SUMMARY:

• Proficient QA and System Integration Testing solutions in multi - layer architectural and complex enterprise applications, and providing effective test strategies of all phases of SDLC, either classical approaches or modern Agile techniques
• Diversified experience in systems analyst and QA testing of Banking, Insurance, Finance, IPTV Media, Government, Data Warehouse and Telecom Systems at DevOps team
• Strong experience in Functional Testing, Performance Testing, SIT and UAT in a mixed SW environment with complex architecture, involving various Operating Systems, .Net, J2EE, web servers, MSSQL, Oracle and TCP/IP protocols
• Solid experience in Project Management, System Integration, Defects tracking (JIRA, HP QC /ALM, Confluence, TFS, IBM CQ) and troubleshooting
• Strong experience in developing test scripts, SQL queries and automated regression testing with HP QTP/UFT, SOAP UI Pro
• Expertise in interacting with business partners, analysts, developers and QA team to develop test plans and test cases, analyze test data, and maintain requirements with traceability matrix, and provide test reports timely
• Able to multitask and excellent communication with others in a proactive fashion

TECHNICAL SKILLS:

OS Family: Linux 9/10, Unix (Solaris 9/10), Windows 9/10, Android, iOS, OSX

Databases: SQL Server2008/2014, Oracle9/10, MySQL, ETL, IBM DB2, MongoDB

Languages: SQL, Java, WML, XML, HTML, C, C++, VB Script

Application Servers: Weblogic8.1, Tomcat7, Siebel 8, Web Sphere

BI/ETL Tools: Informatica PowerCenter8.5/9, TOAD9/10, Cognos8.4/10, SAS

PROFESSIONAL EXPERIENCE:

Senior QA Specialist

Confidential

Responsibilities:

• Data mining and data validation with SQL skills for Auto search project
• Developed API testing with POSTMAN for backend system
• Designed System Integration Test cases with other existing systems, included XML, JSON data files from business use cases and development generated acceptance criteria.
• Completed E2E SIT on desk-top and mobile devices.
• Worked with project managers and defined project’s test strategy and managed the execution of the strategy
• Identified specific test objectives, scope, plan, and resourcing requirements from prepared test data, and business functional units

Environment: Confidential, MDM, Tibco, CDS, Atlas, AEM, JIRA & Zephyr, Confluence, Oracle, MySql, HeidiSQL, DevOps, POSTMAN, Selenium, Office 365, TFS

QA Consultant

Confidential

Responsibilities:

• Defined quality assurance targets, created templates to ensure consistency and consolidated QA reporting capabilities across Government projects.
• Ensured acceptable specifications and customer specifications were met.
• Engaged in problem solving as required using various tools and techniques
• Worked in DevOps team to ensure defects to be fixed and tested.
• Was responsible for SIT, UAT and BAT, and supporting all phases of testing for projects including Deployment Verification Testing support.
• Encouraged and implemented continuous improvement in process.
• Performed root cause analysis and pursued corrective action if required
• Maintained, developed and approved site quality documentation and records.
• Logged and tracked enterprise applications issues.
• Performed IT application tests such as unit, system, user acceptance, functional, Accessibility Ontario Disability Act (AODA), integration, regression, configuration, performance, system, load balance and produce all supporting documentation.
• Prepared, validated, automated regression testing for main features, and executed of all related test cases and test scripts.
• Ensured a rigorous approach to quality assurance was used for SIT
• Identified areas for improving the effectiveness of the testing process by assessing new system requirements and problems with previous tests.
• Reviewed and analyzed client business requirements for system changes and upgrades to determine testing requirements.

Environment: JIRA & Zephyr, Confluence, Oracle, WebSphere, Angular JS, DevOps, Selenium, Office 365, TFS, VSTS.

QA Analyst and Lead Engineer

Confidential

Responsibilities:

• Defined test plans, test cases, test scenarios, test data and verification steps for TD mobile and TD mortgage application on iOS and Android mobile devices
• Performed SIT, BAT and Accessibility testing for Mobile and Web applications with user devices, including Credit Card, Bills Payments, POS, ATM, Investing and Deposit
• Collected and analyzed console logs, network traces with Wireshark or Fiddler for multiple client devices such as laptop, MacBook, iPhone, Android Phone.
• Identified and cataloged mobile devices issues, device incompatibility, Android or IOS version, multi-languages, or authentication issue
• Lead QA efforts on Loans, Mortgage calculator, Retail and Mobile pay projects
• Escalated outstanding or critical TD mobile application issues
• Identified, investigated and verified Bugs and issues in English, French and Chinese.
• Developed test plans to be able to convert manual test cases into automated test scripts
• Maintained automated test cases to enable seamless regression testing
• Analysed automation API test results and identified the defects
• Provided inputs to QA estimation and plan for Dynamic Apply application
• Cooperated and coordinated with onsite or off-shore resources using JIRA, Confluence and HP ALM for Agile project development.

Environment: HP ALM v11.52, SharePoint, JIRA, Confluence, Wireshark, Fiddler 4.6, SOAP UI, Postman, ADB logs, Appium, Android and Tablet, iOS phone and iPad, Linux

Systems Integration and Test Engineer

Confidential

Responsibilities:

• Designed, documented and implemented OSS/BSS test plans, test cases and reproduced steps on multiple platforms both Frontend and Backend for web and mobile applications
• Conducted root cause investigation and resolutions from End to End in Agile
• Collected and analyzed console logs, network traces with Wireshark for multiple user devices such as Win laptop, MacBook, iPhone, iPad, Android Phone and Tablet, STB.
• Captured and reported System logs and Application logs for OSS/BSS troubleshooting
• Identified and catalogued mobile devices issues such as layout, device incompatibility, OS, network, or authentication issues using debugging tools or logs capturing skills
• Big data mining with SPLUNK for Diagnostics and troubleshooting from IPTV platform.
• Developed SQL statements to verify data creation, modification and deletion in a database to confirm business logic process, system performance and capacity
• Executed performance test and performance monitoring, analyzed input and output XML data, and SPLUNK data, and identified the performance bottlenecks
• Analyzed defects or logs for EPG Guide, content restrictions, parental control and purchased VOD assets, 4K channels, encrypted LTV playback
• Performed billing and CRM integration testing to ensure new software system was compatible with other current systems
• Video plug-in testing on OSX apple devices - Macbook and Windows Laptop
• Investigated and verified Bugs and issues, and escalated outstanding or critical issues
• Developed API test scripts in Java & Groovy, and executed Automation testing with SOAP UI Pro NG, and analyzed test results and identified the root causes
• Cooperated and coordinated with onsite or off-shore resources using JIRA, Confluence and HP ALM for Agile project development.

Environment: SPLUNK, Soap UI Pro,Selenium, XML data, Tcpdump, Android, iOS, Linux, Hadoop WireShark, ADB logs, HP ALM, JIRA, Confluence, OSS/BSS, MongoDB.

System Integration and Lead Engineer

Confidential

Responsibilities:

• Executed system integration test (SIT) and user acceptance test (UAT) for mobile and web applications on Rogers IPTV at Lab and Prod
• Documented and produced BSS test plans including billing system for Rogers IPTV.
• Designed, implemented and maintained manual and automation test cases as per High Level Design work stream (LTV, VOD, Charging) to validate solution E2E
• Created Domain, Project and User in HP ALM
• Performed coverage analysis or requirement traceability in HP ALM
• Designed and Created Test Plans, Test Resources, Test cases and Scripts in HP ALM
• Analyzed defects, restrictions, or road blocks during system integration testing for IPTV Platform, includes CMS, MDMS, MSMW, CDN, IPTV Proxy, SCF
• Collected network tracking logs with WireShark, tPacketCapture and Fiddler.
• Monitored average transaction response time, and web transaction of users with log files using Android phone or Tablet, iOS phone, iPad etc.
• Be familiar with End user client testing for Companion devices such as PC Chrome, MacBook OSX, IOS iPhone, iPad, Android Phone and Tablet, Set Top Box.

Environment: MongoDB, Android, iOS, OS X, Linux, SQL Server 2014, xShell5, AxoSoft, tPacketCapture, WireShark, Fiddler, HP QC/ALM, OSS/BSS, MVNO.

Test Engineer

Confidential

Responsibilities:

• Completed REST service API testing with SOAP UI Pro, System Integration Testing and Full Sanity Testing for Confidential IPTV in Java & Groovy Scripting
• Created and executed test plans and test cases based on user stories and requirements on Agile Scrum Sprint with the HP QC or QAC as required
• Identified and verified defects steps to reproduce and capture logs, images or videos for defects descriptions for team members in USA, India and Israel
• Performed SIT, UAT testing and regression testing as End user on IE9/10/11, Firefox and Chrome with SI, R & D team, and promptly update defects status
• Executed performance testing with RCS Racks, and collected the program GUIDE, Search and Recording Play in cable TV and networking technologies as DOCSIS
• Provided Business analysts, developers, and testers by answering and addressing concerns and questions both customer Lab and CISCO Lab
• Provided services to conduct IPTV, VOD, PPV with Set-Top Box, video middleware, Mobile apps using iOS and Android, Web based on IE, Firefox, Chrome and Opera
• Acted as technical test interface to provide clear guidance on the test strategy both internally and to the customer for Confidential x1
• Collected additional information and logs for investigation defects
• Executed performance testing with CPA scripts on the required version, and collected the program GUIDE, Search and Recording Play time measurements
• Maintained a positive working relationship between CPE Test Team, Development team, SI team and Business partners.

Environment: IPTV, Set-Top Box, DOCSIS, Soap UI Pro 5.1, Rally, MongoDB, SQL Server2008R2, QA TestComplete 9.x, HP QC/ALM, LoadRunner11, JIRA 6.3, Clear Quest7.1, OSS/BSS, Tomcat 7.x, IBM WebSphere v7/8.5, VCSConsole 2.0.2, Android and iOS.

QA and Automation Specialist

Confidential

Responsibilities:

• Created automation test scripts with QTP and VBScript skills, and enhanced checkpoints with regular expressions, parameters and data driven tests for web applications
• Designed automation Framework, developed Test Suites and VB Scripts, and executed automation regression testing for Bank applications
• Updated automation test scripts with object properties to ensure end-to-end checkpoints test coverage for regression testing for Mortgage calculator system
• Integrated UFT with HP ALM, executed automation Tests, and analyzed test results
• Performed intensive SIT and BAT testing for the system migration to Windows Server 2008/2012, Windows 7/8/9 operating systems, Oracle9/10, and provided test reports for HR payroll, Accounting system and Tax Report application using HP QC
• Developed and executed SQL queries to perform big data transformation and data quality testing correctness and completeness, business logic and capacity
• Designed and developed Star Schema for Data Warehouse, designed sources to target mapping and implemented ETL testing for identified POS business flows
• Implemented BI reporting validation and verification for Cognos solutions
• Executed comparison testing with test scenarios or test cases for the new features or applications and for the site patch releases in French and English
• Worked with global onsite and offshore team to ensure delivery against project plan
• Communicated with project team members as necessary to fully understand new business features and enhancements for CRM system.

Environment: Siebel CRM, TFS, HP QTP9.5/UFT, QC/ALM, VB Script, SAS, SQL Server2008R2, WebSphere v7/8.5, Selenium, SharePoint, Cognos8.4/10, PowerDesigner10, Informatica PowerCenter8.5/9. Toad 9, Oracle10, LoadRunner9.0.

Developer and Test Specialist

Confidential

Responsibilities:

• Built the QA practice from scratch and implemented new testing tools, and managed the working relationship between the QA, Developers and BA partners
• Performed installation and integration testing included Amdocs billing and CRM to ensure new software system was compatible with other current installed software systems on servers, desktops and handsets within the network
• Designed capacity and performance models, implemented Web server performance tuning for WEB services on MS IIS and Tomcat with Web Stress Tool, LoadRunner, and analyzed capacity and performance data and models
• Tested and evaluated wireless terminal products, associated accessories and applications such as PUSH, picture downloads, contents rendering, IVR, audio and video chat system.
• Designed and analyzed of test strategies and plans for web and mobile applications using ASP.NET, Java/J2ee and Oracle with Linux, Solaris and Windows platforms
• Developed and enhanced testing methodologies and standards in requirements management, code library management, metrics management, testing and release management with RUP and Agile for Mobile OSS/BSS
• Executed test cases for the new features and site patch releases with manual testing and automation testing with QTP and WinRunner
• Assessed test environments and specifications, and executed test scenarios, verified and validated applications confirmed to identified performance benchmarks for WEB, WAP and MMS service using LoadRunner
• Set up and maintained the test lab to be flexible, productive, economical and efficient for testing and running, ensured traceability and coverage using HP QC and Bugzilla
• Maintained defects tracking system ensuring defects are documented, and followed up on corrective actions, maintained test logs and verified fixed defects
• Practiced development process evolution for quality across all dimensions with Agile, Scrum, RUP and Incremental development methodologies.

Environment: Linux, Solaris9/10, Oracle8i/9i, SQL Server8.0, HP QTP8.0/9.0, QC9.5, LoadRunner8.0, Java, C#, Tomcat6, OC4J, J2EE, .NET, WAP, J2ME, Cognos7.3/8.4, IBM DB2 and WebSphere, OSS/BSS, Sun E3500, MVNE.

Software Developer

Confidential

Responsibilities:

• Developed products coding with Java and simulation test environment using business specifications and cross browser testing for an e-book online application.
• Performed test cases and scripts for Java middle ware, and ensured quality application with JUnit and Ant for multi-tier web application.
• Simulated and executed the actions of thousands of virtual users through load scenarios to ensure adequate system performance, validated architectural design, established operational benchmarks and enforced service level agreements.

Environment: VSS, Linux7/8, Solaris8/9, IBM AIX5L, Windows2000/2003, Oracle8i/9i, MY SQL, MS SQL Server7.0, IBM DB2, Java, C#, Web Sphere5, Bea Weblogic8.1, Tomcat5.5, JBOSS, WinRunner7.5