SUMMARY:

• Quality Assurance (QA) Consultant with over 15 years’ experience in all stages of System Development Life Cycle including requirement definition, design, architecture, testing and support
• Master’s Degree, Electrical and Computer Engineering, University of Western Ontario including CSTB/ISTQB Software Testing Certification
• Exceptional QA involvement, from requirement analysis, developing test strategies, test effort estimation, test scripts, to test implementation, test execution, and test automation

TECHNICAL SKILLS

Operating Systems: Unix (AIX, Solaris, Linux), OS/2, MVS, DOS, Android 4/5/6/7, iOS 7.x/8x/9x/10x, BlackBerry 7.1 OS, Windows 9x/2000/XP/Vista/Win7/Win10/, Apache Solr, Java EE, WebSphere, Citrix, VMWare, MS SharePoint, Windows NT/2000/2003/2008

Development Languages: C++, Java, VB, .Net Framework, Korn Shell, Awk, PL - SQL, T-SQL, HTML, XML

Databases: DB2 7.1, Oracle 10g/11g, SQL Server 2008/2012/2014, IMS, Access 2000, Teradata

Web: HTML, XML, WSDL, SOAP, CSS, Java Script, Tomcat, IIS, Oracle Weblogic 11g, WAS 5.1, Adobe AEM

Testing Tools: ALM v12.X / HP Quality Center, HPE UFT/ HP QuickTest Professional, WinRunner, Rational ClearQuest, LoadRunner, Selenium, GitHub, SoapUI, MS TFS, TrackRecord, Jira, Confluence, Rally

Telecom: Avaya CVuIS, DirectTalk 6000, Apropos, Nuance, Cisco IP Telephony, Genesys, Verint, VoIP, PBX, Cisco IP phones, Cisco CallManager, NICE inContact IVR

PROFESSIONAL EXPERIENCE:

QA Lead

Confidential

Responsibilities:

• Coordinated and managed testing activities for D365 implementation project, an ERP application based on Microsoft Dynamics 365 for Confidential Financial and Procurement processes
• Reviewed Business Requirements/ System Specifications documents (BSRD) and Functional Design documents (FDD), developed and implemented D365 test strategies, plans and test cases
• Facilitated regular defect review meetings, and reported testing progress to senior management
• Worked with testing teams to document test result, including collected and organized the evidence required to satisfy SOX regulations
• Assisted with UAT coordination and scheduling, supported UAT leads and testers, managed the defect log in TFS, including validating reported defects and re-testing fixes prior to release for UAT

IVR Test Lead

Confidential

Responsibilities:

• Led IVR test team in utilizing Testing Center of Excellence (TCoE) processes, frameworks, templates & tools to perform all tasks within the Software Testing Life Cycle, including analyzing requirements, creating test scenarios, conditions & scripts, creating & managing test data, performing test execution and managing defects
• Developed system integration test plan for ISD CC project, an IVR system utilizing cloud based InContact technology designed to route calls to selected caseworkers
• Managed test cases in Rational tool (RQM), prepared defect reports and conducted daily triage meetings
• Communicated and interacted with the project manager, business planning teams, various vendor and development teams to advise on status of test planning and execution progression and defect metrics
• Attended meetings comprised of business and/or technical representatives to cover test-dependent activities such as requirement verification and prioritization, test data requirements, test scenario identification and general test schedule matters

Senior QA Analyst

Confidential

Responsibilities:

• Developed system integration test plan for ALC project; corporate content migrated to Adobe Experience Manager (AEM) Cloud
• Performed AEM user setup and workflow testing, end-to-end testing from AEM to ALC front-end, system integration testing and regression testing to confirm that the application meets the requirements
• Coached junior members on best QA practices, and championed continuous improvement of all QA and software testing processes
• Used Zephyr for test case creation, execution and reporting and Jira for defect tracking

QA Analyst

Confidential

Responsibilities:

• Designed test strategies for ECCO Historical Reporting Solution (HRPT) responsible for pulling out of Genesys and Verint telephony related data and placing it into a data mart necessary to support CIBC reporting systems
• Developed SQL scripts to test ETL jobs designed to move data loaded into Confidential Consolidation Layer (mapping rules, source to target counts, data check, data constraints), a custom centralized data warehouse of the HRPT
• Planned HRPT testing effort, tracked requirements and test cases, reported defects and prepared test status reports using HP ALM

QA Consultant

Confidential

Responsibilities:

• Reviewed user stories for the new Showcase store in Edmonton, web and mobile apps (Android), content management (Adobe CQ5), created test cases to ensure that acceptance criteria is met
• Worked with developers in agile environment in order to identify and resolve technical/business related issues
• Responsible for UAT test execution, test case development, test data creation, regression testing, end-to-end defect tracking (Jira Agile), test coverage, progress and status of execution reports

Technical QA

Confidential

Responsibilities:

• Analyzed project requirements and defined the test strategy for Telus Optik on the go project; a multiscreen video service utilizing QuickPlay’s managed service for TV-everywhere-express
• Reviewed Telus XML metadata feed files, verified content ingestion and different delivery use cases (first time, image/metadata update); provided the appropriate feedback to ensure that Telus AMS 2.0 content (SVOD and TVOD) integrate with QuickPlay’s Media Processor
• Planned and implemented testing framework for the Discovery Layer (catalog browsing), Continuous Integration build process, and Open Video Console application (content management interface ) for SingTel “Hawk” project
• Setup test environment, and developed data generation sql scripts required to execute functional test cases

Senior QA Analyst

Confidential

Responsibilities:

• Coordinated test activities with offshore testers for ECP project; an integrated custody solution using TCS BaNCS platform that included trades, safekeeping, entitlements and tax management
• Analyzed custody requirements for new reports, consolidation and rationalization of existing Crystal reports; created and executed the corresponding BI reporting test cases
• Developed test plans, regression test cases for various interfaces with BI/DW trading platform
• Managed test cases, requirements and defects in HPQC, followed up on issue resolution, reported risks and execution status to management

QA Lead/ QA Analyst

Confidential

Responsibilities:

• Coordinated the Functional, Integration and Performance testing of the Inventory workflows implemented within Industrial and Financial Systems ERP
• Reviewed Business Requirements Definition (BRD), Data Models, and System Specification Documentation (consolidated design documents, customization specs) to maintain consistent and traceable requirements
• Developed and executed test plans for IFS software customizations (Inventory, Purchasing, A P), month-end/year-end financial reports and web application, created and executed data migration test cases (IMS database to Oracle)
• Worked with SQL scripts to test ETL required for IFS data migration: data transformation/manipulation testing and data quality/completeness validation
• Created and updated status reports, traceability matrix and record of test results document
• Prepared system testing artefacts such as configuration tests, security tests, recovery tests, load tests and performance tests for in-house built applications (inventory management)

IT Professional

Confidential

Responsibilities:

• Designed, implemented and documented quality assurance deliverables, including test strategies, test plans, test cases, test data (SQL) and test metrics reports using HPQC
• Analyzed the IP telephony software-based Call Recording/Quality Monitoring, designed functional and security test cases for call recording/evaluation/ archiving
• Participated in the Witness applications configuration for the UAT environment, provided recommendations on resources needed for testing and developed test data generation procedures
• Planned test releases, maintained test cases for centralized/local call recording in the Production Acceptance Testing environment (PAT/UAT), documented results and wrote problem reports