perfecto, Android, iOS, Citrix, soapUI, HP Quality Center, Web Services, HP Quick Test Pro, Lotus Notes, MS-Project, UNIX, MAC, Mainframes, Perfecto Cloud lab, VM ware, Toad, Oracle SQL Developer, SQL Server Management Studio 2005, Agile, Scrum, WinSCP, Emulators, Level3, PVCS, Xcode, PoS testing, SOAP, Web services, soapUI

Confidential, Owings Mills, MD

Offshore Project Leader

Responsibilities:

• Project QA leader and Onsite Coordinator for a Mobile, Web Team of 15 members with Agile methodology
• Installing the Mobile Applications into the different Mobile testing devices and environments
• Preparing and peer review of Test Cases and Test date to validate the functionalities
• As an Experienced Application and Technical Subject Matter Expert, designed the Project Requirements and suggested innovative improvements and ideas for the growth of business under the Agile/Scrum model
• Executing the test cases and Reporting Defects in HP Quality Centre
• Preparing the Test execution plan, Test Execution Summary report, Test Plan, UAT Test sheets, Production Charter documents and Project Analysis Presentations
• Validating the Mobile App functionalities and collecting the Crash Logs and Crash reports using Xcode for iOS and Android mobile devices
• Assisted Project Agile teams and implemented all test plans in accordance to the need of projects requirements
• For the Policy Subscriber or Member, with Policy and Plan details, based on the availability of the Member data, Validated SOAP Response, Error code and Error Messages
• Based on the given End Point URLs in the WSDLs, Validated if the services are Up and running fine across multiple web, mobile application browsers
• Testing the application Structures and Functionality's for Grey Box & Black box testing
• Extensively involved in testing Trizetto Facets Member/Subscriber, Billing modules.
• Involved in testing Trizetto Facets for Group Information, Enrolling Subscribers, adding members, Related Entities, Class/Plan definition, Premium Rate Tables and all.
• Creating new groups, subgroups, subscribers in FACETS asper the test data and testing requirements
• Tested Eligibility, Enrollment transactions for the, Claims, Provider, Billing, Data Dictionary modules using Facets application
• Tested Web services (SOAP and REST) and XML with SOAP UI for the local WSDL/with URL and created Test cases and have performed load testing, security testing.
• Identified different test cases for regression testing by performing the grey box testing (White Box +Black Box testing)
• Verifying and testing the eLearning tools and Internal Learning Management System (LMS) applications related to Process and Quality, Health care material, Health care policies.
• Validating Claims status (Pending, Approved, Denied etc.) in Facets, Web, Mobile applications and Database
• Instrumental and Key Architect for the Mobile TCoE lab - “TABLET”
• Conducted the Defects Review Board, DRB calls to bridge the Testing, Development, Business, Customer teams to evaluate the progress, performance of the applications and Defects as per Agile and Scrum Process
• Created Test automation, Testing, Test Data standards, policies and audited the Projects and evaluated performance of test teams with QA CoE processes and familiar with TQM, CMMI compliance and standards
• Collecting the Value Add metrics, Tools Savings tracker details and sending Dollar Savings Reports to Client
• Identifying test cases for the Regression and reviewing the frameworks, design for the Key word, data driven frameworks using HP QTP and Selenium automation tools
• Participated and scheduled meetings with offshore team to review progress, and discuss issues
• Regression Testing, SIT, Detecting bugs & classifying them based on the severity.
• Created and published Quality governance metrics for management reports and CF - TCoE magazine
• Coordinating with Offshore QA team with regard to project prioritization and test activities
• End to End Testing - for the Entire Mobile App functionalities for all Mobile Browsers and Devices
• Responsible for the Mobile Onsite & Offshore Deliverables to the Client
• Prepared the Daily, Weekly, Project Status reports for the customer
• Coordinated UAT and setup the changes to be implemented
• Experience in creating and implementing QA process and standards documentation and Governance deck for TCoE magazines
• Got the “Associate of the Quality” for my outstanding performance extra-ordinary efforts in the “HealthCare CareFirst Mobile project”
• Managed Test Execution on Multiple Mobile devices and handled the Automation and testing in Perfecto Cloud Lab

Software, Tools used: DB2, SQL, PVCS, Windows OS family, Perfecto, Android, iOS, Citrix, Lotus Notes, HP Quick Test Pro, HP Quality Center, MS-Project, UNIX, MAC, Mainframes, Perfecto Cloud lab, VM ware, SOAP UI, Toad, SQL Developer, SQL Server Management Studio 2005, WinSCP, Emulators, CSmartCloud, Agile, Scrum, QTP, Selenium, Xcode, FACETS, NASCO, XML, SOAP, RESTful web services, soapUI,, Trizetto

Confidential

Offshore Project Lead / Developer

Responsibilities:

• As a key developer of NS-DK delivered all the business requirements at perfect time.
• Responsible for requirements gathering, Analysis and development of entire project
• Preparing the Estimations, SOW, WAG, Analysis, CPD and Design documents
• Performed reviews of detailed design/code/test cases turned in by offshore
• Migration and verification of all the applications and servers hosted on the source servers of windows NT/2000 to destination Windows XP
• Developed and Tested the Web Services and Data components using DEDALE and ITACA, which are the Address matching components for the BL and NL markets respectively.
• Contributed to weekly status reporting for the customer and Coordinated UAT, Project implementation
• Tuning of SQL queries to improve the response time.
• Helped TDM, SQM, TCoE teams for the preparation of Test data, Process, Audit and Governance documents
• Managed a team of 5 senior developers to construct and implement changes
• Unit Testing & support to QA team for their Testing activities
• Liaised with Onshore counterpart on a regular basis and tracked issues to closure
• Successfully implemented the project with zero UAT defects

Software, Tools used: XML, HTML, WSDL, SOAP, Windows family, NS-DK, NCL, C, soapUI, Eclipse IDE, Microsoft SQL Server Management Studio 2005, PL/SQL, SQLPLUS, windows XP, PVCS, Toad, UNIX, Oracle SQL Developer, WinSCP, HP Quality Center

Confidential

Team Lead / DEVELOPER

Responsibilities:

• Team leader of a 7 member team and key developer
• Analyzed the requirements and suggested options for implementing the requirements without any impacts to the existing models
• Completed analysis, design, development, coding and unit testing
• Preparing the Estimations, SOW, WAG, Analysis, CPD and Design documents
• Provided weekly status reports and participate in weekly status calls with customer
• Analyzed hundreds of Stored procedures and built a web services component to handle SOAP requests and responses from NS-DK
• Designed the material and tested the Internal eLearning tools and In-house applications related to the Learning Management System (LMS) for the assessment and of Process and Quality, Information Media modules as part of the pilot projects

Software, Tools used: PL/SQL, UNIX, Windows 98/NT, XP server, XML, SQL, C, NS-DK, Eclipse IDE, Microsoft SQL Server Management Studio 2005, NCL, VSS v6.0, HP Quality Center

Confidential

Module Lead

Responsibilities:

• As a Module Lead, involved in Requirements gathering from the client, analyzing the requirement, making the code changes and performed unit testing of the code.

Software, Tools used: SQL, PL/SQL, SQL*Plus, Windows 98/NT, Solaris 5.9, C, UNIX, Shell scripting, HP Quality Center

Confidential

UNIX DEVELOPER / Team LEADER

Responsibilities:

• Initially was a team Member (UNIX developer) and became a Team leader for 3 applications with 5 members.
• Responsible for development and implementation of Xelus plan modules and contributed towards updating knowledge repository
• Prepared unit test cases and done unit testing and supported QA team in System Testing
• Performed the role of a Team Lead and involved in the maintenance of the application that included coordinating the team, analyzing, fixing bugs and delivering solutions to the issues reported in the application.
• Audited the Project deliverable, Documents, conducted SCM sessions as a TCoE representative for the Project
• As an SCM Leader coordinated the Project Software Configuration and Management activities and Audits
• TOAD and SQL Developer were used for PL/SQL Development.
• Involved in writing Queries, Stored Procedures, functions and triggers to implement the business requirements and in loading data of input flat files into the database tables using SQL*Loader.

Software, Tools used: SQL, TOAD, UNIX, Windows XP, 2003 Server, Oracle 9i, PL/SQL, Oracle Discoverer, Solaris UNIX, Microsoft Office, VSS, Toad, PL/SQL Developer