SUMMARY:

• Industry - leading Scrum Master, Content Management and Quality Assurance Professional possessing 13 years’ of software testing experience with over 5 years of QA Lead experience working extensively in multiple industries including Healthcare, Ecommerce, Retail, POS, SAP, Expense Management and Reinsurance.
• Proven expertise in Data Warehousing, Web and Client-Server Systems. Involved in all phases of product life cycle, including gathering of requirements, risk analysis, test planning, test strategy, testing, defect management and resource management. Highly proficient at developing and maintaining test scripts based on use cases, requirements and specifications. Possess superior analytic and troubleshooting skills as well as being an excellent communicator, self-starter, quick learner and a strong team player focusing on project scope, quality and deliverable. Expertise in various testing tools and methodologies (Agile, RUP and Water Fall). Extensive experience in performing Functional, System Integration, Security and Regression testing. Implemented automated testing process using Selenium. Assisted and coached QA/Business/Marketing teams in geographically distributed environments.

TECHNICAL SKILLS:

QA & Other Tools: Sitecore, FACETS, HP ALM/ Quality Center, TFS, TOSCA, SAP, Microsoft Test Manager, Rational Quality Manager, SharePoint, MS Query, Rational ClearQuest, MS Project, Confluence, Bugzilla, eRAID, Extra View, PVCS Tracker, Selenium, TABS online, Citrix Desktop, TOAD, SOAPUI.

Databases: IBM DB2, SQL Server, Mainframe, ORACLE, Sybase, AS 400.

PROFESSIONAL EXPERIENCE:

Confidential - Houston, TX

UAT Test Lead

Responsibilities:

• Leading UAT, SIT and Data Validation testing for SCI web application for Windows and mobile devices.
• Leading testing efforts for onshore and offshore teams, providing test cases to the participants and conducting demo of the app during UAT kick-off meeting.
• Created test cases in TFS based on business scenarios provided by digital marketing team and IT management.
• Worked closely with Business and cross-functional teams during test planning and getting sign off on UAT test scenarios.
• Provided oversight and assistance to representatives from business, marketing and content management teams during UAT testing and created documents for UAT Test Planning, UAT Test Strategy, Pre-UAT and UAT Timeline and Scheduling, UAT Testing Kick off Presentation.
• Participated in daily focused stand-ups and weekly scrum meetings to finalize user story priorities to work on and later update the status in Rally.
• Extensively used Sitecore for content authoring and QA validation.
• Used Sitecore for adding, editing and publishing content and images on website.
• Tested salesforce and logged defects.
• Used HMIS to approve SCI business contracts created by business representatives and funeral counselors.
• Performed UAT testing on iOS and Android devices (responsive design) and cross-browser testing on desktop and reported issues in TFS.
• Used Simulator to test images for iOS and Android phones, and worked with developers to resolve issues.
• Attended bug triage meetings, assisted QA manager and Dev team in finding duplicate bugs in TFS and took ownership of bugs retesting after resolution.
• Created and submitted QA Status Report to QA Manager and IT Director.

Environment: Rally, TFS, Quality Center ALM, SharePoint, Sitecore, Pillar, HMIS, MS Outlook, MS Excel, AT&T web meeting.

Confidential - Buffalo, NY

UAT Test Lead

Responsibilities:

• Managed all aspects of project, assigned responsibilities and task, provided access to QA team members to project tools, SOPs and SharePoint, created manual for new employees and provided presentation for UAT and processing Claims in FACETS for Offshore team.
• Lead the SIT and UAT testing effort for Copay, Coinsurance and Deductible amount validation, service id validation and limits after processing Claims in FACETS and provided assistance to Offshore team in defect management and Triage including,(assigning defects, identifying duplicates and setting priority and severity level).
• Assigned UAT test cases to business and marketing teams.
• Work in the Agile development environment with prioritizing User Stories in Product Backlog and Sprint Backlog in Rally.
• Used Rally for sprint planning meetings.
• Performed Cross-Browser testing for BCBS web application for application compatibility.
• Performed Boundary Value Analysis, Navigation, Menus, Links, Buttons and Database testing.
• Created Requirement Traceability Matrix (RTM), Estimation and Schedule.
• Extensively used Microsoft CRM for change request and trouble tickets, assign task to QA team and Configuration team for testing and peer reviews.
• Created weekly status reports and provided status to Management and Stakeholders.

Environment: Rally, FACETS application, Quality Center ALM, SQL server, IBM Mainframe, SharePoint, MS Outlook, MS Excel, Citrix application, AT&T web meeting.

Confidential - Houston, TX

UAT Test Lead (Facets Claims Testing)

Responsibilities:

• Developed and executed test plan and test cases to support Facets application.
• Lead SIT and UAT testing for FACETS application.
• Created test cases and presentation for UAT testing and managed and lead defect triage meetings.
• Used JIRA for bug tracking.
• Created test data for HMO and PPO health plans for Individual and family plans (Large group, Small Group).
• Played an Integral role in developing a manual that established a consistent knowledge base among employees by documenting procedures to process medical insurance claims.
• Extensively involved in adjudicating and analyzing claims in FACETS application.
• Created Subscribers/Members in Facets and assigned eligibility.
• Reviewed results in claims inquiry module to ensure that health insurance claims are processed in accordance with the guidelines and provided to business and marketing teams for UAT.
• Performed data validation for benefits, deductibles and coinsurance.
• Tested Claims for In Network and Out of Network Providers and documented results.

Environment: FACETS Application, JIRA, SharePoint, SQL Server, MS Excel, MS Outlook, AT&T web meeting.

Confidential - Torrance, CA

Data Analyst/QA Engineer

Responsibilities:

• Worked remotely for Confidential Data warehouse projects and connected via VPN and Citrix desktop.
• Created, Implemented and maintained excel SQL workbooks with queries to perform QA validation on SQL server and used it as test case against requirements.
• Executed SQL queries and captured result to get the row counts, NULLS and Zero values when data is loaded into Staging tables
• Performed Date validation, calculated final paid amount between monthly incremental loads and updated the sum value difference in SQL workbook.
• Identified and reported issues/defects and worked with ETL developers for resolution.
• Performed QA validation for Pharmacy,, Eligibility, Claims and Providers.
• Created weekly status report for QA testing effort.
• Provided test results, test data and defect analysis report to business users for UAT testing.

Environment: TFS, MTM, SQL Server, Data Stage, Citrix XenApplication, MS Excel, MS SQL Server Management Studio, AT&T web meeting.

Confidential - Houston, TX

QA Test Lead

Responsibilities:

• Assisted and coached offshore QA team in creating test plan, test scenarios and test cases.
• Assisted UAT testing efforts, created and assigned test cases to business users.
• Provided oversight and assistance in remote projects for Accenture clients.
• Participated as a member of the project leadership team by providing input from a consulting perspective, for testing-related activities and supported the user acceptance test planning and execution.
• Facilitated all other testing activities and strategically utilized QA team members to participate in functional testing for clearing backlogs where necessary.
• Created weekly status report, requirement traceability matrix and test deliverable.

Environment: HP ALM/ Quality Center, MTM, TFS, SAP, Rally Test Management tool, MS PowerPoint, MS SQL Server, DB2, IBM Mainframe.

Confidential - Jackson, MS

QA Test Lead

Responsibilities:

• Created test plan, test strategy and test scripts in HP ALM Quality Center and Rational Test Manager.
• Developed projects in Bugzilla and assigned to developers for defect resolution. Assisted and coached QA team members to log defects in Bugzilla and generated documents.
• Generated requirement traceability matrix and test matrix.
• Participated in sprint planning meetings and prioritizing user stories using Rally.
• Created automated test scripts for regression testing.
• Performed data analysis to identify data mismatches supporting data migrations and version changes in both Medical Claims and Pharmacy Claims.
• Extensively involved in UAT testing, used production and historical data.
• Provided enhancement request to dev team to change the icon view to table view structure for BCBS mobile application which successfully reduced defects by 70%.
• Provided guidance to the technical and business test leads, on how to organize testing phases, estimation, what tests to develop, reviewed test plans, test cases and attended project meetings.
• Worked closely with product owner to keep the backlog updated and communicated any change in user story to development team.
• Defined, generated and reported testing status to project leadership and client.
• Provided services in performing post-implementation validation in Production.
• Assisted in providing application walk-through to Internal Auditors.

Environment: Rally, HP ALM/ Quality Center, Rational Quality Management tool, Selenium IDE, Bugzilla, SOAPUI, MS SQL Server, Mainframe, AS/400, XML.

Confidential - Eagan, MN

QA Test Lead

Responsibilities:

• Provided test lead services selected based on the level of support requested by the project managers.
• Reviewed requirement document with business users and created QA test plan and test script for Safety Capture project.
• Participated in testing the scan, recognition and export functionality of Scantron iNSIGHT scanners, also tested the administration and monitoring console for Flexi Capture web-based application to validate and ensure safety regulations and procedures.
• Performed cross browser compatibility testing using different versions of Internet Explorer, Firefox, Safari, Chrome for web based safety forms filled by employees on the floor in manufacturing industries.
• Attended defect triage meetings and prioritized the severity level of defects. Worked with offshore developers for quick resolution.
• Worked closely with QA test team and business users and lead all aspects of testing efforts, ensuring team members were accurately performing functional, integration, regression, and UAT testing for each project.

Environment: Java, Windows XP, Windows 7, SharePoint, MS SQL Server, MS Office Tools.

Confidential - Minneapolis, MN

Sr. QA Analyst

Responsibilities:

• Developed and delivered project-defined testing deliverables such as test strategy, test plans, test cases and test results and imported them in SharePoint.
• Reviewed business requirement document and created test scenarios and test cases for Functional, Integration and Regression testing.
• Used TABS online to log defect during QA testing activities.
• Created reinsurance proposals and firm order contracts for clients in USA and Europe in QA test environment.
• Performed QA testing for Sales Management, Accounting and Contact Management web applications in cross browsers.
• Tested Disaster Recovery and Accounting reports for USA and European markets.
• Involved in User Acceptance Testing.

Environment: MS SQL Server TABS online, SharePoint, Citrix, Windows XP, .NET, MS Office Tools.

Confidential - Bloomington, MN

Sr. QA Analyst

Responsibilities:

• Performed test consultant responsibilities under the direction of project leadership and created test plan, test scenarios and scripts for member and non-member registration and log on portal.
• Tested administration and security by using customer-specific Look up My Username/Log on with Security Question limitations.
• Performed smoke, functional, integration, regression and UAT testing during various phases of SDLC. Logged defects in Extra View.
• Conducted back-end validation on DB2 & SQL server by running SQL queries.
• Facilitated UAT testing and assisted business users in identifying scenarios and test data.

Environment: Java, ExtraView, MS SQL Server, IBM DB2, Windows XP, HTML, MS Office Tools.

Confidential - Atlanta, GA

QA Test Lead

Responsibilities:

• Served as a QA lead and generated test plan, test strategy and scripts and performed functional and regression testing on POS application.
• Tested application modules such as Scheduling, Financial Reporting and Inventory.
• Logged defects in Mercury Quality Center.
• Creating test data and matrix to support testing activities.

Environment: Windows XP, XML, Java, HTML, MS SQL Server, Quality Center, MS Office Tools

Confidential - Bloomington, MN

Sr. QA Analyst

Responsibilities:

• Responsible for creating Test Cases using business logic and user requirement.
• Used business requirement and use cases to develop multiple testing scenarios.
• Tested Product for copay, HRA, MOPS (Maximum out of pocket), PSL (Plan Stop Loss).
• Generated Global and Division option templates for testing and defined the adjudication order within a benefit category.
• Logged defects in Mercury Quality Center 9.0 with steps to Re-create.
• Performed Backend Testing in IBM Mainframe and created SQL queries in DB2 and SQL Server to retrieve data.
• Performed functional, integration, system and regression testing during the various phases of SDLC.

Environment: Mercury Quality Center 9.0, DB2, IBM Mainframe (Anchor), SQL Server, Java, WINDOWS XP.

Confidential - Eden Prairie, MN

Software QA Analyst

Responsibilities:

• Responsible for writing Test Plan and Test Cases in Confluence and created defects in eRAID.
• Tested various Confidential ’s templates for product shopping cart i.e. one page checkout, two page checkout and three page checkout templates.
• Tested products available for sale in supported locales by adding product(s) to the shopping cart.
• Performed QA Testing to verify that product(s) in unsupported locales are restricted for sale.
• Tested online product(s) available for sale as a buyer and verified that transaction submitted successfully after entering Credit Card information on secure payment page and Order Confirmation Number is generated. Tested VAT identification number for European customers.
• Performed back-end testing to verify the transaction has been submitted and approved.

Environment: Java, Confluence, eRAID, Oracle9i, TOAD, WINDOWS XP, MS Office Tools.

Confidential - Saint Louis Park, MN

Software QA Analyst

Responsibilities:

• Involved in dealing with different modules (Members, Eligibility, Claims, Spending Accounts and Accumulators).
• Created test data for claims which resemble with the actual data and verified those transactions were processed successfully and accumulators were working properly.
• Tested the resolution of claims in Claim Queues and verified that they are processed successfully.
• Participating in the entire development life cycle from the functionality requirements through deployment & maintenance.
• Prepared test cases, as per Functional and Business requirements for System Test Specifications.
• Extensively used Test Director 8.0 for Test Planning, Requirements Management and Defect Reporting, Tracking and executing manual Test cases.
• Interacted with analyst, system support staff and developers to discuss bugs and enhancements. Attended defect tracking meetings with the Developers and Users.
• Performed SIT testing and assisted in UAT testing activities.
• Conducted Back- end testing, writing SQL queries in Oracle.
• Cross browser testing was performed for different browsers under different versions.

Environment: Java, Mercury TestDirector 8.0, Oracle9i, WINDOWS XP, MS Office Tools.

Confidential - Eden Prairie, MN

Software QA Analyst

Responsibilities:

• Responsible for writing and executing test cases in TestDirector.
• Performing system, integration, regression, positive and negative testing.
• Testing Confidential ’s Expense Link Web Based Application.
• Testing application as a Confidential Internal Employee.
• Testing Application as a Payment Approver.
• Testing application as a Manager/Reviewer with signing authority.
• Creating Expense Reports as Confidential Internal Employee, calculating and reviewing the correct amount of reimbursement based on the thresholds.
• Testing Confidential ’s Expense Link application for multiple languages.

Environment: Mercury TestDirector 8.0, DB2, C++, WINDOWS XP, MS Office Tools.

Confidential - Golden Valley, MN

Software QA Analyst

Responsibilities:

• Responsible for writing test plan and test cases using RTM (Requirement Traceability Matrix).
• Performed data validation tests by running SQL queries in Sybase using MS query, ProfileStage and Brio as tools.
• Helped Data Modelers getting correct abbreviations for attributes for conceptual data model using Sybase Power Designer as a tool.
• Reported defects in PVCS Tracker and communicated with developers to resolve the issues.
• Tested LINX applications, online customer survey Test Notes.
• Performed Positive, Negative and Regression testing for online customer survey Test Notes.
• Performed testing for Copay Accumulator Text Files for ConnectiCare. Verified Copay Accumulator Bucket Codes.

Environment: PVCS Tracker, Sybase, windows XP, UNIX, DataStage, Brio, Exceed.