SUMMARY:

• Quality Management and Project Management professional experienced in providing field oversight and quality assurance as a contributor to quality engineering efforts. Perform benchmarking, process improvement implementation, corrective actions, process and design validation, quality initiatives, and root cause analysis to determine Quality Management System compliance. Specialize in the coordination of quality assurance systems and collaborative efforts with core business modules to meet developmental and continuous improvement goals.
• Quality Assurance / Agile QMS ISO / QS9000 Project Management
• Project Milestones / Schedules Document Control Business Process Analysis
• Value Stream Mapping Technical Content Writing Engineering Change Orders
• Good Manufacturing Processes Statistical Process Control Continuous Process Improvement
• Process Documentation Software Documentation Product Development
• Spreadsheet Analysis Project Reports Cross Functional Teams
• Contractor /Vendor Compliance Mechanical Systems Data Analysis
• Develop, implement, and monitor reporting systems, performance and quality to achieve problem resolution.
• Identify quality issues, perform trend analysis for corrective and preventative actions.
• Conduct process capability analysis and design verification / validation plans and protocols.
• Use root cause analysis to formulate corrective and preventative action plans.
• Lead process and product audits as well as internal Quality System audits.

TECHNICAL SKILLS:

SKILLS: Microsoft Office; Word, Excel, Visio, PowerPoint, Project SharePoint; Site Customization, Associate Mentoring/ Adobe; Acrobat Reader, Acrobat Pro, Photoshop, Illustrator Agile; Manual Documents (.doc, .pdf, .xls, etc.) Analysis SAP; Service Quote Process Development, Account Updates, Service Order Migration into Salesforce Salesforce; Process Improvement, Site Customization, Mentoring/, Field Service Dispatch, Metrics

WORK EXPERIENCE:

Confidential

Service Documentation / Compliance Analyst

Responsibilities:

• Supported Service Compliance Manager’s weekly, monthly and annual deliverables.
• Implemented compliance process improvements to bring Compliance Team up to current weekly Field Compliance workload from previous February through March SAP/Salesforce application update/launch backlog.
• Mentored Compliance Team in improving Field Service Engineer calibration templates and service documentation to promote review efficiency.
• Implemented service process improvements for Service Finance Analyst’s Customer Service Estimate process.
• Mentored internal Service Finance Analyst, Customer Service Representatives, Application Specialists,
• Infomatic Specialists and Field Service Engineers in new compliance, field dispatch and service metrics through custom ServiceMax (Salesforce software) applications.
• Aided management in ServiceMax service and compliance metrics tracking and reporting improvements.
• Collaborated with Application Specialists, Infomatic Specialist and management to gain new custom laboratory applications/reporting business; identified full scope of software application service, cost, standard estimate tiers for customer proposals and overall marketing concept.
• Mentored Field Service Engineers on new software applications marketing concept combined with existing field service process improvements while adjusting the Customer Service Estimate process.

Confidential

Quality Assurance Manager

Responsibilities:

• Implemented quality assurance support for the modification of the PA Child Support Enforcement System.
• Developed high quality end user level documentation for application changes based on technical documentation.
• Provided peer level quality assurance of user documents and other communications to meet customer needs.
• Attended meetings for business requirements, project management, walkthroughs, and project status.
• Supported architect’s deliverable submittals to the Department of Human Services by attending vendor coding collaboration meetings, analyzing county and state level user observations and developing deliverables.
• Tracked project deliverable metrics, using Excel and SharePoint spreadsheets and graphics.
• Critiqued artifact drafts prior to architect’s receipt for submission.
• Mentored strategic analyst lead in delivering presentations at directors’ PACSES Advisory Committee meetings.

Confidential

Quality Assurance Manager

Responsibilities:

• Documented project processes by developing and revising project process diagrams.
• Tracked performance metrics for project business subcontractors and audited project business invoices.

Confidential

Document Control Coordinator

Responsibilities:

• Quality oversight team member for original script validation of new Oracle ERP, Oracle Learning Management (OLM) and Agile lifecycle software applications.
• Implemented customized modifications to achieve Good Manufacturing Practice and meet required business process needs.
• Analyzed existing business process manuals, data, and files and revised the overall format.
• Performed post script validation and data / file migration to determine accuracy.
• Established and maintained Agile documents, Quality Management Systems (QMS) and controls.
• Coordinated Agile maintenance efforts and OLM validation with the Delphi team and corporate stakeholders.
• Prepared QMS for migration into the OLM application.
• Participated in internal and external audits to meet the QMS requirements of the FDA.

Confidential

Quality Assurance Analyst

Responsibilities:

• Mentored graphic artists and new service lead in support of GE Aviation service manual improvements.
• Created Bucyrus International 9001:2008 ISO SOP manual.
• Revised 9001:2008 ISO SOP manuals for CAT, ALF, Workhorse, Navistar, and DocuScan - USA accounts.
• Supported QMS efforts through account value stream maps, performing preventative action research, providing quality assurance development resources, project leaders, and developing production workflows.
• Delivered customized MS Project tools for various accounts.
• Trained PIM and TIM associates on MS Project and SharePoint applications.

Confidential

Technical Writer (Contractor)

Responsibilities:

• Created and revised technical content for MRR combines and various combine attachments.
• Wrote and revised supportive technical content for Electrical Writing Team.
• Coordinated electronic correspondence with engineers.

Confidential

Document Specialist (Contractor)

Responsibilities:

• Generated, coordinated and managed Engineering Change Orders via Agile.
• Coordinated electronic correspondence with the Internal Design Review (IDR) Team, client designers, and
• Supported IDR Team in response to an FDA warning letter.
• Reviewed design drawings to identify and eliminate production failures.
• Promoted Good Manufacturing Processes through collaboration with designers.
• Mentored client on custom Agile metrics reporting practices, replacing Excel files.
• Trained Drexel Co-op students in revision collaboration processes with client designers.

Confidential

Design Drafter

Responsibilities:

• Prepared, coordinated and managed Engineering Change Notices and New Product Releases.
• Created and revised CAD files and Glovia database structure to meet requirements.
• Supported engineering, design shop, IT, the global sourcing team, production, quality, sales, customer service and the technical support team.
• Led daily ECN/NPR meetings, managed the ECN/NPR log spreadsheet, and documented ECN/NPR efforts through statistical analysis.
• Coordinated electronic correspondence with engineering, the global sourcing team, production, quality, sales, and customer service.