SUMMARY:

• Accomplished professional with a career marked over 15 years of consistent as a SME/Senior Quality Assurance Lead Analyst. Proven record in managing the business analysis and testing of software systems. High level of proficiency in the development and execution of test plans, strategies, and matrices based on business, functional, and technical requirements. Strong experience with System, Regression, and User Acceptance Testing (UAT) on multiple platforms—including banking, utility, financial, insurance, and manufacturing application environments. Thorough knowledge of structured testing methodologies and practices. Effectively participates, coordinates and work with Offshore and Onshore teams

TECHNICAL SKILLS:

Test Tools: HP ALM, VSTS, Mercury Quality Center 11.0 Test Director 7.6, JIRA, Win Runner 7.0, Filesync & DM Tools

Languages: SQL, SQL Anywhere 5.0, C, XML, HTML, Visual Basic, COBOL II, JCL & UNIX

Software/Banking: TSYS, ACBS, SharePoint, ACAPS, FDR, TOAD, KEA, Embarcadero DBArtisan, MQ Series, MS - Word, MS-Excel, TSO/ISPF, ACI Online Banking, ACH, Wire Payments, IDCAMS, SyncSort, Fiserv, Fast, VSAM, FileAid & Lotus Notes

Databases: Oracle 10g, MS Sequel server, DB2, MS-Access & Lotus Notes 6.5

Hardware: IBM PC, IBM LAPTOP, IBM 3090 & HP-9000

Operating Sys: MS Windows, Windows NT, MVS/ESA, UNIX & SUN Solaris

Cloud Technologies: Workday - Custom and Advanced Reporting

Web Accessibility: NVDA, JAWS, Voice Over, Acrobat XI Pro & CC Analyser

PROFESSIONAL EXPERIENCE:

Senior UAT Analyst

Confidential, Philadelphia, PA

Responsibilities:

• Worked with Business as SME for the MDM ( Confidential ) project assisting in UAT testing, reviewing the execution results, and Bill validations during ORT (Operation Readiness Testing) for Opco’s PECO & ComEd.
• Exelon Utilities recently completed development of Common MDM requirements leveraging Oracle Confidential version 2.2 and the Oracle Fusion Platform. The objective is to deploy a common MDM solutions to three Opco’s: PECO (Philadelphia Electric Company), ComEd (Commonwealth Edison) & BGE (Baltimore Gas & Electric).
• ADA Compliance Specialist for PECO website: Coordinated and tested the PECO website for ADA compliance by using the tools, CCA (Color Contrast Analyzer), Screen readers: JAWS (Job Access With Speech) & NVDA (Non Visual Desktop Access) for various browsers: IE, Google Chrome, Firefox & Safari, Adobe PDG checker (for PDF documents on site) and using keyboard keys without mouse.

UAT Coordinator/Senior Analyst

Confidential, NJ

Responsibilities:

• The project is an upgrade of the 3rd party platforms ACI’s Commercial Banking (CB) application.
• The Supported 3rd party components are: WebSphere, Actuate, MQ and DB2
• Regression testing and coordination of Cash Management System applications, Modules covered are: ACH, Account Transfers, Reuters, Wires etc.to make sure that the functions perform the same as before in the updated 3rd party environment
• Making necessary changes in SAM (System Access Management) to meet test conditions.
• Requirements analysis and documentation and raising issues when not clear.
• Test Strategies and Test plans review and updates
• Guiding in creating test scenarios/test cases from Requirements and Use cases
• Helping in building Requirements Traceability Matrix (RTM)
• Directing and assisting the business users for performing UAT (User Acceptance Testing) and logging of defects
• Coordinated Workday related testing by working with various teams

Consultant - Technology

Confidential, NYC

Responsibilities:

• As part of UAT team, helped the UAT team in building the Test Strategy for the UAT Integration of Freddie with the new CSP (Common Securitization Platform) platform
• Created traceability matrix for the 15 IT projects (Agile as well as Waterfall) to interfaces, business use cases and the different waves of System to System and End to End testing phases the Business Analysts:
• In building traceability matrix by linking the business requirements, use cases to scenarios and test cases in the customized template created specific to phase 1
• Building test scenarios from the requirements and business cases.
• Drilling further down to test case level from the scenarios, positive and negative.
• Implementing standard naming conventions for the test scenarios and test cases
• Writing of test scripts/steps for test cases for navigation and validation check points
• Helping the business team in getting access and installing ALM on their PC’s

Confidential, NYC

QA/Test Lead

Responsibilities:

• The critical deliverables for major releases, entailed writing test cases from available requirements and loading into QC
• Managing test runs, reporting bugs by raising jiras/defects
• Documenting the test execution for tracking purposes
• Providing daily status updates and sending the status report to the team and senior leadership by EOD
• Facilitating the meetings on test execution and defect status
• Coordinating with the development and support teams in getting the issues resolved
• Worked with tight time schedules in meeting the deliverables
• Not having dedicated Testing resources and issues in environment setup
• No formal QA Methodology in place or accountability

Confidential, Buffalo, NY

Responsibilities:

• Entrusted with the responsibility of testing the FedWire interface.
• Responsible for sourcing, gathering and compiling the data needed for successful test execution.
• Due diligence exercised so that we had an almost error free test execution.
• Supported the team in SIT and UAT testing efforts
• Responsible for creating Procedure and Master test cases for creating new Customer, Facility, Investor, Loan (Bilateral and Syndicated), Third party Directory and Payment Instructions.
• Took keen interest in learning the ACBS system, and responsible for creating detailed Procedure documents for creating Escrow procedures, Collateral Procedure, Real Estate Collateral Setup, Bulk Disbursements.
• Taught the new members of the team by walking through all the Procedure documents, and bringing them up to speed in learning the system.
• Helped the Performance team in their pilot automation process by guiding through the Procedure documents.

Senior Test Analyst and Member

Confidential, Charlotte and Plano, TX

Responsibilities:

• Establish a centralized single point of contact between the Case Management project team’s & Satellite control rooms during events.
• Coordinate regularly scheduled management status update meetings
• Provide a centralized point of contact for all Issue and defect related activities
• Provide management reporting which summarizes key issues / concerns
• Distribute daily communications / reports summarizing event status, issues, next steps, etc.
• Evaluate the impact of deployment on users
• Daily provide expertise and direct management of data in one or more phases of a process life (release) cycle.
• Perform data entry and research in various systems and tracking tools.
• Provide various status reports pulled from the DMRS (Data Management Request Services) tool on daily basis to keep the team alerted on the tasks to be completed.
• Assist in identifying, assessing and resolving complex issues and problems standard and non- standard.
• Direct interaction with the clients and users around data specific work effort and deliverables
• Participating in triage meetings with channel leads and data conditioners to resolve the issues or satisfy the requirements of the requestor
• Day-to-day communications with near -shore, off-shore teams, and all other stakeholders with emphasis on daily work completion, reporting and facilitating calls (via triage meetings) to work through issues and opportunities with data requestors and other stakeholders
• Keep all stakeholders informed of progress against service level agreements and deadlines.

Quality Assurance Program Specialist & Business Test Coordinator

Confidential, NY

Responsibilities:

• Coordinate SIT and UAT testing activities for the business testing groups as part of a core banking conversion program
• Liaise with the technology team to help coordinate efforts between business and technology in meeting the deliverable dates
• Act a single POC for getting access for the Business users in getting the necessary access to the testing environments and Quality Center tool
• Facilitate and participate in all business UAT, Workarounds, Defect tracking and resolution meetings
• Escalate to the senior management for any issues raised during the testing phase and suggest ways to mitigate

Test Coordinator

Confidential, NJ

Responsibilities:

• Coordinated Testing activities of various Prime Brokerage distributed applications impacted by the Mainframe migration
• Types of testing done by the various groups for the PB applications mainly include:
• FTP Connectivity Testing (Inbound as well as Outbound from the Mainframe)
• DB2 Connectivity testing
• MQ Connectivity testing
• Raised defects in the Stand Alone testing
• Worked with the Project Coordinator to keep track on the timelines and deliverables during each testing cycle
• Interacted with Developer's, Deployment team, Software distribution group, Infrastructure group, QA Group and Administrator’s to resolve issues raised during testing

Technical Operations QA Lead

Confidential, Delaware

Responsibilities:

• Coordinated Testing activities of various blocks impacted with the changes in Citrix environment
• · Types of testing done by the blocks (CMS, ORI, CSD, FRD.) and Chase Canada are as following:
• Smoke Testing
• Connectivity testing
• Pilot testing
• Managed defects tracking and conducted reviews and chaired meetings
• ·Worked with the Project PM’s to keep track on the timelines and deliverables during tech refresh phase
• Interacted with User’s, Developer's, Software distribution group, Infrastructure group and System Administrator’s to resolve issues raised during testing

UAT/QA Lead

Confidential, NYC

Responsibilities:

• Actively supported/Participated in the major conversion project for SmartSelect application from VB to .Net
• Performed QA on Mystic Request Database (MRDB), a Lotus Notes based application
• Developed, Implemented and Executed User-Acceptance testing test plans, test cases and test scripts
• Mapped Requirements in Quality Center and created test matrix
• Logged Defects in Quality Center and managed defect reporting and retest.
• Coordinated the testing activities of the offshore and Business teams
• Performed manual testing. Trained other business team members
• Facilitated defect tracking and problem determination throughout testing life cycle
• Trained BSA's and Product Managers on the use of Mercury Quality Center tool
• Created the Tractability matrix to map the Requirements with the Test Scenarios and the Test Conditions
• Provided Production and Admin support including access control for all the Lotus notes databases

Senior QA/BA Analyst

Confidential, NYC

Responsibilities:

• Worked with Business Owners, Outside Vendors (Ex: TSYS), Developers, Subject Matter Experts and QA team to identify issues and gaps by reviewing documents
• Worked with TSYS Development team for the implementation of TSYS system for the Business Card processing
• Tested the TSYS green screens as and when deployed in the test and production environments
• Developed test planning, test strategies and test case scripting

Senior QA Analyst

Confidential, Delaware

Responsibilities:

• Actively involved in testing TSYS screens whenconversiondone from FDR for processing the Business as well as Consumer cards
• Chase and Bank Onemerger projects
• Database serversMigration(PDCC)
• MainframeMigration
• Data CenterMigration
• SunMigration
• Tech Refresh and Upgrades of various projects such as:
• WebLogic 8.1 Upgrade on various Bank Applications
• Windows OS Upgrades
• Worked on Monthly Releases/Run the Engine (RTE’s), including:
• Failover Testing of MQ and Database servers
• First Look/First Track for Consumer and Business cards
• Emergency Fixes
• Win 2K upgrade
• Oracle 9i upgrade, used SQL queries for testing
• FileNet and Scanner Upgrades
• Business First for Business cards
• FirstLook/FirstTrack: Report generation from Oracle Tools to Pro*C
• Changes in ACAPS (Automated Credit Applications Processing System) by adding fields to validate BTE risk analysis and bureau links
• Balance Transfer and Branch Delivery Sales Tracking (BDST)
• Strata upgrade from 3.3.2 to 3.3.4 (CICS-Main Frame)
• P2 production tickets and emergency changes
• UAT testing of the CIG web application, in partnership with the Customer Experience tea

QA Analyst/Senior QA Analyst

Confidential, NYC

Responsibilities:

• Actively tested UT and IST after writing test cases, scripts and maintaining test case development log
• Established test planning, test scripting, test execution and status reporting
• Provided documentation of results, discrepancies and suggestion for enhancements
• Reported problems and bugs for all service requests using MS-Access planned all test data including customer, bank account and financial transactions for the scripts to be executed