SUMMARY:

• 30+ years in the Telecom industry, with 25 in the Wholesale arena, working with access (ASR) and local (LSR) preorder and ordering, including some Trouble Administration, CABS billing verification, billing discrepancies, five years of testing of wholesale billing, ordering, and trouble administration systems, requirements gathering for ASR and LSR, writing business rules related to ASOG and LSOG, collections, ASR and LSR curriculum development (user guides, order samples, workbooks, websites), wholesale processes development, WebEx LSR Order and PreOrder presentations
• LSR electronic transport/e - bonding web site development; facilitate electronic ASR/LSR transport/e-bonding connectivity (EDI and Mech Spec) over Connect Direct, FTP, Interactive Agent, etc), and three years of HR staff support, Account Management, and IT recruiting in the telecom industry.

TECHNICAL SKILLS:

SKILLS: Wholesale Access Service Requests (ASRs): switched and special access ordering, ASOG, CABS billing; Local Service Requests (LSRs): LSOG, Resale, Hot Cut, Local Number Portability (LNP), Port Out, UNE Loop, Directory, Wholesale Advantage, LSOG, Local PreOrder transactions: CSR, Address Validation, Directory, Collocation, Telephone Number Reservation, various Loop Qualifications, Service Order Query, Product Availability, EDI, SOA/NPAC, E-bonding, and Gas/Electric residence/commercial ordering and billing.

SYSTEM/SOFTWARE SKILLS: Windows 98, 2003, NT, XP, Vista, 2007, 2010, 2014, Microsoft Office 2003, 2007 (Word, Excel, Power Point, Outlook), CRIS, SORD, EXACT, CABS, NOCV, WISE, WISDOM, LSI, OSADIA, WebEX, NDM, Connect Direct, CORBA, FTP, Interactive Agent, WISOR VFO, Metasolv (M6), Synchronoss Virtual Front Office (VFO), DPI, Mercury Quality Center, Test Director, HEAT, Eventrak/Remedy, Neustar Clearinghouse, Neustar ESR, NeuSupport, Sharepoint, Netcool, MCIS, HPQC.

PROFESSIONAL EXPERIENCE:

Confidential

Consultant - Integration Tester

Responsibilities:

• Performing Integration Testing for new MCIS (Modern Customer Information System) ordering and billing system for gas and electric residence and commercial customers.
• Test cases executed in HPQC, then updated as blocked, failed, or passed.
• Assisting in revising test cases in HPQC while performing testing.
• Performing testing of payments, deposits, adjustments, meter reads, meter configuration, new install, changes, disconnect, create bills, create field work, trouble maintenance, loans, and all related gas and electric ordering and billing processes.
• Participating in for MCIS.
• Opening defects in Quality Center, then updating, retesting, and closing defects.

Confidential

Consultant - BAU Wholesale Netcool/Remedy and ASR Testing - System Tester

Responsibilities:

• Performing ASR Regression testing, both orders and preorder in Synchronoss VFO and M6.
• Preparing for ASOG 48 ASR testing, both orders and preorder in Synchronoss VFO and M6. esting of Trouble Administration in Synchronoss VFO, moving HEAT to Netcool, and Remedy.
• Participate in requirements gathering sessions for ASR ASOG 48 and Trouble Admin in Netcool.
• Prepare test plans for ASR ASOG 48 and Trouble Admin in Netcool.
• Write ASR Order and PreOrder test cases in Quality Center Test Plan.
• Run ASR Regression Order and Preorder test cases in Quality Center Test Lab.
• Issue defects in Quality Center.
• ( Time off between Frontier contracts because Frontier budgets not approved for projects.)

Confidential

Consultant - Wholesale Business Analyst - Revenue Assurance - M6 Circuit Audit

Responsibilities:

• Analyzed Special Access circuits and T1/T3 circuits/trunks to determine if billed
• Pulled circuit information from M6
• Reviewed DLR information in M6 to determine if official circuit or customer circuit
• Searched for circuit billing in DPI and/or CABS
• Search various databases for additional circuit information; i.e. CLONES, LERG, spreadsheets
• Evaluate information found and send to appropriate team for testing
• Analyze test results to determine if circuit is live or disconnected and send to appropriate team to bill or disconnect.
• ( Personal time off between contracts for healthcare.)

Confidential - Herndon, VA

Consultant - Carrier Services Partner Management - Business Analyst

Responsibilities:

• Write and present for Local Calling Centers related to Trading Partner Profiles, dealing with LSR Local Number Portability preorder and ordering rules and contacts.
• Contact Trading Partners prior to Confidential entering market as CLEC to gather all trading partner information needed to do Local Number Portability LSR preorder/ordering.
• Handle access to LSR Preorder/Order VFO GUIs for Confidential and Trading Partners.
• Handle table updates for SPIDs/CCNAs/OCNs, intervals, expedites, escalations, etc.
• Handle distribution list updates related to industry notifications.
• Handle internal and external wholesale web portal updates.
• Handle issues related to Trading Partner agreements and profiles.
• Handle vendor and service bureau issues with Trading Partners.
• Handle LSR preorder/order issues from Confidential ordering centers related to Trading Partners.

Confidential - Rochester, NY

Responsibilities:

• Participate in requirements gathering sessions for LSR Order and PreOrder transactions. esting of manual LSR preorder Loop Qualification transactions. esting of Port Out Order notification from SOA to NPAC.
• Write test plans and hold review with appropriate personnel.
• Write LSR Order and PreOrder test cases in Quality Center Test Plan.
• Run LSR Order and Preorder test cases in Quality Center Test Lab.
• Issue defects in Quality Center.
• Assist with Integration, UAT, and Production testing.
• Write testing instructions for new processes to assist UAT and System Test Team.
• Update production defects in HEAT.
• ( Personal time off to take care of family health issues.)

Confidential - Portland, ME

Consultant - Wholesale Customer Relations (WCR) Staff Manager

Responsibilities:

• Researched and documented ILEC Wholesale processes for cutover to new wholesale ordering system, including, but not exclusive to LSOG Pre-Order Business rules, Synchronoss (WISOR) VFO (Virtual Front Office) System Administration User Guide, System Admin ID/PW assignment, unlawful calls, customer reported property damage, dangled drop, and manual loop qualification.
• Assisted in developing budget for ordering system.
• Managed consulting team developing wholesale website documentation, working with IT to post to website, verifying website documentation with SMEs.
• Assisted with Wholesale User Forums (WUF), development of Wholesale Customer Web Portal User Guide, and Wholesale Customer Profile.
• Responsible for handling customer ID/PW security for VFO System administration.
• Tracked and mapped ACNAs/CCNAs/OCNs for backend systems.
• Handled Manual CSI and Manual Loop Qualification requests from CLECS.

Confidential - Riverview, FL & Green Bay, WI

Staffing Support, IT Recruiter

Responsibilities:

• Staff Support Manager and IT recruiter for clients: Amdocs, SBC/AT&T, Yellow Pages, Harrahs, Computer Systems, Confidential .
• Recruit on job requests received daily from clients using on-line job boards and internal database.
• Contact potential candidates, qualify, negotiate rates, and submit to client for consideration on open job requests.
• Schedule interviews between clients and candidates.
• Work with Account Managers prospecting new clients.
• Maintain logs for support and recruiting in Excel and MS Word.
• Review job requests daily as received from clients and distribute to partners and recruiters.
• Handle updates to all job requests daily.
• Review candidates submitted for job requests by partners and recruiters, qualify and submit to client.
• Keep in contact with candidates to inform them of status of position.
• Handle requests and paperwork for client/candidate interviews and offers to hire.

Confidential - Tampa, FL

Consultant - Wholesale Local and Access UAT QA Team Lead

Responsibilities:

• UAT Test Team lead over five functional QA testers to test WISDOM, a new wholesale (local & access) and retail (residence & business) online ordering system, following LSOG and ASOG guidelines, in Java, Web Logic, Mainframe environments.
• Testing E2E of Local (LSR) and Access (ASR) wholesale customer ordering, based on LSI and CSG GUI Systems for ordering at Confidential for CLECs and IXCs.
• Assisted call center as business analyst with ordering analysis and research and development of requirements, reviewed high level design and suggested improvements to IT testers and developers.
• Wrote UAT test scenarios and test cases for LSR & ASR ordering, and assisted with UAT testing for both.
• Entered all LSR and ASR test scenarios, test scripts, testing status and Incident Reports (IRs ) into Test Director.
• Assisted IT testers with writing LSR and ASR test scripts.
• Testing of web-based ordering system (WISDOM), issued IRs for code changes, and held daily conference calls to resolve IRs.
• Held conference calls with call center SMEs (Subject Matter Experts), developers, architects and management to resolve issues, identify gaps, and map new on-line orders to existing legacy ordering system.
• Completed daily status of team s and reported to Management Team.

Confidential - Tampa, FL

Confidential - Specialist-Technical Support

Responsibilities:

• Developed/wrote and maintained PreOrder and Order Web Based and Electronic Connectivity Web Site for Wholesale Local Customers (CLECS).
• Presented WebEX workshops to train CLECs on connectivity, digital s, LSR ordering, preorder and business rules.
• Recorded DVD to train Local Customers on Secure IDs and presented to CLECS over WebEX.
• Testing LSR for new LSOG enhancements of LSR ordering in both WISE and LSI online systems (Java, Web Logix) and updated online web material accordingly.

Confidential - Tampa, FL

Specialist-Technical Support

Responsibilities:

• Corporate developer of Electronic Connectivity for CLECs and IXCs. Held conference calls with network technicians, network engineers, testers, firewall support team, and IT support techs to develop procedure for connecting external customers to ILEC. Then, wrote on how to connect to ILEC for internal and external customers.
• Handled end-to-end set up of dial-up, dedicated and internet connectivity (NDM, Connect Direct, Connect Mailbox, CORBA, FTP, Interactive Agent) for all Wholesale Customers for transport of ASR orders, LSR orders, Preorder, CABS bills, Usage, PIC/CARE, Billing & Collections, and Operator Services.
• Handled customer requests for changes to their network, firewall, IP addresses, protocol changes (TCP/IP, SNA) and platform upgrades, coordinated with IT personnel, then held conference calls to test connectivity with IT and resolve any issues.
• Held bridge calls for testing connectivity with customers and IT engineers, in addition to assisting with production support troubleshooting during outages.
• Developed methods and procedures for electronic transports (NDM, Connect Direct, Connect Mailbox, CORBA, FTP, Interactive Agent), and cross-trained all team members.
• Developed/wrote transition plan to separate IXC ordering from CLEC ordering.
• Developed/wrote order, preorder, billing and usage material for Local Customer Web Site.

Confidential - Tampa, FL

Systems Curriculum Development & Delivery

Responsibilities:

• Team Lead for business analysis, gathering requirements, performing functional QA UAT testing, then writing courseware for new wholesale/retail ordering system, National Ordering Collection Vehicle (NOCV) for CLECS to use for LSR ordering.
• Worked with IT personnel assisting with IT test scripts and testing.
• Assisted with production support of CLEC LSR ordering when NOCV rolled out to call centers.
• Developed and maintained workbooks for Wholesale ASR EXACT Ordering System enhancements and new access services/products and presented in classroom train-the-trainer.
• IC Operations Support/Systems Testing
• Team Lead for Wholesale Access ASR UAT QA testing of Ordering Collection Vehicle (OCV), a new ordering system replacing EXACT/TUF. Assisted with requirements gathering for Access Service Requests (ASRs) based on ASOG guidelines, met with IT personnel to review requirements, developed/wrote and coordinated test preparation, test scripts, test plan and test scenarios.