SUMMARY:

• I’m an Analyst who wants to understand why everything works the way it does.
• With 13 years of software quality assurance and business analysis experience I have used that curiosity to eliminate inefficiencies, identify damaging defects and produce high quality new and modified software enhancement projects.
• I’ve proven to be successful in fast - paced environments as a self-starter, able to adapt to changing priorities and meet deliverables.
• With each new project I remain motivated to focus on seeking solutions at the root level of the problem to ensure the best possible product is delivered to the customer.

TECHNICAL SKILLS:

• Microsoft Word
• Excel
• PowerPoint
• Project
• Visio
• Visual Source Safe
• SQL
• SQA Suite
• Mainframe
• IBM AS/400
• Rumba
• Hummingbird
• Putty
• Remedy
• UNIX
• Oracle
• HTML
• SQL Server
• Documentum
• SharePoint
• ROBOT
• RUP
• CMM
• IT Unified Process
• Test Director
• Mercury Quality Center
• Amdocs
• TOAD
• SQL Developer
• Clarify
• Clearquest
• Webtrax

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Quality Assurance Analyst,

Responsibilities:

• Leverages knowledge of SQL, UNIX, Windows and Oracle and telecom to perform validation of new enhancements to Voice and Data Mediation
• Analyzes business and system requirements thru entire SDLC to create and execute detailed test plans and test cases, and verify bug fixes
• Enters problems identified into defect tracking system. Works with developers and environment team to clarify and resolve issues as needed
• Manages schedule and tracks project issues for assigned projects
• Collaborates with internal and external stakeholders to review the test strategy for the support and validation of the defined and emerging business requirements
• Excellent verbal and written communication and interpersonal skills that foster collaboration with all levels of the organization, multiple cross-functional groups and diverse personalities

Confidential

Test Engineer,

Responsibilities:

• Responsible for building out and helping to maintain test lab infrastructure
• Wrote and executed test plans and test cases at integration test level of the core application and real-time embedded networked products prior to customer release
• Executed extensive validation of cable TV set top box hardware and software; all features such as digital video recording, customer service messages, parental controls, external storage, multimedia
• Found, tracked and documented defects identified during manual test execution and automated stability testing
• Developed test solutions to validate embedded diagnostic software on IPTV set-tops

Confidential

Sr. Quality Assurance Consultant

Responsibilities:

• Led and mentored junior testers and UAT in areas of Amdocs CSM, Billing, MAF, MPS, and data validation
• Created test strategy and test cases and executed extensive testing of Amdocs modules: Number Management, CSM, reference and price plans
• Conducted and managed evaluation of client review and signoff of conversion process output
• Demonstrated ability to adapt quickly and manage multiple tasks in order to meet project deadlines effectively in a fairly non-structured environment with shifting priorities
• Proactively interacts with Business and IT constituents, and team members from various consulting organizations to ensure the successful implementation of the project
• Worked closely with development team to drive defect resolution and change management
• Exhibited strong UNIX and SQL proficiency thru backend test execution and validation

Confidential

Sr. Quality Assurance Analyst,

Responsibilities:

• Project Test Lead for System Integration Testing. Utilized experience and judgment to plan and accomplish goals and ensure certification of new and modified software programs on AS/400 and UNIX environments
• Responsible for all test planning and execution; including defining and writing test plans, test cases, test scripts and test data for functional, integration and regression, and post implementation testing
• Developed process models and data flows to confirm testing feasibility through impacted POS client, middleware, APIs and database elements, customer billing systems, and vender applications
• Reported daily test status and metrics to critical project members, business and management
• Utilized strong SQL skills to analyze test output and provide test data to the integrated systems
• Interfaced with business and external vendors as point of contact for issue resolution, escalations and test strategy approval. Identified gaps and worked to mitigate issues
• Supported UAT
• Demonstrated success in problem solving and ability to work with individuals at various technical levels to identify, analyze and document defects in software program functions and outputs

Confidential

Quality Assurance Consultant

Responsibilities:

• Exhibited experience testing software applications written in .NET, Visual Basic, Windows 2000, and XML

Confidential,

IT Consultant

Responsibilities:

• Provided quality assurance analysis for web sites developed in HTML Javascript, and C++

Confidential,

Sr. IT Business Analyst

Responsibilities:

• Led 4 person team testing conversion programs for the migration of data from legacy billing system

Confidential,

Sr. IT Business Analyst

Responsibilities:

• Conducted interviews of the client and development groups to identify existing development and testing processes

Business Analyst II & Test Lead,

Confidential

Responsibilities:

• Test Lead for a wireless gateway application developed with JAVA technology, MySql, XML, and WML
• Tested a multi-platform customer care and billing system on Mainframe and UNIX environments