SUMMARY

• 10 + years of experience in Software Quality Assurance including testing of Web based and Client - Server database applications, Salesforce CRM, financial/accounting, banking, Claims processing, insurance and travel web-sites & applications on Windows and Mac platforms.
• Comprehensive knowledge of software testing techniques and methodologies including Manual and Automated testing, WebServices, Functional, Regression, Integration, UAT, Ad-hoc, Error Handling, Installation, System and Stress Tests, Bug Reporting, Test Plan Development, Test Cases and Test Scripts Development.
• Comprehensive knowledge of the SDLC, Waterfall and Agile development life cycles.
• Well versed with SQL queries to run the data integrity tests.
• Extensive knowledge and experience testing applications on hand-held devices.
• Strong analytical abilities, self-motivated, well-organized, extremely reliable, quick learner. Capable to perform well under high demand, committed team player. Very goal driven for timely delivery even if challenged by the multiple priorities and resource limitations.
• Provided leadership for testing effort with business analysts, developers, customers and QA testers.
• Supervised an onshore and offshore QA group (5-10 people). written, and interpersonal communication skills
• Team Player.

TECHNICAL SKILLS

Operating Systems: Windows, Mac, UNIX Mainframe (Hogan)

Mobile Operating Systems: Windows, BlackBerry, Apple iPhone, Android

Browsers: Microsoft Internet Explorer 8.0 and up, Microsoft Edge, Firefox, Safari, Chrome, Opera

Languages: SQL, VB, XML, HTML, JAVA

Databases: Oracle, SQL, DB2, MS Access, SQL Server Management Studio

Testing Tools: Quick Test Professional (QTP), Selenium WebDriver, Selenium Grid, Quality Center (QC), Application Lifecycle Management (ALM), Rational ClearQurst, Jira, ExtraView, FogBugs, Rally, Application Lifecycle Management (ALM), Rational ClearQuest, Jira, Extra View, FofBugz, Rally, MS Visual Studio, XML, HTLM, SQL, SoapUI, Rest, OSB (WebLogic Oracle Service BUS), Active Directory Users and Computers (ADUC)

Software: MS Office Suite, MS Web Access, MS Visual Source Safe, WebEX, Adobe Reader, Rational RequisitePro, SharePoint, Wiki, VMware, OneNote, Skype

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Quality Assurance Analyst 4/Test and UAT Lead

Responsibilities:

• Provide QA and UAT leadership for multiple Confidential projects from 2014 until present.
• Work closely with Project Manager, Subject Matter Expert, Business Analysts, Developers and QA.
• Review Business Requirements, Functional System Design and Use Cases.
• Provide the ambiguities collected from QA team and resolve with the help of Line of Business (LOB).
• Create Test Plan, Test Cases, Test Scripts, Traceability Metrics and Test Results Summary documents.
• Track changes in requirements.
• Schedule and facilitate internal and external projects meetings such us: Test Plan, Ambiguities and Defect reviews.
• Manage data flows to ensure that data transfer is correct.
• Provide meeting minutes taken during defect review meeting.
• Provide daily testing progress report using metrics to the project team.
• Responsible for deployment builds approval to QA and UAT environment.
• Provide ALM support as an Admin
• Conduct Smoke, Integration, Functional, Regression, User Acceptance and Cross Browser Compatibility testing.
• Setup and modify a user profile with a specific role permission using Salesforce CRM
• Conduct WebServices testing using SoapUI and REST tool (HTML data modification and submission).
• Create SQL statements to validate database integrity.
• Create and execute Functional and Regression test scripts and recorded test results in ALM.
• Execute Functional and System integration tests across business applications to test the data flow
• Report defects using defect tracking systems such as ClearQuest and ALM.
• Provide leadership, necessary s and assignment distribution to QA team.
• Monitor onshore and offshore QA team daily activities to ensure everyone is being productive as possible during work hours.

Confidential, San Francisco, CA

Senior Quality Assurance Engineer/Test Lead

Responsibilities:

• Responsible for validation of the internal and external Confidential applications (CRM, Axapta, Onyx and PMT) in an Agile environment.
• Worked closely with Product Manager, Project Manager, Bossiness Analyst, Developers and QA.
• Reviewed application requirements, functional designs specifications and user stories to manage and develop test strategies, test plans and test cases.
• Wrote scalable test plan, functional and regression test cases.
• Reviewed test plans, test cases, and test results with the project team to ensure the product test is thorough and complete.
• Developed, maintained and executed manual test cases on various operating systems and browsers.
• Developed, maintained and executed automated tests cases using Ruby API, Selenium WebDriver and Selenium Grid.
• Conducted WebServices testing using SoapUI and REST tool (HTML data modification and submission).
• Conducted Integration, Acceptance, Functional, Regression and browser compatibility testing.
• Analyzed test results and failures, and reported defects from detection to resolution using Rally.
• Generated and executed SQL queries.
• Coordinated testing tasks and projects, including task estimation and scheduling.
• Designed and develop testing tools such as QA test checklists and guidelines.
• Evaluated and recommend testing techniques and methods.
• Coordinated and facilitated meetings.
• Provided technical and leadership to other QA Engineers.
• Lead QA team responsibility for testing nightly Production installs.

Confidential, Oakland, CA

Senior Quality Assurance Engineer/ Test and UAT Lead

Responsibilities:

• Established a formal QA process for small IT Web Development group.
• Responsible for validation Claims processing applications for Confidential clients in an Agile environment.
• Validated Confidential applications on various operating systems and browsers. Tested on hand - held devices such as iPhone 3,4G, Android and iPad 2.
• Participated in reviews and discussions of specifications such as user stories and designs and provided feedback concerning completeness, accuracy, and testability.
• Designed, developed and maintained complex software test plans and test cases.
• Reviewed test plans, test cases, and test results with the project team to ensure the product test is thorough and complete.
• Executed software test cases, recorded results, and reported defects.
• Provided technical and leadership to other QA Engineers.
• Lead and directed less experienced QA.
• Performed Integration, Acceptance, Functional, Regression, UAT and browser compatibility testing.
• Provided quality metrics necessary for determining product release readiness.
• Determined whether software meets quality release standards.
• Worked with developers to reproduce and resolve defects.
• Tracked defects from detection to resolution using JIRA.
• Coordinated testing tasks and projects, including task estimation and scheduling.
• Designed and developed testing tools such as checklists and guidelines
• Evaluated and recommend testing techniques and methods.
• Coordinated and facilitated meetings.
• Helped define and implement processes, procedures, and standards used by the Quality Assurance group.

Confidential, San Francisco, CA

Senior Quality Assurance Engineer/Test Lead

Responsibilities:

• Responsible for validation of Confidential Java-based web front end transactional applications against different platforms, operation systems, and web browsers.
• Performed validation of mainframe HOGAN, AFS and TSYS.
• Responsible to validate the data before and after batch run in HOGAN.
• Responsible for validation of mobile applications on hand-held devices such as IPhone, IPad, Blackberry, and Motorola Droid.
• Performed Integration, Acceptance, Functional, Regression and browser compatibility tests.
• Reviewed functional requirements, designed documents and use cases.
• Developed and maintained QA test plans, functional checklist and test cases according to business requirements and specifications.
• Set up, developed and executed manual test scripts using Quality Center tool.
• Documented software problems in ClearQuest and Quality Center Bug tracking systems.
• Validated resolution of software and specifications defects.
• Worked independently on multiple projects.
• Provided test status reports to the team.
• Generated and maintained various QA traceability metrics and charts.
• Participated in defect resolutions meetings, GO - no GO meetings.

Confidential, San Francisco, CA

Senior Quality Assurance Engineer/Test Lead

Responsibilities:

• Responsible for the hands-on testing of luxury travel applications in an Agile environment.
• Created Defect Tracking process document.
• Established and integrated QA processes tightly with development processes.
• Wrote test plans, test cases based on User Story documents.
• Participated in all phases of development including user story analysis, technical design, and implementation.
• Conducted QA and UAT testing of web based applications against different platforms, operating systems, and Web browsers.
• Reported and analyzed found bugs using JIRA and verified bugs fixes.
• Responsible to approve or deny release of software.
• Responsible for production release .
• Provided test progress to the team.
• Worked effectively with Developers, Project Manager, Technical Publication, Marketing Analyst, and IT Director.
• Participated in daily meetings.
• Tested Confidential application on various operating systems and browsers. Tested on hand-held devices (IPhone (IPhone simulator installed on Mac), Blackberry, Palm Treo).
• Managed an offshore QA group

Confidential, San Francisco, CA

Quality Assurance Engineer

Responsibilities:

• Responsible for validation of Confidential Java-based web applications.
• Provided GUI, Integration, System, Regression and User acceptance tests.
• Responsible for validation of Web Services using SOAP UI/XML.
• Analyzed, tested and certified application specific software.
• Evaluated and resolved highly complex test problems.
• Documented software problems in ClearQuest Bug tracking system.
• Conducted testing of web based applications against different platforms, operations systems, and Web Browsers.
• Generated SQL queries to validate the data
• Created test plans and test cases according to business requirements and specifications.
• Worked independently on multiple projects and provide weekly status reports.
• Reviewed functional requirements, design documents.
• Maintained and improved test plan and test case framework and templates.
• Generated and maintained various QA traceability metrics and charts.
• Participated in defect resolutions meetings, GO - no GO meetings.