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Senior Program Manager Resume

Redmond, Washington

PROFESSIONAL SUMMARY

Successful PMP - certified program manager with more than 16 years of global experience in insurance, finance, and telecommunications companies. Leverages cutting-edge technology and IT methodologies to manage multi-million-dollar projects. Results-driven and people-focused leader who maximizes company and project success by building strong client relationships. Embraces new challenges and demonstrates continuous improvement principles in work and professional development areas. Skillful problem-solver in complex and ambiguous environments.

Qualifications include:

  • Effectively manage large projects spanning multiple geographies including offshore and functional departments from inception to delivery.
  • Skilled in customer interaction, issue management, implementation, scheduling, project reporting and post-implementation reviews.
  • Publish methodology whitepapers in QA, Operational Capacity & Performance, as well as PMO guidelines to distribute best practices which increased efficiencies, data flow, data integrity and server availability.
  • Exceptional ability to build productive relationships with colleagues, clients, and vendors across all functional and technical disciplines.
  • Ability to support multiple concurrent projects in a matrix organizational structure.
  • Proficient in SDLC processes, testing, system deployment, release management and production support.

PROFESSIONAL EXPERIENCE

Confidential, Redmond, Washington 

Senior Program Manager

Major Accomplishments

  • Direct development efforts by leveraging vendor management skills.
  • Reduce open bugs by 40%.
  • Establish a unified overarching PMO strategy in QA, configuration, and release management Confidential Confidential &T for more than 15 different teams on multiple environments.
  • Standardize processes, tools, documentation, and templates to drive quality and enable rhythm of the business executive reporting.
  • Conduct risk assessment and mitigation efforts to prevent cross-team issues.
  • Manage vendors on Agile-method project with twice weekly deployments.
  • Facilitate cross-functional work groups to support communication and issue resolution throughout the project.
  • Track and report business critical metrics and develop action plans for Confidential -risk items.

Confidential, Bellevue, Washington 

Deployment Workstream Lead PM

Major Accomplishments:

  • Accelerated successful deployment of $100M mission critical CRM software and its upgrades by developing critical relationships and recruiting vital resources.
  • Streamlined processes and optimized customer service request escalations with modifications to the ticketing system process and deployment of Amdocs 7.5.
  • Addressed critical challenges, advanced project lifecycle, ensured deployment activities exceeded organizational and client expectations.
  • Slashed project costs by 40% within the deployment workstream.
  • Surpassed client and management satisfaction with an on-time and on-target deployment/launch for a project that was otherwise delayed.
  • Managed the overall deployment plan for domestic and international teams.
  • Supported Confidential throughout the War room activities, Launch Readiness matrix, and Go/No Go decision.
  • Developed and maintained project documentation relevant to scope, schedules, deliverables and change control.
  • Partnered closely with PMO on road map, scope and mapping business requirements to enhance the existing software process by modeling into various projects.
  • Managed multiple projects with vertical teams to execute the projects from initiation, planning, execution and closure.

Confidential, Bellevue, Washington

Performance & Capacity PM

Major Accomplishments

  • Developed and maintained performance test plans and other documentation relevant to scope, schedules, deliverables, environments and its results.
  • Facilitated cross-functional work groups to support communication and issue resolution throughout the project.
  • Prepared project status presentations to communicate status with key stakeholders.
  • Assessed project risk, including resource gaps, and recommended risk mitigation strategies.
  • Identified and acquired resources in QA and Performance engineering to meet client requirements.
  • Strengthened Motricity team communication and best-practice sharing by creating SharePoint for Performance & Capacity statistics and publishing a whitepaper.
  • Partnered with 3rd party vendors, such as HP, Antenna/Volantis, to enhance response time solutions on the enterprise platform utilizing .NET and JAVA.
  • Led cross-functional design review sessions to create Performance requirements, Capacity, network usage and strategic direction.
  • Installed tools to monitor server performance, which allowed 3rd party vendors to optimize server performance.
  • Expanded the engineering department performance lab from 9 to 120 servers through partnership with IT Operations teams in order to better support major telecommuincations clients, including T-Mobile, Confidential &T, Verizon etc.
  • Worked closely with the data warehouse team to craft dashboards to facilitate operations management.

Confidential, Milpitas, California

QA Engagement Manager

Major Accomplishments:

  • Performed strategic planning including vision, goal setting, testing strategic, team’s responsibilities and testing processes.
  • Enabled stakeholder risk management and decision-making by monitoring and communicating product status.
  • Reduced time spent in design phase by enhancing scalability in test management tool.
  • Leveraged QA expertise to mentor multiple test leads.
  • Managed and participated in the daily release planning and testing activities, including reviewing release plans and requirements.
  • Interviewed and mentored new resources.
  • Eliminated scope creep by comparing solution to requirements throughout SDLC pre-deployment.
  • Determined scope of test and baseline for testing including End-To-End testing, integration and system testing of the CRM application along with the lead BA’s.
  • Analyzed business requirements and defined master test plan including strategic testing for the release, team members’ responsibilities (Subject Matter Expert) and labs management.
  • Worked closely with customers and in-house resources to ensure software readiness and assisted in deployments, training as well as handling requests and escalations.

Confidential, 

Senior QA Manager

Major Accomplishments:

  • Increased revenue by initiating valuable relationships among top management to drive additional service and testing tool sales.
  • Achieved extensive testing accomplishments including authoring testing methodology whitepaper and building automated test framework.
  • Led strategic functions Confidential the client site, such as: QA Automation Expert, BI & data conversion Specialist and QA Professional SME.
  • Increased test efficiency and reduced testing time by analyzing functional requirements, developing automation guide and creating data-driven test scripts.
  • Enhanced software quality and delivered product early by studying clients’ current QA methodology and suggesting QA best practices to improve processes and test tool implementation.
  • Delivered project conversions on time and on budget by analyzing business processes, data mining, benchmarking and utilizing predictive analytics.

Confidential, 

QA Lead

Major Accomplishments:

  • Led comprehensive testing activities including documentation, execution, and financial specs for mainframe billing system to clarify system enhancement requirements.
  • Managed testing and specification for financial ERP software following migration to Euro and ensured ISO 9002 compliance.
  • Analyzed business and system requirements and specifications documentation.
  • Led the Euro specification and testing the financial ERP software after Euro migration with compliance to ISO 9002 standards.
  • Performed risk analysis of master design for testing strategy and prioritization planning, system, functional, regression and acceptance test.

Confidential

Marketing Lead

Major Accomplishments:

  • Managed 200+ client portfolios.
  • Achieved high-level sales score in 2 months, 4 months ahead of average.
  • Hand-picked to mentor 6 financial advisors and to participate in junior management program.

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