SUMMARY:

• Strong, senior - level collaborator and change agent seeking to employ talents with teamwork, integrity and common sense. Wide breadth and depth of experience in both white box and black box software testing and quality assurance methodologies, resulting in improved product quality and efficiency in development. Perspective and perception enable me to participate in, construct and lead measurable and successful business processes and teams with respect, integrity, and loyalty.
• Strong manual tester with 20+ years experience in banking, financial services, telecommunications, and healthcare industries
• 20+ years experience in test cases creation, increasing accuracy and detail
• 20+ years experience in test case design, increasing testability and traceability
• 20+ years experience in test case execution, increasing efficiency and adaptability
• 20+ years experience in test defect reporting and bug tracking, increasing requirement comprehension
• Effective testing of web applications, both desktop and mobile
• Experience in all methodologies, including waterfall and Agile - 2 week sprints and user stories
• Knowledge of software testing techniques and software development methodologies
• Familiar with automation concepts (Selenium, BrowserStack, TestComplete, etc.)
• High aptitude for quickly learning new applications and tools
• Highly effective and experienced liaison between clients, end users and technical staff
• Effective and clear written and oral communication with all organizational levels
• Effective development of presentation and content for professional web sites, including those with database integration.
• Familiar with Adobe Web Design / Graphic Design, HTML / XHTML /CSS
• Experienced user of HP Quality Center (ALM 11.0), JIRA, and SQL
• Experienced in content management applications such as WordPress
• Skilled in Adobe Photoshop

PROFESSIONAL EXPERIENCE:

Test Analyst

Confidential

Responsibilities:

• Support testing efforts for FSA/USDA Farm Loan Program at Kansas City, MO location test case creation, increasing accuracy and detail test case design, increasing testability and traceability test case execution, increasing efficiency and adaptability test defect reporting and bug tracking, increasing requirement comprehension
• Executed / modifed / tracked /traced / monitored testing using HP ALM 11.0, Dashboard Reporting, and JIRA
• Connected requirements to ALM 11.0 test cases
• Completed QTP in-house (beginner level)
• Utilized Microsoft Internet Explorer (all versions), Firefox, Chrome, Opera, Safari, and HTML
• Gathered and refined undefined or under-defined requirements
• Utilized SQL to mine for test data

Contractor

Confidential

Responsibilities:

• Support testing efforts for FSA/USDA Farm Loan Program at Kansas City, MO location test case creation, increasing accuracy and detail test case design, increasing testability and traceability test case execution, increasing efficiency and adaptability test defect reporting and bug tracking, increasing requirement comprehension
• Executed / modifed / tracked /traced / monitored testing using HP ALM 11.0, Dashboard Reporting, and JIRA
• Connected requirements to ALM 11.0 test cases
• Completed QTP in-house (beginner level)
• Utilized Microsoft Internet Explorer (all versions), Firefox, Chrome, Opera, Safari, and HTML
• Gathered and refined undefined or under-defined requirements
• Utilized SQL to mine for test data

Independent Contractor

Confidential

Responsibilities:

• Targeted small business automation through effective web implementations
• Utilized Microsoft Internet Explorer (all versions), Firefox, Chrome, Opera, and Safari
• My role in all projects: partner with clients to develop high level design and detail design documents partner with offshore client to procure developers detailed design included extensive customization, including a multiple-tiered volume discount plan with pricing calculations performed using custom back-end database entries gathered and refined requirements to meet customer expectations supervise development effort, manually testing each new code module when installed performed all manual testing of screen design screen flow entry validation transaction/credit card processing invoice form production rder form production transaction/credit card processing automated email forwarding automated fax forwarding back-end database processing of pricing calculations

QA Analyst

Confidential

Responsibilities:

• Designed / executed test cases based on software design requirements
• Silverlake host banking interface / NetTeller web-based consumer banking applications
• Gathered and refined undefined or under-defined requirements
• Monitored defect reports documenting software problems
• Utilized HP Quality Center for test execution and requirement tracking
• Utilized Microsoft Internet Explorer (all versions), Firefox, Chrome, Opera and HTML

Test Designer

Confidential

Responsibilities:

• Designed test plans / test scripts based on software design requirements
• Gathered and refined undefined or under-defined requirements
• Created client support documentation
• Improved test design process effectiveness and efficiency
• Coached and trained staff on areas of expertise
• Mathematics Instructor for Kansas City, Kansas Public Schools
• Led secondary school classes in mathematics instruction
• Responsible for safety and instruction of highly diverse student body
• Worked daily to develop initiative, responsibility, and problem solving skills of the students
• Developed lesson plans
• Tutored students in off hours
• Attended graduate-level classes administered through the University of Kansas to develop presentation and teaching techniques.

Requirements and Test Engineer

Confidential

Responsibilities:

• Streamlined system software testing for NCS 2001 enhancements
• Coordinated and performed all system testing for EFAST year 2001 enhancements
• Gathered and refined undefined or under-defined requirements
• Developed Immigration and Naturalization Services (INS) Call Center requirements, specifications and test plans; fully executed all test cases
• Advised test engineers in the application of proper software testing methods/procedures, including CMM

Supervisor / Project Lead / Test Engineer/ Systems Analyst

Confidential

Responsibilities:

• Hired / managed billing analysts supporting customer billing system testing / requirements definition / functional specifications / verification
• Coordinated test engineers’ research / preparation / execution of test plans
• Gathered and refined undefined or under-defined requirements
• Developed a definitive analyst guidebook documenting methods and procedures for applying accepted testing practices:
• Development of test plans
• Reporting/tracking problems
• Simplify and expedite the testing application learning process
• Formally over 100 staff members using this material
• Counseled analysts in the application of proper testing methods

Client Service Representative - Client Service Adminstrator

Confidential

Responsibilities:

• Managed implementation of an investor-level statement generation product
• Established and managed the documentation department providing clients with accurate and timely technical and operational information
• Managed successful implementation of redesigned tax reporting system for the Mutual Fund System
• Gathered and refined undefined or under-defined requirements
• Managed implementation of an interactive phone voice response system to provide shareholders with 24-hour account access
• Counseled clients and client representatives on effective system utilization

Trust Operations Supervisor

Confidential, Kansas

Responsibilities:

• Trained and counseled all staff in use of automated trust accounting system
• Managed back office clerical staff
• Responsible for collection / posting of all trust account income
• Posted all trust account income
• Prepared quarterly valuation calculations for all common trust funds
• Prepared annual statements for all profit sharing plans
• IBM mainframe environment, using nightly batch processing.