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Quality Assurance Manager Resume

Chantilly, VA


Experienced and Proven Professional with demonstrated success as Program Manager, ITIL SME, CMMI Champion and Process Implementation / Improvement


  • Recognized as a top performer that gets the desired results
  • Productive and efficient leader that bridges understanding gaps in cross - functional roles and relationships
  • Program Manager with success in achieving project goals and improving performance in all environment
  • Active Project Management Professional (PMP) Certification; TS/SCI CLEARANCE with CI Poly


Confidential, Reston, VA

Sr. Operation / Program Manager (NGA)—International Acquisitions

  • Sr. Leader in the PMO of an international acquisitions group for an intel agency
  • Leads large cross functional teams to manage programs within allotted timeline and budget
  • Recognized for moving project schedules left and initiating over 15% saving on the overall budgets
  • Manage high value long term strategic projects that involve new and/or enhancing technology, are highly complex, and require tight coordination and integration with multiple organizations and suppliers
  • Provides overall direction and technical or analytical guidance to project and program teams that typically span multiple organizations and may also include outside suppliers/vendors
  • Plan and provision technology required by numerous international partners
  • Author system concepts of operation (CONOPS), system architecture and requirement documents
  • Author, maintain and update proposals and Statement of Works (SOWs)
  • Manage and negotiate Request for Proposals (RFPs) and Engineering Change Proposals (ECPs)
  • Identify risks and provides mitigation strategies for negative impacts; Provide opportunities for international EU
  • Maintain daily interface with Sr. Government personnel, various stakeholders, project and contracting personnel; Maintain continuous communication with international partners

Confidential, Fairfax, VA

ITSM Process Engineer, (Army-AESD)

  • Evaluated and implemented several ITSM / ITIL processes from the customer’s initial requirements
  • Worked with the various teams to develop and document the processes that will be utilized to standardize operations
  • Helped identify and document critical to quality metrics (CTQs), key performance indicators (KPIs) and key operating metrics (KOMs)
  • Participated in project planning and BPR analysis in the evaluation of deploying multiple tools and technologies
  • Planned and engineered the transition and / or the consolidation of 2 platforms required for reporting performance
  • Stimulated activities necessary to manage projects assigned involving multiple vendors

Confidential, McLean, VA

  • Managed over 20 author & engineers that span various technical subjects toward the implementation of the agency’s ITIL framework; Honored with special award for outstanding performance
  • Facilitated discussions, negotiated agreements and implemented or cultivated over 350 processes / procedures
  • Developed and implemented quality programs, plans and ensures performance compliance for the agency
  • Performed Business Process Re-engineering (BPR) analysis, design and implementation; Established the Configuration Management (CM) process
  • Directed and conducted the preliminary process analysis before submitting the information to their respective teams
  • Chaired work group to initiate configuration and implementation of I&AM products and risk mitigation
  • Worked collaboratively with client and other consultants to formulate, evaluate and implement solutions
  • Reduced the process acceptance cycle time by 62%

Confidential, McLean, VA

  • Facilitated ITIL-based improvements to continue registration in 3 ISO management systems
  • Provided in-depth knowledge of the ITIL process, ISO standards, CM processes and IT operations best practices
  • Provided direct support to define the organization’s and EM’s performance management capabilities
  • Assessed the impact of recent performance management activities; Chaired 2 process improvement efforts
  • Responsible for all performance requirement, quantitative and statistical techniques
  • Worked with client to develop I&AM strategies, architectures and implementation plan
  • Identified initiatives that are addressing future volumetric needs
  • Developed and document process maps and work instruction to assist group with other ancillary processes

Confidential , Chantilly, VA

Quality Assurance Manager, (NRO)-Acquisitions

  • Assisted in the implementation of Capability Maturity Model Integrated (CMMI), ISO 9001, and Systems Security Engineering CMMI-compliant processes and procedures
  • Initiated Supplier Quality Assurance for numerous projects; Documented all processes & procedures
  • Planned, coordinated and directed organizational-level quality assurance activities to ensure compliance with organizational and client-specific policies and procedures
  • Developed, implemented, and coordinated the project product and process assurance program to prevent & eliminate defects in products; Incorporated ISO standards to the organization’s CM processes
  • Led projects with their ITSM (ITIL) process implementation and process implementation activities;
  • Reviewed documentation to ensure compliance with documentation standards and any applicable client standard
  • Conducted reviews and audits to ensure processes were compliant with the standards of each specific client

Confidential, Chester, VA

Mission Assurance Sr. Manager-ERP (SAP Implementation)

  • Managed CM, Documentation, Requirements and supervised testing; Performed BPR across process activities
  • Provided leadership and training on the quality management system and to all personnel of 6 DoD programs
  • Responsible for ensuring the site’s key processes and policies were in place and followed IAW ISO 9001/AS9100
  • Grew QA as an integral part of the projects’ function; Improved customer satisfaction and complaint rates
  • Defined, performed and enforced Software CM practice, policies, processes and procedures
  • Navigated all of the NGMS PI efforts and ensured compliance with CMMI guidelines
  • Developed and evolved all quality assurance plans; Performed Supplier Quality Assurance & Subcontract Evals
  • Evaluated supplier proposals, negotiated terms and conditions, and recommended suppliers per quality T&Cs
  • Re-established ISO certification standing; Received 100% rate in re-establishing site’s Process Audit program

confidential, Herndon, VA

Subcontract Program Manager-GeoScout (NGA)--Acquisitions

  • Directed and managed all cost, schedule, and technical performance requirements levied on subcontractors to ensure performance and program requirements are accomplished; Developed agency’s long-range budgets
  • Concentrated on effective partnership management of 2 major IPT teammates with work-sharing valuing $200M
  • Managed the integration of multiple projects in the development of a large scale ITSM deployment
  • Established milestones, objectives and managed performance to committed schedules and contractual specifications
  • Authored, maintained, and updated the SOW’s; Managed and negotiated the RFP’s and ECP’s
  • Assessed processes/practices and made recommendations to improve processes/adding value using Lean Six Sigma
  • Coordinated activities concerned with technical developments scheduling, and resolving engineering test problems
  • Performed cost avoidance analysis to determine the percentage of savings to the client

Confidential, Herndon, VA

System Engineer-Converged Voice & Video (CVV) (CIA)

  • Managed the implementation and deployment of video to desktop technology
  • Ensured coordination and information flow occurs between all programs and organizational managers
  • Identified requirements and system inconsistencies, generate formal review documentation, and managed schedule
  • Analyzed technical proposals, manage installations and overall computing environment and architecture

Confidential, Reston, VA

System Software Development Analyst-Technical Resource Center (DA)

  • Planned, conducted, and coordinated operating systems programming activities for both new and existing systems
  • Coordinated with the Government Task Monitors and Program Manager to track status of program deliverables
  • Provided management level guidance and coordination of CM and CCB processes, activities and plans
  • Established policies, standard processes and metrics to assist the program’s controls and planning
  • Analyzed system capabilities to resolve questions of program intent, output requirements and input data acquisition

Confidential , Reston, VA

Project Manager-Digital Media Broadcasting Corporation (DMBC) (DA)

  • Led company’s efforts to build out a brand new media production studio for a commercial program/client
  • Awarded, signed, advertised, negotiated and terminated contracts within auditable budget constraints      

Confidential, Ashburn, VA

Sr. Project Engineer (GEIS Acquisition)

  • Engineered, designed, and directed all activities on 2 major outsourced global networks
  • Assessed network design architecture, planning and technology to optimize networks

Confidential, Ashburn, VA

Sales Engineer III

  • Led and coordinated all efforts for a major restructuring of an outsourced global network
  • Planned and managed scalability, logical addressing, redundancy, and capacity across the client’s network

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