PROFESSIONAL SUMMARY:

• Over 7+years of experience in Information Technology with more than 3 years of experience in the Salesforce.com CRM platform as Developer and Administrator.
• Certified Salesforce Administrator and Back end Officer as Certified Salesforce Administrator and/or as a Certified Software Tester involved in the E2E testing processes using manual testing tools like Quality Centre, ALM and QTP 10.0.
• Experience in implementation of custom objects, custom tabs, workflow Rules and Role based Page Layouts and Record Types, Approvals, Assignment Rules, validation rules, Email - to case, Reports and Dashboards.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Experience inAdministration,Configuration,Implementation,Lightning, and support experience withSalesforce platform.
• Good Experience onSalesforceLightning.
• Knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates and email generation according to application requirements
• Proficient in creating triggers, Apex classes, Visual force pages, sites, sandbox data loading and Web Services API for implementing web services in the application for access to data from different users.
• Usedfield level securityalong with page layouts inLightningto manage access to certain fields.
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, data update custom objects, workflows.
• Successfully led all aspects of business operations through use of Salesforce 18.0 CRM Management tool with a focus on driving revenue, sales, Marketing and Service.
• Involved in Analysis, Design, Development, Implementation, Integration and Testing of different projects following SDLC standards.
• Problem solving, analytical and communication skills.
• Team player skills and demonstrated experience in conducting Software to team members.
• Excellent skills to adapt to new technologies with an ability to learn quickly and implement them.

SKILLSET

Salesforce: - Apex Language, Apex, Salesforce CRM Lightning Application, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Analytic Snapshots, Case Management Automation.

CRM: Salesforce, Siebel, Mavis

Testing Tools: ALM Quality Centre 11.0, Test Director8, Jira, qTest, TFS, QTP

Operating Systems: Windows XP, 2007,2010

Scripting Languages: XML, HTML, DHTML, JavaScript and VBScript

Databases: MS Access, SQL Server 2000/2005 and Oracle.

MS Office: MS Excel and MS Word, MS Project, Visio. Sharepoint

Quality Analysis: Quality Assurance, Quality Control, Test Cases and Procedures.

Web Service Tools: SOAP UI.

ETL Tools: PENTAHO, MS-SSIS, SSRS

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer and Administrator

Responsibilities:

• Design Visualforce Pages and Apex classes and triggers as per the organization needs and maintain them on sites.
• Designed forms and code with more than three approval layers
• Implemented wrapper classes to add select/delete/add new/quantity options on the form.
• Load Accounts, Contacts, Leads, Opportunities and Client Data into Sales Force using Data Loader tool
• Set-up business users and admin data for Sales Force instance.
• Install and configure new sales force instances as per need
• Package Deployment to test, pre-prod environments.
• Support SIT and Pre-Prod testing.
• Used StandardSetController to implement pagination on the form.
• Configured Email-to case to generate new case
• Used Email Message object to update fields on case.
• Developed custom object and code to export reports as attachment weekly/monthly.
• Customized the case object to auto populate subject and other fields based on record types when ticket is created.

Confidential

Salesforce Administrator

Responsibilities:

• Modified the existing Salesforce data by removing duplicate account and contact records using Demand tools.
• Mapped the Sales data to Salesforce data
• Generated various Summary and Matrix reports and dashboards for the Sales Executives and Sales Managers.
• Developed Push reports for Senior Management.
• Customized the account and contact object with custom fields and pick lists.
• Involved in Preparation of Design document for Sales force objects
• Configuring the views/screens as per business requirements
• Communicate with business and work on requirements finalisation
• Create queues, public groups, List views, grant license, create profiles.
• Data maintenance by updating the salesforce data monthly from the HR reports and periodically checking and merging duplicates.
• Help in audit process by comparing reports in excel
• Create Documentation and flowcharts (using visio) for the end users.
• Prepared Salesforce Guide and Best practices
• Trained the new and existing employees
• Introduced Chatter to the Organization.

Confidential

Senior Test Analyst

Responsibilities:

• Involved in preparing test plans from use cases, data set matrix and data validation documents. Presented testing strategy to stakeholders and business users.
• Prepared test data (In bound & out bound) agency files to cover business case scenarios.
• Attended Design workshop and prepare Testing strategy and plans and assist Test manager.
• Analysed ETL programs and Data in SQL tables and performing SIT testing.
• Raised Defects, Requirement gaps through ALM Tool.
• Analysed test Result, Defect tracking and arranging defect resolution meetings with all supporting team.
• Creating low level test design documents for SSIS ETL jobs, batch jobs and Real time feeds.
• Gather requirements for the related change form BA/Developer.
• Prepare Test estimates for test planning.
• Regular walkthrough with Business analysts, developers to explain test plan, schedule, test objectives, test cases and signoff when necessary.
• Prepare test objective and test cases as per agreed test coverage by BA.
• Identify and create test data required for testing.
• Prepare and communicate test plan for the related change including regression activities.
• Schedule regular meetings/stand ups on test execution phase for defects/hurdles faced while executing to minimize the downtime in test execution.
• Schedule periodic defect meetings to rectify or take action on pending defects.
• Prepare and communicate test summary report at the end of test execution.
• Adhered to the tight testing deadlines and methodologies used (Waterfall, Agile).
• Carried out ST, SIT, UAT and PVT Testing activities.
• Ensure that the test environment is always available other than expected of change.
• Used Quality center as one point of for testing where requirements.

Confidential

Test Analyst

Responsibilities:

• Participate in stakeholder meetings to understand the high-level testing requirements for project
• Prepare Test design document and include all testing activities.
• Attend daily stand up agile meetings to track the progress of tasks.
• Involved in preparing test plans from use cases, data set matrix and data validation documents. Presented testing strategy to stakeholders and business users.
• Analysed ETL programs and Data in SQL tables and performing SIT testing.
• Raised Defects, Requirement gaps through ALM Tool.
• Analysed test Result, Defect tracking and arranging defect resolution meetings with all supporting team.
• Prepare Test estimates for test planning.
• Regular walkthrough with Business analysts, developers to explain test plan, schedule, test objectives, test cases and signoff when necessary.
• Prepare test objective and test cases as per agreed test coverage by BA.
• Identify and create test data required for testing.
• Prepare and communicate test plan for the related change including regression activities.
• Schedule regular meetings/stand ups on test execution phase for defects/hurdles faced while executing to minimize the downtime in test execution.
• Schedule periodic defect meetings to rectify or act on pending defects.
• Prepare and communicate test summary report at the end of test execution.
• Carried out ST, SIT, UAT and PVT Testing activities.
• Ensure that the test environment is always available other than expected of change.
• Used Quality centre as one point of for testing where requirements.