SUMMARY

• Well - defined operational leadership skills used to achieve high system uptimes for crucial ecommerce sites accessed worldwide. Accountable staff manager driving performance excellence. Strategist effectively interacting with internal teams and 3rd party stakeholders to overcome issues and fulfill corporate objectives.
• Deeply versed in comprehensive functional, regression, user acceptance, and performance testing using such resources as WinRunner, QTP, LoadRunner, and QC/ALM. Rational tools used include Rational Robot, Rational ClearQuest, Rational TestManager and Rational ClearCase. Fluent in French and English.
• Quantifiably successful in software quality assurance and testing of web-based applications across the Equity/Index Trading Firms, Financial, Retail, Insurance and Health systems domain.
• Proficient in functional, integration, performance, continuous deployment, workflow and user acceptance testing.
• Authored test plans, cases, and scripts to facilitate manual & automated testing.
• Managed defect and bug tracking using such resources as HP Quality Center, ALM11, and Rational ClearQuest.
• Well-respected consultant to managers and development teams on strategies to optimize applications.
• Intimate knowledge of C/C++, Java, and Visual Basic programming, exploiting the object-oriented & core concepts like multi-threading and concurrency.
• Effective collaborator with such teams as configuration and change management groups for the ClearCase Version Control and Build Making process, clearly and capably communicating with diverse audiences.

TECHNICAL SKILLS

Operating Systems: Windows XP/Vista/7/8, Mac/ Linux, UNIX, Mainframe Z/OS 1.7

Programming Languages: C/C++, Java, and Visual Basic, Oracle PL/SQL

Industry Compliant Architectures: Java EE 5, J2EE and .NET

Database design and Related Technologies: ODBC, SQL, Mysql, MS Access, DB2 V8, Oracle 10g, 11g, RAC, Oracle DB Administration

Scripting: Shell Scripting (Ksh, Bash), HTML, TSL, VBScripts, Javascripts

IDE: Visual Studio, Eclipse, Jdev, BlueJ, IBM Rational Application Developer

Application/Web Servers: WebLogic, Jboss, Apache Tomcat, IBM Websphere (WAS-UNIX).

Systems Analysis & Design: Software Engineering techniques, Object Oriented Analysis and Design.

Web Browsers: IE (6.0-9.0), Firefox, Netscape, AOL, Chrome, Safari

Testing Tools: HP Quality Center/ALM, WinRunner, LoadRunner, RequisitePro, Test Manager, Robot, Rational Clear Quest, SilkTest, and QuickTest Professional, Selenium, Cucumber, TFS, Continuous Integration with Selenium and Hudson

Version Control: Rational ClearCase, Visual Source Safe, PVCS Tracker, SVN

Business Modeling Tools: Rational Rose, MS-Visio

Miscellaneous: MS Office suite (Word, Excel, Publisher, OneNote, and Project Manager), Textpad, UC4 Global, WinSCP3, Visual Express

PROFESSIONAL EXPERIENCE

Confidential, Illinois

Responsibilities:

• Ensured 24x7 infrastructure stability support for Ulta.com and other digital channels using affiliated e-Commerce systems as Team Lead. Resolve technical and operational issues.
• Advance quality assurance functions, including by testing new business components. Map production deployments and determine the level of operational support needed.
• Employ such tools as Akamai for base page caching and efficient routing, DynaTrace for server, application and user sessions monitoring; Gomez for application performance monitoring; and SOASTA for Mobile Apps and Site Performance test and tuning.

Confidential, Deerfield, Illinois

QA Manager

Responsibilities:

• Merged 2 Quality Assurance teams into one after the acquisition of drugstore.com. Oversaw the Photo, Frontend, Backend, Functional and ETL (Data) Teams.
• Synthesized such test tools as TFS, Silk Performer used at the Washington site and Jira, ALM, QTP, Selenium, and HP Performance Center used in Illinois as part of long-term goal to decrease workforce while strengthening application quality. Employed ETL testing approaches to deliver reliable BI data.
• Oversaw 7 full-time employees, 3 consultants, and 100+ employees of a 3rd party delivery team in the delivery of 95% of needed codes and 80% of tests.
• Offers insight during IT strategy meetings, proposing recommendations on the delivery process. Worked with Release Management team on build & code freeze dates and release preparations.
• Produced quality code through rigorous testing techniques encompassing functional & integration testing through automated Continuous Integration (CI), User Acceptance, and Crowd/Ad Hoc Testing.

Confidential

QA Lead/Manager

Responsibilities:

• Transitioned from initial hire as a consultant to a full-time position to supervise the QA team in functional, automation, and mobile testing. Handled builds, deadlines, and test cycles within the division.
• Planned fiscal year IT road map in conjunction with other stakeholders during divisional strategy meetings.
• Met with the QA director about quality assurance strategies for presentation at monthly IT leadership meetings.
• Supervised 20 testers in Chicago and Deerfield along with 53+ offshore testers in India.
• Produced process & automation frameworks, evaluated & authorized metrics, and employed ALM11 companywide.
• Converted methodologies from Waterfall to Agile as a top contributor managing solution development for testing tools, environments, and releases.
• Leveraged and trained staff to use Selenium frameworks.
• Mobilized a Mobile App Test Team to deliver support for iPhones/iPads, Androids, and Kindle Fire. Average IPhone App rating: 4.5.