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Qa Lead Resume

SUMMARY

  • As an experienced SAP, ERP Consultant, DoD,Quality Assurance Manager / Tester and Process Improvement Manager, SOA Architect my responsibilities have included spearheading the Quality Assurance Best Practices and Methodologies
  • Working knowledge in the fields of: Navy ERP, Financial Banking / Trading, Loan processing, State / Federal Agency Healthcare IT, Medicare / Medicaid Information System Security (CISSP), HIPAA Security regulations, Corporate Information Security
  • Cryptography specialist in a web based environment
  • Responsible for Authentication, Authorization and Session Management for Internet Based Applications
  • Worked throughout career in full life - cycle environments (SDLC, STLC), providing test policies/procedure/measures/guidelines and methodologies, while structuring and managing the test / software development cycles
  • Wrote concise and detailed documentations i.e., QA Methodology, Test Process, Test Plans, Test Scripts, Test Cases, Information Security Plans, Defect Tracking Procedures, Configuration Management Plan
  • Provided full life-cycle testing including but not limited to: white box, black box, integration, regression, systems, stress, progression, volume
  • Overall control of planning, staffing, budgeting, managing expense priorities,
    recommending and implementing changes to methods
  • Managed the development test data, hardware configuration and performance, load,
    and/or fail-over testing of distributed systems
  • Designed and managed automation and regression testing suites
  • Reviewed and designed documentation for UI prototypes for accessibility,
    usability and testability
  • Attended Stakeholders and Managers meetings to review project status and upcoming projects
  • Overseer of the design and maintenance of the bug tracking system
  • Worked with other R&D managers in resolving design and implementation issues
  • Developed and executed manual and automated regression test scripts using
    automated test tools (Winrunner, QTP, etc..) to support redundant testing after each iteration of fixes
  • Developed a centralized shared repository for test documentations and test results for auditing purposes and client reporting using tools such as Mercury Interactive’s Quality Center(QTP), Test Director, Rational Requisite Pro and DOORS
  • Provided testing and support in the following environments: ERP, Unix, Confidential /AIX, .Net, Windows NT, Windows 2000, Linux, Windows XP, Oracle and SQL, J2EE, C, C++, C#
  • Setup and maintained QA test lab (hardware, software etc…)
  • Developed seamless process improvement plan that included Baseline, Release, Change Management(Mercury TestDirector, PVCS (Version Manager), Build Management
    (Rational ClearCase), Document Management(Microsoft Visual Source Safe) for
    Window NT, Unix environments
  • Provided QA methodology and Change Management process training to organizations

TECHNICAL SKILLS

HARDWARE: AS/400, TANDEM, Confidential PC, Confidential /AIX, RISC Machines Sun/UNIX, BizTalk Server
2000, Cisco routers, hubs

SOFTWARE: Windows XP, Windows 2000 Suite Windows 95, 97, Window NT, Microsoft Office, Rational Requisite Pro 4.0, Microsoft Word 7.0, Excel, Lotus Notes, ECommerce applications Microsoft Outlook, Microsoft Access, Novell Groupwise, DBASE IV, Power Point, Lotus 1-2-3, ORACLE, Lotus Notes, Microsoft Exchange Server, Visio Professional, INTERSOLV PVCS Tracker/Version Manager, DOORS, Seapine - TestTrackpro, Rational Functional Tester, Rational Requisite Pro 5, Rational Clear Case, Rational Clear Quest, SQL Enterprise Manager 7. Weblogic 5/6, Oracle i8, Toad, Symantec Ghost, SourceSafe, OnTime Defect Tracker, EDIFECS - Xengine, Commerce Desk, BizTalk Mapper, SeeBeyond(Ican Suite) - eGate, eXchange, Veritas Backup Exec. ExecView 3.1, Veritas Backup 9.0 for Windows Server, CONNECT Direct, Confidential Websphere Integration Enterprise, Confidential SameTime, MQ, SAP Security, Solution Manager, Netweaver, R/3 / ECC 6.0, GRC CC,AE,FF,RE Unix Oracle, SOLOMAN

LANGUAGES: SQL, VISUAL BASIC, COBOL, TSL, Java Script 1.1, HTML, ASP, Cold
Fusion, XML, Java, C#, Java Applets, WSDL

TEST TOOLS: HP QTP, HP Quality Center, Mercury Interactive Test Suite 2000, Mercury Quality Center 8.2, Quick Test Pro, AstraQuick Test, AstraLoad, WinRunner, Test Director, AutoTester version 3.1 for Windows NT, SQA Robot, Data Junction, File Aide(Data Aging), Load Runner, Test Director, Rational Requisite Pro, Confidential Rational Functional Tester

METHODOLOGIES/STANDARDS USED: CMM3, CMMI, RUP, Agile, Waterfall, Scrum, IEEE, ISO9000, ISO9001, SOX, SAS 70

PROFESSIONAL EXPERIENCE

Confidential

Healthcare Reform Program QA Lead

  • Worked with Program Management team as part Healthcare Reform initiative
  • Served as QA Lead for claims processing of the modification process of ICD 9 to ICD 10 crosswalk initiative Adhered to and mandated compliance to System Development Life Cycle (SDLC)
  • Testing 837I, 837P, 834 claims through new framework
  • Supported the Service Oriented Architecture (SOA) environment Managed the database conversions and transfers to component integrations and system technology for the project Managed large and complex transition, design, development and implementation of MMIS project Identified issues and risks and resolution methods. Worked with the state agency, departments and program. Worked with Health Insurance Portability and Accountability Act (HIPAA) and requirements of Medicaid Information Technology Architect (MITA) principles. Complied with CMS MMIS certification requirements. Project Management duties included implementing system changes, enhancements, or new functionality.
  • Gathered requirements, functional and conceptual documentation, and test plan creation.
  • Supported quarterly Product Costing process. Including maintenance of costing sheets, creating of overhead keys, and assignment of overhead rates.
  • Responsible for testing X12 transactions: 270/271, 835, 836, 997, 810, 850, 856, 894
  • Responsible for reporting and maintaining active tasks assigned to key personnel
  • Provided design and implementation of formal software quality assurance processes and methodologies, including integration with overall development processes. Functionality, compatibility, reliability, performance, regression, integration, security and related testing of a variety of migration systems and web - based applications, from static web sites to complex interactive web applications incorporating multiple front and back end database/web/internet technologies.
  • Implemented a repeatable, reusable best practice methodology to govern the development lifecycle
  • Managed testers, reported test status to Stakeholders
  • Responsible high level requirements gathering and tracking in DOORS
  • Worked closely with Business Analysts and developers to capture Business Requirements
  • Ensured QA Artifacts were delivered according to test schedule

Confidential

Sr. QA Architect/SAP Consultant

  • Provide Naval support to SAP - NAVAIR, NAVSUP, SPAWAR, NAVSEA, NAVICP, CNO projects
  • Worked in DoD SAP ERP R/3 Enterprise Level Environment
  • Performs all BASIS hands-on tasks such as designing and implementing the landscape, Client Strategy, Perform BASIS Administration, Security Strategy, User Creation/Management, Authorizations management, System installs, System patching, Work Bench Organizer, Data Dictionary, Transport Management system, Backup Recovery Strategy.
  • Serves as an integrator to the functional and business teams for technical services provided by the BASIS team, the client infrastructure provider and vendors / other service providers
  • Collaborates with team to determine strategy and plan for system implementations and upgrades both technically and functionally
  • Created QTP complex automated test scripts used as test suites for regression, integration and systems testing
  • Served as HP System Support Analyst
  • Provided support to Production cutover/Testing team
  • Provided BI/Security and BW/Security
  • Served as a lead in defining FI/CO configurations
  • Provided SAP IPC configuration support to interface partners, ensured IPC data was properly formatted and processed through SAP legacy systems
  • Provided support in SAP APO upgrade, provided SAP APO Demand Planning configuration
  • Contribute to the development of strategies and methodologies to manage the system's lifecycle program in terms of ensuring compliance with vendor release.
  • Develops and maintain a system landscape that accommodates multiple support functions such as prototyping, development, testing and training.
  • Researches, evaluates and selects technical solutions along with development and management of technical standards.
  • Implements and supports enterprise applications in a global environment.
    Work closely with IPT leads to gather requirements and to establish traceability matrix through Telelogic DOORS
  • Ensured all high level business requirements were tracked and traceable through DOORs for QA testing
  • Gathered sensitive data elements from IPT leads to use for QA positive / negative role testing
  • Gathered Business Requirements by conducting workshops and Interacting with process owners.
  • Created flow-charts and validation of the processes
  • Provided on-going SAP maintenance and support
  • Tested and implemented BW/BI Objects SD and MM
  • Provided functional support for the following modules:FI/CO, BI, PL, MM, IM, BW, PROC, HR, SD
  • Created initial Test Plans to support QA testing
  • Reviewed changes to current configuration issues with User Management Work Group
  • Test data creation for unit testing and integration testing for all SAP: EH&S,FI, FM, PROC, CO, IM, WFM, PS,SD, MM, HR, BW, PL, SEM, APO(DP & SNP) modules
  • Served as an SOA Architect for Confidential webMethods
  • Highly experienced with standards based technology - XML, BPEL, Web Services, WS-* Specifications
  • Responsible for the configuration of new Company Codes, Cost Centers, Business Areas, Plant Areas, and other SAP control levels
  • Responsible for automating Positive/Negative role effort utilizing HP(Mercury) Quick Test Pro and Quality Center.
  • Performed testing validation in SAP ERP system of developed objects.
  • Worked with ABAP master data, SAP Scripts, Smart Forms, BADI, BAPI, IDOCS for system configurations
  • Expert in SAP ECC HR Security Administration.
  • Responsible for integrating SSO with LDAP and Active Directory.
  • Experienced in BI and EP security
  • Provided on-call production support during off-hours
  • Implemented SAP security requests according to standards and procedures defined.
  • Generating SAP transports for security to move profiles and activity groups to the proper clients.
  • Performed first and second level support and problem solving for all SAP security needs for Development, QA, and Production clients
  • Managed SAP Structural Authorizations
  • Gathered Functional Design Specifications(FDS)
  • Created automated scripts to test for Basis roles, Security Administrator roles, Auditor roles, and Common roles to be assigned to all users
  • Tests different level of authorized security levels
  • Responsible for troubleshooting Role design changes and problems (adding transactions, display versus change access)
  • Reviewed latest RFC’s submitted by IPT leads, discussed possible impact on project timeline
  • Responsible for coordinating and executing end-to-end manual/automated testing
  • Provides knowledge transfer to client resources, as required

Confidential

Independent SAP Functional/Basis Security Consultant

  • Analyzed and added enhancements to MM and CO Modules.
  • Restructured Cost Centers to better serve DuPont Petroleum needs.
  • Designed new Cost Center Groups to enhance reporting functionality.
  • Analyzed current MM functionality to design training so current functionality could be used in a more productive manner.
  • Expert in SAP ECC HR Security Administration.
  • Worked with SAP SSO with SAP EP, ECC, and BI required.
  • Responsible for integrating SSO with LDAP and Active Directory.
  • Experienced in BI and EP security
  • Provided on-call production support during off-hours
  • Designed and implemented SAP HR security and structured authorizations in compliance with business requirements.
  • Implemented SAP security requests according to standards and procedures defined.
  • Generating SAP transports for security to move profiles and activity groups to the proper clients.
  • Performed first and second level support and problem solving for all SAP security needs for Development, QA, and Production clients
  • Managed HR Structural Authorizations
  • Worked with Compliance tools Virsa and Approva.

Confidential - Independent Contractor

SAP Functional Consultant

  • Customizated new Sales documents type for Quotation, Standard order, Credit memo request, Debit memo request, Return, Consignment, Free of charge delivery and Subsequent delivery free of charge.
  • Created and assigned new item categories and schedule lines.

Customized the following functional areas:

  • Copying control, Log of incompleteness, Partner function determination.
  • Free goods, Condition update, Listing/Exclusion, Condition exclusion, Rebate, Text determination and Output determination.
  • Defining Pricing procedure, Condition types, Access sequence, Condition table and maintaining Condition records.
  • Creation of new Delivery types with manual picking and new Billing type with automatic posting.
  • Creation of new Tax codes, Tax condition types and Account keys and customization for Account determination with FI Consultant.
  • Created Material master with MM Consultant
  • Responsible for IDoc format preparation and IDoc creation
  • Provided support on requirements related to SAP SD
  • Expert in SAP ECC HR Security Administration.
  • Worked with SAP SSO with SAP EP, ECC, and BI required.
  • Responsible for integrating SSO with LDAP and Active Directory.
  • Experienced in BI and EP security
  • Provided on-call production support during off-hours
  • Designed and implemented SAP HR security and structured authorizations in compliance with business requirements.
  • Implemented SAP security requests according to standards and procedures defined.
  • Generating SAP transports for security to move profiles and activity groups to the proper clients.
  • Performed first and second level support and problem solving for all SAP security needs for Development, QA, and Production clients
  • Managed HR Structural Authorizations
  • Created enterprise structure of existing internal organizational structure with its different organizational units, jobs, positions, tasks along with each object required, cost center assignment etc.
  • Configured recruitment module - Dealt with Vacancy administration, Workforce requirements and advertising, applicant administration, Applicant selection.
  • Configured Basic Settings Personal Data Organizational Data, Contractual and corporate agreements, Employee Qualifications & their Communication ways.
  • Created Scales Qualification Catalog, Career Planning and Development Plan Appraisal Systems (Qualitative & Quantitative). Also involved in Authorization
  • Functional Leader on SAP development project to enhance Plan - to-Pay, Budget-to-Authorize, Make-to-Order/ Project System functionality.

EH&S Environment Health & Safety:

  • Provided data migration to support user roles
  • Supported functional testing and configuration of EH&S roles through releases and Implementation
  • MM Material management

Confidential

EDI Developer

  • Worked in various SOA/SAP Enterprise environments
  • Served as an SOA architect for web services, webMethods
  • Created QA methodology and CRM process improvement plans for the organization
  • Educated the organization on the importance of QA for the environment
  • Overseer of process improvement transition
  • Developed, test, and supported EDI and other data exchange processes with inside and outside parties
  • Developed business software solutions through object and data modeling, database design, programming, quality assurance and implementation support
  • Developed web-based applications using Microsoft development technologies and a variety of database platforms
  • Onboard new partners
  • Troubleshoot and corrected program errors and defects
  • Provided technical and functional support to the business and external partners
  • Other projects, tasks, and responsibilities as assigned
  • Extracted data to ODBC using SQL queries
  • Ensured that data files were saved as HTML or CSV formats
  • With data Administrator Rights ensured that data scheduler ran according to specific times, dates and intervals
  • Set up pre-conditions and post processes using SQL statements and store procedures
  • Provide strategic IT solutions to existing clients, and support pre and post sales activities for new clients
  • Created test documentations i.e., Test Plans, Test Cases, Test Scripts
  • Responsible for weekly team status reporting
  • Responsible for establishing and supporting quality standards in the development of systems solutions.
  • Professional leader in developing best practice methodologies for the system development life cycle and for the software testing life cycle of new or modified software systems.
  • Research and recommend automation tools used in project management, applications development and testing.
  • In partnership with Application Development staff, participate in the development and review of life cycle phase deliverables, the recommendation, selection, architecture, installation and training of tools and the planning, creation and execution of testing activities.
  • Lead in evaluating results to ensure that the Quality Assurance practices and principles are applied accepted and proven when developing the best practices, testing approaches, and automation processes used by the organization.
  • Primarily responsible for helping move the software development processes to a Capability Maturity Model (CMM) levels 2 or higher.
  • Possess an understanding of applicable programming languages, testing tools, as well as a strong knowledge of systems life cycle testing, with an increased understanding of the systems and quality principles, exhibits thoroughness
  • Interact with project teams that include developers, analysts, project managers and client representatives
  • Responsible for overseeing projects such as: Loan Originations, Security Equities, Student Loans, Credit Bureau Decisioning, Fraud Detection, Stock Trading, Credit Card application processing.
  • Responsible for contracts monitoring, cost estimates, budget analysis, resource management
  • Interpersonal skills: Skilled at developing a business partner relationship with project teams, help negotiate priorities and resolve conflicts among project stakeholders (such as customers, product management, and engineering)
  • SDLC Experience: Knowledge of and experience with software development lifecycles (waterfall, agile, iterative, Spiral)
  • Facilitation skills: Led process improvement workshops and helped to resolve conflicting needs small groups and several types of facilitation techniques .
  • Quantitative Process Evaluation: Participated in the definition and/ data collection, analysis and reporting of process quality metrics
  • Qualitative Process Evaluation: Has experience with auditing software development projects against company or industry standards within context of structured audit program
  • Process Mentoring: Posses experience providing guidance and mentoring to teams regarding the execution of defined software development processes. Experience mentoring within a single team .
  • Project Management: Has experience with project management concepts, principles and their application
  • Process Improvement Framework Knowledge: Utilized software process improvement methodologies (e.g. ISO, Six sigma, SEI CMM, CMMI, etc.)
  • Process Definition: Has experience authoring process documentation that support a industry framework (such as CMMI) or enterprise policies and guide project execution Experience defining project specific processes
  • Delivered IT project results on time, on budget, on scope, and at the highest quality.
  • Create and maintain IT project scope, estimates, plans, status reports, costs and budgets, and issue and change logs
  • Monitor IT tasks and deliverable progress, and take corrective action as required
  • Report IT project status to IT project sponsors, and company management
  • Monitored adherence to IT standards and actively check for accuracy of data received or generated before acting on it
  • Cooperate among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes

Technical Experience

  • Served as a Senior QA Architect to the Navy SAP Financial/Inventory project
  • Participated in Quality Management workshops
  • Utilized HP Mercury Test Suite to include Quality Center and Quick Test Pro
  • Utilized DOORS management tool for traceability and change management
  • Created functional quality automated test scripts
  • Worked in Citrix/SAP environment
  • Supported the negative/positive role test effort
  • Supported SAP modules FI, PROC, HR, SD, PS, AM, FM

Confidential - Linthicum, MD

  • Worked in J2EE, .Net environment with Unix support mainframe
  • Implemented HIPAA Security policies and procedure for “trusted agents” Covered Entities, doing business with CMS(Centers for Medicare & Medicaid Services)
  • Served as a QA Director managing staff of 15 Medicare Business Analyst, QA tester, developers and EDI Specialist
  • Extracted data to ODBC using SQL queries
  • Ensured that data files were saved as HTML or CSV formats
  • With data Administrator Rights ensured that data scheduler ran according to specific times, dates and intervals
  • Verified adjudication of Medicare/Medicaid files through backend MMIS
  • Ensured input files received correct output information through MMIS
  • Set up pre-conditions and post processes using SQL statements and store procedures
  • Responsible for developing and implementing a model technical and business solution that demonstrates an effective, efficient approach towards verifying insurance eligibility for very large scale health insurance operations, that complies to CMS standards
  • Responsible for the directing and supporting the security testing for the CMS system and providing support to the production system once implemented
  • Supported the IT development and the test strategy for validating the 270/271 query/reply processes through end-to-end testing
  • Responsible for testing Medicare/Medicaid transactions through newly designed web portal
  • Responsible for Authentication, Authorization and Session Management for Internet Based Applications
  • Cryptography specialist in a web based environment
  • Created integration test cases for the 270/271 eligibility transactions based upon the systems requirements
  • Monitored and configured Biztalk channels, receive functions, ports, servers, queues from the Biztalk Administrator tool for MMIS
  • Monitored HL7 X12 transactions from front-end interfaces received via Biztalk channels process through messaging ques to back-end mainframe system(MMIS)
  • Imported test cases, requirements and established traceability matrix in the DOORS(Requirements Management System) for MMIS
  • Served as an Quality Center Specialist
  • Work as part of a technical support team providing enterprise level support services for Quality Center.
  • Responsible for User account and Quality Center Project Entity administration
  • Provided Quality Center End user assistance
  • Setup and configured the overall Quality Center technical and operating environment in a Windows Server and SQL Server environment
  • Worked with Quality Center users to implement new processes
  • Accountable for resolution of issues within Quality Center
  • Developed, implementing, and executed a Quality Center backup and recovery strategy
  • Supported integration testing for scheduled periodic releases and emergency fixes, as well as provided daily support for production processes
  • Responsible for leading the performance / stress testing efforts utilizing Mercury LoadRunner
  • Provided consultative advice on managed care business services and solutions, i.e. Customer data extraction, functional specs, data submissions
  • Monitored all processes, both test and production, to verify successful execution and to facilitate the resolution of any problems for MMIS
  • Developed Disaster Recovery and HIPAA System Security Plan(SSP) for MMIS
  • Performed periodic risk assessments to identify current and future security vulnerabilities, identified the best ways to reduce information security risks to acceptable level.
  • Developed and sponsored the Information Security portion of integration testing process to create a standard risk assessment and reporting mechanism across the company and the trusted agents.
  • Worked with Information Systems to drive the implementation of both processes and technology across the enterprise.
  • Developed logical security process identifying potential risks, threats and safeguards for covered entities(CE)
  • Identified major weaknesses in information systems management, internal controls and security, and developed a comprehensive proposal of recommendations.
  • Implemented a HIPAA security program to assess and improve operating systems and
    network security.
  • Developed an implementation plan to improve internal application security, while developing single sign-on to reduce expensive help desk password change calls.
  • Lead the implementation of an e-mail retention program to reduce exposure to our e-mail environment used to transfer encrypted data.

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