SUMMARY:

• A dedicated IT professional with over 15 years of experience focusing on software QA/QC project delivery. Played key roles in client requirements analysis, software testing planning and implementation (manual & automated) and project & people management. Proven ability to adapt to change, excel in new environments and learning new technologies. An articulate, passionate, highly competitive and supportive team member.
• Strong project management skills, process implementation, planning & co - ordination, and resource management.
• Excellent knowledge of all aspects of Test Methodologies, Concepts, Standards, Tools and Technical procedures including Agile/Scrum and DevOps throughout all stages of SDLC..
• Total Quality Management, covering QA and QC support for manual and automated software testing of web based client-server, and mobile applications.
• Tools: QTP, HP Quality Center, ALM, Test Complete, Selenuim, Cucmber, TestRail, Testlink, Load Runner, Bugzilla, TFS, and JIRA.
• Good Knowledge of ISO Procedures, Lean and Six Sigma.

PROFESSIONAL EXPERIENCE:

Confidential

Test Delivery Manager

Responsibilities:

• Ensure project plans are accurate, maintained and properly resourced and delivery is within time, cost and of required quality. Projects are carried out through the defined phases fully complying with the processes, procedures, and guidelines in the Quality Management System.
• Work with Test Managers and ensure that all solutions are adequately tested (functional, non-functional, performance and integration tested) before User Acceptance Testing.
• Risks are assessed and mitigation/management strategies are designed.
• Review the user requirements documents and ensures that they are of high quality, clarity and detailed enough for development to start.
• Contribute to improvement of System Development Life Cycle, procedures and standards to improve IT’s capabilities, assisting the quality management team in continual process, quality and productivity improvement.
• Provide specialist domain, product, technology, and project management consultancy to support customers and Sales & Market Development as required. Manage delivery and implementation of external projects as per signed off contracts/ Project Management Plans.
• Tracking and reporting of all CAPEX/OPEX spend across the AAO.
• Develop and deliver solutions according to the approved works programme with adherence to time, cost, regulatory and quality parameters. Ensuring the deployment and alignment of works undertaken by the development team is in line with business Application / Enterprise Architectures, standards, methods and practices.
• Provide fair, accurate and timely feedback to line management on the performance of resources assigned to the project.
• Effectively manage, coach, utilize and support assigned project resources to deliver to the best of their ability on time, budget and scope.
• Conduct Mid Term and Annual Performance Review of my team members
• Provide on STLC for UAE Nationals Test Engineers and Trainees.

Confidential

Test Delivery Manager

Responsibilities:

• Accountable for all phases of testing for a project or release including System Testing / System Integration Test(SIT), Business Acceptance Testing (BAT), Performance Testing, Operational Testing, Deployment Verification Testing and Warranty support.
• Led test team in the delivery of Test Planning, Test Preparation and Test Execution activities in adherence to standards for System Testing / System Integration Test, and managed resource requirements for testing resources on a project / release.
• Managed creation; reviewed and signed off of testing documentation (e.g. test strategies, plans, schedule, cost estimates, test cases, dashboards, defect logs, test phase closure reports). Ensured all test artifacts adhere to standards and are stored in the project SharePoint site.
• Created testing strategies and plans using risk analysis methodologies and tools and that align with the development approach/methodology selected for the project.
• Reviewed and provided input to project documentation as required (SRS, SDS) and monitored and continued to assess and mitigate testing risks and monitor and track testing progress.
• Prioritized testing tasks based on goals and risks of projects and ensure testing milestones, activities and tasks are completed as scheduled.
• Chaired the defect / status calls to ensure defects are documented and tracked and defect fixes are retested in timely manner.
• Reported the status of test planning, test execution and defects via daily reporting to project team using standardquality metrics, and participated in Audit reviews of Test Artifacts when required.
• Managed sign off of Test Strategy, Test Plan, Entry/Exit criteria and SDLC Gating with appropriate project partners.
• Communicated and negotiated testing timelines, budget, staffing, scope and critical milestones with project managers.
• Ensured timely notification of issues/problems and make recommendations for issue/problem resolution to project team and resolve and/or escalate testing issues where required.
• Managed relationships with project team members, offshore teams, third party vendors/ service partners, release teams and client areas as appropriate.
• Promoted continuing and excellence in testing across team.
• Ensured team continuously enhances knowledge of tools, processes and procedures necessary for testing activities and adheres to TD Testing Standards.

Confidential

Software QA Manager

Responsibilities:

• Led the roll out of standards, templates and processes to advance the QA practice for all business units across the company
• Ensured the test process, methodologies and tools are applied appropriately and that test phase entry/exit criteria are agreed to by stakeholders and applied by the test team.
• Led the QA Testing Center activities OnSite and Off Shore (total of 16 resources).
• Accountable for the efficient delivery of all testing deliverables making sure they adhere to budget, time and quality standards
• Assured quality and clarity of business and functional requirements through liaison with business and development teams.
• Provided insight, information and recommendations on industry trends
• Collaboration with Business users, Development units, Sr. Managements and Third Parties
• Primary liaison for testing resources and business participants on business acceptance test support
• Communication and understanding of the impact to testing for scope changes to the project management team both from a timeline/cost and a risk perspective.
• Managed approval of Test Strategy, Test Plan and Entry/Exit criteria with appropriate project partners
• Ensured timely notification of issues/problems and make recommendations for issue/problem resolution to project team and resolve and/or escalate testing issues where required
• Responsible for identifying and collecting feedback for new process enhancement initiatives
• Conducted regular performance reviews of quality and in a timely manner, discussing and assisting employees with their growth and development.
• Technologies
• MS SQL Server 2008, MS .NET Framework 4, MS Visual C++, MS Visual J#, Java
• Cepstral, Dallas 1-Wire, Kofax VRS, WatchGuard firewall

Confidential

Software QA Manager

Responsibilities:

• Overall Program Manager for COINS Print Project
• Managed, mentored and led the efforts of the Test Coordinators, Test Analysts and Testers for the respective test stage; allocated necessary resources to each project/phase.
• Contributed to the Test Strategy and Testing Risk Assessment.
• Created the Test Plan for the respective test stage (SIT, UAT, or PAT) and contributed to the Test Plans for other test stages as applicable.
• Responsible for the creation of Test Cases, Test Data Worksheet, and the Traceability Matrix for the respective test stages.
• Managed the communications and coordination of 3rd party teams
• Scheduled and run the Go / No Go meetings for respective test stages.
• Identified, assessed, communicated, and mitigated risks to testing projects.
• Ensured issues were accurately and comprehensively tracked, reported, and resolved.
• Technologies
• Horizon, SMART Application, QA Tools: MS-Office (Word, Excel, PowerPoint), HP Quality Center, SharePoint, Putty (Unix Terminal for connecting to DB and TP servers), WinSCP(GUI for connecting to DB and TP servers), DBVisualizer(Connecting to Database), Outlook, Office Communicator, VSS(Visual Source Safe: Repository for requirements).
• Dev.Tools: Java, Perl, Shell Scripting, SQL language, Excel Programming, Weblogic, SSIS-SQL Server Integration Services, IIS -Internet Information Server, Net Framework 2.0, VB.Net, SQL Server 2000, SSRS 2008-SQL Server Reporting Services

Confidential

Software QA Manager

Responsibilities:

• Setup the software quality assurance department - built the team, established the organizational unit, implemented the platform of processes, tools, infrastructure, and methodologies for the new Smart Mobile
• Led a team of 30 Engineers (19 on-Site/11 off-Shore); resource and task allocation of team members based on requirements.
• Assured quality and clarity of business and functional requirements through liaison with business and development teams.
• Accountable for meeting the time lines on testing all types of releases: met or exceeded project deadlines in 90% of all projects
• Established the methodology and the enabling environment for the optimal performance of the unit.
• Effectively managed the various environments from all aspects, performance, code compliance, architecture, integration and documentation.
• Administered the test management tool (HP QC), helping the team to create/modify test scripts and define the test conditions.
• Worked very closely with the various development teams to track the defects and reach defect resolutions in timely manner.
• Defined the defect life cycle for the current SDLC used in the organization.
• Participated in UAT and communicated the issues found during UAT with the concerned SPOC.
• Worked with offshore test team to conduct testing for more than 5000 applications of Google Markets apps. on the new device to make sure of compatibility with it.
• Supported the internal audit initiatives targeting excellence in the QA and UAT areas.
• Conducted regular performance reviews of quality and in a timely manner, discussing and assisting employees with their growth and development.
• Developed the team’s capability, hired new resources and reviewed & managed team’s performance.
• Technologies
• Network: Cisco routers, switches and content switches.
• Virtualisation: VMware
• Software: J2EE, JAVA
• Operating systems: Android 2.1 and 2.3, Windows 2003, XP, Linux.

Confidential

Software QA Manager

Responsibilities:

• Developed testing strategy to support all software projects including various configurations: Kiosks, Web, and Mobile clients.
• Produced a detailed plan for the testing phases of the projects including resource requirements and estimates.
• Designed entry and exit criteria for all test phases (Zero defects at UAT).
• Used the process to analyze and identify root causes of failures in ADS (Airport Desktop Services) projects, products and services
• Worked with stakeholders to define and agree action plans on identified gaps
• Followed up and ensure implementation of the plans to fix recurrent issues
• Within the context of the offshore program contract participates in setting the quality bar for Confidential and third party vendors
• Managed a team of 14 members (4 On Site and 10 Offshore)
• Analyzed reports and establishes any required corrective actions
• Defined reporting requirements and produce agreed Program level testing reports
• Coordination to ensure that the necessary test environments are established including the supporting data
• Establishing metrics for partner performance and manages performance through weekly/monthly metrics reviews
• Technologies
• Network: Cisco routers, switches and content switches.
• Virtualisation: VMware
• Software: J2EE, JAVA, Servlets, Ajax, Java Beans,
• Servers: Oracle Weblogic server, JBOSS
• Database: MySQL 5.0 (SQLYOG 5.0)
• Airline Host: SDCS, SitaRes, EDS, MH Kommas
• Operating Systems: Windows 2003, XP, Linux

Confidential

System Test Engineer (QA Lead)

Responsibilities:

• Team lead in project reviews, including Quality Control activities, audit, monitor internal, and third party suppliers. Direct contact to Customers UAT review process, providing risk and Quality Assessments into management.
• Managed and implemented CUSS (Common User Self Service) online web site for all airline carriers to apply for IATA (International Air Transport Association) CUSS and Confidential ’s CUSS .
• Expert in software quality plans, software configuration management plans, software test plans, test design specifications, traceability matrix, requirements collection, test cases and scripts for the product and project life cycle. This included the Project Management, Process Improvement, Defect Management and evaluation of the test results.
• Trained offshore resources on Confidential ’s documentation of test procedures and test tools for the Confidential Web, Kiosk, and Mobile Applications.
• Responsible for defining, documenting and implementing the CUSS (Common Use Self Service) Integration process and work-flow, to allow CUSS applications to be integrated on Confidential CUSS platform.
• Managed enterprise systems lab, including acceptance of the Confidential Kiosk (hardware, platform, firmware, and application).
• Provided daily test status, identified deviations from plan and implemented corrective action

Confidential

QA Analyst

Responsibilities:

• Participated in all phases of manual and automated software testing processes of client-server and Web Based applications for Honeywell, Cisco, Nortel, EMC, Juniper, and SUN
• Developed, designed, executed and maintained test procedures for testing applications
• Planed and developed detailed test strategies for System, functional, regression, performance and stress Tests
• Generated test plans and test scenarios
• Wrote test cases and test scripts according to customer requirements
• Conducted functional, GUI and regression testing of various software packages for computers and network industries (Nortel, EMC, Juniper, SUN, Cisco, and Lucent)
• Created and executed test cases, verified output, produced work summaries on test results
• Reported process conformance and tracked of non-conformance issues
• Provided daily test status, identified deviations from plan and recommend corrective action
• Submitted, updated and corrected bug reports within the bug-tracking database
• Provided operations support by direct troubleshooting using the failure analysis technique

Confidential

Operations Engineer

Responsibilities:

• Participated in various technical aspects for fabricate Printed Circuit Boards for OEM of Electronics, Computer and Network Industries e.g. Nortel, EMC, Juniper, SUN, Cisco, Lucent, and Andrew.
• Performed In Circuit Test, Functional test on fabricated PCB’s, and debugged the failing boards using Fab Master and Schematics
• Performed hardware and network troubleshooting to localize software/hardware failures (by replacement of suspicious PCBs, verification of wire connection, pinging connected devices)
• Reported defects using Dacs tool
• Worked with TE’s (Test Engineers) and ME’s (Manufacturing Engineers) on updating MPI (Manual Process Instruction).
• Provided Operations Support by direct troubleshooting using the failure analysis technique
• Cross-trained operators in different production sectors for better utilization of skills and reduce the downtime.
• Supervised technicians and workers