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Qa Triage Lead Resume

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SUMMARY:

  • 20 years of international work experience, specializing in software testing, customer service and partner channel support for both independent consumer clients base and business to business (SMB & Corporate)
  • Self - reliant, highly organized, outstanding problem solving with a strong passion for languages
  • Highly experienced in a fast paced, high demand team environment within corporate setting

WORK EXPERIENCE:

QA triage lead

Confidential

Responsibilities:

  • Point of contact for a global team for bug triage processes and procedures
  • From a testing and bug triaging perspective, supported the successful launch of Google Assistant on several global markets (Canada, China, Vietnam)
  • Designed processes and procedures for bug triage, testing and tracking of defects
  • Identified gaps and proposed solutions
  • Conducted ad-hoc s for an international audience
  • Created documentation for onboarding of new members
  • SME for specific areas within the Google Assistant team, acting as a liaison between the internal team members and various stakeholders

Senior Test Analyst

Confidential

Responsibilities:

  • Developed new test conditions as necessary and updated test scenarios as required
  • Documented defects in defect-tracking tools
  • Assisted in development of supplementary documentation as agreed upon with test management i.e. such as documents, workflow diagrams, etc.
  • Attended and participated in internal and external planning sessions.
  • Hosted and participate in status calls, issue resolution meetings, walkthroughs, Q&A sessions, defect analysis, etc.
  • Testing tools and applications - JIRA, Confluence, HP ALM, CA Spectrum, Neo4j
  • Experienced with Agile software development and Scrum methodology
  • Reported status to test leads and/or managers

UAT Test Lead/UAT Tester

Confidential

Responsibilities:

  • As a central point of contact for all UAT testing for IVR and CTI applications, supported internal stakeholders (project managers, business system analysts, QA team, internal team members)
  • Participated in over 30 successful projects, attended regular and ad-hoc system releases where I lead the testing efforts, provided sign-off to BSA’s and reported the results
  • Responsible for a holistic test approach for IVR and CTI system changes, including test planning, end-to-end test execution
  • I did broadcast recordings, translated prompts from English to French and provided daily reports, ensured that the status of each project is clearly monitored using predefined tools and processes
  • Provided and support to a team of up to four testers, established best practices in order maintain performance KPI’s among team members
  • Gained valuable experience with Agile software development, Scrum methodology, sprint plannings
  • Testing tools and applications - JIRA, Soap UI, HP Quality Center, Genesys, IWS, EyeQueue, CTI Cosmo, IWS, Salesforce, Desktop One, Broadcast Tool, Visio

Channel Care Analyst

Confidential

Responsibilities:

  • Handled inbound calls, live chat, and emails correspondence from our clients and partners to assess their needs and apply timely solutions
  • Provided vendor support in multiple dimensions
  • Supported Koodo brand launch
  • Established and maintained effective relationships, for both internal and external clients
  • Departmental leading star twice
  • Executed billing and provisioning account changes
  • Supported and provided assistance to internal strategic groups, channel services and independent dealers

Owner

Confidential

Responsibilities:

  • Managed the day to day operations of a bar
  • In charge of inventories and of new hires

Warehouse Admin and Sales Rep

Confidential

Responsibilities:

  • Achieved and exceeded sales objectives for business and residential customers
  • Retained existing customers by proposing loyalty offers

Large Accounts Executive

Confidential

Responsibilities:

  • Built and maintained business relationships with SMB and regional large companies

Sales Rep

Confidential

Responsibilities:

  • Provided timely resolutions of client inquiries as the point of contact for Confidential Romania clients including activation, billing and equipment inquiries

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