QA triage lead Resume

SUMMARY:

20 years of international work experience, specializing in software testing, customer service and partner channel support for both independent consumer clients base and business to business (SMB & Corporate)
Self - reliant, highly organized, outstanding problem solving with a strong passion for languages
Highly experienced in a fast paced, high demand team environment within corporate setting

WORK EXPERIENCE:

QA triage lead

Confidential

Responsibilities:

Point of contact for a global team for bug triage processes and procedures
From a testing and bug triaging perspective, supported the successful launch of Google Assistant on several global markets (Canada, China, Vietnam)
Designed processes and procedures for bug triage, testing and tracking of defects
Identified gaps and proposed solutions
Conducted ad-hoc s for an international audience
Created documentation for onboarding of new members
SME for specific areas within the Google Assistant team, acting as a liaison between the internal team members and various stakeholders

Senior Test Analyst

Confidential

Responsibilities:

Developed new test conditions as necessary and updated test scenarios as required
Documented defects in defect-tracking tools
Assisted in development of supplementary documentation as agreed upon with test management i.e. such as documents, workflow diagrams, etc.
Attended and participated in internal and external planning sessions.
Hosted and participate in status calls, issue resolution meetings, walkthroughs, Q&A sessions, defect analysis, etc.
Testing tools and applications - JIRA, Confluence, HP ALM, CA Spectrum, Neo4j
Experienced with Agile software development and Scrum methodology
Reported status to test leads and/or managers

UAT Test Lead/UAT Tester

Confidential

Responsibilities:

As a central point of contact for all UAT testing for IVR and CTI applications, supported internal stakeholders (project managers, business system analysts, QA team, internal team members)
Participated in over 30 successful projects, attended regular and ad-hoc system releases where I lead the testing efforts, provided sign-off to BSA’s and reported the results
Responsible for a holistic test approach for IVR and CTI system changes, including test planning, end-to-end test execution
I did broadcast recordings, translated prompts from English to French and provided daily reports, ensured that the status of each project is clearly monitored using predefined tools and processes
Provided and support to a team of up to four testers, established best practices in order maintain performance KPI’s among team members
Gained valuable experience with Agile software development, Scrum methodology, sprint plannings
Testing tools and applications - JIRA, Soap UI, HP Quality Center, Genesys, IWS, EyeQueue, CTI Cosmo, IWS, Salesforce, Desktop One, Broadcast Tool, Visio

Channel Care Analyst

Confidential

Responsibilities:

Handled inbound calls, live chat, and emails correspondence from our clients and partners to assess their needs and apply timely solutions
Provided vendor support in multiple dimensions
Supported Koodo brand launch
Established and maintained effective relationships, for both internal and external clients
Departmental leading star twice
Executed billing and provisioning account changes
Supported and provided assistance to internal strategic groups, channel services and independent dealers

Owner

Confidential

Responsibilities:

Warehouse Admin and Sales Rep

Confidential

Responsibilities:

Large Accounts Executive

Confidential

Responsibilities:

Built and maintained business relationships with SMB and regional large companies

Sales Rep

Confidential

Responsibilities:

Provided timely resolutions of client inquiries as the point of contact for Confidential Romania clients including activation, billing and equipment inquiries