SUMMARY

• Over 4 years of experience as senior analyst with strong knowledge in all aspects of the software development lifecycle - requirements gathering, project planning, designing, scheduling, test planning, test cases, testing, defect tracking, risk analysis, management, and reporting
• Lead Analyst for High End Customers - final determination on go or no go on the release deployment
• Use of manual and/or automated testing for, integration, user acceptance, positive and negative, functionality, exploratory, black box, white box stress, performance, browser, end to end and regression
• Automation Experience with Tosca Commander, Selenium, and Ruby/Cucumber
• Strong knowledge and experience in Waterfall and Agile methodologies
• Proven abilities to provide leadership, mentoring and guidance to teammates, both onshore and offshore
• Skilled user with JIRA ticketing system for defect tracking

TECHNICAL SKILLS

Testing Tools: Tricentis Tosca Commander, Ruby and Cucumber

Platforms: Windows (2000, XP, 2003,Vista), UNIX, Linux

Languages: SQL (Oracle SQL Developer, Microsoft SQL Server), Java, ASP.net, HTML, XML, Visual Basic, .ASP, C, C++

Software: Citrix, Microsoft Office Suites, JIRA, Jenkins, SAP, SVN

PROFESSIONAL EXPERIENCE

Quality Assurance Engineer

Confidential, Houston, TX

Responsibilities:

• Heads projects for most import customers, give final designation on release go or no go
• Execute successful release for most important customers with 95% on time delivery
• Slashed defects found outside of QA by over 90%, once becoming lead for high end customers
• Mentored team of onshore and offshore team
• Yielded an improvement of 40% in testing time with the in corporation of test automation with Tricentis Tosca Commander tool for 4 out of 5 pending customer upgrades
• SME, point of contact on questions or guidance on application testing
• Manage multiple projects KPI, deadlines, success criteria and project plan
• Troubleshoot software defects and identify root cause
• Perform data validation by developing and/or executing queries against databases
• Design, develop, enhance and execute comprehensive test case scenarios that will fully exercise software applications under test to ensure that products meet specification and free from defects.
• Oversaw setup for all QA environments for testing

Confidential

Fuel Management Software

Responsibilities:

• FMS - Fuel Management System unites suppliers, distributors, and buyers in the largest fuel management network in North America with billions of gallons managed annually. Key Benefits: 1) Reduced run-outs, retains, and over- & under-payments 2) Lower working capital requirements and fuel costs 3) Streamlined procurement, delivery, sales, and financial management 4) Greater visibility into fuel inventory, true costs, and margins 5) Improved security of supply.
• FS - ForeSite features:1) Real-Time Supervisory View- Accurate visibility into the performance of fuel replenishment operations 2) Operations Rules- Customizable rules for evaluating inventory status, projected usage, potential retain/run-out events, and plan deviations 3) Inventory Exceptions- Early warning indicators of out of tolerance inventory conditions 4) Supervisor Drill Down- Inventory, order, delivery, and sales data captured via automated polling, scheduled import, or manual entry 5) Customizable Branding- Private-label branding and configuration options for distributors
• Alarm Management Services - AMS provides remote site monitoring services to companies. Key Benefits: 1) Monitors sites 24 x 7 x 365 with one hour response 2) Tracks and triages all site alarms determining appropriate courses of action 3) Provides required monthly or period reporting

Support Specialist

Confidential, Houston, TX

Responsibilities:

• Formulated Testing Document for clients on what needs to be tested and verified in new release
• Provided end user support via troubleshooting, diagnosing and resolving issues within the FMS application
• Primary point of contact for live customers
• Subject matter expert on existing functionality as it relates to the industry and its customers
• Provided use cases and value rationale for future development changes to the design team
• Primary consultant on a new implementation
• New customer set up, configuration and
• Supported customer during go-live process

Confidential, Webster, TX

Application Support Specialist

Responsibilities:

• Primary Point of Contact for over 20 high end strategic clients.
• Traveled onsite to various locations across the country conducting software and serve as a consultant regarding clients’ business processes and best practice needs
• Mentored and trained new Level I associates
• Tested any new enhancements or bug fixes that were part of new software release
• Diagnosing, troubleshooting, repairing and debugging large and complex application systems.
• Recommended course of action to resolve problems
• Reports design, reliability, and maintenance problems or bugs to Engineering, QA and Product Management teams
• Resolved highly complex technical and strategic issues
• Worked closely with developers to define, evaluate and troubleshoot software functionality.

Confidential, Webster, TX

Application Support Specialist

Responsibilities:

• Worked special project queue for escalated tech support issues
• Provided on-site, email- and telephone-based technical support to over 25 clients daily
• Documents, updates and closes all support issues in trouble ticket-tracking system in accordance with department procedures and customer service level agreement