SUMMARY:

• Energetic, innovative manager/analyst offering extensive experience in the areas of Quality Assurance, Software Testing, and Business/Systems Analysis. Over fifteen years experience in the software industry with a keen interest in Human Centered Design and User Experience. Outstanding professional who takes great pride in her solid track record of technical leadership. Recognized for teamwork, integrity, commitment and the ability to consistently meet and exceed performance objectives. Additional strengths include:
• Analytical/Problem Solving
• & Development
• Organizational Skills
• Process Improvement
• Documentation Review
• Customer Relations
• Communication Skills
• Coaching

TECHNICAL SKILLS:

SKILLS: Extensive knowledge of hp Quality Center ALM Tested applications developed in the following languages: VB, SQL Server, C#, C++, .NET, Java, proprietary language developed by MCSI, PHP, Salesforce Intermediate knowledge of TOAD, SQL, FTP, Atlassian JIRA, Confidential Compare, Rational ClearCase, ClearQuest, and RequisitePro

PROFESSIONAL EXPERIENCE:

Confidential - Phoenix, AZ

Quality assurance project analyst

Responsibilities:

• Responsible for ensuring release and testing functions are professionally planned, adequately resourced and efficient. Produce test strategies to monitor testing is accurate in relation to the delivery of software releases, defect repairs, and developments into various environments.
• Maintain test documentation, reports, and internal use User Guides.
• Report metrics of test progress for each cycle of testing.
• Created entirely new folder structure in ALM for this project to include Knowledge Transfer, Data Set-Up, End-to-End Testing, Learning Modules.
• Hold regular defect review meetings with multi-functional team.

Confidential - Scottsdale, AZ

Quality assurance tester

Responsibilities:

• Created test team SharePoint documentation: defect tracking, helpful links & sites, insurance acronyms and glossary, forms & templates, and requirements traceability. Introduced, wrote, and trained testers on Quality Center ALM test standards and best practices.
• Created complete folder structure in Quality Center ALM for current application and other applications the team supports.
• Manual software testing of rate to issue application features for multiple lines of insurance; property, general liability, inland marine, garage liability.
• Key contributor on team as temporary Test Lead.

Confidential - Phoenix, AZ

Software quality assurance analyst ii

Responsibilities:

• Regression and negative testing
• UI and compatibility testing
• Data interface & migration testing
• Functional and UI design requirements review
• Test plans, cases, processes
• QA & QC standards documentation

Confidential - Scottsdale, AZ

Associate Engineer Senior

Responsibilities:

• Reproduced customer-reported problems and verified new hardware and software customer products on the current TVE platform.
• Wrote test procedures and updated documentation in preparation for the latest TVE and HAP releases.
• Participated in HAP R2 system requirement classification, tested scenario identification, and associated requirement mapping activities in support of the SIT team test planning.

Confidential - Phoenix, AZ

Software Testing Engineer

Responsibilities:

• Introduced formal defect tracking to the team.
• Prepared documentation to support software applications and developed internal operational guides for QA.
• Performed extensive manual testing for web-based applications, embedded solutions for MFDs and tablet software which interacts with MFDs.

Confidential - Scottsdale, AZ

QA Specialist, Client Services Manager

Responsibilities:

• Monitored compliance with corporate information system and security policies, procedures, and processes. Responsible for all internal auditing activities. Determined departments or operations to be audited and the timing and frequency of audits. Coordinated audit activities with external auditors. Monitored compliance with FDA regulations and guidelines.
• Managed the customer service business, shipping, and office management units and the performance of individuals within the units including coaching, developing, and evaluating the performance of the team members. Set standards, compiled information and benchmarked their operations.
• Managed creation of Test Plans, Test Cases, and defect tracking documents. Executed quality assurance checks on all testing performed by project for touch screen and PC-based applications. Tested internal guidelines and checklists for usability and correctness. Wrote procedures and Work Instruction Guidelines for new processes.

Confidential - Scottsdale, AZ

Systems Analyst - Software Tester

Responsibilities:

• As test Lead, tested and analyzed complex software projects and database updates. Reported on the current status of an application and made recommendations for enhancements. Developed, documented, and executed master test strategies and test cases. Possess strong communication skills to interact with disparate development teams, middleware, and other IS teams.
• Managed the testing efforts on multiple component teams during a gated SDLC methodology, including the design, development, evaluation, and re-design of multiple applications. Generated test requirements and test cases from high-level functional specifications. Created and managed the test user administration manuals for three assigned applications; database inserts, internal security tool.

Confidential - Phoenix, AZ

Manager, Customer

Responsibilities:

• Managed the maintenance and distribution of claims processing system User Learning Guides and Trainer’s Tool Kit. Wrote enhancements to the guides. Performed project management and change request review process for system customization. Built medical provider contracts using the proprietary Med-Talk programming language for complex facility contracts for clients. Spearheaded the customer system updates and routine communications.