Software & Hardware QA Engineer Resume Philadelphia, PA - Hire IT People

EXPERIENCE:

Confidential - Philadelphia, PA

Software & Hardware QA Engineer

Collaborate with Product and Development teams to identify product and technical requirements as well as working closely with architects, business analysts and offshore teams on a daily basis to facilitate with test flows and designs
Responsible for various end-to-end testing methods of the new cable TV application and cable set-top box firmware as well as various other internal and external web-based applications
Develop and manage detailed test strategies, test plans and test cases
Ensure proper execution of regression test procedures
Analyze error logs, bug reports and evaluate project progress and test results while documenting all test activity
Built and manage a remote rig for offshore teams so that they can test the set-top boxes remotely
Troubleshoot and identify root causes of reproducible bugs or defects and provide input for improvements to resolution
Serve as a guide and mentor for non-technical colleagues and new hires with regards to practices, procedures and techniques

Confidential - Blue Bell, PA

Software QA Engineer for Microsoft

Performed regression and sanity testing on mobile applications
Created and maintained test plans and testing scenarios to ensure complete test coverage for all areas
Created technical reports for Microsoft and developers
Identified accuracy, completeness, security and quality of software under real world conditions
Isolated and reported bugs for program
Provided on-going and technical support to testers and new hires

Confidentia. - Bala Cynwyd, PA

Financial Services Agent

Met and contacted potential clients to discuss financial concerns and needs
Conducted information gathering meetings with clients
Analyzed client needs and presented potential solutions
Provided on-going service to clients
Developed and implemented personal business and marketing plans
On-going development of professional skills and knowledge
Supported financial advisors and worked with advisory software to help end clients with financial planning

SKILLS & LANGUAGES:

Experience with Windows, Mac OS and Unix Command Lines
Testing tools & methods: HP Quality Center, Splunk, JIRA, Confluence, AMDOCS, CSG, Black & White box (positive & negative), Boundary, Ad Hoc, Failover, Performance, Functional, Integration, Smoke, Sanity, and Regression testing
Testing Methodologies: Agile with SCRUM
HTML/CSS/XML, VB.NET, ASP.NET, SQL, PHP, Java
Microsoft Office Suite + Visual Studio and Adobe Photoshop
Extensive Internet Research & Presentation Skills
Troubleshooting and maintaining PC, desktop and web-based applications
85 WPM and higher
English & Vietnamese - fluency U.S. citizen