SUMMARY

• 16+ year’ Confidential expert knowledge of IT & extensive hands - on experience in delivering projects in various levels as QA/BA.
• Over 11+ years of experience in Managing, Leading and Co-ordinating large teams 14 members.
• Certified in Software Quality Assurance & Testing, Ethical Hacking and ITIL.
• Ability to quickly understand and interpret Business Requirement worked on Proposals and presentations for top management and created statement of work (SOW) document.
• Experience in Project Planning, Project management, Estimation, Scheduling, coordination, Tracking and Delivering Quality work on time.
• Experienced in creating requirement specifications by facilitating Joint Application Design (JAD) sessions and structuring interviews.
• Excellent Knowledge in documenting Business Requirement Document (BRD), Functional Requirement Document (FRD), Project life cycle with outstanding Business Analysis
• Project Planning, Workflow, Execution and Control with ability to support multiple simultaneous short-term projects.
• Experience in creating and maintaining Requirement Traceability Matrices (RTM), conducting GAP Analysis, SWOT Analysis.
• Extensive experience in Unified Modelling Language (UML) diagrams such as Use case Diagrams (UCD), Sequence Diagrams and Activity Diagrams and State Diagrams for designing and developing Use Cases.
• Executed complex and critical web based and cloud testing projects developed on domains such as Health Care, Banking, Finance service and Trading, eCommerce, Telecom, Retail and Media & Entertainment.
• Extensive experience in validating and testing E2E CRM designed on SFDC, SAP and SIEBEL.
• Expertise in performing Black Box, Functional Testing, Sanity/Smoke testing, GUI testing, Module testing, System testing, Integration testing, User Acceptance testing, Migration testing, Security testing, IVR testing, Browser Compatibility testing, Accessibility testing, Mobile Application testing and Device testing i.e., Tablet, iPad, Mobile Testing, Involved End To End and supported UAT testing.
• Well Acquainted with QA and software methodologies such as Quality Assurance Life Cycle (QALC), Defect Management Life Cycle, Software Development Life Cycle (SDLC) methodologies.
• Expert in executing and delivering of testing initiatives in Hybrid, Agile, V-Model and Waterfall.
• Extensive experience with TCoE, Near shore Co-ordination, Onsite/Offshore co-ordination model responsible for Leading, Managing, Co-ordinating and Delivering.
• Responsible for Data Analysis, Data Manipulation and Data Validation using SQL queries and extracting from feeds
• Extensively involved in middleware application and web services testing by using XML messages through SOAP UI and Advanced RESTFUL Services.
• Experience in both team and individual also ability to work on multiple projects with tight deadlines.
• Excellent analytical, problem solving, decision-making, communication and presentation skills. Good team player with the ability to Lead, Manage and work independently in a time sensitive environment.

TECHNICAL SKILLS

Operating Systems: Windows NT, Windows 2000, Windows XP, Windows Vista

Languages: Test Script Language

DBMS/ Database Tools: MS Access, SQL, Oracle, PL/SQL

Testing Tools: Team Tracker, Bugzilla, Quality Center, JIRA, HEAT, CCM.net, REMEDY, JAWS, Quick Test Professional, LoadRunner, USH, Rally

Project Management Tools: Microsoft Project for Project Management, Win CVS, Weblogic Server

Utilities: Eclipse 3.2, Squirrel SQL Client

Other Tools/Products: Test Case Management Tool, Lotus notes, Tools for Oracle application and development (TOAD)

PROFESSIONAL EXPERIENCE

Confidential, Sacramento, CA

Test Manager

Responsibilities:

• Evaluated and Identified resources from the pool for respective modules
• SPoC Managed and delivered E2E QA productivity of 8 members team
• Understanding overall Projects Scope and the QA process in Department of Health Care Services
• Baselined E2E testing scope & requirements for accommodating in the release plan
• Documented Testing Strategy and Test Plan and followed up with clients for approvals
• Reviewed scenarios and TCs, further categorized and segregated based on their execution priorities
• Identifying Test Data and Setting up testing required in QA environment
• Planned execution for E2E functional testing activities, signed off as per the Agile releases
• Prioritizing tasks and assigning them respectively, based on their skillsets and strength
• Monitoring & Follow up on the tasks and measuring individuals performances for reporting
• Providing continuous support on execution to offshore and onshore testing teams
• Coordinated with Offshore and Onshore task status on daily & weekly internal meetings
• Ensuring consistency, reviewing all deliverables and metrics before circulating to DHCS
• Provided execution status and required metrics for the testing activities on a daily and weekly basis
• Coordinated with defect manager in understanding and reproducing the issue on chat rooms
• Involved & Supported UAT/BA with the required data & support for execution business scenarios

Environment: ASP.net, Mainframe, JAVA, Oracle, SAP, VB.net, RQM, Clear Quest.

Confidential, Roseville, CA

QA Manager

Responsibilities:

• Involved in understanding the architecture as well as the scope & limitations of the project
• Lead & Managed QAteam of 6 in the execution ofE2E test activities for the consecutive releases
• Prepared Test Strategy, Test plan, Test designs and prioritizes test scenario, test data,TC execution, defect fixes andresource/effortestimates time to complete test activities and elevate risks when needed
• Participated in Dailyscrum meetings, attendedDaily Triage meeting on the Priority issues
• Responsible for QA Deliverables by workingdirectly with Project Managers, Business Analyst, Developers for complete DIMS (VoteCal) project till implementation for Presidential Election
• Raised and Submittedtest bed requestto pull accounts(using SQL)with necessary criteriato third-party system and documenting the process of backend validation for data quality
• Created positive and negative assertions based on the business requirements and performed packed validation on UI & backend using SQL
• Directed the execution of test activities for all test phases as required along with UAT
• Validating Voters Reports in house andCounty/DMV/Online voter’sdata
• Collaborated with developers to improve overall quality by emphasizingdefect preventionthrough the development process
• Supported and Validated UAT Test cases on pilot releases
• Responsible for overseeing the deliverables, reviewing all test activities through out the release of all test phases
• Identified and designed Test Data for various levels and stages of testing
• Attending Daily Triage meeting on the Priority issues
• Supported UAT users and testers by educating them with the systems and business data knowledge
• Responsible for overseeing the deliverables, reviewing all test activities throughout the release of all test phases
• Assist with system production rollout with testing and configuration validation.

Environment: Java/J2EE, SAP, CRM, HP ALM, SOAPUI, Informatica, TOAD.

Confidential, Bellevue, WA

BA/UAT Lead

Responsibilities:

• Involved in understanding the architecture as well as the scope & limitations of the U2.0
• Planned & Executed E2E SAP CRM UAT testing and created UAT Plan, UAT Strategy and Kick off deck
• Participated in Leadership and Stand up calls for Agile method of development meetings
• Ensure high test coverage with maintainability of scripts, reliability of equipment & tools, and overall robustness of testing efforts.
• Interacted with Cross functional technical teams for discussions across business, dev and testing teams
• Developed Regression and BVT for web, mobile applications and devices
• Identify gaps in current automation and improve percentage of the test coverage accessing other open source technologies/automation tools
• Execute, monitor and analyze test results to create test reports, metrics and logging defects in Jira/ALM
• Capable to troubleshoot issues found in testing and coordinating with Developers and Product Management on issue tracking
• Co-ordinated with cross functional teams identifying and preparing test data (UAT, Regression & BVT)
• Mapping BRQs and CRs to test cases as well as organizing in Test Plan and Test Lab
• Test execution and validation of Product Catalogue (EPC - Hard & Soft Goods), Campaign management (for legally required Service Notifications) and all Transactions on Web, Retail and Care
• Cross browsers were used to simulate various users for testing across various user channels
• Involved in Verifying the Service Notifications (eMail and SMS) & Alerts in all channels & across devices
• Provided execution status and required metrics for the testing activities on a daily and weekly basis

Environment: CRM, SAP, HP ALM, Jira, Rally, Agile, Axshare, Quickview, AWS, Toad, Puppet, Cucumber, Selenium, Junit & Jenkins.

Confidential, Los Angeles, CA

Test Manager

Responsibilities:

• Developed software test plans and test cases by working closely with the business partner
• Involved in Customer creation, Case Creation, Case Assignment, Case Management and Case Closure validations
• Validated Rules, workflow and approval process for customized Messages & Alerts on the Home page
• Created new user accounts and managed the profiles
• Imported and exported test cases into salesforce.com using Apex data loader
• Used WorkBench to test salesforce API
• Validated the Integrated systems with Salesforce.com
• Validated the standard and custom objects
• Involved in Verifying the Partner Central Portal
• Provided execution status and required metrics for the testing activities on a daily and weekly basis

Environment: Salesforce.com, Agile, HP ALM, Selenium, Jira.

Confidential, St.Louis, MO

QA Manager

Responsibilities:

• Managed and Lead a team of 10 associates
• Understanding overall Projects Scope and QA process in Confidential & Confidential for Agile methodology
• Gathering requirements and understanding the release plan
• Prepared Test Plan and Testing Strategy document
• Planned execution and various testing activities, signed off as per the Agile methodology
• Providing continuous support on execution to offshore and onshore Production support teams
• Coordinated with Offshore and Onshore task status on daily internal meetings
• Identifying Test Data and Setting up testing required in production environment
• Provided execution status and required metrics for the testing activities on a daily and weekly basis
• Coordinated with defect managers in understanding and reproducing the issue on chat rooms
• Involved & Supported UAT users with the required artefacts and data for execution business scenarios

Environment: Production Environment, Agile, Siebel, JAVA, J2EE, Jira, Rally, QC, USH.

Confidential, St.Louis, MO

Defect Manager

Responsibilities:

• Single PoC for Defect and Hot List in Production Environment
• Owned the defect process, Initiated Defect and Triage call
• Provided required support to developers and all operational teams as and when required
• Responsible for reviewing the defects and updating/assigning it to the respective production team
• Coordinated with the QA team to understand the defects
• Coordinated with other Defect Managers with the hot list and handover document based on shifts
• Detailed procedures highlighted to the Fix team and followed up on ETA
• Prioritizing defects based on the severity/criticality on the defect call
• Updating the comments provided by the team against the defect fix
• Based on the defect list prioritized TCs for execution
• Provided the defect summary report every CoB
• Created chat rooms, war rooms initiated bridge to nail down on which application to own the defect

Environment: Production Environment, Agile, Siebel, JAVA, J2EE, Jira, Rally, QC, USH.

Confidential, Chicago, IL

QA Lead

Responsibilities:

• Primary responsibility is to build and Manage a 4-member onshore Testing team
• Analyzing, Understanding and Estimating requirements
• Designing of Test Plan as per Waterfall model
• Responsible for reviewing test plan and test cases for Online Web Application
• Setting up testing environment and test data for Accessibility testing planned for Manual & Automation execution
• Used Quality Center to manage the application testing process from Requirements coverage through test cases, defect tracking and reporting.
• Performed extensive Functional Testing, Regression Testing, End-to-End testing, Usability testing, Comparison, IVR Testing, Cross Browser Testing on IE, Mac and Mobile Appl Testing
• Initiated Defect and Triage call
• Providing daily and weekly status & metrics for the testing activities to Test Manager / Delivery Manager
• Supported UAT users with the required business scenarios and data

Environment: Manual & Automation testing, QTP, QC, LoadRunner JAVA, J2EE, Mainframe.

Confidential, Chicago, IL

Test Manager

Responsibilities:

• Managed a team of 6 associates
• Initiated sessions with cross functional teams for baseline testing requirements
• Designed Test plan and walked through for sign off
• Planned testing activities as per the Sprints
• Documenting testing requirements and verified with the SRS
• Co-ordination between offshore and onshore client
• Designing / Prioritizing Test cases based on Agile methodology
• Executed test cases as per the Agile Requirements
• Tracking the QC defect status and progress
• Tested Web Services using SOAP UI and End to End inquiry testing of the application
• Updating daily & weekly task status to Offshore/Onsite
• Follow-ups with the defect tracking tools
• Provided defect metrics as per the Agile testing activities

Environment: Quality Centre, Mainframe, JAVA, J2EE, UNIX, Agile methodology, Jira, SOAP UI.

Confidential, Chicago, IL

Test Lead

Responsibilities:

• Managed a team of 14 associates
• Providing inputs to the Test plan Document
• Involved in gathering testing requirements
• Co-ordination with the client and the onsite manager
• Involved in designing of Test spec and Test cases
• Executed ETL test cases using SQL in the test environment
• Defect Tracking and Management
• End to End testing of the application. Updating daily task status to Onsite coordinator
• Updating weekly status to Onsite Manager
• Follow-ups with the defect tracking tools
• Providing metrics for the testing activities as well as the defect metrics.
• SPOC for the delivery from the offshore and the application support
• Involved in the offshore/onshore team discussions
• Maintained 100% QA standards as per the client standards and adhered to the internal process.

Environment: JAVA, J2EE, JSP, SERVLETS, TERADATA, ORACLE, IBM Clear Quest, HP Quality Centre, TOAD, NETEZZA, NEXUS TERATOM, SQUIRREL SQL Client, SQL.

Confidential, Chicago, IL

Test Lead

Responsibilities:

• Managed a team of 8 associates
• Preparation of Test Plan with the onsite lead
• Interacted with clients in Team meetings over telecom
• Involved in offshore POC for deliverables
• Preparation and Review of test cases
• Preparing and reporting DSR, WSR
• Reviewing Project/Process Related Documents
• Execution .Net web application Test Cases
• Performed Functional testing Confidential all levels of the Software Development life cycle
• Involved in Self-planning & Analysis to isolate the issues of the Project
• Mentoring new team members and giving knowledge transfer on the application
• Tracking of bugs categorizing, prioritizing, reporting and updated the status of the bug
• Conducted bug review meetings and Team meetings to resolve technical issues

Environment: JAVA, J2EE, ASP.net, HP QC 8.1, QTP, Oracle, MS Office.

Confidential

Test Lead

Responsibilities:

• Managed 4 member team
• Involved in gathering testing requirements
• Reviewing the Test plan/ Test Strategy Document
• Involved in Product Testing and Co-ordination closely with the client on calls
• Involved in Test case creation and modification
• Executed test cases in various environment and overseen Defect Tracking and Management
• Involved in Self-planning & Analysis to isolate the issues of the project
• Tested Japanese OS, Windows Vista and Japanese Version of PC-cillin for localization
• Tracking of bugs categorizing, prioritizing, reporting and updated the status of the bug
• Follow-ups with the TCMT on various IP testing
• Providing metrics for the testing activities as well as the defect metrics.
• Mentoring new team members and giving knowledge transfer on the application
• SPOC for the delivery from the offshore and the application support
• Conducted bug review meetings and Team meetings to resolve technical issues
• Maintained 100% QA standards as per the client

Environment: ASP.net, VB.net, TCMT, Test Case Mgt Tool.

Confidential

Test Engineer

Responsibilities:

• Involved in Manual & Automation Testing
• Created and Edited GUI map file
• Involved in preparation of scripts in WinRunner. Prepared Compiled Modules
• Performed Regression testing after each Modification of the application, performed functionality testing
• Test case creation and modification, Maintained the process involved in bug life cycle
• Involved in bug review meetings and Team meetings to resolve technical issues
• Sharing knowledge transfer on application with peers
• Involved in the offshore/onshore team discussions
• Maintained separate requirement tracker for clients

Environment: JAVA, J2EE, ASP.net, ORACLE, PL/SQL, WinRunner, Mercury Test Director.