SUMMARY:

• Experience in all aspects of QA testing including - White/Black Box, Regression, Volume, Stress, Usability, Automated, Unit, End-To-End, Integration, and Acceptance Testing (11 years of IT experience). Background in technical writing: wrote testing documentation including, Test Plans, Test Cases, Data Testing, ETL and System Specifications. Excellent communication skills and ability to work independently or with a team.

TECHNICAL SKILLS:

Programming Languages: HTML, XML, UML, Java, C++, Visual Basic, MySQL and SQL.

Operating systems: Windows 3.1, 95, 98, 2000, NT, XP, Unix (Solaris, BSD), Linux, Editors (vi, emacs) and MS-DOS.

Applications: MS-Office, WinRunner, TestDirector, LoadRunner, Silk Test, Crystal Report, Visio, MS SQL Server, SAS, Visio, SOX, TOAD and Oracle.

Browsers: MS Internet Explorer and Netscape Navigator.

PROFESSIONAL EXPERIENCE:

Video/Audio Editor QA Appointment Supply Coordinator

Confidential

Responsibilities:

• Appointment Supply Coordinator in the OBGYN clinic. Manage and ensures adequate supply of member-driven and provider-driven appointments for a department(s), service line(s), or facility(ies). Monitor appointment supply and demand and acts as liaison between the persons accountable for access management. Provide the analytical support needed for the department to examine how it should allocate its physician and other provider resources across the entire spectrum of services and care that it must provide to its Confidential ts. Generate and analyzes management reports and recommends possible solutions to
• Physician Leadership and Administration, and assists with implementation efforts. Management reports include, and are not limited to, appointment utilization reports, provider productivity reports, physician empanelment reports, and budgetary impact reports for functional unit, department, service line, facility, or regional management. Design and produce ad hoc reports to meet specific client needs.

QA Analyst

Confidential - San Francisco

Responsibilities:

• Project Analysis / Requirements Gathering for Large Pharmaceutical Enterprise Application, Created Test Strategy / Plan, Created Master Test Schedule, Created Detailed Test Scenarios, Created Detailed Test Validation Matrices, Executed Rapid Application Development Test Cases, Developed reports for Defected test cases, implemented Defect tracking system, developed and presented product materials, offered Enhancement ideals to develop application. Researched Oracle Database for Expected and Actual Results.

Lead Senior QA Engineer

Confidential - San Francisco

Responsibilities:

• Helped design interface for desktop product and encouraged to offer Enhancement ideals to develop product. Setup QA Department - Project Management, Writing Test Plans/Test Suites for Client Server and Web Based Application, Installing/Uninstalling Desktop Software for new Builds, Trained Testers (developed and presented product materials), assisted in the creation of sample data for use in software distribution, Defined Testing Hierarchy, Developed Bug Tracking System, User Acceptance testing, Unit test/Integration testing, System testing, Verification, Validation, Researched Databases for Expected and Actual Results, and Developed Technical Designs, Developed reports for Defected test, Desktop Support, wrote technical procedures for various job functions. Wrote/revised Business Requirements Documents for current and upcoming Software products. Software used to plan Events and Meetings (included Crystal Reports and Finance Component). Used TestDirector, Winrunner and Astra Site Manager Automated Test Tools.

Senior QA Engineer

Confidential - San Francisco, California

Responsibilities:

• Setup QA Department - Developing ASP and HTML Test Plans for Internet Application, Defining Testing Hierarchy, Developed Bug Tracking System, Writing Test Cases, User Acceptance testing, Unit testing, Integration testing, System testing, Verification, Validation, Trained Testers, and Developing Technical Designs. Used Automated Compare and Migration Tools, used SQL Plus, SQL Select and Action queries, Researched Oracle and Access Databases for Expected and Actual Results. Developed reports for Defected test cases. . Wrote/revised Business Requirements documents, Writing technical procedures for various job functions. Used TestDirector, Winrunner, Astra Site Manager, and Silk Performer Automated Test Tools.

VISUAL BASIC PROGRAMMER

Confidential - Oakland, CA

Responsibilities:

• Designed and coded software in Visual Basic/Access under Windows NT. Modified standard algorithms according to client specifications. Created user interfaces and applications. Assisted in preparing object-oriented strategies and techniques of designing large software project.

Tester/System Analyst

Confidential - Pleasanton, California

Responsibilities:

• Updating and analyzing of information from Business Support and Control System (BSCS) for Mobile Services. Using Oracle, Telenet, Visual Basic, Omni Back II, Remedy, SQL Server Under Unix, Windows NT and Windows 95. Analyzing of problems of connecting, activating, deactivating and registering services for customers of Pacific Bell Mobile Services. Writing technical procedures for various job functions and Testing Software.