Customer Service Teleagent And Sales Resume
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Charlotte, NC
TECHNICAL SKILLS:
SKILLS: Microsoft Office Applications, Internet, Adobe Acrobat, AS/400, Typing 75wpm (accurate), Ten - key, Management, Customer Service, Elite, Budgeting, DOS, Access, Faxing, Reports, Interoffice Email (Notes)
WORK EXPERIENCE:
Customer Service Teleagent and Sales
Confidential, Charlotte, NC
Responsibilities:
- Received calls from a outbound dialer to get feedback from customers on condition of their lawnssee if they were satisfied with the service, put in free service calls if customer had a issue with their lawns, and follow up with customers to insure that issues were resolved.
- Upsold other products and services as needed by the customers. Followed up with customers to insure that new programs met with their expectations.
Customer Service Sales and Design Representative
Confidential, Fayetteville, NC
Responsibilities:
- Greeted customers and conducted consultation sessions to assess each customer wants or needs. Showed customers showroom of displayed items for sale per consultation session. Narrowed items down pertaining to customers likes. Described merchandise and explain use, operation, and care of merchandise to customers. Advised customers regarding home interior decorating per selected items. Prepared sales contracts and schedule delivery in organizational database. Computed sales prices and totaled purchases. Received cash and processed credit payments. Checked availability of products desired by customers in database. Placed special orders and called other stores to find desired items. Obtained list of delivered products from sales and conducted quality assurance from sales. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answered questions regarding the store and its merchandise. Maintained knowledge of current sales and promotions, policies regarding payment, exchanges, and security practices. Maintained records related to sales.
Customer Service Sales and Design Representative
Confidential, Fayetteville, NC
Responsibilities:
- Greeted customers and conducted consultation sessions to assess each customer wants or needs. Showed customers showroom of displayed items for sale per consultation session. Narrowed items down pertaining to customers likes. Described merchandise and explain use, operation, and care of merchandise to customers. Advised customers regarding home interior decorating per selected items. Prepared sales contracts and schedule delivery in organizational database. Computed sales prices and totaled purchases. Received cash and processed credit payments. Checked availability of products desired by customers in database. Placed special orders and called other stores to find desired items. Obtained list of delivered products from sales and conducted quality assurance from sales. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answered questions regarding the store and its merchandise. Maintained knowledge of current sales and promotions, policies regarding payment, exchanges, and security practices. Maintained records related to sales.
Quality Operations Manager
Confidential, Charlotte, NC
Responsibilities:
- Scheduled employees according to high call volumes received in call center. Developed scripts for regarding customer service and how to give detailed direction to customers. Result: Reduced phone time which increased productivity numbers and customers were satisfied with world class customer service with one call resolution. Maintained quarterly budget for call center operations. Managed customer complaints and escalated calls by resolving customer complaints and issues. Changed personnel attendance tracking by utilizing computer aided software. Result: Employee attendance was tracked appropriately which improved payroll accountability. Kept tracked of productivity reports and daily status reports to ensure a daily productivity rate of 95% utilizing Confidential 's Onstar database.
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