SUMMARY:

• Over 20 years of experience in QA test lead management including the use of automated and performance tools, QA, UAT testing, and coordination using the latest Agile and Waterfall methodologies and processes.
• Has a background in software design, development, coding, and team management on multiple platforms and systems.

TECHNICAL SKILLS:

QA Tools: WinRunner 4.07 - 7.5, Confidential ALM 11.52, QTP 11.0, Quality Center 9.2, SilkPerformer 3.5-4, LoadRunner 7.8/8.0, TestDirector, SilkTest 6.5, Bugzilla 4.4.2, TeamTrack, Buganizer, Jira 7.1, TeamSite, SharePoint 2007

Languages: C, C++, JAVA, PL/I/2, VB 4-6, ADA, BASIC, JCL, FORTRAN, PASCAL,COBOL, PROLOG, ASSEMBLER

Databases: DB2 2.1.2-5, Oracle 7.2-8, MS Sqlserver 6.5, Informix 7, SysBase 11,Approach 97-98, Access

Systems: Win/3, Win 95/98/ME/XP/Vista/7/10, Win NT 3.51/4.0/2000, Redhat 7.1,Unix, Mac iOS, OS/2 1.3-4, Confidential OS 4.0, MS-DOS, AIX 4.3, MVS/OS,MVS/ESA, IBM 30XX, WYLBUR, VM/XA, VM/SP HPO, NCR IRX/ITX

Other: Office 2010(Excel, PowerPoint, Visio, Word), Salesforce 13, SecretClearance, HTML, Agile/Waterfall Methodologies, Visualizer/2, Intersolv,ODBC 3.01, REXX/2, REXX/VM, VSAM / ISAM, IBM LAN MANAGER,Notes 4.6, Vantive, Hyperion, PeopleSoft, SOX, GRC,Browsers (IE, Firefox, Edge, Chrome, Safari, Opera)

PROFESSIONAL EXPERIENCE:

Confidential, Foster City, CA

QA Team Lead

Responsibilities:

• Supervise and coordinate QA Testing of internal employee web site (Insite 3.0) built on AEM content management and mobile platforms (iPhone, iPad). Wrote/Ran functional and scenarios based test cases. Verified on various browsers on Windows 7/10 (IE 11, Firefox, Chrome, Edge) and Mac/Safari.
• Wrote automation(manually record) test cases (ALM/QTP).
• Entered, reviewed and resolved defects (Jira).
• Provided morning/evening testing status.
• Attended design and department meetings.
• Represent department in morning and evening offshore scrum meetings.
• Coordinate testing resources and help resolve issues.
• SharePoint document tracking.
• Gather and present UAT KPI(Key Performance Indicators) metrics.

Confidential, Sunnyvale, CA

QA Test Lead

Responsibilities:

• Wrote functional and scenarios test cases for IT PCF(Project Control Form)/Oracle R12 and iSales tool.
• Enter and resolve bugs (Bugzilla).
• Provide daily status.
• Attend design and department meetings.
• Coordinate testing resources and help resolve issues.
• Supervise UAT testing effort.
• Sharepoint document tracking.
• Gather and present UAT KPI(Key Performance Indicators) metrics.

Confidential, Mountain View, CA

UAT Lead Coordinator

Responsibilities:

• Coordinate and support UAT Test projects for Commercial Strategies and Operations across APJ(Asia/Pacific/Japan), AMS(Americas) and EMAE(Europe/Middle East/Africa) regions.
• Provide daily status.
• Attend and lead conference calls.
• Work with Project Manager to coordinate various concurrent projects.
• Coordinate testing resources and help resolve issues.
• Gather and present UAT KPI metrics.
• Sharepoint document tracking.
• Administer Confidential ALM Quality Center (11.5)

Confidential, Sunnyvale, CA

QA/UAT Analyst

Responsibilities:

• Developed, executed, and maintained UAT test scripts for upgrade of eCommerce Support web site (Black Box/GUI) using current BRD (Business Requirement Docs) and FRD (Functional Requirement Docs).
• Worked with and lead end user testers to resolve issues.
• Entered and resolved bug issues.
• Worked with offshore development and test groups.
• Worked with Quality Center/ALM to manage testing effort.
• Tested on multiple browsers.
• Live testing.
• Go/No Go live release.
• Installed Linux on laptops for special browser testing.

Confidential, Mountain View, CA

QA/UAT Analyst

Responsibilities:

• Developed, executed, and maintained UAT test scripts for eCommerce web site(Black Box/GUI) using current BRD (Business Requirement Docs) and FRD (Functional Requirement Docs).
• Worked with and business analyst testers.
• Entered and resolved bug issues.
• Work with Jira and TeamSite tools.
• Tested on multiple browsers.

Confidential

QA Analyst

Responsibilities:

• Developed, executed, maintained and debugged SAP Regression scripts using Confidential QTP and Quality Center.
• Update and maintained Program Assurance Access DB.
• Debugged scripts for regression tests.
• Contributed to company newsletter as a staff writer.
• Load testing (LoadRunner) of Army logistics SAP data where housing system.

Confidential, Palo Alto, CA

QA Analyst

Responsibilities:

• Developed, executed, maintained and debugged SAP GRC (Governance, Regulatory and Compliance) Sarbanes Oxley tools (Black Box/GUI).
• Attended Agile scrum meetings wrote test plans, test cases and provided feedback.
• Worked with development and solution management to resolve issues.
• Written and performed load testing on SAP GRC system (Load Runner)
• Managed multiple projects.
• Worked with offshore development and test groups.
• Verified bugs and test new build features.
• Improved best QA practices.
• Reviewed software documentation.

Confidential, Fremont, CA

QA Analyst

Responsibilities:

• Tested upgrade and rollback of Confidential RISS ( Information Storage System).
• Tested Web GUI archival user interface (Black Box/GUI).
• Tested daylight savings time changing.
• Documented defects and verify fixes.
• Updated install/rollback documentation.

Confidential, Mt. View, CA

QA Analyst

Responsibilities:

• Tested builds on a weekly basis for new hardware release.
• Identified problem areas, enter bugs, and verify fixed bugs.
• Attended agile scrum meetings.
• Created new tests for weekly test suites.

Confidential, Mt. View, CA

QA Analyst

Responsibilities:

• Team lead for internal project tracking system; performed bi-weekly monthly build testing (Black Box/GUI).
• Wrote, automated (Java & C++) and executed tests.
• Provided weekly status; worked with development to resolve issues.
• Certified builds for release to production.
• Mentored junior members.
• Employed QA best practices.
• Wrote tests, and verified (bugs / Buganizer) e-commerce transaction shopping application.

Confidential, Milpitas, CA

QA Analyst

Responsibilities:

• Performance testing (LoadRunner 8.0) of Siebel 7.7 system customer service software.
• Set up controller/Vugen machines, wrote scenarios, LoadRunner scripts, and debugged
• Provided documentation and recommendations.
• Worked with development in performance analysis.

Confidential, Mt. View, CA

QA Lead Analyst

Responsibilities:

• Performance testing (LoadRunner) and functional testing of third party web based applications (PeopleSoft human resources application and Hyperion financial software).
• Functional tested Fireman’s Fund web based application. This included writing, reviewing, of test plans, use cases, performance test plans, test matrices, manual tests, and automated testing (QTP).
• Bug council meetings, go/no go decisions; implement best practices methodologies, track/resolve, and travel to client sites in order to work with developers, QA personnel and client members to resolve issues and implement software.
• Full software life cycle from development to product release.
• Developed QA team, mentored junior members including hiring and evaluation
• Evaluated software tools such as bug tracking system.

Confidential, Mt. View, CA

QA Analyst

Responsibilities:

• Functional testing of AOL Calendar 9.0 Optimized for SE/LE clients. This included writing, reviewing, upgrade and execution of time block, printing, system integration, month view, week view, day view, TAF, Sharing, Install, Low Ram and Sync (off/online) against IE 6, Netscape 7, IE5 for Mac, Safari for Mac OS 10.3 and the AOL 9.0 and 9.0 Optimized SE and LE clients.
• Created and ran test cases for Enigma project. Tested DIL upgrade tool on all supported platforms.
• Attended bug scrub meetings.
• Worked with developers to resolve issues. Full software life cycle from development to product release.

Confidential, Cupertino, CA

QA Lead

Responsibilities:

• Built the QA department. This included performance plan, test plan and QA standards development, Automation of test scripts (WinRunner 7.5).
• White box testing of gui interfaces and black box testing of Java code, middleware and data integrity of the backend databases (Oracle 8).
• Regression, stress, user interface and usability testing of web enabled application. Development of performance tests (LoadRunner 7.5) for a web commerce application. Lead Support/QA resolution meetings
• Worked with development to resolve bugs.
• Screened and Interviewed perspective candidates.
• Supervised and mentor QA members. Full software life cycle from development to product release.

Confidential, Santa Clara, CA

QA Lead/Director

Responsibilities:

• QA testing and performance of a wireless enabled software for the Confidential platform ( Confidential OS 4.0) on the Confidential VII.
• Testing of all supported server platforms (NT 4.0. /2000).
• Development of performance tests (SilkPerformer 4) for a B2B commerce site. Built the QA department from scratch.
• This included performance plan development, Automation of test scripts (SilkTest), tool evaluation and selection.
• Performance testing White box testing of gui interfaces and black box testing of Java code and backend databases.
• Bug tracking and help desk software evaluation and selection.
• Setup and support of build process.
• Wrote documentation for release.
• Test plan development.
• Worked with development to resolve bugs.
• Worked with Information Services to resolve user incidents.
• Interviewed perspective candidates.
• Quality control of web site user interface and usability. Full software life cycle from development to releasing the product.