SUMMARY:

• 16 years of test leadership experience as a QA Manager & QA/UAT lead
• Detail - oriented, resourceful, analytical, multi-tasker with strong organizational skills
• Effectively establishes trust & strong organizational relationships
• Strong background in business & IT
• Excels in communicating across both business & technical functional groups
• Strong QA methodology experience with agile, iterative, waterfall, and the v-model
• Champion of establishing QA frameworks, methodologies, processes and policies

PROFESSIONAL EXPERIENCE:

Senior QA Lead

Confidential, McHenry, IL

Responsibilities:

• Stack: Linux, Apache, MySQL / SQL Server, Javascipt / AngularJS
• Manage/own QA from inception of project IMS for both legacy desktop and mobile responsive applications for internal team & third party vendors
• Garnered stakeholder buy in for Sahi automation of mobile responsive application
• Created Sahi Pro automation scripts for mobile responsive Aspen IMS
• Leveraged Extreme Programming/Agile/Kanban methodologies for daily work leveraging tools including: VersionOne, Trello, join.me, Skype, Google hangouts, Oracle VM VirtualBox, Eclipse IDE, Webstorm, Slack
• Build test environment VMs from scratch in VirtualBox using Linux, Apache Tomcat, MySQL, Java JDK, Hudson build artifacts
• Ensure quality across all supported browsers & devices
• Utilize SQL queries for backend testing
• Partner with Product Management, PM, UI/UX, Development to ensure project quality
• Conduct weekly story demos to business stakeholders

Confidential

Responsibilities:

• Manage/own QA from inception to launch for FollettCommunity.com, Follett’s social network/online community built on Drupal open source CMS hosted by Acquia
• Responsible for quality across IE, Chrome, FF, Safari, IOS & Android tablet/mobile platforms
• Use Android virtual devices to supplement handset testing
• Test Google Analytics & Mixpanel analytics tools
• Utilize Version One tool for project management and defect tracking
• Conduct weekly business stakeholder demos
• Created Selenium IDE and Sahi test scripts for regression testing
• Extreme Programming development environment, test driven development (TDD)

Confidential

Responsibilities:

• Test state reporting XML SIF exports to Massachusetts Deparment of Elementary and Secondary (DESE)
• Cerity Aspen Student Information System (SIS) state reporting exports with New York State Department

Accenture Project Manager

Confidential, Deerfield, IL

Responsibilities:

• Define an overall corporate Test Data Management strategy
• Define timelines, budget, resources needs, tools for Test Data Management project
• Manage team through full waterfall SDLC
• Present project objectives & status to key stakeholders

Accenture QA Manager

Confidential, Orlando, FL

Responsibilities:

• Manage a team of 30+ QA resources for overall sustainment of Disneyworld.com, Disneyland.com, Disneycruise.com, Disneyvacationclub.com
• Manage a team of 65+ QA engineers on a $1.3 billion project transforming Confidential ’s online & mobile guest experience
• Manage a co-located team across Orlando, Glendale, Argentina and the Philippines
• Responsible for project resourcing, strategy, mentoring, defect management
• Establish and leverage cross functional relationships
• Implement Quality Center for test execution and defect management
• Implement a Deployment process
• Implement a System Integration Testing process
• Agile scrum environment
• Leverage Jira dashboards for metrics generation and issue tracking
• Manage the ramp up of Jbehave automation team (BDD - behavior driven development)

UAT Lead

Confidential, Schaumburg, IL

Responsibilities:

• Manage team of three User Acceptance Testing (UAT) analysts in preparation for UAT of Zurich’s Workflow Management System (WFM) which leverages Pega Systems business process management (BPM) platform.
• Manage UAT for Zurich’s eFile document management system based on IBM’s FileNet.
• Manage UAT offshore team in India to ensure UAT goals are met.
• Provide UAT estimates for UAT team and the needed UAT business resources.
• Responsible for delivery of UAT Test Strategy input, Test Schedule, Test Plan, Test Cases, and Test Results.
• Responsible for managing the planning and coordination of over fifty UAT attendees including Underwriters, Underwriting Assistants, Raters, VPs, Managers, Business Analysts, Trainers, Project Managers and Testers.
• Quickly ramped up business and system level knowledge in the commercial insurance industry.
• Conduct UAT orientation sessions, UAT kickoffs, UAT wrap-up sessions and deliverable reviews.
• Ownership of data setup and test environment preparation for UAT.
• Ownership of UAT defects, UAT sign-off and Go No-Go decision prior to go-live.
• Establish cross functional relationships with development, business analysts, process teams, SIT / QA and Zurich management to ensure support and success of UAT.

Test Lead

Confidential, Chicago, IL

Responsibilities:

• Lead team of three by providing structure, direction, guidance on the creation of Test Cases for Cars.com DealerCenter application. Utilize Xtools and SIY (Sell It Yourself).
• Provide leadership on Quality Center utilization (structure, naming conventions, template tests, etc)
• Provide offshore team in China direction on test case development.
• Ownership of deliverables, timelines, work plans for group.

UAT Lead / QA Lead

Confidential, Bensenville, IL

Responsibilities:

• Lead all testing activities related to various projects and deliverables.
• Development of Testing Strategy, Software Test Plans, Test Cases, Test Schedules, Test Reports, Requirements Traceability Matrices, Defect reporting
• UAT Test Lead & System Test Lead on various projects - for testing, acts as the primary bridge between the business and IS organizations
• Coordinate test environment setup, data needs, third party vendor communication, test coordination, and defect management
• Resource planning, budgeting, mentor / train resources as needed
• Ownership of risk analysis & Go/NoGo decisions
• Provides input into and develop new departmental processes. Test drives new departmental processes and policies.
• Resolve/own/manage all test planning and test execution related issues/defects
• Manage SOX approvals for project test plans and test results
• Testing of all telecom applications including billing, customer service, pos of sale (POS), agent channel applications. SME in Amdocs based CARES, AIM, and vendor applications specific to individual projects.
• Multiple project exposure to web services testing

SQA Engineer

Confidential, Wheeling, IL

Responsibilities:

• Development of Software Master Test Plans, Test Cases, Test Schedules, Test Reports, Requirements Traceability Matrices, Test Scripts, IEEE J-STD-16-1995 Mapping
• Project lead and customer support throughout Software Life Cycle (SDLC)
• Develop Basis of Estimates (BOE’s) for project proposals for USPS.
• Lead process improvement initiatives, create process flows, audit vendor processes
• ISO 9001:1994 and ISO 9001:2000 internal auditor
• Bug/Issue/Recommendation reporting to project team.
• Ensure all government standards, requirements, guidelines are met.
• Automated (internal tool) and Manual testing: performance, load, stress, regression, interface
• USPS Operations & Maintenance Database: Web test lead with production backend consisting of Sun Solaris 9 OS, IBM Webshpere Application Server, and Oracle 9i Database Server. HTTP communication protocol with TCP/IP used as the transport protocol. Messages consisted of a XML message wrapped in a SOAP message wrapped in a HTTP call. Java (J2EE) development environment consisting of static / dynamic pages.
• Test environment backend consisting of Linux Red Hat Server
• Testing of MERLIN client server application developed in MS Visual Studio and upgraded to Microsoft .NET platform for the United States Postal Service (USPS)
• Lead Section 508 accessibility testing of the Rehabilitation Act for the web & applications
• Lead testing on stand alone applications which drive USPS electro-mechanical equipment
• Wireless HP / Compaq Ipaq PDA & Bluetooth testing. Kiosk mode testing.
• Windows 2000 upgrade testing, perform SW builds through PVCS
• Attend internal and customer initiated meetings, test reviews, and teleconferences.
• Google Analytics & Google Webmaster Tools management
• Manage Peru based nearshoring of design & development with PHP, foundation, javascript, css, jquery, photoshop

Confidential

Responsibilities:

• Complete ground up web develoment and maintenance of site
• Blog content creation, search engine optimization (SEO)
• Google Analytics & Google Webmaster Tools management

Confidential

Responsibilities:

• Complete ground up web develoment and maintenance of site
• Blog content creation, search engine optimization (SEO)
• Google Analytics & Google Webmaster Tools management
• Product prototyping & physical product design
• Establish & negotiate contract manufacturing of product in China
• Manage end-to-end order fulfillment life cycle