PROFESSIONAL SUMMARY:

• 15+ years of experience leading and managing a Scrum Test Team comprising of 20 to 30 testers in an Agile Delivery Model for clients who have complex and synergistic business capabilities with heavy cross functionality while also mentoring these testers & building a testing COE
• 15+ years of Software Quality Assurance Testing experience whether manual or automation implementing the following testing techniques: unit, integration, regression, functional, & user acceptance including desk checking, white/black box, load, & coverage testing by utilizing software tools such as: HP ALM, HP LoadRunner, Microsoft Test Manager, UFT, Jmeter, Tosca, Selenium, TestComplete, Ranorex, & IBM RFT
• 14+ years of defect management and tracking experience utilizing defect tracking systems such as: Jira, VersionOne, and Rally as well as managing source codes in software development through Git & SVN
• 15+ years of experience leading full life cycle and end - to-end (E2E) testing effortsin all testing phases: system, integration, user acceptance, and performance testing while also developing test plans and test strategies with a requirement traceability system of record for large scale programs and multiple projects
• 14+ years of experience creating & executing test plans, test scenarios, test cases, & test scripts in a wide variety of automation framework & testing environments such as: service oriented architecture (SOA), multi-tier architecture, web/mainframe based, & client server while also documenting these test results
• 15+ years of consulting experience traveling 80%-85% of the time for Fortune 500 clients that are in need of services in the area of: Software Engineering, Quality Assurance, and Performance Testing
• 13+ years of experience in gaining buy in for IT Projects from stakeholders by: ensuring all relevant stakeholders are engaged as early as possible when driving all QA Processes; speaking the language of each stakeholder group; and giving a clear rationale for the project with an explicit exposition of benefits and identification/management of risks
• 12+ years of experience in: understating business processes; participating in design sessions; requirement engineering; functional and business analysis; requirement gathering and analysis; and development of functional designs and process maps across SDLC, Agile, DevOps, and CI IT Projects by using, among many other BPM tools, the following: Pega, Appian, Lombardi, IBM Requisite Pro, and ARIS
• 15+ years of experience implementing industry standard testing principles and developing industry specific testing accelerators/products in an Agile testing delivery model in order to minimize test planning set backs and test delivery challenges
• 14+ years of mobile and Interactive Voice Response (IVR) testing and test tools such as Cyara, Hammer, Kobiton, Froglogic, Appium, and Robotium

TECHNICAL SKILLS:

PROGRAMMING LANGUAGES: SQL, VBA, JAVA, C++, Python

BPM SOFTWARE: Pega, Appian, Lombardi, IBM Requisite Pro, and ARIS

DATABASES: MySQL, IBM DB2, Oracle RDB, Microsoft SQL Server Excel, Word, PowerPoint, Access, OneNote, Visio

ORACLE E BUSINESS SUITE: Oracle SCM, Oracle ERP, Oracle CRM

SAP BUSINESS SUITE: SAP ERP, SAP CRM, SAP SRM, SAP SCM, SAP PLM

SOURCE CODE EDITOR: Notepad++, Net Beans, Eclipse, Microsoft Visual Studio

NUMERICAL ANALYSIS: Minitab, SAS, Statistica, MATLAB

TESTING TOOLS: HP ALM, HP LoadRunner, Microsoft Test Manager, UFT, Jmeter, Tosca, Selenium, TestComplete, Ranorex, and IBM RFT

PROJECT & BUG TRACKING TOOL: Jira, Rally, VersionOne

MOBILE TESTING TOOLS: Cyara, Hammer, Kobiton, Froglogic, Appium, Robotium

SOURCE CODE MANAGEMENT TOOL: SVN, Git

WORK EXPERIENCE:

Confidential, Philadelphia, PA

QA Lead

Responsibilities:

• Monitored code and requirement change to alert the appropriate team(s) and also to make changes in the current test cases, test scenarios, and test scripts
• Validated data integrity by evaluated functional/non functional use cases
• Mentored and led 20 Junior Level QA and Performance Testers
• Performed resource planning
• Wrote, reviewed, and approved project documents related to testing
• Gathered business requirements and documented them in Business Requirement Documents (BRDs) and synthesized Functional/Non Functional Specifications and documented them in Functional Specification Document (FSD)
• Designing-implementing-maintaining Automation and Manual Testing Programs
• Facilitated SDLC and Agile Governance meetings
• Effectively managed Production Support Testing Team members by aligning their production support testing activities to risk escalation procedures and guidelines that are industry standard when:
• Responding to production interruption events
• Investigating Production Support issues
• Reporting Production Support issues
• Escalating Production Support issues
• Participating in calls for all production support related issues
• Leveraged Agile/SDLC Testing industry experience to:
• Advise and influence the direction and focus of Testing Deliverables
• Amend the gap between Business and Technology during all the SDLC Phases of a testing effort
• Bring innovation, sustainability, and growth in a Testing Program
• Created and presented User Acceptance Test Demo’s for the business and other relevant stakeholders to keep them up to speed with the progress of work that the Testing Scrum Team are rendering across various internal and global testing efforts
• Implemented Scrum and agile methodologies to allow Testing Deliverables to be more efficient
• Drove Scrum and Agile standardization of testing processes across the Testing Team
• Ensured and procured the correct use of the Scrum processes for the Testing Scrum Teams
• Organized and facilitated regular Scrum, release planning, and retrospective meetings for all Testing Initiatives
• Ensured on time delivery of testing deliverables and within the budgetary scope of the testing effort
• Groomed the Defect Backlog with the collaboration of other Scrum cross functional teams
• Worked with upstream and downstream Testing Teams for greater management of code and test coverage
• Became the liaison between the technical and business team

Confidential, Wayne, PA

Pega BA/QA Lead 40 hours/week

Responsibilities:

• Synthesized business processes into functional capabilities for the development & test team
• Participated in System Design & Architecture Review Sessions
• Created High Level Design Documents of: data maps & data structures; Integration & reusable components; and architectural floor maps of systems in the implementation, framework, & enterprise layer
• Implemented with the production support team in the production support track the following testing techniques: unit, integration, regression, functional, & user acceptance including desk checking, white/black box, load, & coverage testing by using testing tools like HP-ALM & Tosca
• Managed production support defect backlog using Agile defect tracking tools such as Jira
• Managed developer’s source code during code fixes through Git & SVN
• Implemented requirement gathering & engineering analysis
• Conducted functional and business analysis
• Created functional designs and process maps across SDLC, Agile, DevOps, and CI IT Projects
• Actively used BPM tools such as Pega
• Maintained quality of application performance to industry standards
• Established a deployment process with the Release Management Team before deployment of code in the development and production support track
• Coordinated with a Global Team of Developers, System Architects, Testers, and Business Analysts in an effort to produce all the preliminary risk assessment strategies that are needed before starting a build such as: Gap Analysis, Entry/Exit Criteria Strategies, and SWOT Analysis to name a few
• Tested all the development, system integration, user acceptance, and production environments in the production support track before code deployment as well as: coordinating with the infrastructure team to set up the application servers supporting these environments and engaging the database team to set up the databases supporting the application data requests
• Completed knowledge transfer to IT Vendors such as Confidential and Confidential to hand over company related internal testing efforts of Legacy Systems
• Tested internal Legacy systems for compliance of Software Licensing Agreement
• Conducted Application and Database Server Quality Assurance & Performance Tests

Confidential, Atlanta, GA

Test Lead

Responsibilities:

• Led and managed a team of 5 testers
• Created and implemented automation test scripts by using: UFT and Jmeter automation test tools
• Implemented end-to-end tests by using TestComplete automation testing tool
• Completed all regression tests by using HP LoadRunner automation testing tool
• Performed Manual Tests using HP ALM
• Implemented testing techniques such as: unit, integration, regression, functional, & user acceptance, desk checking, white/black box, load, & coverage testing
• Completed end-to-end defect traceability matrix to track defects with the assistance of VersionOne - a defect tracking system
• Managed defect backlog by applying Agile management methodologies to store and track defects
• Led full life cycle end-to-end testing effortsin all testing phases: system, integration, user acceptance, and performance testing
• Developed test plans and test strategies for multiple testing efforts
• Created and executed test plans, test scenarios, test cases, & test scripts in a wide variety of automation framework & testing environments such as: service oriented architecture (SOA), multi-tier architecture, web/mainframe based, & client server to name a few
• Documented in great details test results with wireframes and virtual simulations
• Traveled locally 80% of the time for multiple testing efforts across the US
• Implemented industry standard testing principles
• Tested in an Agile delivery model

Confidential, Atlanta, GA

Test Lead

Responsibilities:

• Led a team of 5 testers
• Gained buy in for IT Projects with cross functional testing efforts from stakeholders
• Drove quality assurance processes and efforts while engaging as early as possible key stakeholders before a test plan or strategy is formulated
• Gave a clear and convincing exposition of benefits in substantially investing on several automation and manual testing tools as well as talent acquisition in the area of Software Testing and Quality Assurance in order to create synergistic benefits among multiple Testing Scrum Teams
• Identified and managed entry and exit risk criteria before testing complex and intricate business logics/rules
• Implemented the following testing techniques: unit, integration, regression, functional, & user acceptance including desk checking, white/black box, load, & coverage testing
• Utilized manual testing tool such as HP ALM and automation testing tool such as Selenium
• Tracked and traced defects in the defect backlog by using Jira
• Managed developer’s source code by using SVN as a software development tool
• Performed a full life cycle and end-to-end testing effortsin: system, integration, user acceptance, and performance testing phases

Confidential, Atlanta, GA

Test Lead

Responsibilities:

• Led a team of 10 testers
• Supported buy in for IT Projects in need of heavy QA Testing investment from key stakeholders
• Led quality assurance processes both manual and automation
• Managed Stakeholder’s Product Backlog in an effort to create a solid end-to-end test coverage that is in compliance with the formulated test plan or test strategy
• Implemented: unit, integration, regression, functional, & user acceptance, white/black box, load, & coverage testing techniques
• Utilized manual testing tool such as HP ALM
• Implemented automation testing tool such as Ranorex
• Tracked and traced defects in the defect backlog containers by using Rally
• Managed developer’s source code by using Git as a software development tool
• Performed a full life cycle end-to-end testing effortsin: system, integration, user acceptance, and performance testing phases within an Agile/SDLC testing delivery model

Confidential, Atlanta, GA

Senior Software Engineer & Test Analyst

Responsibilities:

• Led and managed a team of 20 to 30 testers both local and abroad for multiple projects
• Performed Automation Tests using the following automation tools such as: UFT, Selenium, J-meter, Tosca, Ranorex, and Test Complete
• Performed Manual Tests using HP ALM
• Implemented testing techniques such as: unit, integration, regression, functional, & user acceptance including desk checking, white/black box, load, & coverage testing
• Managed defect backlog to store low/medium/critical defects and completed and end-to-end defect traceability matrix to track defects with the assistance of Jira - a defect tracking systems of record
• Led full life cycle and end-to-end testing effortsin all testing phases: system, integration, user acceptance, and performance testing
• Developed test plans and test strategies with a requirement traceability system of record for large scale and multiple testing efforts
• Created and executed test plans, test scenarios, test cases, & test scripts in a wide variety of automation framework & testing environments such as: service oriented architecture (SOA), multi-tier architecture, web/mainframe based, & client server while also documenting these test results
• Traveled 80%-85% of the time for multiple clients that are in need of services in the area of: Software Engineering, Quality Assurance, and Performance Testing
• 6+ years of experience in gaining buy in for IT Projects from stakeholders by: ensuring all relevant stakeholders are engaged as early as possible when driving all QA Processes; speaking the language of each stakeholder group; and giving a clear rationale for the project with an explicit exposition of benefits and identification/management of risks
• Implemented industry standard testing principles
• Developed industry specific testing accelerators in an Agile testing delivery model in order to minimize test planning set backs and test delivery challenges
• Conducted mobile and Interactive Voice Response (IVR) tests for clients in the telecommunication industry by using the following testing tools: Cyara, Hammer, Kobiton, Froglogic, Appium, and Robotium

Confidential, Alpharetta, GA

Test Lead

Responsibilities:

• Led and managed a team of 15 testers
• Created and implemented internal automation test scripts by using Selenium automation test tool and Ranorex, UFT, Jmeter, Tosca, TestComplete, and IBM RFT for Confidential & Confidential ’s client
• Used TestComplete automation testing tool when implementing end-to-end tests
• Used HP LoadRunner automation as a testing tool to implement all regression tests
• Used HP ALM to perform manual tests
• Implemented testing techniques such as: unit, integration, regression, functional, user acceptance, white/black box, load, and coverage testing
• Completed end-to-end defect traceability matrix to track defects with the assistance of VersionOne - a defect tracking system
• Applied Agile/SDLC management methodologies to manage, store, and track defects in the defect backlog containers
• Tested in the following testing phases: system, integration, user acceptance, and performance
• Developed test plans and test strategies for multiple testing efforts
• Created and executed test plans, test scenarios, test cases, & test scripts in a wide variety of automation framework & testing environments
• Tested in: service oriented architecture (SOA), multi-tier architecture, web/mainframe based, & client server automation frameworks and test environments
• Created a defect system of record in Jira where test results are recorded in great details with wireframes and virtual simulations
• Traveled abroad 85% of the time for multiple testing efforts across the EU and Latin American regions
• Implemented industry standard testing principles with guidelines retrofitted for the needs of the client
• Tested in an Agile delivery model
• Became a single point of contact for the Latin American testing efforts allocated to my portfolio of clients comprising of Morgan Stanley, Confidential, and AT&T to name a few

Confidential, Alpharetta, GA

Test Manager

Responsibilities:

• Led a team of 20 QA Testers and 2 Test Engineers
• Spearheaded manual and automated quality assurance processes
• Managed Stakeholder’s Product Backlog in order to align both the test plan and test strategy with the creation of end-to-end test coverage that are in scope with the items found in the Product Backlog
• Enforced: unit, integration, regression, functional, & user acceptance, white/black box, load, & coverage testing techniques
• Utilized manual testing tool such as HP ALM
• Implemented automation testing tool such as IBM RFT
• Tracked and traced defects in the defect backlog by using Jira
• Managed developer’s source code by using SVN as a software development tool
• Delivered testing services in: system, integration, user acceptance, and performance testing phases using and Agile/SDLC testing delivery model
• Applied Agile/Scrum processes and methodologies to manage, store, and track defects
• Developed test plans and test strategies for multiple testing projects with cross functional features
• Created and executed test plans, test scenarios, test cases, & test scripts in a wide variety of automation framework & testing environments
• Completed the implementation of: service oriented architecture (SOA), multi-tier architecture, web/mainframe based, & client server automation frameworks and test environments
• Traveled abroad 60% of the time for clients with multiple testing efforts across the US
• Implemented industry standard testing principles with Agile/SDLC guidelines for clients in the telecommunication, bio-engineering, aerospace, financial, banking, medical, and pharmaceutical industry
• Created test environments for applications in the development and production support track
• Mentored junior and senior level testers with technology and business requirements
• Created quality assurance workshops for a mass audience at Technology Events such as E3
• Drove executive level presentations to sell QA Strategies and QA products for a wide variety of vendors such as IBM, HP, and Microsoft to name a few

Confidential, Rochester, NY

Test Lead

Responsibilities:

• Managed and Led 25 Junior Level QA testers
• Tested business processes/capabilities and tested system cost benefit rules
• Prepared financial, risk management, and actuarial test cases, test scenarios, and test scripts
• Provided testing services to test rate, pricing, claim processing, deductibles, cost, disbursement, and premium logics
• Tested Asset/Liability Models to validate expected behaviors versus actual results of assets
• Performed User Interface (UI) validation tests in order to match the pension plan of more than 90,000 employees in Spain with the expected stochastic modeling results
• Established strong relationships with financial and accounting in order to attain bargaining agreements in actuarial and testing services from well-established entities such as Confidential, Aon-Hewitt, Allianz, Towers-Watson, and KPMG to name a few
• Tested variable underwriting and rating rules based on any combination of risk and policy information
• Tested the calculation of premiums and rates by coverage using any combination of flat amounts, rates, multipliers, modifiers, factors, discounts, fees, taxes, surcharges, and minimums and other applicable fees
• Tested and validated variances from standard or guideline rates while also inspecting specific currency and rounding rules; plugging in integration of systems and insurance rules to ISO rates or other external insurance rating engines; and reviewing workbook rates and details for any quote or policy in an enterprise system.
• Participated in system blueprint QA Testing and architectural validations through Customer Testing Service Platforms such as Pega Test Management Framework (TMF) and Oracle Application Testing Suites
• Closely collaborated with the development team when logging, tracing, and consolidating defects through Jira and VersionOne
• Identified QA opportunities for innovation and improvement

Confidential, Atlanta, GA

Test Lead

Responsibilities:

• Managed and led 15 Junior Level QA and Performance Testers
• Created business capabilities into functional pieces for the development & test team to build & test
• Participated in System, Business, Architectural, and Functional Design Review Sessions
• Implemented with the development and production support team in the production support track the following testing techniques: unit, integration, regression, functional, & user acceptance including desk checking, white/black box, load, & coverage testing by using testing tools like HP-ALM, Tosca, Microsoft Test Management, HP UFT, Selenium, and J-meter
• Managed production support defect backlog using Agile defect tracking tools such as Jira & Rally
• Managed developer’s source code during code fixes through Git & SVN
• Implemented requirement gathering & engineering analysis
• Conducted functional design, data, integration, object oriented class structure, business, and process map analysis across SDLC, Agile, DevOps, and CI Projects
• Actively used BPM tools such as Pega
• Maintained quality of application performance to industry quality assurance testing standards
• Established a deployment process with the Release Management Team before deployment of code in the development and production support track
• Tested all the development, system integration, user acceptance, and production environments in the production support track before code deployment as well as: coordinating with the infrastructure team to set up the application servers supporting these environments and engaging the database team to set up the databases supporting the application data requests
• Completed knowledge transfer to IT Vendors such as Confidential and Confidential to hand over company related internal testing efforts of Legacy Systems

Confidential, Atlanta, GA

Test Lead

Responsibilities:

• Solved business challenges and performance issues for a wide variety of firms in the US and overseas by implementing technical, financial, and risk management solutions that are tailored to the needs of the client.
• Collaborated with software engineers, application developers, scrum masters, SDLC SMEs, testers, system architects, release & deployment management team members, infrastructure personnel, project & program managers, and business analysts in an effort to generate business values with technology enabled solutions that are tailored to the individual needs of the client across a wide range of industries.
• Led complex IT programs & projects, technical & business teams, and strategic technology plans to help clients successfully respond to their business challenges with technology enabling opportunities that have merits.
• Successfully embedded technology insight at a Program Level to the Board of IT Directors’ vision and objectives by creating technology focus based solutions that align with the organization’s goals, operating model, accounting structures, business capabilities, intellectual property, and business processes.
• Collaborated with the Technical Delivery Managers, Architects, and Engagement Leader’s to lead requirement gathering, strategy sessions, provide implementation support while selecting, designing, and supporting on an ongoing basis the delivery team with the intent to drive and work through all the client’s IT Strategy.
• Guided and assisted the delivery of operational issue resolution and enhancement
• Facilitated the strategy and design session with Directors and Associate Director along with other Global Leaders
• Drove the completion of complex system implementations and enhancements - including the facilitation of requirement sessions
• Designed approach and documentation required to define stakeholder needs on a strategic scale
• Facilitated the ongoing dialog with stakeholders for progress against strategy
• Collaborated with functional and technical resources to study and analyze the current technical delivery method and make recommendations with tool selections or custom build applications
• Documented agendas, action plans, and issue logs as wells as facilitating governance meetings with stakeholders and GTS Leaders
• Used document findings and detail oriented acumen to present these findings back to stakeholders with the intent of facilitating decision making discussions
• Partnered closely with delivery leaders to translate business goals in to technology requirements and direction
• Contributed to the individual career development of internal employees in the area of business and technology by: eliminating career roadblocks, providing internal career advice, mentoring their technical and business skills, and allowing them to shadow my company based duties and responsibilities.
• Implemented the following testing techniques: Unit, Integration, Regression, Functional, & User Acceptance, White/Black Box, Load, & Coverage Testing
• Managed and tracked defects by using Jira as a defect tracking tool
• Tracked and documented source code fixes in the Production Support and Development Track through the use of Git & SVN Technology
• Performed data analysis from MySQL Database Server queries by using SQL programming language with the intent of designing and optimizing complex SQL queries during Production Support troubleshooting activities
• Implemented improvements in test plans and test strategies while creating, documenting, and executing test plans, test scenarios, test cases, & test scripts as they relate to testing User Stories
• Reviewed current testing capabilities and implemented alternative testing technologies
• Educated the business of current testing techniques, procedures, quality standards, and Technology
• Ensured that Quality Assurance procedures are put in place throughout all the phases of SDLC’s Methodology during testing
• Drove the success of enterprise information management when finding testing solutions for optimal use during the implementation of testing processes and strategies
• Monitored code and requirement change to alert the appropriate team(s) and also to make changes in the current test cases, test scenarios, and test scripts
• Validated data integrity by evaluated functional/non functional use cases