Qa Triage Lead Resume
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SUMMARY:
- 20 years of international work experience, specializing in software testing, customer service and partner channel support for both independent consumer clients base and business to business (SMB & Corporate)
- Self - reliant, highly organized, outstanding problem solving with a strong passion for languages
- Highly experienced in a fast paced, high demand team environment within corporate setting
WORK EXPERIENCE:
QA triage lead
Confidential
Responsibilities:
- Point of contact for a global team for bug triage processes and procedures
- From a testing and bug triaging perspective, supported the successful launch of Google Assistant on several global markets (Canada, China, Vietnam)
- Designed processes and procedures for bug triage, testing and tracking of defects
- Identified gaps and proposed solutions
- Conducted ad-hoc s for an international audience
- Created documentation for onboarding of new members
- SME for specific areas within the Google Assistant team, acting as a liaison between the internal team members and various stakeholders
Senior Test Analyst
Confidential
Responsibilities:
- Developed new test conditions as necessary and updated test scenarios as required
- Documented defects in defect-tracking tools
- Assisted in development of supplementary documentation as agreed upon with test management i.e. such as documents, workflow diagrams, etc.
- Attended and participated in internal and external planning sessions.
- Hosted and participate in status calls, issue resolution meetings, walkthroughs, Q&A sessions, defect analysis, etc.
- Testing tools and applications - JIRA, Confluence, HP ALM, CA Spectrum, Neo4j
- Experienced with Agile software development and Scrum methodology
- Reported status to test leads and/or managers
UAT Test Lead/UAT Tester
Confidential
Responsibilities:
- As a central point of contact for all UAT testing for IVR and CTI applications, supported internal stakeholders (project managers, business system analysts, QA team, internal team members)
- Participated in over 30 successful projects, attended regular and ad-hoc system releases where I lead the testing efforts, provided sign-off to BSA’s and reported the results
- Responsible for a holistic test approach for IVR and CTI system changes, including test planning, end-to-end test execution
- I did broadcast recordings, translated prompts from English to French and provided daily reports, ensured that the status of each project is clearly monitored using predefined tools and processes
- Provided and support to a team of up to four testers, established best practices in order maintain performance KPI’s among team members
- Gained valuable experience with Agile software development, Scrum methodology, sprint plannings
- Testing tools and applications - JIRA, Soap UI, HP Quality Center, Genesys, IWS, EyeQueue, CTI Cosmo, IWS, Salesforce, Desktop One, Broadcast Tool, Visio
Channel Care Analyst
Confidential
Responsibilities:
- Handled inbound calls, live chat, and emails correspondence from our clients and partners to assess their needs and apply timely solutions
- Provided vendor support in multiple dimensions
- Supported Koodo brand launch
- Established and maintained effective relationships, for both internal and external clients
- Departmental leading star twice
- Executed billing and provisioning account changes
- Supported and provided assistance to internal strategic groups, channel services and independent dealers
Owner
Confidential
Responsibilities:
- Managed the day to day operations of a bar
- In charge of inventories and of new hires
Warehouse Admin and Sales Rep
Confidential
Responsibilities:
- Achieved and exceeded sales objectives for business and residential customers
- Retained existing customers by proposing loyalty offers
Large Accounts Executive
Confidential
Responsibilities:
- Built and maintained business relationships with SMB and regional large companies
Sales Rep
Confidential
Responsibilities:
- Provided timely resolutions of client inquiries as the point of contact for Confidential Romania clients including activation, billing and equipment inquiries