PROFESSIONAL EXPERIENCE

Confidential - Atlanta, Georgia

Desktop Support Analyst

Responsibilities:

• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral devices, printing/scanning devices, presentation equipment, and software complying with given standards and guidelines.
• Maintain passwords, data integrity and file system security for computing environment.
• Update and maintain computer inventory and surplus equipment.

Environment: Microsoft Office, Microsoft Project 2003, Microsoft Visio, Microsoft Outlook

Confidential - Atlanta, Georgia

Senior Quality Assurance Analyst

Responsibilities:

• Participated in project design review meetings to ensure design meets intended requirements.
• Developed system engineering test plans and assure the execution of the plan and reports.
• Defined system engineering evaluation, functional and operational testing.
• Collected and document system architecture and cabin system interface requirements into system specifications and block diagrams.
• Implemented the system architecture in conjunction with marketing and product line development for various aircraft platforms.
• Served as the main technical interface for the aircraft platform between the airframer, product line manager and airlines.
• Created manual test cases based on functional and business specification documents HP Quality Center.
• Facilitated test case reviews with project team.
• Analyzed and researched root cause determination of identified defects.
• Participated in defect management with development and project team members.

Environment: UNIX, Mobile Devices (Android)Tools Used: HP Quality Center, SharePoint, Slack, Smart Sheet, JIRA

Confidential - Alpharetta, Georgia

Senior Quality Assurance Analyst

Responsibilities:

• Worked on Capital One projects testing all loyalty and rewards points processing promotional programs.
• Conducted mobile testing - Testing included testing various mobile devices (iPad, iPhone, Android) to verify user experience of accessing loyalty and reward web pages.
• Conducted Web Service testing to analyzed and validated rewards and loyalty applications and card services.
• Validated application data of various web-based applications using Oracle database query tools.
• Wrote SQL queries to do backend application validation.
• Created manual test cases based on functional and business specification documents HP Quality Center.
• Facilitated test case reviews with project team.
• Analyzed and researched root cause determination of identified defects.
• Participated in defect management with development and project team members.

Environment: XML, HTML, .NET, UNIX, Oracle, Mobile Devices (iPad, iPhone, Android)Tools Used: HP Quality Center, Soap UI, SharePoint, Oracle Query Tools, JIRA

Confidential

Senior Quality Assurance Analyst

Responsibilities:

• Created test plans and manual test cases for various mobile devices based on functional requirements and User Stories.
• Performed functional testing using Rally.
• Performed regression testing using HP Quality Center.
• Manually tested the functionality for the Order Entry Portal (OEP) customer facing interface which is used for establishing accounts and managing account information, usage plans and billing information.
• Automation tested using Selenium for regression testing of the Order Entry Portal (OEP) customer facing interface which is used for establishing accounts and managing account information, usage plans and billing information
• Participated in an Agile development project by attending sprint planning sessions, attended daily scrum meetings and communicated daily statuses, roadblocks and testing needs for each two-week sprint iteration.
• Assisted test lead with mentoring junior level analysts with testing processes, procedures and methodologies.
• Analyzed and researched root cause determination of identified defects.
• Browser Compatibility Testing - Validated the user experience, screen display, navigation and functionality of applications for all approved and certified browsers. (IE, Firefox, Chrome, Safari)
• Created and executed SQL queries to include simple outer joins of multiple tables in Oracle Db.
• Mobile testing - Downloaded application software on test mobile device to test device compatibility. Accessed test application website to verify user functions for order entry, billing and account management workflows. Verified device page display which includes page resizing and device orientation (portrait and landscape).

Environment: XML, HTML, UNIX, Batch Processing, Selenium, Mobile Devices (iPad, iPhone, Samsung Table, Samsung Galaxy, Blackberry, Kindle Fire, PSII, and Android)Tools Used: HP Quality Center, Rally, Soap UI, SharePoint, SQL Developer, Toad, Selenium

Confidential - Alpharetta, Georgia

Senior Quality Assurance Analyst

Responsibilities:

• Worked on several projects as the test lead including all loyalty and rewards points processing promotional programs.
• Conducted mobile testing - Testing included testing various mobile devices (iPad, iPhone, Android) to verify user experience of accessing loyalty and reward web pages.
• Conducted Web Service testing to analyzed and validated rewards and loyalty applications and card services.
• Validated application data of various web-based applications using Oracle database query tools.
• Wrote SQL queries to do backend application validation.
• Created manual test cases based on functional and business specification documents HP Quality Center.
• Facilitated test case reviews with project team.
• Analyzed and researched root cause determination of identified defects.
• Participated in defect management with development and project team members.

Environment: XML, HTML, .NET, UNIX, Oracle, Mobile Devices (iPad, iPhone, Android)Tools Used: HP Quality Center, Soap UI, SharePoint, Oracle Query Tools, JIRA

Confidential - Austell, GA

AIX Administrator /Operator

Responsibilities:

• Maintained technical support for 16 standalone RS/6000 AIX servers including the production and change control servers for strategic business objectives
• Maintained the integration of RS/6000 servers from Token-Ring to Ethernet networks optimizing TCP/IP configuration parameters to provide the best network performance and throughput.
• Installed, tested and implemented upgrades to RS/6000 OS and hardware such as printers while maximizing performance and availability.
• Installed microcode updates, AIX Fixes/Patches & Maintenance Levels.
• Administered and managed volume groups, logical volumes & file systems.

Environment: AIX, Token Ring, Mainframe, TCP/IP, Ethernet1998 - 2005

Confidential - Atlanta, Georgia

Production Operations

Responsibilities:

• Supervised employee tasks and processes to ensure all planned processes were completed as scheduled.
• Responsible for verification of all Database loads by running queries to make sure data is current and ready for report generation by all departments.
• Responsible for writing standard operating procedures (SOP) for all production processes.
• Responsible for PGP encryption set up for all vendors.
• Maintained all UNIX Crontab for all production jobs scheduled to run on all UNIX servers.
• Performed the conversion of daily transaction file from EBDIC to ASCII using V-edit.
• Performed all production repository maintenance including backup of all workflows, mapping and all objects.

Environment: UNIX, Batch Processing, Oracle