PROFESSIONAL SUMMARY:

• Highly skilled Technology and business visionary with 15+ years leading the design, development and implementation of high - performance technology solutions. Strong success record in managing robust IT reliable Organizations, setting up disaster recovery solutions, system and network capacity plans and a proven ability to bring the benefits of IT to solve business issues while delivering applications, infrastructure, costs and risks. Provide strategic direction to senior leadership on technology.

TECHNICAL SKILLS:

Technologya and Tools: SAP/ Oracle Windows/Linux Servers Information SecurityMulti - lingual Prod Ops LAN/WAN/VPN Disaster Recovery & Customer Service ITIL Latency Measurement CISSP Operational Support & Analysis Project Management SQLInternet SecurityMS Office / Visio / Project

PROFESSIONAL EXPERIENCE:

Assistant Vice President Information

Confidential

Responsibilities:

• Providing guidance and support todepartmental personnel regarding procedures, and problemresolution
• Prepare progress reports to informmanagement of application performance, projects, and integrity of the Finance IT solutions.
• Serve as the owner of the change andincident management program
• Provide ownership and supervision of disasterrecovery and business continuity programs
• Serves as the central escalation point for Finance Production environment
• Implemented robust Systems Capacity Management process and negotiated successful SLA’s between the business users and IT.
• Created a portal that allowed a single view of KPI’s, incidents, problems, projects and reporting.
• Provide and manage monthly reporting on KPI performance and SLA adherence on key Capacity goals and cost management initiatives.
• Streamlined the support complexity and designed more user fulfillment activities reducing the cost of support and increasing user confidence in IT.
• Automated and documented multiple processes to make complex support activities manageable by first level support to reduce Resolution times and improve first contact resolution.
• Ability to extract data from multiple sources and combine into one reporting/dashboard solution
• Publish approved KPIs and reports including commentary by adopting a joined-up approach with the key business stakeholders
• Monitor and analyze Business Intelligence Systems usage.
• Develop and maintain status reports deliverable to key stakeholders.
• Provide End User support and test functionality while understanding integration points with other teams.
• Good written and oral communication skills and the ability to work with others on both an ad hoc and project team basis
• Providing applications expertise and knowledge for the design, development and integrations of solutions and reports
• Strong interpersonal skills and excellent communicator. Desire to provide top quality service to internal stakeholders from different areas of the firm /geographies
• Willingness and ability to take ownership of issues and manage through to a successful resolution.
• Eye for detail and exception track record in managing and resolving conflict situations
• Ability to negotiate and influence senior management across the businesses
• Ability to build strong partnerships across the business with excellent stakeholder management
• Knowledge of financial markets and market data dissemination

Senior Analyst

Confidential, CA

Responsibilities:

• the successful implementation of the SAP & Sales Force products, including providing functional expertise, guidance, presentation, and instruction on SAP & Sales Force products to sales, operations, accounting and technical teams.
• Configuration of manufacturing business processes, including Channel Management, Customer Interaction Center, CRM and OTC processes.
• Management of Funded Head infrastructure with major partners (Distributors and Resellers)
• Coordination of activities between Direct Sales, Channel Sales and Operations.
• Validation the SAP fit to business requirements; risks, compliance and business process changes
• Import/export process with foreign countries
• Management of cost, schedule, performance, and risk parameters of all ISBU IT Projects
• Management of all aspects of systems analysis, design, development, installation, maintenance, and enhancement for mission-critical application systems for the ISBU Worldwide Sales Operations Team.
• Working closely with Executive Leadership Team, product development teams, technical support, procurement, finance and legal organizations of the company as an adviser for defining / refining current process and also suggesting improvements in process.
• Responsible for the creation of plans and providing application .
• Conducting detailed analysis sessions with end users, technology partners and Exco community for continuing improvements in the user experience and performance.

Broadband Technical Support

Confidential

Responsibilities:

• Supporting end-user connectivity to Confidential Broadband
• Working with Sales team as pre-sales consultant.

Systems Engineer

Confidential

Responsibilities:

• Site Analysis and Field Technical Sales
• PC - Server Installations & Data migration.
• Remote access administration of sites over DSL / Cable and VPN

Helpdesk / AS400 Operations

Confidential, Atlantic City, NJ

Responsibilities:

• Managing AS400 Jobs and Terminal connections, lotus notes and Exchange email
• Successfully developed & implemented a company wide Helpdesk for handling IT Support issues.

PC Network Administrator

Confidential, Atlantic City, NJ

Responsibilities:

• Network administration of Windows NT/Novell environment with AS400 terminals.
• Achieved “Live” migration of entire PC network, including upgrading the network infrastructure.

Client Projects Manager

Confidential, Gaborone, Botswana

Responsibilities:

• Managed all IT Projects including SAP implementations for the Botswana Water Utility Corporation
• Liaison between the SAP Implementation team and business users and working as business advisor to the implementation team
• Data Migration strategist from Oracle and Microsoft databases to SAP
• Internet Servers Administration for the country. Installed & Administered VPN, Satellite, ISDN, Cable WAN and LAN connections.

Office Manager

Confidential, Gaborone, Botswana

Responsibilities:

• Managed day-to-day operations of companies in the group.
• MITA Botswana (Copiers)
• Info Botswana (Internet Service Provider)
• Philips Botswana (PBx Systems)
• BlueSky Networks Botswana (Technology solution provider)