Director of Quality Resume Chicago - Hire IT People

SUMMARY:

Result - oriented program leader with a broad industry perspective who effectively manages transformation for business and IT programs. I have managed waterfall based programs as well as coached agile transformations. I influence and lead from within by communicating thoughtfully with distributed program teams, stakeholders & C -suite.

TECHNICAL SKILLS:

Methodology: Scrum/Agile implementation, SDLC, Lean Six Sigma Process Improvement, ISO, CMM, Business Process Analysis and Use Cases, Project Management, Product Testing and Quality Assurance, ITIL for service organizations, Shared services, Business process outsourcing, Multi-country/Multi-vendor deployments

PROFESSIONAL EXPERIENCE:

Confidential, Chicago

Director of Quality

Responsibilities:

Managed 20+ improvement projects impacting firm policies, SAP and interfacing system improvements for 6 workstreams (matter intake, billing, pricing, concierge client management, electronic billing and collections) saving ~$5 million through productivity projects and adding 5% to the bottomline through projects.
Managed the lean six sigma transformation with 6 Yellow Belt programs per year and 4 Green Belt programs per year for over 700 employees across the world with ~ 160,000 productivity hours saved.

Confidential, Chicago

Program Manager and Senior PM

Responsibilities:

Delivered program with integration across the 10 teams on time and within budget with specialty business increase projected at 10%.

Confidential, Chicago

Program Manager and Senior PM

Responsibilities:

Delivered benefits of 5% business increase through key customer facing initiatives in the program.

Confidential, Chicago

Agile coach and Program manager

Responsibilities:

Delivered ~5% annual transaction volume increase with an integrated POS program.
Delivered ~5% transaction savings for debit, credit and gift card transactions in the Digital program.
Delivered operations, business process model for two large remote order call centers (COC) that outsourced (BPO) call handling (over 100,000 drive through transactions a day) projecting ~$5 million annual savings.

Confidential, Chicago

Senior Manager

Responsibilities:

Identified an offshoring strategy and roadmap to transfer 10% of the business processes in a phased manner saving the firm ~ $10 million annually..

Confidential, Chicago

Lead Consultant & Program Manager

Responsibilities:

Delivered ~$1 million savings annually for a Lean Six Sigma based package evaluation project at HIMSS (Healthcare Information and Management Systems Society) for an outsourced/vendor hosted management application (Project ~18 months, $2m budget, 10,000 hours).
Saved ~$2 million annually for an RR Donnelley PMO project managing the order entry release tracking and QA s (Project ~6 months, $3m, 1500 hour project).
Managed a test automation assessment for the Bobcat OSS (One-Stop Shop) order entry web application with a 10% savings in QA costs.
Managed 3 scrum/waterfall projects at Confidential
Implemented Elite Legal database (77 firm offices, multi-country rollout, outsourced vendor hosted, ~4000 lawyers, 4000 hour project)
Videoconferencing effort for the CIO (all 45 international offices, multi-country rollout)
Client/matter conflict checking system (~4000 lawyers, multi-country rollout)

Confidential

Technical Manager

Responsibilities:

ERP Development Lead - 100% features in enterprise code releases for 4 product implementations.
Saved ~20,000 hours of expert manager time that used to be spent delivering . Hired and trained the team that delivered over 30 business and technical courses for new hires.
IT Process Audits - ISO audits for 12 ERP product teams to ensure 95% right first time product quality.

Confidential

Senior Systems Analyst

Responsibilities:

I am the Scrum coach for a 3 year old seasoned FIRST challenge robotics team.
I provide Agile coaching for MBA and MIS students (3-4 hours/week).

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Director Of Quality Resume

ChicagO

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