UAT, Training & Warranty Lead Resume Norwalk, CT - Hire IT People

SUMMARY:

A motivated, results - oriented professional with 10+ years experience in quality leadership positions. Broad knowledge & expertise in implementing quality management system. Adheres to policies and procedures with continual process improvement. Strong mentoring skills with the ability to create and sustain strategic goals through team participation. Excellent analytical and conceptual skills with an ability to translating ideas into results. Focus on enhancing customer satisfaction and profitability. Broad understanding of Quality Assurance methodologies:

PROFESSIONAL EXPERIENCE:

Confidential, Norwalk, CT

UAT, & Warranty Lead

Responsibilities:

Coordinated the UAT sessions with the business team, tracked issues and managed the defect resolution process related to business issues.
Created the Plan to get business users up speed on the enhancements in the new release.
Led the Warranty support process after the software release, held daily status calls, generated daily status reports on a wide issue and was able get all high priority issues resolved by the Warranty Exit date.

Confidential, Bloomfield, CT

Project Test Lead

Responsibilities:

Led the Testing process on a number Database, Financial, Compliance, and Health Enhancement projects -- Two with budgets more that $10 million.
Defined the plan and integrated the test execution on project where the Agile development process was used on several key applications, but most applications used the Waterfall process.
Created data masking techniques that allowed production data to be used in a test region in a HIPPA compliant manner. Then masked production data was integrated with test data to support Reporting.
Led the QA effort in an Agile development environment on a new UNIX Oracle Datamart to allow Analytics on treatment methods that provided better outcomes.
Coordinated the test process on a financial project that impacted 4 business units, over 100 applications and 5 outside vendors.
Insured the development, testing and data collection process was compliant with Confidential Development and QA processes.

Environment: Quality Center, QTP, SoapUI, C#, C++, Java, Oracle, DB2, MS SQL Server, MS Access, XML, NDM, MQ, Message Broker, DataStage, UNIX, Linux, Windows, IOS, Sun Workstation, IBM PC, Midrange and Mainframe, ASP, ASP.net, JSP, VB Script, HTML, Agile, Waterfall, Defect Management Lifecycle, MS Word, Excel, Visio, Powerpoint & Access

Confidential, Shelton, CT

Department Manager, SQA

Responsibilities:

Developed QA portion of business plan for Freedom product line (QA resources, Test Strategy and Test Plan), generating $100 million revenue over four years.
Led QA group implementing and enhancing the Product Development Process, in defining test cases and using defect tracking.
Integrated Automated Test Tools into test process to improve productivity (Rational Robot, Mercury TestDirector & QuickTest Pro).
Insured appropriate event & problem logging was included in the product design to aide in issue resolution.
Initiated weekly Problems Meetings to allow field problems to be quickly identified and addressed.
Utilized Quality Index to quantify individual problem importance and overall product quality.
Facilitated quality improvement efforts related to ISO 9000, Six Sigma, SEI CMMi.
Completed testing on all major system components, despite losing half our manpower during acquisition.
QNX based call recorders with analog and digital telephone input ports.
Linux based call recorders for analog, digital and VoIP input ports using a web interface.
A client application that used the Recorder API and alerted users thru email, page and local alarm
A central database enhancement using a multi-tier server.
Web-based product for Customer Relationship Management that integrated with central database.

Environment: Apache, MS SQL Server, COM/DCOM, .NET, XML, Windows (98, 2000, XP & 2003), QNX, Linux, FTP, TCP/IP, Cisco Routers & Switches, T1/E1/ISDN, MS Word, Excel, Visio, Powerpoint & Access.

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Uat, Training & Warranty Lead Resume

Norwalk, CT

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