TECHNICAL SKILLS:

Technology and Tools: Communicator DocumentManagement Systems Gasper Waterfall/SDLC processing QualityCenter (Mercury Tools) IGrafx MS Office Outlook Lotus SmartSuite Microsoft Access Microsoft Exchange Microsoft IIS Microsoft Office Microsoft Outlook Microsoft Project SRT Microsoft Visio Multi - Trak Paint Shop Pro TSO ISPF Internet Explorer Windows 95/98/2000/2003 NT/ME/XP Crystal Reports Novell Netware SQL Reports iAdmin AgileLife Cycle Processing H Application Lifecycle Mgmt PULSE SQL OpteView

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

QA Testing Coordinator

Responsibilities:

• Wrote test strategies for the testing groups, which included data process flows, which were then used by the test planners in order to write the test plans.
• Coordinated all the testing groups on 5 different projects, each with multiple phases and delivery dates. Responsibilities included Unit Testing, User Acceptance Testing, Smoke Testing when necessary, and End-to-End Testing before being rolled out to production.
• Responsible for managing defect reporting and progress of up to 22 testing cycles, each with their own start and end dates, to upper management twice weekly.
• Responsible for leading defect meetings for the applications involved, based on the testing results entered in ALM. Each defect is prioritized for severity and given a date that it must be researched, corrected and retested, while staying within the testing timeframe of the project.
• Ensured that all pertinent documentation was entered into the correct share point site and Project Manager Universal Work Station (PMUWS) for auditing and archival purposes.

Confidential, Charlotte, NC

QA Testing Coordinator

Responsibilities:

• Worked on 3 different workstreams, with up to 13 different sub-streams, each with their own test strategies, testing groups and timelines.
• Worked with up to 20 applications in each of these sub-streams to ensure that the project is on time and the testing is accurate. Each of these e-Commerce online applications is web-based, enabling the customer to choose the best wealth management plan for their needs. These plans are based on the amount of assets each customer has at their disposal.
• Wrote test strategies for the Testing groups, which included data process flows which were then used by the test planners in order to write the test plans.

Confidential, Charlotte, NC

Sr. Systems Analyst

Responsibilities:

• Worked in the Wholesale Banking area, testing the Confidential application, an e-Commerce application for wire transfers initiated by the customer online.
• Dealt with many external sources of customer inquiries from outside sources, such as SWIFT and FEDWIRE as well as other B2B transactions within the eCommerce LOB, to fully automate the creation, handling and resolution for transactions initiated by the customer through the web and processed through Confidential .
• Worked with developers in creating a more streamlined web-based GUI interface for the application.
• Created data process flows that were then used for the SIT and UAT testing.
• Created test scripts, test cases and execution of tests in the SIT environment.
• Daily and weekly status reports and matrices for department managers.

Confidential, Charlotte, NC

Testing Coordinator/Test Lead

Responsibilities:

• Worked as scribe for different applications during a 4 day JAD session
• Participated in workshops to gather information for a test strategy in consolidating four different work order applications into one unified, updated version for the merger of the two utility companies.
• Created testing strategy and plans for Internet Explorer 11.5 upgrades where over 300 applications are impacted.
• Developed test cases and performed test execution as necessary.

Confidential

Sr. QA Testing Lead and Bus. Analyst

Responsibilities:

• Lead team of six testers in Wausau WI, to test various applications within the Confidential Retirement group. Tested both back end applications and front-end customer transaction application for self-serve online wealth management e-Commerce services.
• Knowledgeable in Captiva document scanning, Case Manager, SOAP UI, FTP Pro, ALM11.5
• Liaison between the client ( Confidential ) and the testers to provide the best resources needed for particular applications within the company’s Retirement group.
• Managed testing team to make sure they were adequately prepared for the tasks needed to perform within the testing realm.

Confidential, Charlotte, NC

Sr. Tester

Responsibilities:

• Worked as Sr. Quality Assurance Tester /Business Analyst for the Software Developers that supported the Gasper and OpteView applications for ATMs
• Wrote requirements, test plans and scripts for various releases throughout the year, supporting multiple applications in the Component Testing Lab.
• Testing for all types of Confidential software - APTRA and SmartClient, for Full Function, Cash Only, Unassisted and Teller-Assist Confidential machines.
• Participated in implementation of new Teller Assist ATMs with the SmartClient application. Did all testing for software packages that are deployed on these ATMs. Also responsible for directing the testers in the labs as they tested the various components of the builds. testing for software packages that are went into SIT as well as production.
• Worked heavily in Quality Center (and now ALM) for test scripts, testing, and logging defects. Also used JIRA for logging validation of test items and issue tracking.
• Facilitated meetings with vendors to discuss defects, root cause analysis and remediation of issues.

Confidential, Charlotte, NC

Sr. Tester

Responsibilities:

• Partnered with different LOBs to coordinate the testing of rewards points’ availability through the Confidential platform, as well as mailings to disseminate the information to the customers.
• Testing was done through a GUI interface, using the eCommerce Line of Business for customers to purchase items from rewards earned through the debit/credit cards.
• Worked with other project managers to prioritize and develop processes for enhancements for various Rewards Programs.
• Provided expertise with projects that incorporates IVR and ATMs, coordinating testing of different credit card programs with their various applications and dependencies.
• Partnered with the Crisis Management Team LOBs to triage major issues that had major impacts to Credit Card and Rewards and identify root causes.
• Handled day-to-day operations with Credit Card Rewards issues and resolutions.
• Acted as liaison between the Confidential Rewards and Debit / Credit Card groups and coordinated the testing of the rewards programs.
• Acted as liaison between the Card Rewards group, technical development groups and third party vendors for changes, enhancements, testing and verification of our projects using the agile life cycle methodology. Agile methodology has become the new life cycle process for Confidential Consumer Credit Card group. The enhancements were fast-paced and rolled out to the customers much quicker, lending itself to the more flexible system of development.

Confidential

Sr. QA Tester

Responsibilities:

• Wrote Functional System Design documents for Confidential middleware applications for Confidential during final conversion.
• Obtained signoff and approval for all documents from stake holders and complied with all audit requirements.
• Wrote and executed Test plans and led testing group which supported all impacted applications.
• Researched and did data mining for appropriate accounts to use for the testing group to verify software changes to facilitate the conversion to Confidential .
• Provided analyst and QA testing support for the Integrated Sales & Services, working on the Merger Team, integrating the Teller Screens and functionality from Confidential to Confidential

Confidential

BA Systems Analyst/ Sr. QA

Responsibilities:

• Sr. Systems Analyst for the Confidential, Host Authorization and Debit Card team and a Sr. Quality Assurance tester using SDLC Methodology to span all phases of development life cycle with main concentration in feasibility, planning, testing and implementation phases.
• Provided business and systems analysis, Business and Functional Requirements documentation, data mapping, gap analysis, and application materials using the waterfall SDLC process.
• Instrumental in product information changes being distributed to customers through direct mail, and coordinating the process through online services and IVR.
• Did data mining for account criteria for the testing processes.
• Provided subject matter expertise, consulting and oversight on project Test Plans/Scripts, Pre and Post UAT Testing Reports (User Acceptance Testing), Implementation Advisories and Production Validation Plans ensuring risk mitigation, requirements traceability, accuracy and quality of products and services.
• Tested changes, and as part of the process, ran changes through batch process and validated that changes had been made and were correct. Regression testing also done through the batch process to ensure changes didn’t affect any other processes.
• Formulated and defined systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Performed analysis of business and user needs by interpreting, analyzing and reporting relevant data based upon customer requirements, writing various documents effectively for a variety of audiences using appropriate languages and level of detail.
• Very rewarding to see what we designed and built becoming reality as a working product for the company.
• All Projects associated with have had no defects and no negative impact on the customers.
• This position was hybrid - after writing the business requirements and passing them to the developers to code, was my responsibility to do the UAT testing on the actual Confidential machines. Primarily used the NCR ATMs with the APTRA software with additional work on the Diebold machines. As the SME (subject matter expert) for the NCR ATMS, I tested all software changes or enhancements, regression testing, as well as hardware changes. I was responsible for writing the Business Requirements for the Envelope Free hardware and software project, I also did all the test scripts, regression testing, UAT testing, hardware testing, and implementation for this new product for the bank. This also involved a new process for imaging the checks that were deposited, which, in turn, created a new system for the item processing teams, audit trails, and all systems downstream of the transactions at the ATMs.

Confidential, Charlotte, NC

QA - UAT Coordinator

Responsibilities:

• UAT Coordinator for User Acceptance Testing for Confidential Fulfillment.
• Verified that the software enhancements for Confidential met the requirements and scope as submitted to the development group in the Business and Functional Requirements.
• Provided support with development team and testers for gap analysis or exceptions before signoffs by the marketing group and implementation to production.
• Supported Voice Guidance additions to the ATMs in California, in compliance with the Americans with Disabilities Act.

Confidential

Sr. Business Systems Analyst / Sr. Test Analyst

Responsibilities:

• Member of IVR team and Confidential Channel Support Group working on the First Union- Confidential Conversion.
• Supported the IVR Team Business Analyst and QA Test Analyst in a hybrid role.
• Identified issues and followed the SDLC process from end-to-end, to implement a fix.
• Business Analyst role supported the IVR when issues were identified through testing then reviewed and classified the issue as a development issue or documentation issue.
• Completed changes to the documentation (Functional Design, Business Requirements, etc.), or worked with the developer to fix the system and then test the fix.
• Worked with third party vendors and other applications to isolate problems and follow through with the correction across the system.
• Test Analyst role supported Test Scripting, Functional Testing, Unit Testing, User Acceptance Testing, Regression Testing as well as Integrated Testing across platforms.
• Testing verification and authentication was done in the Mainframe environment
• IVR testing with Universal Touch Tone (UTT) services and the Advanced Speech Recognition (ASR) services within the telephone banking environment.
• Used the waterfall SDLC methodology for all Confidential projects.
• Worked with the developers to ensure that the correct messages were used for each banking scenario and that all the different components of IVR were pointed in the direction where the correct information was fed into the customer relationship storage, thus giving the customer the correct information when they call into the telephone banking environment.
• Worked extensively with the Voice User Interface documentation.

Confidential, Charlotte, NC

Business Analyst / Change Analyst

Responsibilities:

• Supported major projects relating to corporate initiatives that supported E-Commerce, Telephone Banking and Direct Banking, impacting multiple lines of business and business processes.
• Worked with Platform Technology and its various teams, researching and gathering business requirements for their initiatives from the Use Cases to Business Cases through Business Requirements Documentation, and on to System Solutions, utilizing the Six Sigma methodology.
• Liaison between the Business and Technical departments and component owners through the Functional and Technical Design phases, making sure that the project remained within the scope of the original initiative.
• Worked with Telephone Banking Call Centers, having visited the Tampa and Jacksonville Call Centers for observation and on the various types of desktop applications.
• Participated JAD Sessions involving the future focus for Telephone Banking and E-Commerce.
• Directly supported in the Move Money Project, which allowed for intra-bank bill pay and transfers in a complicated processes that cross several platforms within the bank, in order to provide the customer with consistent service franchise-wide.
• Gathered all the requirements from the affected platforms and lines of business that would be involved with the smooth operation and scope of this project. And compiled the information, with risks and issues that might pose scope creep and possible problems in the foreseeable future, into the business requirements document.
• Participated in the workgroups for several months as we worked on the technical end of the project, including the systems solution document, the functional design document and ultimately, the implementation of the project, while monitoring the progress and addressing issues with scope creep and changes in the requirements that needed to go back through change control along the way.
• Wrote use case/business case on a project within the e-commerce division for different types of products being added to the web-based application.
• Worked with the Bank's LAN/WAN and other mainframe programs that applied to Integrated Planning's needs. current with Lotus Notes, Outlook, shared drives on the LAN/WAN and as well as Word, Visio, Access, Power Point, and Excel spreadsheets

Confidential, Beckley, WV

Responsibilities:

• Worked in banking at various times during my adult career in the bookkeeping department, helping customers reconcile their statements, filing, and doing general bookkeeping.
• Worked as a teller, managing the commercial accounts, handling large sums of money, in charge of travelers' checks, money orders, and cashier's checks.
• Worked as a customer service representative in charge of new accounts, safety deposit boxes, and general sales.
• Was the resident artist for the bank, doing logo designs, promotional artwork; and artwork for the first Confidential card distributed in Confidential .