SUMMARY:

• SQA Consultant with 13 years of overall IT experience, 10 of which in QA, and over 6 years in a retail QA leadership role. Extensive experience in QA project management and managing large QA teams. Current focus is on re - platforming a Confidential ’s ecommerce website. Seeking new role as a QA manager.
• Areas of Expertise
• QA Project Leading
• QA Process
• Testing Strategy
• QA Project Management
• Ecommerce Systems
• QA Coordination
• Team Leading
• Integration Testing
• Capacity Planning
• Agile Methodology
• Risk Assessment
• UAT Coordination
• Offshore Coordination

TECHNICAL SKILLS:

Ecommerce QA: Buy Online Pickup In Store, Ship from Store, StoreNet, Vendor Direct, Omnichannel Data Engine, Mobile/Tablet DSG.com, Mobile GG.com, BazaarVoice, Certona, DSG.com, Integration testing of CORE, PMMS, MDM, DDW, OMS, and other DSG systems, Jira, Management Center (WebSphere), Omniture, AOS, Endless Isle, Ensighten, Origin Based Taxing, Store Locator (Google/Wheretogetit), testing with middleware platforms such as BizTalk and MQ, ETL, Informatica, BODL, DB2, Lowes.com, LFP.com, certified Scrum MasterTest Director/Quality Center, ITIL, Change Management, Problem Management, FrontRange Solutions software such as: HEAT Service and Support, IP Contact Center, IT Service Management, GoldMine CRM, HEAT Plus Knowledge, HEAT Self Service, iHEAT, ITIL Foundations Certified, HEAT Service and Support Administration Certified

PROFESSIONAL EXPERIENCE:

Confidential, Mooresville, NC

IT SQA Consultant

Responsibilities:

• Developed, introduced, and enforced QA processes and standards utilizing the Agile methodology
• Screened, hired, and managed a team of 45 QA members which consisted of 4 leads, 7 automation engineers, and 34 SQA engineers/analysts that were spread over 9 scrum teams
• Lead QA efforts on large projects (>$20 million) including Lowesforpros.com Re-platform. Responsibilities/deliverables included:
• QA process definition
• Test Plan, Test Strategy, SOW inclusions, RACI, process documentation, and organizational charts
• Cross browser test plan
• End to End and ADA test plan
• Providing leadership, guidance, and
• Management/admin (including Beeline, Clarity, Peoplesoft) of entire QA team
• Develop reporting to represent QA team efforts (during dev/sprints and regression)
• Strategy/process for automation development
• Regression phase plan
• Jira/Zephyr/QC workflow configuration for project
• Test data management
• Coordination of releases
• Coordination of defect triage meeting
• In corporation of Automation into the project QA process and workflow
• Delegation of tasks and responsibilities to leads reporting to me
• Launched Zephyr for Jira to as the test management tool
• Created sprint level and project level QA reports
• Coordination of Lowes.com releases and other testing efforts for Lowes.com
• Hiring and allocation of resources to Lowes.com projects
• Serve as a QA project manager for multiple projects in IT Digital
• Adapting to our changing working environment by incorporating our growing offshore team into our culture and processes
• Coordination of Stage Gating activities and requirements
• Development of full end to end testing suite which includes orders flowing from WCS through Sterling/Genesis to fulfillment

Confidential, Mooresville, NC

Sr SQA Engineer

Responsibilities:

• Lead all testing for the ETL development team
• Testing efforts were focused on new ETL functionality and conversion of BODL jobs to Informatica
• Built complex SQL queries to retrieve data from multiple databases including WCS, Cassandra, and CP&I
• Lead IT Digital QA projects outside of the ETL development team including PVS
• Screening, hiring, and of new ETL testers
• Coordination of testing efforts with our offshore resources
• Developing and rolling out new QA processes
• Organized and allocated team work via agile boards
• Managed the QA portion of IT Digital releases
• Lead the QA team during release go-live events
• Provided guidance and direction to multiple scrum teams within IT Digital
• Reported daily and project level QA status

Confidential, Pittsburgh, Pennsylvania

Lead Quality Assurance Analyst

Responsibilities:

• Lead and coordinate the work of a team of 6 direct report and 15 (on/off shore) contractor QA Analysts
• Managed QA and UAT efforts for a large, complex, multi-system Ecommerce program
• Create, coordinate, and execute large scale test plan for functional, integration, end-to-end, performance, security, automation, and UAT testing
• Test planning and execution of end-to-end testing efforts to validate integrations between IBM WebSphere Commerce, JDA, OMS, CRM, and DSG merchandising system
• Presenting and communicating QA plans to DSG ITS and business team leadership for feedback and evaluation prior to starting the QA phase
• Test planning and execution of front-end/customer facing testing efforts to validate functionality of WebShere development
• Establish project milestones in order for leadership to evaluate QA progress/success at different points in the QA phase
• In corporation of development/testing processes of multiple vendors into existing DSG QA/UAT processes
• Estimation of QA project efforts considering capabilities of existing team and requesting staff augmentation when needed
• Lead large end-to-end testing sessions including developers, systems analysts, QA analysts, project managers, and business partners
• Reporting of QA progress for multiple testing workstreams
• Management of project work effort dependencies (blending of QA and UAT efforts to accommodate dynamic project schedules)
• Coordination of testing efforts between multiple QA teams having conflicting priorities, that are contributing to the project
• Define and maintain QA testing and defect management processes and reporting standards
• Develop test coverage plans for cross-browser/device testing efforts
• Hiring and onboarding of new full time and contractor analysts
• Coordination of testing scope and management of the allocated QA work assigned to the offshore team
• Improve overall ITS QA practice by incorporating current development trends and tools as member of DSG QA Center of Excellence
• Provide coaching and mentoring to direct reports and members of other QA team
• Coordination, creation, and maintenance of test data

Confidential, Pittsburgh, Pennsylvania

Senior Quality Assurance Analyst - Ecommerce

Responsibilities:

• Developed ITS Ecommerce QA from one contributor into a team of ten analysts.
• Created and managing QA workflow, deliverables, processes, and policies to support QA efforts in Ecommerce projects.
• Developed and maintaining relationships with the Ecommerce business teams as the team supported their initiatives from a QA perspective.
• Leading of large scale, multi-system Ecommerce projects such as Buy Online Pickup In Store and Ship from Store.
• Serve as QA lead and initiate/manage all QA involvement in the insourced Ecommerce project for GG.com.
• Responsible for the interviewing, screening, hiring, and onboarding of 14 QA analysts.
• Led QA efforts for all Ecommerce projects over the past 2.5 years for current Ecommerce, Insourced WebSphere, and Insourced integration/end-to-end testing.
• Create and enforce test plans, test strategies, QA summaries, and risk assessments for all Ecommerce projects.
• Guide analysts in QA efforts as we support current ecommerce projects for DSG.com, GG.com, mobile/tablet, and Omnichannel.
• Train and demonstrate software and test processes/methodologies to QA and non-QA project members
• Provide capacity plans for QA projects to illustrate what the team can accomplish in the time planned for QA testing.
• Coordinate UAT testing with members of the Ecommerce business team which included sessions, bug bashes, test execution, and defect tracking activities.
• Delegate tasks and responsibilities, coach, and establish roles among QA team members.
• Identify and communicate risks from a QA perspective to project managers with a focus on business impact.
• Develop, implement, manage, and enforce QA process and methodologies for team efforts.
• Manage task progress in the form of one-on-one weekly and daily team stand up meetings.
• Manage off-shore testing activities

Confidential, Pittsburgh, Pennsylvania

Quality Assurance Analyst

Responsibilities:

• Analyze business and system requirements and specifications to develop and execute tests to ensure application adheres to customer expectations
• Develop test plans and strategies for new and enhanced features for EnterpriseRx interfaces
• Work with development and business analysts to identify code inaccuracies and workflow inefficiencies
• Use knowledge and experience in pharmacy systems to effectively communicate with colleagues of all levels in developing test plans, identifying bugs, and discussing workflow improvements
• Mainstreamed testing efforts in EnterpriseRx interfaces in developing configuration and testing documentation to a point where an analyst unfamiliar with interfaces can successfully perform tests
• Coordinated with QA group to develop test strategies and personal best practices to promote efficiency and mainstream regression efforts

Confidential, Pittsburgh, Pennsylvania

Quality Assurance Analyst

Responsibilities:

• Evaluate and test new or modified features and functionality of MailRx (mail order pharmacy system) to verify operation according to business requirements
• Write, revise, and verify quality standards and test procedures for program design and product evaluation to ascertain quality of software
• Review new or modified program documentation, diagrams, and flowcharts to determine if the application will perform according to user request and conform to guidelines
• Test application for validity of results, accuracy, reliability, and conformance to establishment standards
• Participate in the creation and modification of design documents including; requirements, use cases, and guidance papers
• Solve application bugs and software issues escalated by the service desk
• Analyze application issues to determine project scope and duration estimates for release inclusion

Confidential, Sunrise, Florida

Sales Engineer / IT Consultant

Responsibilities:

• Worked directly with sales department on configuration and demonstrations of Service Desk and Customer Relationship Management software
• Analyzed client business workflow to develop a strategy to maximize efficiencies in their IT processes.
• Utilized ITIL framework to consult IT departments on Best Practices in configuring process workflow
• Organized and executed User Groups and promotional events such as Webinars, utilizing mail and web marketing campaigns
• Created and managed internet marketing initiatives to promote growth in eCommerce

Confidential, Fort Lauderdale, Florida

Admissions Recruiter / Advisor

Responsibilities:

• Used internal and personally developed leads to discover potential students
• Utilized telemarketing skills to attract students by creating a need for higher
• Assisted those students in deciding their most favorable program of study
• Convinced students to pursue higher despite the elevated expense
• Provided students a point of contact throughout their college career

Confidential, Ft. Lauderdale, Florida

Market Manager

Responsibilities:

• Sales of golf vacation packages to prominent experienced golfers
• Promoted website with various forms of SEO and keyword promotion
• Enhanced website and workflow using HTML and JavaScript
• Created and marketed golf itineraries for new and existing customers
• Developed business to business relationships with golf courses nationwide
• Derived new ideas to improve service quality, efficiency, and revenue generation