SUMMARY:

• As an expert quality assurance manager for software development, release\defect management, technical management strategist, and Project Manager, I offer deep experience, keen business intelligence, and superior quality management skills to you for the position of QA\PM\Test Manager.
• Always looking for opportunities to standardize, increase efficiencies, identify and close gaps with a goal to do more with less while being very collaborative, transparent and creating accountability.
• I have a proven history for building and growing high performance engineering teams that produce high integrity results while meeting obligation deadlines.
• As the enclosed resume indicates, my professional experience and personal strengths portray high - end quality assurance and project management strategies that will be of great value to your company. My core focus has always been on increasing efficiencies while building relationships ensuring all departments involved in the production procedure provide appropriate compliance with these objectives. Appreciating the fact that the customer is our finest asset, I ensure the development and installation of quality control programs, policies and procedures that will benefit the company through positive customer feedback and recurring business.
• If your organization is in need of a person who possesses an out-of-the-box strategic mind with an excellent insight to provide proactive team leadership that will assure customer satisfaction, then I am definitely your candidate. I am available at your convenience for a personal meeting to further discuss the immediate and lasting contributions I can make to your team.
• Thank you for your time and attention to my materials.

TECHNICAL SKILLS

• Microsoft Office Suite
• Visio
• SharePoint
• Lync · Outlook
• OneNote
• Excel(Pivot Tables)
• InfoPath
• SQL
• Microsoft Dynamics AX
• Jira(+Administration)
• HP ALM Quality Center(Reporting Metrics)
• Productivity Metrics
• LeanKit
• Kanban
• BitBucket
• Windows
• CRM · M2M
• SaaS · SDLC
• CSM(Certified Scrum Master) Agile
• Scrum
• MCSE
• A+
• ITIL
• Visual Studio
• VSO
• TFS
• Product Studio
• MTM · HP ALM
• SoapUI
• GUI Testing
• Manual
• Automated
• Integration
• Unit
• Smoke
• Buddy
• Regression
• Feature
• Exploratory
• TDD
• Stress
• Load
• Perf
• LongHaul · User Stories · RCA · NetSuite · Deployments
• Release Management
• Project Compliance
• BrowserStack
• Dev-Ops
• MuleSoft
• JIRA
• Confluence
• SaleForce Service Cloud\Marketing Cloud
• Hybris SAP

PROFESSIONAL EXPERIENCE:

Confidential, Gilbert, AZ

SR, QA Analyst

Responsibilities:

• Responsible for daily testing, defects, and enhancement management for our various internal CRM and external E-commerce web\mobile sites\apps with alignment between leadership, business partners, dev teams, and IT Support.
• This includes testing, creating reports, metrics, and analysis identifying trends and high hit component areas. Defects, Enhancements, testing tools used are SQL, TFS, MTM, Jira, Confidential Dynamics AX, and several in house solutions.
• Current project implementing new Commerce\CRM systems including Hybris, MuleSoft, SalesForce Service Cloud\Marketing Cloud using JIRA\TCM\Confluence to manage user stories, test cases and bugs.
• Completed project driving testing efforts for our converted code base to from ASPX to MVC to be Responsive on all device types(Desktop, Tablet, Android, IOS) and allow us to deprecate our .mobile app and maintain one code base.
• Work with business partners and automation team to convert existing manual testing to automate testing by prioritizing test content for future regression testing.
• Release\deployment management for Production code with pre and post release validation.
• Facilitate SCRUM team driving daily Stand-Ups along with planning, requirements, retrospectives, Sprints, etc.

Confidential, Scottsdale, AZ

SR, QA Analyst

Responsibilities:

• Manual testing of internal insurance applications including SoapUI for web services. Responsible for defect and enhancement management alignment between business partners, IT Support, and 3rd party development vendor Insurity for our Policy Decisions application SIRIS.
• This includes creating reports, metrics, and analysis identifying trends and high hit component areas.
• Defects, Enhancements, tracking tools are HP Quality Center, Service Now, HEAT, HP Project Portfolio Management software. Create and track metrics, trends, defect reports.
• Drove initiative to move from all manual testing to mostly automated and some manual by bringing on 2 TAD’s-Test Automation Developers and working with business partners to prioritize conversion efforts to do more with less. Also focused efforts on gap areas were coverage was missing.
• Release management duties coordinating with the VApps Deployment\Integration team various release packages for the different environments with internal teams and partners.
• Scrum Master Duties driving daily standups, backlog, requirements, retrospectives, Sprints, etc.

Confidential, Gilbert, AZ

QA Analyst

Responsibilities:

• ALM Quality Center data analysis initiative to create metrics for all ALM Projects within 2015 to be used as performance considerations allowing managers to easily quantify QA activities across teams within Confidential -Consumer Banking Technologies group.
• The data will assist managers on decisions to reward high performers that can also be team\organizational mentors, recognize growth and training opportunities, identify and mitigate challenges.
• QA software release governance for teams driving ISTM compliance for QA testing artifacts across organizational teams. Experience with STAMP, PM UWS, Crest, DMS.

Confidential, Scottsdale, AZ

QA Manager

Responsibilities:

• Validate daily code churn for development team. Manage, coordinate, and test weekly web deployments pre and post release to production. Increase quality for website portfolio by creating SLA’s and standardize processes. Proactive with setting expectations for organization, customers, and partners.
• Implementing automation tool set to create Feature\Regression automation and manual testing scripts.
• Achievements: Large scale project completed that migrated from LeanKit to Jira to consolidate to one tool for project, bug, task and support tracking that will integrate with automation tool set to support rich reporting achieving substantial budget savings and increasing efficiency and visibility.

Confidential, Redmond, Wa

Senior Quality Assurance

Responsibilities:

• Manage Technical Engineering teams supporting dynamic 24/7 testing and support environment of Confidential Windows operating system and Windows Phone product groups. Collaborate with Windows, Windows SE, and Windows Phone product teams on daily development, automated \ manual QA testing, and servicing of Windows operating systems. Handle testing including Unit, BVT, Regression, Functional, Stress, Perf, and bug tracking, lead Agile Sprint efforts and daily Scrum meetings for milestone deliverables establishing expectations and achieving accountability while providing transparency via consistent updates to all key stakeholders. Manage proper resource allocation for yearly procurement, budgeting, forecasting, and asset management. Spearhead strategic projects including driving requirements, creating scenarios and specifications, managing resources, testing and implementation, and ensuring production of high quality solutions on-time and within budget, as well as, establishing SLA parameters with Windows SE bolstering processes and guidelines for Win7, Win8, Win8.1, and Windows Phone.
• Release and Change Management support for internal Reporting (3 week Sprints), Infrastructure (5 week Sprints), Tools (7 week Sprints), and Day Zero Hot Fixes. Test and Deployment management.
• There were ongoing efforts and initiatives to continually move manual testing to the automated frameworks for BVT, Stress, Perf, Longhaul, Regression testing especially integrating new teams\feature areas to the Windows environment.
• Increased scope and coverage of Windows testing efforts enhancing features within product by leading consolidation and standardization initiative substantially reducing support resources required for automated testing efforts.
• Slashed infrastructure failures to below 5%(+\-2500) across all teams increasing product code and test case quality through elimination of deficiency in tool set by creating new guidelines and processes closing tools gap and requiring actual bug for every failure resolution.
• Eliminated costly manual steps for kernel debugger breaks by leading 6-week sprint of coding, deployment, test, feedback, and iterations dramatically improving QA team bandwidths.